employee relationship management

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Schroders Optimizes Employee Relationship Management Globally With Performance-Driven HR

Schroders wanted to leverage staff skills for business growth while incentivizing employee performance and loyalty in the competitive financial services sector through world-class, competitive remuneration packages and benefit from advanced HR technology to maximize value of human capital worldwide and align planning to global needs. The challenge was to increase...

Tags: Human Resources, Employee Relationship Management, Oracle Corp., Financial, Schroders, Human Resource Management (HRM), Financial Accounting, Finance

Case studies 2008-07-01

Linking Employee Relationship Management to Customer Relationship Management

While an organization can do many things to improve employee satisfaction, focusing on activities and processes that link employee effort to customer value will likely yield satisfaction for both customers and employees. Key employee activities that can provide a direct impact on customer satisfaction include planning, training, informing, collaborating, and...

Tags: Employee Relationship Management, Customer Satisfaction, Employee Satisfaction, CRM, Product Marketing, Marketing

White papers 2006-08-01

Additional Resources

To the Moon: The Integrators

The historic Apollo 11 mission in July of 1969 culminated in the first manned moon landing. While many of the proud Americans who were involved in that project are no longer with us 40 years later, the technologies they built still live on, will be further refined, and will return...

Tags: Spacecraft, NASA, Mission, Computer, IBM Corp., UNIVAC, Productivity, Mainframes, Servers, Hardware, Jason Perlow

Blog posts 2009-07-13

Time to Put A Stake in The Ground on Social CRM

The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...

Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-07-06

Yahoo's China "police informant" role sparked a $47.5 billion slide in market value

The anniversary of the Tiananmen Square protests recalls the courage of the Chinese people and the vicious response of the Chinese government. It also recalls the gutless behavior of Silicon Valley tech companies towards the Chinese government in pursuit of profits rather than morals. Many are guilty...

Tags: Yahoo! Inc., Shi, Government, Vertical Industries, Recruitment & Selection, Workforce Management, Payroll Solutions, Human Resources, Tom Foremski

Blog posts 2009-06-02

Financial Firm Improves Productivity by 20 Per Cent With Relationship Management Software

Privatinvest Bank is a banking subsidiary of Commerzbank, based in Austria. The company employs 50 people, providing financial and investment advice to its clients. Privatinvest Bank must keep customers of its private banking service updated on the value of their investments. In a rapidly changing market, financial advisers need fast...

Tags: Software, Financial, Microsoft Corp., Privatinvest Bank, Banking, Financial Services

Case studies 2009-05-01

Open APIs for secure social enterprise computing drive innovation

* Jennifer Leggio is at RSA Conference Guest editorial by Chet Kapoor and Michael Richardson As the "Chief Innovation Officer" now for most enterprises, the CIO needs a new portfolio of social computing capable methodologies to enable collaboration between empowered users inside and adjacent...

Tags: Innovation, Enterprise Computing, Collaboration, API, Social Computing, Chet, Social Networking, Leadership, Online Communications, Marketing, Advertising & Promotion, Management, Jennifer Leggio

Blog posts 2009-04-23

Consolidating Employee Access Event Data for Compliance, Fraud Prevention, Relationship Management & More

The presenter will share how he is utilizing OneSign to secures employee access to AZ's desktops, networks and applications and how OneSign's ability to consolidate real-time access events across multiple environments and systems has improved his ability to analyze and report data for stronger fraud prevention, better relationship management, and...

Tags: Microsoft Access, Compliance, Relationship Management, Imprivata

Webcasts 2009-04-02

Weasels in the Woodwork

Dennis Howlett makes some terrific points in comparing the new Jive Software 'Social Business Software' that refreshes the Clearspace 2.5 product line today with existing enterprise incumbents. Dennis and his cohorts in the enterprise irregulars have seen a few laps of the enterprise software game...

Tags: Sony Corp., Middle Management, Dennis Howlett, Collaboration, Groupware, Enterprise Software, Software, Oliver Marks

Blog posts 2009-03-10

Emaar Misr Increases Business and Employee Efficiency by 60%

Emaar Misr wanted to consolidate legacy systems for a single view of customer data and accelerate query management to improve customer satisfaction and reduce customer service costs. The challenge was to eliminate errors arising from manual re-entry and manipulating customer data in spreadsheets and eliminate inefficient manual data sharing processes....

