employee retention

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It's 9:00am - Do You Know Where Your Critical Talent Is?: Retention Analytics for Human Capital Management

Employee retention is an increasingly serious issue in many business sectors. Understanding which factors cause employees to leave and which actions retain them is an important Business Intelligence application. This paper demonstrates analytic methods to address this problem. Data mining and predictive modeling can be used to improve retention of...

Tags: Talent, Analytics, SAS Institute, Retention, Human Capital Management, Employee Retention, Human Capital, Research & Development, Business Intelligence, Strategy, Human Resources, Workforce Management, Business Operations, Enterprise Software, Software, Data Management, Management

White papers 2008-02-18

Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)

There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....

Tags: Customer Service, QoS, Employee Retention, CRM, Gerson Goodson, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Marketing, Enterprise Software, Software, Human Resources, Workforce Management

White papers

Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)

Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either higher-paying jobs or jobs with less stress, and not enough promotional opportunities to warrant people making a career out of being...

Tags: Profession, Customer Service, Employee Retention, CRM, Gerson Goodson, Customer Relationship Management (CRM), Product Marketing, Recruitment & Selection, Call Centers, Enterprise Software, Software, Marketing, Human Resources, Workforce Management, It Operations

White papers

Additional Resources

What makes Microsoft's SharePoint tick?

Make a post explaining what SharePoint is...As you said, it is a complex product. I remember when Lotus Notes came out, it was difficult to pin it to a traditional category - what IS it? SharePoint may have some of the same issues of perception.What is SharePoint:There are 2 SharePoint?s,...

Tags: Content management, Groupware, Collaboration, Enterprise software, Microsoft Corp., Microsoft SharePoint

Discussion threads 2009-10-16

It's Official: Avaya Acquires Nortel Enterprise

Hot off the e-mail wire: Avaya today announced it was selected to acquire Nortel Enterprise Solutions for US $900 million in proceeds to Nortel and an additional pool of $15 million reserved for an employee retention program. Today’s announcement follows the completion of an...

Tags: Nortel Networks Corp., Avaya Inc., Research & Development, Mergers & Acquisitions, E-mail, Corporate Law, Business Operations, Investment, Finance, Online Communications, Dave Greenfield

Blog posts 2009-09-14

Who might get health reform passed?

They're notAnother poll shows that 71% of those surveyed believe there should be a public option. Again, it's of those surveyed - not all Americans. Sort of like your poll.As for the Round Table, I think most large companies are aware of how much their health care benefits...

Tags: Vertical industries, Benefits, HEALTHCARE, Insurance, public option, health care

Discussion threads 2009-08-12

10 reasons why e-readers make sense in the enterprise

TechRepublic guest post: In case you haven’t heard, e-readers are making an impact. They’ve been around for some time, but only now (thanks, in part, to Amazon’s Kindle) are they being taken seriously. The e-readers’ biggest fan is the avid reader, but this doesn’t have to (and most likely won’t)...

Tags: E-reader, Employee, Larry Dignan

Blog posts 2009-08-07

What's not dead: Good old-fashioned customer service

We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned...

Tags: Customer Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Jennifer Leggio

Blog posts 2009-05-07

Exterran Holdings, Inc. Improves Uptime to 99.95% With Hosted Enterprise Resource Planning System

Exterran Holdings, Inc. wanted to unify information across the new global organization created by the merger of Hanover Compressor Company and Universal Compression Holdings, Inc., under scrutiny of investors and senior management and facilitate customer retention and improve employee efficiency. The challenge was to ensure system scalability and flexibility to...

Tags: Oracle Corp., ERP, Oil & Gas, Uptime, Enterprise Application, Exterran Holdings Inc., Mergers & Acquisitions, Enterprise Software, Investment, Finance, Software

Case studies 2009-05-01

Open APIs for secure social enterprise computing drive innovation

* Jennifer Leggio is at RSA Conference Guest editorial by Chet Kapoor and Michael Richardson As the "Chief Innovation Officer" now for most enterprises, the CIO needs a new portfolio of social computing capable methodologies to enable collaboration between empowered users inside and adjacent...

Tags: Innovation, Enterprise Computing, Collaboration, API, Social Computing, Chet, Social Networking, Leadership, Online Communications, Marketing, Advertising & Promotion, Management, Jennifer Leggio

Blog posts 2009-04-23

Department Store Deploys PeopleAnswers to Reduce Turnover by 39%

In large retail organizations, employee selection and retention play ever-important roles as stores are asked to reduce labor costs and maximize sales, while still providing exemplary customer service. In its pursuit of a larger share of the retail market, this store chain has long understood the value of associates who...

