<![CDATA[equaterra Resources | ZDNet]]> en-us <![CDATA[Assessing the Role of IT in BPO Success: 2008 Market Study Update]]> Mon, 17 Mar 2008 00:00:00 -0700 <![CDATA[EquaTerra Position: IT Assessments: The Pressure to Improve Never Stops]]> Tue, 04 Mar 2008 00:00:00 -0800 <![CDATA[EquaTerra Position: The Pros, Cons and Market Trending for Multi-Sourced ITO]]> Mon, 18 Feb 2008 00:00:00 -0800 <![CDATA[EquaTerra Position: Service Provider M&A - Change of Control Doesn't Have to Mean Loss of Control]]> Mon, 18 Feb 2008 00:00:00 -0800 <![CDATA[IT Service Management - A Roadmap for Success]]> Sun, 20 Jan 2008 00:00:00 -0800 <![CDATA[The Issue: Defining Next Generation Contact Center Strategies]]> Sat, 01 Sep 2007 00:00:00 -0700 <![CDATA[Overcoming Resistance: Realizing the Benefits of a Global Distributed IT Services Model]]> Sat, 01 Sep 2007 00:00:00 -0700 <![CDATA[To Recompete or Not to Recompete?: How to Ensure IT Outsourcing Value in the Public Sector]]> Sat, 01 Sep 2007 00:00:00 -0700 <![CDATA[Assessing the Role of Captive Operations in Global Service Delivery Models]]> Mon, 20 Aug 2007 00:00:00 -0700 <![CDATA[The Outsourcer's Guide to Success: Nine Factors for Great Governance]]> Wed, 01 Aug 2007 00:00:00 -0700 <![CDATA[The Issue: How to Design and Deploy a Global Service Delivery Model]]> Sun, 01 Jul 2007 00:00:00 -0700 <![CDATA[Assessing the Role of Information Technology (IT) & Enterprise Software in BPO]]> Tue, 01 May 2007 00:00:00 -0700 <![CDATA[Why "IT" Does Matter in BPO: Information Technology's Key Role in the Success of Business Process Outsourcing]]> Tue, 30 Jan 2007 00:00:00 -0800 <![CDATA[Renegotiating Outsourcing Contracts: Executive Point of View]]> Thu, 01 Jun 2006 00:00:00 -0700 <![CDATA[Assessing the Role of Enterprise Software Applications in BPO]]> Mon, 01 May 2006 00:00:00 -0700 <![CDATA[Outsourcing: How to Assess, Diagnose And/or Restructure Your Relationship]]>