end-user engagement

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Why Agile development matters [podcast]

Lengthy IT projects are more prone to fail than shorter ones. Agile development can help reduce these failures. by Michael Krigsman

Tags: Developer, Information Technology, Business User, Agile, Lengthy IT Project, Agile Development, OutSystems, End-user Engagement, Podcasts, Internet, Michael Krigsman

Blog posts 2008-10-07

Additional Resources

Chatting (Not Chattering) About Salesforce - Part I

(NOTE BEFORE I START: This is one really long post. So rather than post it in all its glory in a single file or post it here over two days, I'm trying something new. I'm posting the first half here. And the second half on PGreenblog.  Let's see how that...

Tags: Salesforce.com Inc., Customer Service, Twitter Inc., Sales Force, Customer, CRM, Integration, Force.com, Service Cloud 2, Sales Force Management, Sales Strategy, Sales, Paul Greenberg

Blog posts 2009-11-23

The burnout risks for E2.0 community managers

Dion Hinchcliffe's piece on community management surprised me. There is a sense that Dion is trying to lay down some ground rules in an area that is too new for anyone to draw anything other than tentative and early stage conclusions. That's not to say that conclusions are incorrect. There...

Tags: Dennis Howlett

Blog posts 2009-09-29

Facebook introduces @ tagging, tapping Twitter behavior for enhanced engagement

TweetDeckTweetDeck is absolutely feature-rich, and if they find a way to make money they could be a thriving business. However, TweetDeck 3.0 has had some reliability issues (I've experienced a bunch of stuff since yesterday) but once it stabilizes a bit I'd definitely recommend it.Add The Updated Tweetdeck To This...

Tags: tagging, Twitter Inc., TweetDeck, Facebook

Discussion threads 2009-09-10

Pragmatic new models for enterprise architecture take shape

This is really greatVery articulate and overall wonderful!EA, Emergent Architecture and Optimized Engagement ModelsMr Hinchcliffe,Great post. Id like to point out that our research shows the best way to move to a more responsive, agile and deliberate architect organization is through an active engagement model which employs all 'types' of...

Tags: Business process automation, Operational planning, Strategy, Enterprise software, BPM, Electronic Arts Inc., EA Team, enterprise architecture

Discussion threads 2009-08-12

Are health IT vendors trying to pull a fast one?

Not sure about your last question, i guess he would be the best person...to ask.I think that sage, GE, siemans and mckesson do have the experience necessary to make good decisions, but these are also the guys who make software for the healthcare field.Maybe their vested interest also includes self...

Tags: Vertical industries, Benefits, HEALTHCARE, Quality, HIT Standards Committee, Kibbe, health care

Discussion threads 2009-08-10

How will Microsoft fix Windows Mobile? The Softies still aren't saying

How will Microsoft fix Windows Mobile? The Softies still aren't sayingIt won't slip . . .there's absolutely too much at stake. The mobile marketplace will depend on WM7 being released in a timely fashion. I for one would like to see this pink device come to fruition. There are legions...

Tags: Mobile operating systems, Operating systems, Advertising & Promotion, Handhelds, Mobile applications, laptop hunter, Windows Mobile 7, Microsoft Windows Mobile, Microsoft Corp., mobile, WM7, phone, Microsoft Windows, Softies, advertisement, Apple Inc.

Discussion threads 2009-07-30

Does social media really correlate with the bottom line? Color me skeptical

A study has found that revenue, gross margins and profits correlate nicely with companies that are the most engaged with social media. Should you build a portfolio around these highly engaged social media friendly brands? Probably not. A report by Charlene Li of the Altimeter Group and...

Tags: Financial, Social Media, Financial Case, Larry Dignan

Blog posts 2009-07-21

Coca-Cola Teaches The World To....

"Participating in the community of the consumer." I love that phrase.  That's the way Jim Keyes, Blockbuster CEO described their Facebook group - which is for the most part, despite all our conversations to the contrary, is what most people think of when you say "community" or "social network"...

Tags: Facebook, Fan, Coca-Cola Co., Beverage, Customer, Machine, Coke, Coca-Cola Freestyle, Food & Beverage, RFID, Manufacturing, Wireless And Mobility, Security, Biometrics, Paul Greenberg

Blog posts 2009-07-15

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Seagate uses social media to 'humanize' storage devices

It was about two years ago that storage device company Seagate realized it had to get into the social media game. The company's initial strategy was to listen, build community and learn. So, the communications team set up a presence on Twitter, Facebook, YouTube, Flickr, and so on, and strapped...

