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	<title><![CDATA[employee retention Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to employee retention]]></description>
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		<title><![CDATA[It's 9:00am - Do You Know Where Your Critical Talent Is?: Retention Analytics for Human Capital Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=358758]]></link>
		<description><![CDATA[Employee retention is an increasingly serious issue in many business sectors. Understanding which factors cause employees to leave and which actions retain them is an important Business Intelligence application. This paper demonstrates analytic methods to address this problem. Data mining and predictive modeling can be used to improve retention of...]]></description>
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		<pubDate>Mon, 18 Feb 2008 00:00:00 -0800</pubDate>
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		<title><![CDATA[Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239936]]></link>
		<description><![CDATA[There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....]]></description>
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		<title><![CDATA[Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=239937]]></link>
		<description><![CDATA[Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either higher-paying jobs or jobs with less stress, and not enough promotional opportunities to warrant people making a career out of being...]]></description>
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