employee retention

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It's 9:00am - Do You Know Where Your Critical Talent Is?: Retention Analytics for Human Capital Management

Employee retention is an increasingly serious issue in many business sectors. Understanding which factors cause employees to leave and which actions retain them is an important Business Intelligence application. This paper demonstrates analytic methods to address this problem. Data mining and predictive modeling can be used to improve retention of...

Tags: Talent, Analytics, SAS Institute, Retention, Human Capital Management, Employee Retention, Human Capital, Research & Development, Business Intelligence, Recruitment & Selection, Strategy, Human Resources, Workforce Management, Business Operations, Enterprise Software, Software, Data Management, Management

White papers 2008-02-18

Solving the CRM Employee Retention Problem: A Customer Service Approach (Part II)

There is definitely a link in the customer service arena between the quality of service the customer receives and their levels of satisfaction. The better the service, the more satisfied the customer. And, when the customer is more satisfied, he or she is usually more loyal to the service provider....

Tags: Customer Service, QoS, Employee Retention, CRM, Product Marketing, Customer Relationship Management (CRM), Recruitment & Selection, Marketing, Enterprise Software, Software, Human Resources, Workforce Management

White papers

Solving the CRM Employee Retention Problem: A Customer Service Approach (Part I)

Employee retention is a huge problem facing call center managers. There are staff shortages caused by people not entering the profession, too many people leaving the profession for either higher-paying jobs or jobs with less stress, and not enough promotional opportunities to warrant people making a career out of being...

Tags: Profession, Customer Service, Employee Retention, CRM, Customer Relationship Management (CRM), Product Marketing, Recruitment & Selection, Call Centers, Enterprise Software, Software, Marketing, Human Resources, Workforce Management, It Operations

White papers

Additional Resources

Talent development

Earlier this week I attended Fortune magazine's Brainstorm Tech conference which "aims to sharpen the thinking of the very well heeled attendees about the escalating impact of tech-driven change for all business and global society". There was a terrific menu of topics on offer:...

Tags: Talent, Collaboration, CEO, HCL, Workforce Management, Human Resources, Oliver Marks

Blog posts 2008-07-25

10 things your IT project manager never wants to hear

"The dog ate my presentation." "We've decided to change directions." "I'm dumping this employee on you who has failed at every other thing we've assigned them." ... IT project managers have heard it all. by Deb Perelman

Tags: Information Technology, Project Manager, Tools & Techniques, Project Management, Team Management, Recruitment & Selection, Strategy, Management, It Operations, It service Management, Human Resources, Workforce Management, Deb Perelman

Blog posts 2008-07-24

Childs rigged crazyquilt private network

The prosecution unveiled more details on the lunacy in San Francisco in court filings that urged the judge to keep rogue network administrator Terry Childs' bail at $5 million. The Chronicle reports that prosecutors say that Childs had over 1,000 modems secreted around the city, forming his own private network...

Tags: Network, Prosecutor, Networking, Productivity, Richard Koman

Blog posts 2008-07-24

2016: "You're watching the Linux Channel."

July 24th, 2016. Josef Konsumer, a home-based employee and portfolio manager for ICBC/CiticorpChase, a Chinese-owned multinational investment bank, wakes up to hear his alarm clock go off at 8am, and gets out of bed, his 47-year old body aching from an aggressive personal trainer session from the...

Tags: PC, Linux, Desktops, Microsoft Windows, Data Centers, Operating Systems, Open Source, Software, Hardware, Storage, Data Management, Jason Perlow

Blog posts 2008-07-24

The HR World Payroll Services Checklist

Before talking to a payroll services provider, you will need to gather some important information about your current situation. This checklist will help you prepare. Some of the questions include: Does your company have the IT resources to support an in-house payroll solution? What kind...

Tags: Human Resources, Tippit Inc., Payroll, Payroll Solutions, Operational Accounting, Finance

White papers 2008-07-24

Judge refuses to reduce 'rogue' admin's bail

Breaking news: A San Francisco judge just refused to lower Terry Childs' bail from $5 million, the SF Chron reports. Prosecutors said that by rigging the network so that key programs were held in memory so that they would be deleted when the network was shut...

Tags: Bail, Administrator, Network, Sheriff, Prosecutor, Networking, Richard Koman

Blog posts 2008-07-23

What people hate most about health insurance

What people hate most about health insurancetry medicaid if you want a real headacheIf you think your paid insurance is bad, try living on SS or SSI, yet being expected to make co-pays on everything they can find to ding you on, it may sound like no big deal if...

