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- Sydbank Improves Project Management With New Enterprise Project Management Solution
- Sydbank, one of Denmark's largest banks, employs more than 2,000 people in 100 offices throughout the country. Because of the country's solid economy, many Danes are currently well off and require more banking services. As a result, Sydbank is expanding its product offerings, and the company's Department of Communication has...
- Case studies 2007-08-01
- Linking Employee Relationship Management to Customer Relationship Management
- While an organization can do many things to improve employee satisfaction, focusing on activities and processes that link employee effort to customer value will likely yield satisfaction for both customers and employees. Key employee activities that can provide a direct impact on customer satisfaction include planning, training, informing, collaborating, and...
- White papers 2006-08-01
- Collaborative Support Solution to Resolve Problems Faster, Raise Employee Satisfaction
- Pacific Life Insurance Company provides life insurance products and other investment products to individuals and businesses. In 2006, the company purchased a solution to more efficiently manage electronic documents and automate its compliance with records retention policies. Pacific Life turned to Microsoft Office SharePoint Portal Server 2003 and Meridio eDRM....
- Case studies
Additional Resources
- Live Webcast: Deliver Continuous Data Protection
- Can you really afford any downtime in times like these? In today's tough economic and competitive climate, businesses and organizations need to protect themselves from unplanned downtime that affects their sales, service, customer satisfaction, employee productivity and reputation. Besides business continuity BC, they also need to have a plan and...
- Webcasts 2009-10-19
- Apple releases iPhone OS 3.1.2
- Wow, you guys have been putting up with all those bugs?Yikes. Makes me glad I have a better phone.You mean one of those phones with near zero customer satisfaction levels By near zero I mean in comparison with iPhone satisfaction levels as recently reported by JD Power.Even with this handful...
- Discussion threads 2009-10-08
- The troubling thoughts re: outsourcing
- Some facts and inferences should be updatedAccenture's Consulting revenue dropped 12% and Outsourcing grew by 1%http://stocks.investopedia.com/stock-analysis/2009/Accentures-Future-Remains-Bright-ACN-IBM-HPQ1005.aspxSome of the issues you highlighted around process innovation, dated technology, etc will continue to remain. However, the nimbler players will also adopt the benefits of innovations like SaaS and Cloud platform.Underlying platform is an...
- Discussion threads 2009-10-06
- Dell Latitude Z 16" thin-and-light revealed; Lamborghini angles hide boardroom muscle
- So Sweet.Thats all I got, that thing is frigg'in cool!I just can't see paying that much...For so little. I would honestly rather buy a mac, and that's saying a lot, as they're horribly overpriced.I travel 75% of the year, and everything that implies: planes, rental cars, subways, metro bus/rail, the...
- Discussion threads 2009-09-29
- Save Money With Cloud Computing and Google Apps
- Google Apps offers simple, powerful communication and collaboration tools for enterprises of any size in business, education, or government - all hosted by Google to streamline setup. Join this live TechRepublic Webcast, as Google Apps Expert, Rhonda Stites, walks through a simple financial model that...
- Webcasts 2009-09-16
- McKinsey's 'Business and Web 2.0' Report and the new Consulting Landscape
- McKinsey, the venerable management consulting company, has produced their second piece of 'Web 2.0 in business' research this year. This is arguably a sign of the rapid maturation of the 2.0 technology and associated (and I'd argue more important) change management sector: the pricey consulting company...
- Blog posts 2009-09-02
- SmartPlanet: 3 of 4 executives say outsourcing necessary to maintain bottom line
- SmartPlanet: 3 of 4 executives say outsourcing necessary to maintain bottomCompletely disagree. Outsourcing only works for small projects that can't be done in-house, like wiring jobs, installing generators and the such. Outsourcing entire departments doesn't work. I've seen it before, when the employee is on a contract...
- Discussion threads 2009-09-01
- The PMI Group, Inc. Increases Enterprise System Performance and Streamlines IT Maintenance
- PMI Group wanted to ensure that PMI Group's enterprise systems are reliable and easily accessible to its globally dispersed workforce and maintain high employee satisfaction, evident in the company's listing as one of the "Best Places to Work in the Bay Area". The challenge was to minimize IT costs and...
- Case studies 2009-09-01
- 2009 Small Business Hiring Guide
- CareerBuilder works with both the world's largest companies and smallest businesses, providing resources for everything from employment to talent acquisition and best-practice trainings. It is important to start thinking about your hiring in terms of a talent life cycle. You must dedicate resources, time and care...
- White papers 2009-07-16
- Mobile Solution Helps Caregivers Stay Connected and Responsive to Patients' Needs
- The growth of patient information has made it increasingly difficult for healthcare professionals to access patient-related data and make informed decisions quickly. At The Nebraska Medical Center TNMC, slow paper-based processes were contributing to physician frustration and low employee satisfaction scores. In 2004, TNMC staff worked with the Healthcare business...
- Case studies 2009-07-14
- Sorry, the Help Desk Doesn't Cover That.
- Dion Hinchcliffe has another good post up, this time on Cloud vs open source: there's a third dimension I'd like to expand on, and that's user support. After all the strategic planning is done, the plumbing hooked up and sawdust swept up, the...
- Blog posts 2009-06-14
- PackGuard Guest Package System 8.12 (Windows)
- In today's convention hotel environment, there is an increasing need to ensure guest packages are received, stored and delivered carefully, quickly and accurately. Our Guest Package System guarantees your success in achieving that goal by recording all incoming package information, whether the package is for a hotel guest, convention group,...
- Software downloads 2009-05-31
- Survey shows influx of companies using social networks for recruiting
- Jobvite, a recruitment solutions provider, today issued the results of its second annual Social Recruitment Survey. The data shows that employers are more and more extensively recruiting on social networks, such as Facebook and Twitter. It also shows that the companies appear more satisfied with these types of recruits versus...
- Blog posts 2009-05-20
- What's not dead: Good old-fashioned customer service
- We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned...
- Blog posts 2009-05-07
- Exterran Holdings, Inc. Improves Uptime to 99.95% With Hosted Enterprise Resource Planning System
- Exterran Holdings, Inc. wanted to unify information across the new global organization created by the merger of Hanover Compressor Company and Universal Compression Holdings, Inc., under scrutiny of investors and senior management and facilitate customer retention and improve employee efficiency. The challenge was to ensure system scalability and flexibility to...
- Case studies 2009-05-01
- CRIKEY! He can swallow whole companies! But not communities.
- CRIKEY! He can swallow whole companies! But not communities.Basic flaw of free software"If a project no longer meets their requirements, be it from a licensing or political perspective, they simply cease working on it and go onto other things that interrest them instead."Basically, there is no real tie to those...
- Discussion threads 2009-04-21
- Green Lighting Initiative Brightens the Way Toward Electricity Savings, Employee Satisfaction
- Companies around the world are researching and implementing programs to reduce energy consumption and engage in environmentally friendly practices. The green movement clearly has the potential to evolve from its place in the spotlight to a new standard for businesses. The company wanted to evaluate current and alternative warehouse lighting...
- Case studies 2009-03-17
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