Tags: Oracle Corp., Customer Data, Hardware Upgrade, Customer Relationship Management (CRM), Product Marketing, Enterprise Software, Hardware, Software, Marketing

Case studies 2009-03-01

University of New Orleans Enhances Recruiting to Rebuild the Student Population After Hurricane Katrina

The University of New Orleans wanted to increase enrollment after a severe drop following Hurricane Katrina while also dealing with employee shortages and recruit and retain students in a highly competitive market. The challenge was to make it easier for students to evaluate the university and apply and track the...

Tags: Marketing, Oracle Corp., Recruiting, Hurricane Katrina, Recruitment & Selection, Human Resources, Workforce Management

Case studies 2009-02-01

IBM job cuts underway

IBM job cuts underwayOne week for every one week?I have to ask, "one week's pay for every one week's service"????I have 25 years with IBM, this nets out to something north of $2M. Where do I sign up for this?? :-)IBM Damage ControlI think that IBM not posting...

Tags: Business ethics, Workforce management, Recruitment & Selection, IBM Corp., IBM job cuts underway, IBM Job Cuts, IBM job, underway

Discussion threads 2009-01-21

Trust: the Satyam Partnering Disaster

The images above, taken from Satyam's website, are now worthy of the fail blog. The shock waves rippling through the markets following Satyam's chairman and co-founder Ramalinga Raju's admissions of accounting fraud are world news, being dubbed 'India's Enron'. You...

Tags: Satyam, HCL, Operational Accounting, Financial Services, Financial Accounting, Finance, Oliver Marks

Blog posts 2009-01-09

The Law & HRM: An Ounce of Prevention Is Worth a Pound of Cure

The nature of Human Resources Management ("HRM") has become more challenging because of today's complex legal environment. Increasingly, HR professionals have had to assume more front line responsibility for many legal compliance issues. As a result, the role of HRM is held to a higher standard, and a "Knowledge base"...

Tags: HR Professional, HRM, MMC Technology, Human Resource Management (HRM), Organizational Structure, Human Resources

White papers 2009-01-08

Empowerment as a Growth Strategy

There is a strong technology element to employee empowerment. All levels of management and customer-facing employees need to be empowered to serve the company on one hand, and the customer on the other. Databases and customer relationship management solutions must enable these types of "ad hoc," collaborative interactions to...

Tags: Strategy, Oracle Corp., Empowerment, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

White papers 2009-01-01

Entellium executives arrested by FBI for making up revenue figures

Software as a service company Entellium's future is uncertain after its CEO and CFO were arrested by the FBI for inflating sales to land venture capital. The U.S. Department of Justice said in a press release that CEO Paul Thomas Johnson, 40, and Parrish Jones, 39, were...

Tags: Revenue, Entellium, FBI, Revenue Figure, Federal Government, Operational Accounting, Corporate Governance, Government, Finance, Business Operations, Corporate Law, Larry Dignan

Blog posts 2008-10-09

Easy-to-Use CRM System Spurs Employee Data Tracking, Improves Information Accuracy

New Jersey - based Data Reduction Systems provides data storage archival and retrieval solutions to businesses, including support for server-based business operations such as accounting and solutions specifically for pharmaceutical companies. The company's existing Customer Relationship Management CRM solution had not gained traction among employees. The system was difficult to...

Tags: Data Reduction Systems Corp., Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies 2008-08-01

Leading Auto Repair Services Provider Boosts Efficiency With Easy-to-Use CRM Solution

Service Repair Solutions provides technology solutions that help automotive technicians increase the efficiency and accuracy of their work. Based in Las Vegas, Nevada, the company maintains a customer support call center in Roseville, Minnesota. For two years, Service Repair Solutions used NetSuite CRM, an Oracle-based solution, for its customer relationship...

Tags: NetSuite Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Case studies 2008-07-01

There's data and then there's asking for trouble

There's data and then there's asking for troubleRE: There's data and then there's asking for troubleoff campus activities are private matters and should be held private, even of local staff insolong as students have not disclosed them. It should be the students call to disclose or not these information, and...

Tags: Down-under, RTI

Discussion threads 2008-06-17

Wall Street: Too much sway over the tech sector?

Wall Street: Too much sway over the tech sector?Yes butThis is a constant refrain. The short termism we see dominates the way tech companies behave.. It's dark side is what happens when companies get over awed eg i2. I'm glad so many of the newbies are not looking for exits...

Tags: Investment, Financial accounting, sway, technology sector, shareholder, stock

Discussion threads 2008-05-09