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- Chatting (Not Chattering) About Salesforce - Part I
- Sorry Paul, but you're wrong about knowledge basesGreetings Paul:Very good overall post!However, considering our core competency in knowledge bases, I have to take exception to your conclusions on KBs.Consumers certainly will and shouldturn to other consumers when looking for input on product and service selection because it is not motivated...
- Tags: Strategy, knowledge, Salesforce.com Inc., knowledge base, Chattering, Paul
- Discussion threads 2009-11-23
- Reduce Cost and Improve Service Levels with Application Performance Monitoring Simplification
- Organizations are feeling the pressure of economic uncertainty. They strive to closely align IT infrastructure to the business and also face challenges to reduce costs. While virtually every IT organization has multiple management solutions in place, the unfortunate truth is that most companies are struggling to develop a product mix...
- Tags: Performance, Information Technology, Performance Monitoring, IBM Corp., Performance Management, Business Intelligence, Human Resources, Workforce Management, Enterprise Software, Software, Data Management
- Webcasts 2009-11-19
- Collaboration Strategy Shortcomings? Whack the Community Manager
- There's been a good flow of conversation around the role of 'community management' in large companies recently, with an underlying idea that although it's a tough job things will work out if the right people are involved, although Dennis Howlett recognises the danger of burn out....
- Tags: Exec, Community Manager, Underling, Underlings, Collaboration, Groupware, Enterprise Software, Software, Oliver Marks
- Blog posts 2009-10-03
- Missing what open source cannot afford
- FOSS needs some town hallsto get free air time on the news and to educate the users on the perils of closed source.I have to disagree ...I'm not sure how isolated you are, but my experience with open source through OpenNMS has been quite different.Sure, companies like mine that are...
- Tags: open source, OpenNMS
- Discussion threads 2009-09-30
- Move over Enterprise 2.0, it's now Social Business Design
- Given the relatively friendly pounding I took over my Enterprise 2.0 - what a crock post, it's gratifying to see that it has stirred some interesting interpretations and thoughts on the topic. That's always good and especially pleasing when one considers that most blog posts are the equivalent of digital...
- Tags: BPR, Enterprise 2.0, Re-engineering, Cohen, Oliver Marks, Business Process Engineering, Organizational Structure, Business Process Reengineering (BPR), Human Resources, It Operations, Dennis Howlett
- Blog posts 2009-09-21
- Social Business in Action - Establishing Excellence
- Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....
- Tags: Web, Team, Information Technology, Human Interaction, Cohen, Web 2.0, Channel Management, Team Management, Strategy, Internet, Marketing, Management, Oliver Marks
- Blog posts 2009-09-21
- Cloud may complicate SOA load balancing act
- Shine your own light in the cloudLori is correct to suggest that the cloud can obscure what you see. Cloud offerings tend to be basic, covering CPU, bandwidth and storage, and are very much of a 'one-shape-fits-all' nature. This is a consequence of building the offering on multi-tenanted...
- Tags: Service-oriented architecture (SOA), Web services, Middleware, Lori, SOA
- Discussion threads 2009-09-09
- Strategic Thinking before Operational Actions: The Enterprise 2.0 Tool Cargo Cult Problem
- Three posts about 'failure' in the 'Enterprise 2.0' space in the last few days from Sameer Patel ('Five ways to avoid Enterprise 2.0 failure' guest blogging on Michael Krigmans' 'IT Failure blog here on ZD Net), Dion Hinchcliffe (14 Reasons Why Enterprise 2.0 Projects Fail) and now Dennis Howlett (Enterprise...
- Tags: Enterprise 2.0, Strategic Thinking, Dennis, Morten Hansen, Morten, Superstructure, Oliver Marks
- Blog posts 2009-08-27
- Cloud in Context - The 451 Group's ICE Summit
- As we've seen from IDG World Expo's recent OpenSource World/NGDC/CloudWorld conference, putting on events is often a great deal of work. Outside events can make event the best planned event surprisingly interesting or totally irrelevant. In this context, I've been speaking with Rachel Chalmers, Director of The 451 Group's Infrastructure...
- Tags: Event, Supplier, Conference, Budgets, Channel Management, Cloud Computing, Virtualization, Strategy, Marketing, Hardware, Management, Dan Kusnetzky
- Blog posts 2009-08-21
- Pragmatic new models for enterprise architecture take shape
- This is really greatVery articulate and overall wonderful!EA, Emergent Architecture and Optimized Engagement ModelsMr Hinchcliffe,Great post. Id like to point out that our research shows the best way to move to a more responsive, agile and deliberate architect organization is through an active engagement model which employs all 'types' of...
