Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- The Killer App for On Demand CRM: Multi-Channel Customer Service
- In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user — and offers the first real killer app for on demand CRM.
- Tags: Customer Service, Software-as-a-service, RightNow Technologies, CRM, Software As A Service (SaaS), Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Emerging Technologies, Software, Marketing
- White papers 2005-01-01
- Four Great Revenue Strategies for Customer Service
- Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer service data, context-sensitive online promotions, real-time lead generation and referral and real-time transactions.
- Tags: Strategy, Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-01-01
- Successful CRM: Turning Customer Loyalty into Profitability
- In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success--and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers...
- Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-10-01
- Customer-Centric CRM: Fully Optimizing CRM
- Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance,...
- Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-09-01
- Driving Both Cost Efficiency & Revenue in Customer Service
- More and more, customer support organizations must attempt to serve two masters. They're expected to serve customers better, faster, cheaper - and make more money in the process. While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have...
- Tags: Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts
- Hosted CRM Vendors - Who Delivers Positive ROI?
- In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI. The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. Plus, the listener will hear about the RightNow Technologies approach...
- Tags: Hosted CRM, CRM Company, ROI, RightNow Technologies, Roi/Tco, Customer Relationship Management (CRM), Enterprise Software, Finance, Managerial Accounting, Software
- Webcasts
Additional Resources
- Forget the damn Linux netbooks. Can Windows replace Windows?
- My esteemed ZDNet colleague Ed Bott, God bless him, wrote a very insightful piece in which he discusses Taiwanese PC mainboard and component manufacturer MSI's challenges of selling Linux-based versions of their netbook, the Wind U90. Apparently, according to MSI, Linux-based versions of their netbook are...
- Tags: MSI, Linux, Microsoft Windows, Operating Systems, UNIX, Open Source, Software, Jason Perlow
- Blog posts 2008-10-07
- Magink aims to outshine LED technology, but not outpower
- A six-year-old developer of reflective display technologies has snagged an indoor albeit heavily sunlit installation with the New England Patriots. Take a look. What makes Magink's technology interesting is not just the brightness of the picture OR the...
- Tags: Light-emitting Diode, Magink, Engineering, Heather Clancy
- Blog posts 2008-10-07
- I'm well aware what I pay for Google's services
- My post on Google earlier Tuesday was met with mixed reactions. A few folks agreed that, in fact, Google's suite of services is quite slick, long live GOOG, etc. Others, like fellow ZDNet blogger, Michael Krigsman, disagreed pretty strongly. In his response, http://blogs.zdnet.com/projectfailures/?p=1059, Michael didn't leave much...
- Tags: Google Inc., OpenOffice, Productivity, E-mail Providers, Open Source, Office Suites, Software, Internet, Christopher Dawson
- Blog posts 2008-10-07
- Capital, Capital. Wherefore art thou scarce capital?
- My Kingdom for Capital Expenditure Funding The current meltdown on Wall Street is definitely having an impact on the technology sector. This week's recent earnings forecast from SAP rather convincingly showed us that the capital markets will adversely impact technology sales. Capital for...
- Tags: Wall Street, Firm, Borrower, Pricing Strategy, Banking Relationship, Sales Strategy, Banking, Pricing, Sales Force Management, Roi/Tco, Sales, Financial Services, Marketing, Finance, Managerial Accounting, Brian Sommer
- Blog posts 2008-10-07
- Restraining order against RealDVD stands
- As I suspected, Judge Marilyn Hall Patel today granted a temporary restraining order against Real's selling its RealDVD software. Real's next hope: a full-blown hearing into a permanent injunction. The judge said she needed more time to fully investigate whether the software in fact violates the Digital...
- Tags: Copy Protection, Richard Koman
- Blog posts 2008-10-07
- Microsoft quietly halts sales of third-party activation offering
- Microsoft has halted -- temporarily, according to company officials -- sales of its Software Licensing and Protection SLP Services product. by Mary Jo Foley
- Tags: Microsoft Corp., SLP Services, Microsoft Windows, Piracy, Sales Strategy, Tools & Techniques, Operating Systems, Software, Business Operations, Corporate Law, Sales, Management, Mary Jo Foley
- Blog posts 2008-10-07
- Forrester fuels the SAP maintenance price hike debate
- The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...
- Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett
- Blog posts 2008-10-07
- CIO Sessions: Visa's Michael Dreyer
- Michael Dreyer, CIO of Visa talks to ZDNet correspondent Sumi Das about developing transaction technologies for its financial payment network including new wallet-less and contact-less payment solutions. Dreyer also discusses what it takes to process and handle more than 300 million transactions on a daily basis, and the company's response...
- Tags: Visa Inc., Payment, Operational Accounting, Finance, Larry Dignan
- Blog posts 2008-10-07
- Trying to increase productivity? Send your employees home.
- Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention, according to a survey released today by the Computing Technology Industry Association. Case in point: I'm typing this from this from my own home office...
- Tags: Phone, Telecommuting, Telecom & Utilities, Human Resources, Workforce Management, Sam Diaz
- Blog posts 2008-10-07
- Scammers introduce ATM skimmers with built-in SMS notification
- The bust of the notorious ATM scammer going under the handle of Cha0 in early September, once again puts ATM skimming in the spotlight. Among the main insecurities scammers face while embedding an ATM skimmer, is the retrieval process of the device that is now containing the credit card details...
- Tags: Device, Credit Card, built-In, SMS, Scammer, ATM, Network Technology, Text Messaging/SMS/MMS, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Dancho Danchev
- Blog posts 2008-10-07
- Google is your friend
- I know there are those among us who lack my love for all things Google. Sure, it shows our kids ads, keeps track of the searches coming out of our buildings, displays naughty thumbnails that only the best of content filters can block, most kids don't look beyond the...
- Tags: Google Inc., Web 2.0, Internet, Christopher Dawson
- Blog posts 2008-10-07
- TRO hearing today on RealDVD
- Federal Judge Marilyn Patel will hear arguments today on whether Real should be temporarily restrained from selling its RealDVD copying software. The software has been unavailable since Friday, when the Hollywood studios won an emergency halt on sales, a move that Real claims caused them "irreparable harm." ...
- Tags: DVD, RealDVD, Real, CSS, Scripting Languages, Software/Web Development, Web Development, Richard Koman
- Blog posts 2008-10-07
- Visa CIO: Michael Dreyer
- Michael Dreyer, CIO of Visa talks to ZDNet correspondent Sumi Das about developing transaction technologies for its financial payment network including new wallet-less and contact-less payment solutions. Dreyer also discusses what it takes to process and handle more than 300 million transactions on a daily basis, and the company's response...
- Tags: Visa Inc., Payment, Operational Accounting, Finance, Administrator
- Blog posts 2008-10-07
- Visa CIO touts new transaction technologies
- Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas—such as their PayWave technology, which gives users the ability to send and receive money from anywhere.
- Tags: Visa Inc., CIO, Leadership, Strategy, Management, Visa
- Videos 2008-10-07
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White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
What is hardware-based virtualization, and how can it make a difference in your business? Ask the people who developed the new Intel® Xeon® processor 7400 series. Intel engineers, technology architects, and other experts will be here live-answering your questions and discussing how Intel® technology can help increase IT performance.
