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Genesys Enterprise Routing Solution V.7.5 Using DB2 on System P6 570 Server (16-Way) With a DS4700 TotalStorage System

Genesys' Enterprise Routing Solution, used to connect to the premise switchs, is able to support one or multiple sites. A typical ERS includes interaction control components and reporting components. It provides the best Inbound Voice solution with the top technology in terms of balancing accessibility, flexibility and performance. Its Inbound...

Tags: P6, Server, Genesys Telecommunications Laboratories, IBM DB2, ERS, Performance Management, Call Centers, Human Resources, Workforce Management, It Operations

White papers 2007-12-01

Additional Resources

East Anglia: some new angles, but no arrests for hacking

Investigation..."If the Republicans regain control of the Senate any time soon, you can expect a full-blown Inhofe-fuelled investigation."Horrors! Imagine that, someone actually wants to INVESTIGATE to see if the "science" of global warming holds water pardon the pun? You mean people actually want to KNOW if these drastic changes to...

Tags: Blogging, NETWORKING, SECURITY, Junkscience, East Anglia, e-mail, hacking

Discussion threads 2009-11-25

Chatter: Amplified

Last evening, fellow ZDNet'ers Mike Krigsman, Dion Hinchcliffe, Tom Foremski, Brian Sommer along with fellow Enterprise Advocate Vinnie Mirchandani and I sat down with Parker Harris, co-founder Salesforce.com to get a deep dive into the rationale behind Chatter, what it's really about and where it's going. ...

Tags: Salesforce.com Inc., Sales Force Management, Sales, Dennis Howlett

Blog posts 2009-11-19

VMware's desktop moves

That's all well and good Dan, but...The bigger picture isn't about VMware, a proprietary product.What is revving up to be the King of Hypervisors is:KVMYep.Take note all you VM'ers.You only need to try this Type 1 Hypervisor just once with Red Hat's Virt-Manager GUI Console to calibrate an understanding.In twenty-five...

Tags: Virtualization, desktop, Take Note, KVM, Dan, VMware Inc.

Discussion threads 2009-11-10

House due for its health reform vote tomorrow

the American patriots will rise againand defeat the socialist bill.All real Americans are outraged about ObamaCare and the Congress should listen to them.Only the GOP healthcare bill is the one we can afford and will improve the healthcare.Not going to passPeople do not want this socialist fiasco.RE: House due for...

Tags: Vertical industries, Benefits, HEALTHCARE, WTF, health care, insurance, patriot

Discussion threads 2009-11-06

What should open source do in a car?

Engine Management...The owners should be able to tweak the engine management settings.There is no reason I should be forced to stick with the 'safe' mode settings from the factory. Other Ford enthusiasts could tweak their cars and post their engine profiles online and people could adjust their cars engine...

Tags: car, Ford Motor Co., open source

Discussion threads 2009-10-30

Why I moved to iPhone

The other day I was griping about the non-availability of the iPhone in Spain. I solved that in the UK by buying a pay as you go model and then jailbreaking it. Why would I do that when there are perfectly good Blackberry's or Android phones? A...

Tags: Apple iPhone, Phone, Smart Phones, Consumer Electronics, Personal Technology, Dennis Howlett

Blog posts 2009-10-16

Is age-ism rampant in Silicon Valley and beyond?

I recently blogged about an article focused on Silicon Valley's workforce and how the author, Tamara Carleton, believes that Boomers, Gen Xers, and Millennials can form a potent team. In the innovation lifecycle, if Boomers serve as advisors and Gen Xers as the entrepreneurs, then the...

Tags: Silicon Valley, Generation X, Tom Foremski

Blog posts 2009-10-15

Saluting SAP & Oracle Communities

This is a fascinating big enterprise week in the US, with Oracle Open World dominating downtown San Francisco and making the taxi drivers very happy, and SAP TechEd running concurrently in Phoenix. Oracle do a good job of putting Open World online and...

Tags: Oracle Corp., SAP AG, Corporate Communications, Leadership, Strategy, Marketing, Management, Oliver Marks

Blog posts 2009-10-13

Lower costs or mandate coverage

More Politics on ZDNET?This is a tech site - please stick to TECH.Pitching this spin is not productive. It's also so one sided as to be laughable.America is a capitalist nation. Let the free market do its job and stop interfering.The marketThe market says policy is important. I...

Tags: Vertical industries, Palin, Carl Rapson

Discussion threads 2009-09-28

Move over Enterprise 2.0, it's now Social Business Design

Given the relatively friendly pounding I took over my Enterprise 2.0 - what a crock post, it's gratifying to see that it has stirred some interesting interpretations and thoughts on the topic. That's always good and especially pleasing when one considers that most blog posts are the equivalent of digital...

