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- English John: Hertz responds
- On Friday, I received a very courteous letter — yes, not an email but a letter, personally signed and delivered by transatlantic airmail see picture — from Hertz in response to my blog posting a couple of weeks ago, A customer service misadventure. In that post, I described...
- Tags: Customer experience
- Blog posts 2007-04-02
- A customer service misadventure
- A customer service misadventureThis is a story ?What a waste of time this was . It's true what other bloggers are saying , ZDNET has lost touch with IT . After reading this story I've come to the conclusion that I should be spending less time here on ZDNET ...
- Tags: Desktops, Hertz Corp., PC, English John, RMA BOX, Phil, Federal Express, customer service
- Discussion threads 2007-03-18
Additional Resources
- Apple agrees to repair MacBook Pros with bad NVIDIA GPUs
- Months after Dell and other notebook manufacturers came clean, Apple has admitted some culpability for failing Nvidia GPUs. The GeForce 8600M GT has been failing recently in MacBook Pros and Apple has agrred t0 will pay for the repairs.Read more about it at setteb.it english translation. by...
- Tags: NVidia Corp., Apple MacBook, Apple Inc., Apple MacBook Pro, GPU, GeForce 8600M GT, Notebooks, Hardware, Notebooks & Tablets, Jason D. O\'Grady
- Blog posts 2008-10-10
- NSA and phone sex: Eavesdroppers listened to intimate conversations
- Military linguists have come forward to say that the intelligence services routinely listened in on Americans overseas calling home and on the communications of non-suspect groups like the Red Cross. And, they say, they listened in and even transcribed couples' phone sex, The New York Times reports. ...
- Tags: Phone, Phone Sex, Telecom & Utilities, Richard Koman
- Blog posts 2008-10-10
- Will Bush sign Pro-IP? Biz, labor, schools push for it
- There's no word yet on whether President Bush will sign the PRO-IP bill [ZDN] but big business and labor were united in favor of the bill that creates a copyright czar in the executive branch. The bill originally called for the Justice Dept. to prosecute copyright...
- Tags: Bill, President, IP, Justice Dept, Network Technology, Networking, Richard Koman
- Blog posts 2008-10-10
- The Apple II is baaaaccckk (via emulator)
- In the Friday nostalgia department, TechRepublic's John Sheesley has unearthed an emulator for the Apple II. All you need is a browser and you're off to memory lane. Sheesley writes: Unlike the TRS-80 Model I Basic emulator page, the Virtual Apple site doesn't use a Java...
- Tags: Apple II, Apple Inc., Emulator, ActiveX, Sheesley, Virtual Apple, ActiveX/COM/COM+/DCOM, Middleware, Software Development, Software/Web Development, Enterprise Software, Software, Larry Dignan
- Blog posts 2008-10-10
- News to know: Apple's $800 laptop; MS and Mac Patch Days; Vista Home for business
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Mac OS X Patch Day: 40 security flaws fixed MS Patch Tuesday heads-up: 11 bulletins, 4 critical Ed Bott: Look who's buying...
- Tags: Apple Macintosh, Microsoft Windows Vista, Apple Inc., Microsoft Corp., Laptop Computer, H-1B, Notebooks, Human Resources, Labor Relations, Hardware, Notebooks & Tablets, David Grober
- Blog posts 2008-10-10
- Laptops with mobile WiMax now available
- The first laptops with built-in mobile WiMax wireless broadband are now available in the U.S. Sprint, Intel and the computer companies announced the new WiMax configurations at an event in Baltimore just a few days after Sprint launched its Xohm service there. All of these laptops use...
- Tags: Mobile, Sprint Xohm, Laptop Computer, WiMAX, Wi-Fi, Wireless, 3G, Chipsets, Cellular Phones, Consumer Electronics, Personal Technology, Semiconductors, Hardware, Components, John Morris
- Blog posts 2008-10-09
- Anonymity and the Internet
- A case winding its way through a court in Pennsylvania attempts to pierce the veil of anonymity that protects web forum participants' ability to say whatever they want about public figures. Though I don't agree with the conclusions of the judge, I am not fan of anonymity of the...
- Tags: Anonymity, Internet, Web Site Development, Web Technology, John Carroll
- Blog posts 2008-10-09
- News to know: IBM earnings, Blackberry Storm, WiMax arrives, Oracle+ Primavera
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: IBM reports early. Profits up 20 percent, full year estimates reaffirmed. Larry Dignan: IBM: Beats earnings target but... Times are officially...
- Tags: Touch Screen, Larry Dignan, Richard Koman, RIM BlackBerry, Earnings, IBM Corp., E-mail, Keyboards, Microsoft Windows, WiMAX, Monitors & Displays, Online Communications, Hardware, Peripherals, Operating Systems, Software, Wireless, Components, Sam Diaz
- Blog posts 2008-10-09
- Visual Spell Demo (exe)
- The objective of this program is to improve the spelling, reading, and vocabulary skills of English speaking children in the age 6-10. However, all ages may find it enjoyable. VisualSpell challenges players to use reasoning skills to match a word from their existing vocabulary that best represents a pictorial scenario,...