Tags: PeopleAnswers, Sales Strategy, Sales Force Management, Sales

Case studies 2009-03-03

10 reasons to purchase new hardware during a recession

TechRepublic guest post: It may seem like the last thing you want to do in the midst of tough economic times is invest in new hardware. But IT consultant Erik Eckel suggests that trying to coast on failing or outdated equipment will cost you more in the long run. You...

Tags: Employee, PC, Recession, Server, Hardware, Organization, Budgets, Larry Dignan

Blog posts 2009-01-20

Improving Employee Retention by Developing Talent

The costs of recruiting and hiring employees, and low retention of valued employees, are major expenses for most organizations. It is possible to identify these general cost categories and to reach the undeniable conclusion that total costs associated with hiring employees to replace workers who leave an organization is substantial....

Tags: Talent, Hiring, MMC Technology, Recruitment & Selection, Human Resources, Workforce Management

White papers 2009-01-08

10 reasons IT certification will be important in 2009

Guest post: In the midst of staggering business and economic turmoil, you need all the tools at your disposal to help shore up your career prospects. See why TechRepublic's Erik Eckel believes IT certification will become increasingly important for IT pros and the organizations that rely on them. You can...

Tags: Certification, Information Technology, Organization, IT Certification, IT Certification Program, Quality, Training And Certification, Business Operations, Larry Dignan

Blog posts 2009-01-02

The 10 best IT certifications

Guest post from TechRepublic's 10 Things blog: IT pros tend to have strong opinions when debating the value of professional certification â€" and views become even more polarized when it comes down to a discussion of which certs are meaningful. TechRepublic's Erik Eckel put together a list of the accreditations...

Tags: Project Management, Security, Expertise, Certification, Skill, Exam, Information Technology, Microsoft Corp., MCITP, Microsoft Certified Technology Specialist Certification, Project Management Professional Certification, Quality, Training And Certification, Business Operations, Larry Dignan

Blog posts 2008-12-11

Trying to increase productivity? Send your employees home.

Companies that give their workers the option of telecommuting are seeing greater productivity, lower costs, improved employee health and greater employee retention, according to a survey released today by the Computing Technology Industry Association. Case in point: I'm typing this from this from my own home office...

Tags: Phone, Telecommuting, Telecom & Utilities, Human Resources, Workforce Management, Sam Diaz

Blog posts 2008-10-07

Express Scripts Uses PeopleAnswers' Software; Turnover Drops 39%

Express Scripts maintains several call centers in which representatives assist patients and providers with their prescription drug needs. PeopleAnswers' online assessment solution was selected to improve employee retention, reduce the unavoidable expenses of employee turnover across a vast employment network, and thereby maximize the service level in Express Scripts' multiple...

Tags: Hiring, Call-center, Turnover, PeopleAnswers, Call Centers, Recruitment & Selection, Customer Relationship Management (CRM), It Operations, Human Resources, Workforce Management, Enterprise Software, Software

Case studies 2008-09-30

News to know: Tech sales and the art of spin; Firefox; Apple; HD streaming

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Brian Sommer: Quit Spinning - You're Making Me Dizzy Ryan Naraine: Firefox rushes out fix for password manager bug Matthew Miller: Microsoft deep sixes...

Tags: Apple iPhone, Richard Koman, Mozilla Firefox, Steve Ballmer, Radio, Apple Inc., Sales, Web Browsers, Advertising & Promotion, Open Source, Internet, Marketing, Larry Dignan

Blog posts 2008-09-29

Is That Non-Compete Too Broad?

Interesting Calif. Case Involving Arthur Andersen (Yes, That's Not a Typo!) You really ought to check out this court filing involving that fascinating business/employee contract: the non-compete. This case is about an Arthur Andersen Tax professional whose group was being sold to another firm...

Tags: Arthur Andersen, Firm, Agreement, Brian Sommer

Blog posts 2008-09-16

Email Retention and Archiving: Manage Electronic Records, Minimize Workplace Risks and Maximize Compliance

From email content and usage to electronic business record retention and archiving, failure to strategically manage email can be costly for your small to medium sized business. In this white paper you will learn about the risks of poor email management, such as those stemming from employee misuse, improper archiving,...

Tags: Electronic Record, Workplace, Archiving, Compliance, MessageLabs Ltd., E-mail, Business Intelligence, Online Communications, Enterprise Software, Software, Data Management

White papers 2008-07-16