Tags: BPR, Enterprise 2.0, Re-engineering, Cohen, Oliver Marks, Business Process Engineering, Organizational Structure, Business Process Reengineering (BPR), Human Resources, It Operations, Dennis Howlett

Blog posts 2009-09-21

Dell sells discounted Zune HD before it hits stores

waitfirst thing im going to do tomorrow is head out to best buy and try this thing out. the one thing i care about a lot is the browser, if the browser is as good as safari in the iphone then I might just on this. I browse...

Tags: Microsoft Windows 7, Digital music, Digital media, Media players, Microsoft Zune, Zune HD, Dell Computer Corp.

Discussion threads 2009-09-14

Mozilla patches 'drive-by download' security flaws

Whoa! This batch patches 10 critical vulns!The "secure alternative" version 3.5 has already in its short life bypassed Internet Explorer 8. Firefox 3.5 now hit 18 vulns, IE8 has 12.Version 3.0 of Firefox which is of roughly the same age as IE has been hit with 114 (!) vulns.It seems...

Tags: Web browsers, Mozilla Corp., patch management, Microsoft Internet Explorer, Mozilla Firefox, vulnerability, security

Discussion threads 2009-09-10

Snow Leopard's RTF, Rosetta handling: Beware of changed behaviors

So how are you guys enjoying ZFS?You know, the file system that you guys got in Snow Leopard? It wasn't dropped, was it?Live Mesh won't work eitherhttp://www.wmexperts.com/live-mesh-wont-work-snow-leopardToo bad. But as a bonus, I encourage you to watch the Walt Mossberg video at the end of the story. It is [b]hilarious!!!![/b]...

Tags: Sun Solaris, Microsoft Windows, Operating systems, UNIX, Snow Leopard, Microsoft Corp.

Discussion threads 2009-08-28

My PayPal credit card beef, Part II: PayPal responds

Ebay & PaypalDoesn't it equal "double-dipping" when both Ebay AND Paypal charge a seller when (1) an item sells on Ebay, and (2) a seller receives his payment through Paypal? A seller pays to post an item, pays when/if it sells, then has to pay Paypal again when he receives...

Tags: Sales channel, Financial services, PayPal, credit card, eBay Inc.

Discussion threads 2009-08-20

Microsoft patents XML word processing documents

Our patent system is brokenI just think the PTO isn't sophisticated enough to understand what is really going on.Property List EditorHow would this patent relate to Apple's already existing Property List Editor application, a Developer Tool for editing "plist files" written in XML (along with any other XML files that...

Tags: word-processing, OOo, XML, patent, Microsoft Corp.

Discussion threads 2009-08-07

The "offline Twitter" experiment

Annabel Port, radio sidekick to Geoff Lloyd, a household name in England, is a technophobe and has had a number of run-ins with the Internet over the course of her career. In January 2007, a controversy sparked literally a complaint when her entry on Wikipedia was threatened with deletion after...

Tags: Twitter, Internet, Podcasts, Wiki, Online Communications, Zack Whittaker

Blog posts 2009-07-28

Google gets Bing'd in Australia (video)

Google gets Bing'd in Australia videoIs this an advertIs this meant to be a joke, a zdnet advert for bing, or a MS advert for bing, or an advert for google showing how desperate the MS boys are to to get you to try bing.RE: Google gets Bing'd in Australia...

Tags: advertisement, Bing'd, Google Inc., Microsoft Corp., video

Discussion threads 2009-07-22

(Photos: At Air Force Academy, a B-52 tells the story)

(Photos: At Air Force Academy, a B-52 tells the story)B-52 tells a storyI enjoyed the photos of the B-52 at the academy. Your descriptive information gives the impression that the B-52 served for 27 years. The B-52B Entered service in June of 1955. The B-52 is...

Tags: photograph, Air Force, B-52, B52

Discussion threads 2009-06-29

Is SATA capped at 1.5Gbps on the 13" MacBook Pro

Is SATA capped at 1.5Gbps on the 13" MacBook ProErm ... yes, they were!When Vista RTM shipped and users discovered that it's file & networking throughput was less than expected, they (and many ABM'ers who'd never even installed the OS) started baying for blood.MS fixed many of its file &...

Tags: Apple MacBook, Adrian, Apple MacBook Pro, SSD, Serial ATA, Apple Inc.

Discussion threads 2009-06-15