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- Excerpt #2: Customer Experience - Chap 21 from CRM @ The Speed of Light, 4th ed.
- I have to be straight with you. I'm entering the head down, grind it, drive to the goal line when it comes to CRM at the Speed of Light's 4th edition. Which means that in other areas that I'm writing, I'm treading water. So there is a dual purpose to...
- Blog posts 2009-06-04
- After the wake-up call: time to focus on our young talent
- When we look back at this episode in the not-too-distant future, I hope we view this crisis as the jolt we needed to re-set expectations, take advantage of the tools at our disposal to create an economic environment that is sustainable, that doesn’t wreck the environment, that doesn’t breed too...
- Blog posts 2008-12-06
- SOA and the power of low expectations
- Business and IT: why can't we all just get along? Ha ha by Joe McKendrick
- Blog posts 2008-07-29
- Practical Performance Expectations for Smart Packaging
- There seems to be a common expectation among Radio Frequency IDentification RFID newcomers that putting an inexpensive, passive smart label on a box will create an accounting nirvana. Boxes will be read automatically at any and every point where trading partners have installed a reader. But, reality comes crashing in...
- White papers 2006-12-01
- Deliver on client expectations by building a comprehensive quality plan
- Poor quality management can lead to rework, customer dissatisfaction, higher costs, and missed deadlines. This template will help you avoid those problems by defining expectations and forging a solid plan to satisfy or exceed them. Many projects fall short of client expectations because the project manager didn't...
- Tools & templates 2005-09-09
- Entrepreneurs: Interrelationships Between Their Characteristics, Values, Expectations, Management Practices and SME Performance
- The purposes of this study is, first, to determine the importance of the attributed and attained characteristics of the entrepreneur on the formation of his or her values and expectations; second, to determine the influence of those values and expectations on the choice of management practices; third, to determine the...
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- Ballmer: Windows 7 sales on a roll
- Oh boy... this should be a fun Talkback... ntntyeap...for sure we'll be hearing what everyone has already said "ad nauseum".BallSack is a MoronPlain and Simple.I'm sure Win7 sales are decent. After all, it's hard to get an OS-less computer.....It is easy enough to get linuxpre-installed.Or buy a MacHowever,...
- Discussion threads 2009-11-20
- FCC to review regulatory and legal impacts to cloud services and identity management
- FCC Overstepping its authority againWhy do we as a society, blindly ignore when the government overreaches its authority?The FCC only has authority to regulate the airwaves.The Internet and related technologies have nothing to do with the FCC, and they have no authority in this area.We need to wake up, people....
- Discussion threads 2009-11-19
- Is imminent Chrome OS launch reckless?
- First Impressions"first impressions are extremely important."Yup, Vista SP1/SP2 is a good operating system. Microsoft botched the initial release of Vista, and it gave a good operating system a permanently bad name.reckless not sure dangerous surely i may sound stupid or ill inform but ...What will be Chrome...
- Discussion threads 2009-11-14
- Groklaw suggests Microsoft sue, do over authentication
- Are you in any way trying to legitimize patent trolling?You are well aware that what Microsoft is doing is what we all used to call patent trolling aren't you?My guess...Nothing will happen... this is just MS trying to protect UAC and runas from paten lawsuits.Besides MS would be idiot... well...
- Discussion threads 2009-11-13
- Accelerating Business Performance: San Francisco & Frankfurt Enterprise 2.0 Conferences
- Next week sees the inaugural West Coast iteration of the Enterprise 2.0 conference, which is also an annual June event in Boston on the east coast. Sameer Patel and I will be running a track throughout the event which is focused on Selling the Case for...
- Blog posts 2009-10-26
- Enterprise IT's trust level of Google will increase
- That pie will increasingly favor Google. Though Google DOES need to support something more like what Amazon does, so you can just rent a Linux box in the cloud that grows and shrinks.Great potential here for Google; p.s. - dont make Yahoo's mistakesThere is great potential for Google from...
- Discussion threads 2009-10-26
- AT&T cuts churn rate; Activates 3.2 million iPhones; Touts network upgrades
- It will be interesting to see if Droid ....... effects that churn rate.If AT&T wanted me in their network......AT&T must lower the deposit to $100 instead of $500.Sorry, AT&T! You lost and Sprint is the winner! :)What deposite?We paid no deposite.Not at the start.Many people just bought into the 2...
- Discussion threads 2009-10-22
- Toilet Tissue, Quilted Northern, 60/Carton
- Quilted Northern Goes Cheap Quilted Northern, relying on the long term customer base they established and that has the expectation of continuity, has now changed/cheapened their product. If you have old rolls compared to the newer packages the first noticeable changes are in size. To me,...
- Discussion threads 2009-10-21
- Fake 'Conficker.B Infection Alert' spam campaign drops scareware
- Not much they can do.Not much they can do.Email was never designed for security, and it's HARD getting everybody on the same page with a solution that works, because basically every solution we know of pretty much requires everybody to use it. But, unfortunately, it's difficult convincing people running email...
- Discussion threads 2009-10-19
- Microsoft wins seat at health IT table
- this is shamIt is inconceivable that an anti christian organization like M$ would work with a christian hospital.Scary having your stuff running on MS softwareIt's scary to have any data about you stored on a Microsoft Infrastructure. Even scarier that it's your health records.Glad I don't use (or will...
- Discussion threads 2009-10-19
- Burnout - the Dangers of Remote Work Forces
- The problem is as old as work itself: you're working as part of a team and seem to be doing twice as much - or more - as your colleagues, yet no one seems to notice. It feels as though you're carrying the weight of entire projects on your back...
- Blog posts 2009-10-11
- The Open College Textbook Act of 2009
- ProfsWhat will the profs who force everyone to buy the latest edition of their own $125 textbook do now?Probably still the same thing.RE: The Open College Textbook Act of 2009You do know that this act will severely curtail the research that could lead to new curricula and textbooks?Why? It's because...
- Discussion threads 2009-10-02
- Unrealistic expections and the latest Gmail outage
- Gmail is down again? And you are giving them a free pass because they are Google? That is crazy talk. What you should be asking is "Why am I using this service that is constantly going down?" With an in-house solution you can have total control of your Microsoft...
- Discussion threads 2009-09-24
- Yahoo's sale of Alibaba.com stake opportunistic
- There's a fair amount of hubbub about Yahoo's decision to sell its stake in Alibaba.com, but it's really just an opportunistic trade. Reuters notes that Yahoo is selling its entire 1.14 stake in Alibaba.com, China's B2B e-commerce giant, to net about $150 million. The move makes sense...
- Blog posts 2009-09-14
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