Tags: Vertical industries, Benefits, HEALTHCARE, Insurance, health care, health insurance

Discussion threads 2008-07-23

Vantage Giga (zip)

Suites large to enterprise organizations. Vantage Giga is a monitoring and reporting software that provides interactive reporting interfaces into key functions of Internet and network usage within organizations. Vantage can import and translate different types of log files, providing powerful, yet easy to use, drilldown analysis capabilities with a comprehensive...

Tags: Analysis, Organization, WebSpy, Vantage Giga, Internet

Software downloads 2008-07-23

Is this the New Apple?

Is this the New Apple?The joys of the subsidyBring the cost of the iPhone down to $199 also brought with it the corporate overload from ATT that would be paying out the money to Apple.if the iPhone had only been available in ATT stores the problems would probably have been...

Tags: New Apple, Apple Inc., AT&T Corp., ATT, Apple iPhone

Discussion threads 2008-07-22

Is this the New Apple?

PowerPage podcaster Youngmoo Kim relays his experience with trying to get an iPhone 3G and on being an "IRU" Individual Responsible User. Apple just doesn't want me to have an iPhone 3G.  After a few half-hearted attempts bailing at the sight of long lines, I spent about two hours...

Tags: Apple iPhone, Apple Inc., IRU, 3G, Cellular Phones, Wireless, Consumer Electronics, Personal Technology, Jason D. O\'Grady

Blog posts 2008-07-22

VMWare looks ahead at Microsoft, year-end financials and morale

updated: VMWare, whose recent headlines have included an ousted CEO and a re-pricing of its employee stock options, reported second-quarter earnings of $92 million, or 23 cents per share, up from $52 million, or 16 cents per share, for the same quarter a year ago. Revenues were $456 million, an...

Tags: Revenue, VMware Inc., Microsoft Corp., Operational Accounting, Finance, Sam Diaz

Blog posts 2008-07-22

AT&T blunders on free Wi-Fi for iPhones

AT&T just can't commit. To free Wi-Fi for iPhone 3G customers, that is. The company seems to be having a blunder-fest with announcements that iPhone 3G customers can get free Wi-Fi at its nationwide AT&T WiFi HotSpots most notably in Starbucks stores. The carrier trumpets the free service...

Tags: Apple iPhone, Card, AT&T Corp., Starbucks Corp., Apple iPhone 3G, Wireless LANs, 3G, Wi-Fi, Wireless, Cellular Phones, Consumer Electronics, Personal Technology, Rik Fairlie

Blog posts 2008-07-21

Icahn says he can't

Add Carl Icahn to the list of parties trying to figure out what to do with Yahoo! who can't. If he had a solid idea of how to set Yahoo! apart from Google, in particular, or Facebook and MySpace, along the way, he would have been...

Tags: America Online Inc., Yahoo! Inc., Carl Icahn, Icahn, Corporate Governance, Channel Management, Search, Business Operations, Corporate Law, Marketing, Tom Steinert-Threlkeld

Blog posts 2008-07-21

'Rogue admin' thought he was protecting network and city

'Rogue admin' thought he was protecting network and citysome network admins are just crazyI had a temp job at a major firm once, back when Win98 was standard. I decided to change the wallpaper on my computer once, using an image that was located on a network share to which...

Tags: NETWORKING, administrator, network

Discussion threads 2008-07-20

TechRepublic Resource Guide- Archiving and Storing E-mail

This article grapples with one of the hottest business and technology issues facing companies today: What do you do with all your data? One thing is certain: We're all under pressure to keep more data for longer periods of time, with greater consequences surrounding its entire life cycle. At...

Tags: TechRepublic Inc., Archiving, E-mail Records Management, E-mail, Records Management, Online Communications

White papers 2008-07-18

OmniFleet Pro (exe)

OmniFleet Pro is an extensive, easy-to-use database system for tracking mixed-fleet maintenance. It provides separate sections for entering and maintaining equipment, employees, vendors, repairs, fuel, and preventive maintenance. An unlimited number of discrete PM schedules can be created by the user, making PM scheduling for different equipment types easy and...

Tags: Mark Geisinger, OmniFleet Pro, Taxes, Free Trade, Mice, Databases, Storage, Financial Planning, Finance, Hardware, Peripherals, Enterprise Software, Software, Data Management

Software downloads 2008-07-18

VMWare employees to receive new pricing on underwater stock options

The last thing any employee wants is stock options that are "under water." But that's exactly what some VMWare employees who were issued options after the August IPO are stuck with. After the IPO, VMWare's stock climbed and climbed - from $57.71 on its first day to about $125 in...

Tags: Stock Option, Employee, Stock, VMware Inc., Pricing Strategy, Investment, Finance, Sam Diaz

Blog posts 2008-07-17