- Tags: Skill, Word, Athena Soft
- Software downloads 2008-10-09
- $236m judgment against spammer couple
- How much is spam worth? In the case of a couple who sent millions of spams to a small ISP, $236 million. That's the judgment a federal judge in Iowa levied against the husband-and-wife spamming team of Henry Perez and Suzanne Bartok, IDG reports. Over four months in 2003,...
- Tags: Judgment, Spammer, CIS Internet Services, Spam, Cyberthreats, E-mail, Security, Spam And Phishing, Online Communications, Richard Koman
- Blog posts 2008-10-08
- Symantec buys MessageLabs for $695 million; Bolsters SaaS lineup
- Somebody is finding some values out there in techland. Symantec on Wednesday said it is acquiring MessageLabs for $695 million in cash. MessageLabs, which offers messaging and Web security services, had about $145 million in revenue for the fiscal year ending July 31. Symantec...
- Tags: Software-as-a-service, Symantec Corp., MessageLabs Ltd., Software As A Service (SaaS), Cloud Computing, Security, Emerging Technologies, Larry Dignan
- Blog posts 2008-10-08
- Asus announces quad-core gaming laptop (again)
- There are now several quad-core mobile workstations for work, but Asus is laying claim to the first quad-core laptop designed purely for play. This week it announced that the G71 "Republic of Gamers," a 17-inch gaming laptop, now offers Intel's new 2.53GHz Core 2 Extreme Quad QX9300....
- Tags: Game, ASUS, Quad-core, Laptop Computer, Intel Corp., Processors, Semiconductors, Hardware, Components, John Morris
- Blog posts 2008-10-08
- News to know: Clickjacking redux; SAP pricing; BlackBerry Storm; Windows 7
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Webcam hijack demo highlights clickjacking threat Dancho Danchev: Atrivo/Intercage's disconnection briefly disrupts spam levels Adobe posts workaround for clickjacking flaw, NoScript releases ClearClick ...
- Tags: Apple iPhone, Google Inc., Larry Dignan, Microsoft Windows 7, SAP AG, Apple Inc., RIM BlackBerry, Microsoft Corp., Pricing Strategy, Advanced Micro Devices Inc., Microsoft Windows, Semantic Web, Linux, Operating Systems, Open Source, Software, Internet
- Blog posts 2008-10-08
- Seesmic snags Washington Post
- Just after tonight's McCain/Obama debate ended I received a Tweet message from Cathy Brooks, head of business development at Seesmic telling me the company has snagged the Washington Post as a customer. Seesmic has developed a 'white label' version of its service for the Washington Post's political...
- Tags: Washington Post Co., Seesmic, Corporate Communications, Strategic Planning, Marketing, Strategy, Management, Dennis Howlett
- Blog posts 2008-10-07
- Watching you watch the debate
- Tonight, as you watch the second presidential debate, Google will be watching you to see what you're searching for. It's just another peek into the minds of voters to find out which issues matter most or which are most confusing or unclear. Take, for example, the results...
- Tags: Debate, Cable, Network Technology, Telecommunications, Personal Technology, Networking, Sam Diaz
- Blog posts 2008-10-07
- A question about web server volume failures
- A question about web server volume failuresWrite heavy loadI don't think you can compare a write-heavy do-not-call registry to a mostly static wordpress site.It wouldn't hard to mock-up a simple registry site and test it.The question you seem to be askig is.. how do i make my site scalable.Lets start...
- Tags: Web servers, Firewalls, Storage, Web server, server, database, router, firewall, Web
- Discussion threads 2008-10-07
- Can two AMDs be better than one?
- Can two AMDs be better than one?They should never have bought ATIATI was content with competing with NVIDIA, and if market conditions had let them fail at it, so be it. What we're seeing now is the failure of 2 companies, not just one.ExpensiveThe cash infusion may have been...
- Tags: Research & Development, Advanced Micro Devices Inc.
- Discussion threads 2008-10-07
- AMD finally announces "asset-smart" plan; new Foundry Company created
- AMD and a technology investment company backed by the government of Abu Dhabi have established a new semiconductor company that will manufacture AMD's advanced processors. The new company--currently known as "The Foundry Company"--will take over all of AMD's existing manufacturing facilities, including the two leading-edge fabs in Dresden, Germany, and...
- Tags: Asset, Foundry Networks Inc., Advanced Micro Devices Inc., Manufacturing, Semiconductors, Government, Hardware, John Morris
- Blog posts 2008-10-07
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In this Super Techies interview, larger-than-life techie Marc Canter talks with ZDNet's Editor in Chief Dan Farber about his career as a multimedia pioneer.
With key platform innovations built-in, the Intel Xeon processor 7400 series offers more headroom, reliability, and the highest expandability for large-scale server consolidation.