Tags: Storage Device, Storage, Social Media, Twitter, Seagate Technology LLC, Harris, Q., Jennifer Leggio

Blog posts 2009-06-16

How badly are your business applications performing?

Due for formal release later this week, a study conducted by Dimensional Research on behalf of Precise at SAP's May 2009 SAPPHIRE reveals some remarkable stats about systems performance and the response times for problem resolution. 695 persons completed the survey. Some key metrics: ...

Tags: Consultant, Performance, Business Application, SAP AG, Consulting, Performance Issue, Transaction Performance Issue, Performance Management, Outsourcing, Enterprise Software, Human Resources, Workforce Management, It Operations, Business Operations, Outsourcing & Subcontracting, Software, Dennis Howlett

Blog posts 2009-06-15

Overcoming the laptop wall

Overcoming the laptop wallSeems fairly simpleIn my opinion, either:Construct the firewall and proxy services of the university properly so that the wireless network that students can connect to is tightly limited on what websites they can access, or potentially only the intranet. Only allow full inet access to hard wired...

Tags: Firewalls, Notebooks, Web technology, laptop wall, laptop computer

Discussion threads 2009-06-04

Building a vision for Government 2.0

Government 2.0 isn't waiting for a federal mandate. Earlier this week, the nation's first ever CIO, Vivek Kundra, urged the use of Web 2.0 approaches to address the needs of government and citizens at the Management of Change conference in Norfolk, Virginia. Kundra outlined several important areas where he...

Tags: Web, Citizen, Web 2.0, Vision, Vivek Kundra, Government, Vertical Industries, Dion Hinchcliffe

Blog posts 2009-06-03

The case for a Global Digital Public Library Network policy

By Bill Kallman This guest blog is penned by Bill Kallman, CEO of Scayl, a direct, unlimited secure email solution, a longtime VC and real estate investor. He was a founding director of Streamcast, one of the defendant's in the landmark MGM v Grokster ruling. He holds...

Tags: Google Inc., Network, Radio, Library, Digital Library, Library Network, GDPLN, Content Industry, Copyright War, Richard Koman

Blog posts 2009-05-22

Nine worst social media fails of 2009... thus far

Social media has taken the marketing world by storm. Major agencies and internal divisions are hosting think tank sessions to try and come up with witty ideas to market their products and drive customer loyalty. Some of the ideas they come up with  are great. But others, let's face it,...

Tags: Pizza Hut, Brand, Stunt, Social Media, Twitter, Motrin, Nannerpuss, Jack, Skittles Home Page, Ashton Kutcher, Branding, Marketing, Jennifer Leggio

Blog posts 2009-05-22

Outsourced Wizard Development for High-End Solutions' Provider

The Client is a Massachusetts-based provider of high-end Internet solutions, including E-Commerce, Customer Retention Management, Web Business Development, and Content Management. In 2005 The Client was targeted at building an impressive roster of clients, from small start-ups to multi-billion dollar companies. One of the key strategies was to introduce an...

Tags: Web, Application Development, Outsource, Client, Software Development, Channel Management, Web Technology, Development Tools, Outsourcing, Middleware, Software/Web Development, Marketing, It Operations, Business Operations, Outsourcing & Subcontracting, Enterprise Software, Software

Case studies 2009-05-21

Philadelphia Flyers Rock! - When It Comes To Customer Experience, That Is

I need to make something clear from the start. I'm a diehard NY Rangers fan when it comes to hockey. In fact, with the exception of women's soccer where I root for the Women's Professional Soccer League's WPSL Washington Freedom, I root for New York everything when it comes to...

Tags: Program, Fan, Customer Experience, Fan Stimulus Plan, Sales Strategy, Games, Sales Force Management, Sales, Personal Technology, Paul Greenberg

Blog posts 2009-05-06

CRIKEY! He can swallow whole companies! But not communities.

CRIKEY! He can swallow whole companies! But not communities.Basic flaw of free software"If a project no longer meets their requirements, be it from a licensing or political perspective, they simply cease working on it and go onto other things that interrest them instead."Basically, there is no real tie to those...

Tags: Tools & Techniques, OPEN SOURCE, Microsoft development tools, Crikey, software

Discussion threads 2009-04-21

HP Report: Good Performance on Sustainability (but dinged by Greenpeace)

HP released their 2008 sustainability report today and again, unsurprisingly, it's a deeply impressive effort. HP has pushed the boat out with substantive improvement in the quality of the disclosure as well the accessibility of the report which has been much enhanced with the use of interactive dashboards. I'm finding...

Tags: Sustainability, Greenpeace, Hewlett-Packard Co., Performance, Commitment, Goal, James Farrar

Blog posts 2009-04-06