- Tags: Business process automation, Operational planning, Strategy, Enterprise software, BPM, Electronic Arts Inc., EA Team, enterprise architecture
- Discussion threads 2009-08-12
- VMware completes the PaaS to vCloud
- If you’ve been wondering why an infrastructure leader would acquire a developer framework, the answer is a bit more complex that what shows on the surface â€" and a lot more strategic. As stated in the press release and in the blogs by VMware CTO Steve Herrod and SpringSource CEO...
- Tags: Java, PaaS, VMware Inc., SpringSource, Microsoft Windows Azure, Virtualization, Hardware, James Staten
- Blog posts 2009-08-11
- With virtualization, a way to wrangle mobile data costs in the enterprise
- Are you an IT pro who's tired of rising mobile bills? Does incorporating personal smartphones under the enterprise security umbrella keep you up at night? Bob Tinker may have a solution. Tinker, chief executive of mobile enterprise solutions provider MobileIron, is...
- Tags: Virtualization, Mobile, Information Technology, Smart Phone, Enterprise, MobileIron, single-OS Strategy, Employee Self-service, Smart Phones, Cellular Phones, Handhelds, Advertising & Promotion, Consumer Electronics, Personal Technology, Hardware, Marketing, Andrew Nusca
- Blog posts 2009-08-10
- News to know: SOA, Google Voice app; Twitter bots; Google Wave; Clunkers
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Joe McKendrick: More SOA tools emerge in the cloud Jason Hiner: Forget the iPhone app, Google Voice coming as...
- Tags: Google Inc., Dana Blankenhorn, Jason Perlow, SOA, Microsoft Corp., Bot, Twitter, Attack, Service-Oriented Architecture (SOA), XML, Security, Web Services, Enterprise Software, Software, Software/Web Development, Web Development, Sam Diaz
- Blog posts 2009-08-10
- SAP's Schwarz & Sikka: The Road to More Agile Business Performance
- Last week I had the opportunity to spend time with SAP CTO Vishal Sikka and separately SAP executive board member John Schwarz, and I've been ruminating on our conversations a lot since those meetings. Fortunately I was part of a group of bloggers who have been following SAP closely, and...
- Tags: Performance, SAP AG, Financial Planning, Change Management, Performance Management, Strategy, Finance, Tools & Techniques, Management, Human Resources, Workforce Management, Oliver Marks
- Blog posts 2009-07-31
- Enterprise architecture heads north: report from Open Group
- John Meyer of The Open Group sent some detailed dispatches from the group’s 23rd Enterprise Architecture Practitioners Conference, being held this week in Toronto. Thanks to John for a great job summarizing many of the key insights coming from the conference -- some highlights from day one are summarized below:...
- Tags: Open Group, Enterprise Architect, Electronic Arts Inc., Information Technology, Enterprise Architecture, Strategy, Management, Joe McKendrick
- Blog posts 2009-07-23
- Citrix launches Citrix Essentials for Hyper-V
- The folks at Citrix are at it again. They are trying to execute a preemptive strike so that their technology will come to be pervasive. It is clear that Citrix is taking a page out of the open source strategy book. This "give something of value away...
- Tags: Citrix Systems Inc., Microsoft Windows Server Hyper-V, Express Edition, Storage, Hardware, Dan Kusnetzky
- Blog posts 2009-07-16
- What should SAP do with its $5bn war chest?
- A number of recent conversations with the financial analyst community about the ongoing tussle between Oracle and SAP have proved extremely interesting. There is speculation whether SAP will hit the numbers it has internally set itself for Q2 although nothing I hear or see suggests the company has been blown...
- Tags: TIBCO Software Inc., SAP AG, SoftwareAG, OpenText, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Dennis Howlett
- Blog posts 2009-07-06
- Time to Put A Stake in The Ground on Social CRM
- The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...
- Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-07-06
- NetSuite + AdaptivePlanning = BPM disruption
- This slipped under the radar but on June 10th NetSuite and AdaptivePlanning announced a marketing and integration partnership that will see NetSuite acting as a reseller for AdaptivePlanning's business performance management BPM solution. Why should this matter? So far, the saas/on-demand transaction app...
- Tags: BPM, Business Performance Management, NetSuite Inc., Adaptive, Business Intelligence, Sales Strategy, Enterprise Software, Software, Data Management, Sales, Dennis Howlett
- Blog posts 2009-07-01
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