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	<title><![CDATA[expectation Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/expectation.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to expectation]]></description>
	<s:counts start="0" returned="6" found="6" />
	<language>en-us</language>
	<item>
		<title><![CDATA[Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=755]]></link>
		<description><![CDATA[I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition.Â  Which means that in other areas that I'm writing, I'm treading water. So there is a dual purpose to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 04 Jun 2009 10:03:31 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/interaction.html"><![CDATA[Interaction]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+experience.html"><![CDATA[Customer Experience]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[After the wake-up call: time to focus on our young talent]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=11114]]></link>
		<description><![CDATA[When we look back at this episode in the not-too-distant future, I hope we view this crisis as the jolt we needed to re-set expectations, take advantage of the tools at our disposal to create an economic environment that is sustainable, that doesnâ€™t wreck the environment, that doesnâ€™t breed too...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sat, 06 Dec 2008 06:22:55 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/talent.html"><![CDATA[Talent]]></category>
		<category domain="http://updates.zdnet.com/tags/recession.html"><![CDATA[Recession]]></category>
		<category domain="http://updates.zdnet.com/tags/professional+development.html"><![CDATA[Professional Development]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/career.html"><![CDATA[Career]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+fersht.html"><![CDATA[Phil Fersht]]></category>
		<category domain="http://updates.zdnet.com/tags/phil+fersht.html"><![CDATA[Phil Fersht]]></category>
	</item>
	<item>
		<title><![CDATA[SOA and the power of low expectations]]></title>
		<link><![CDATA[http://blogs.zdnet.com/service-oriented/?p=1151]]></link>
		<description><![CDATA[Business and IT: why can't we all just get along? Ha ha by Joe McKendrick]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 29 Jul 2008 08:36:07 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/soa.html"><![CDATA[SOA]]></category>
		<category domain="http://updates.zdnet.com/tags/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-Oriented Architecture (SOA)]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/joe+mckendrick.html"><![CDATA[Joe McKendrick]]></category>
	</item>
	<item>
		<title><![CDATA[Practical Performance Expectations for Smart Packaging]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=275264]]></link>
		<description><![CDATA[There seems to be a common expectation among Radio Frequency IDentification RFID newcomers that putting an inexpensive, passive smart label on a box will create an accounting nirvana. Boxes will be read automatically at any and every point where trading partners have installed a reader. But, reality comes crashing in...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Dec 2006 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/performance.html"><![CDATA[Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/texas+instruments+inc..html"><![CDATA[Texas Instruments Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/rfid.html"><![CDATA[RFID]]></category>
		<category domain="http://updates.zdnet.com/tags/supply+chain+management+%2528scm%2529.html"><![CDATA[Supply Chain Management (SCM)]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/biometrics.html"><![CDATA[Biometrics]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">TXN</category>
		<category domain="tickers">TXN</category>
	</item>
	<item>
		<title><![CDATA[Deliver on client expectations by building a comprehensive quality plan]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=173691]]></link>
		<description><![CDATA[Poor quality management can lead to rework, customer dissatisfaction, higher costs, and missed deadlines. This template will help you avoid those problems by defining expectations and forging a solid plan to satisfy or exceed them.    Many projects fall short of client expectations because the project manager didn't...]]></description>
		<s:doctype><![CDATA[Tools & templates]]></s:doctype>
		<pubDate>Fri, 09 Sep 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/project+manager.html"><![CDATA[Project Manager]]></category>
		<category domain="http://updates.zdnet.com/tags/quality+plan.html"><![CDATA[Quality Plan]]></category>
		<category domain="http://updates.zdnet.com/tags/quality.html"><![CDATA[Quality]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
	</item>
	<item>
		<title><![CDATA[Entrepreneurs: Interrelationships Between Their Characteristics, Values, Expectations, Management Practices and SME Performance]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=135925]]></link>
		<description><![CDATA[The purposes of this study is, first, to determine the importance of the attributed and attained characteristics of the entrepreneur on the formation of his or her values and expectations; second, to determine the influence of those values and expectations on the choice of management practices; third, to determine the...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/expectation.html"><![CDATA[Expectation]]></category>
		<category domain="http://updates.zdnet.com/tags/business+performance.html"><![CDATA[Business Performance]]></category>
		<category domain="http://updates.zdnet.com/tags/small+and+medium+enterprise.html"><![CDATA[Small And Medium Enterprise]]></category>
		<category domain="http://updates.zdnet.com/tags/entrepreneur.html"><![CDATA[Entrepreneur]]></category>
		<category domain="http://updates.zdnet.com/tags/management+practice.html"><![CDATA[Management Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/entrepreneurship.html"><![CDATA[Entrepreneurship]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
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