<![CDATA[egain communications corp. Resources | ZDNet]]> en-us <![CDATA[6 Uncommon Ways to Create Breakthrough Value With Email Management Within and Beyond the Contact Center]]> Fri, 26 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[7 Habits of Highly Effective Contact Centers]]> Wed, 10 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[Customer Centered Service: What It Is and How to Implement]]> Wed, 10 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[Chat and Cobrowse Customer Service That Pays Off: 8 Foolproof Steps to Success]]> Wed, 10 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[Citizen Service - Customer Service Success Stories From the Government Sector]]> Wed, 10 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[Outsourced Service Providers: 5 Ways to Differentiate Your Service Offering]]> Wed, 10 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[eGain Solutions for Citizen Service: Success Stories From the Public Sector]]> Wed, 10 May 2006 00:00:00 -0700 EGAN EGAN <![CDATA[5 Contact Center Megatrends and How to Ride Them: The Contact Center Executive's Guide to Career Success in Turbulent Times]]> Wed, 14 Dec 2005 00:00:00 -0800 EGAN EGAN <![CDATA[5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know]]> Tue, 02 Aug 2005 00:00:00 -0700 EGAN EGAN <![CDATA[Best Practices: 7 Habits of Highly Effective Contact Centers]]> Fri, 29 Apr 2005 00:00:00 -0700 EGAN EGAN <![CDATA[Mission-Critical Email Customer Service: 10 Best Practices for Success]]> Sun, 01 Aug 2004 00:00:00 -0700 EGAN EGAN <![CDATA[Knowledge Management for Customer Service: Critical Ingredients for Success]]> EGAN EGAN <![CDATA[5 Web Self-Service Pitfalls: What every Contact Center Manager Must Know]]> EGAN EGAN <![CDATA[Combining Service Excellence with Profitability: The New Contact Center Best Practice]]> EGAN EGAN <![CDATA[Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service]]> EGAN EGAN <![CDATA[Case Study: ABN AMRO and eGain]]> EGAN EGAN <![CDATA[Barclays PLC Trusts eGain]]> BCS EGAN BCS,EGAN