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	<title><![CDATA[eds australia Resources | ZDNet]]></title>
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		<title><![CDATA[EDS Australia Creates 'World Class' Multichannel Contact Centre Achieving ROI Within 13 Months]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=358615]]></link>
		<description><![CDATA[With the evolution of call centres to contact centres and new service level requirements to support multimedia contacts - phone, fax, email etc - along with multiple customers introducing different service levels associated with each media contact, EDS ANZ Australia and New Zealand knew it needed to upgrade its system...]]></description>
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		<pubDate>Tue, 01 May 2007 00:00:00 -0700</pubDate>
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		<category domain="http://updates.zdnet.com/tags/electronic+data+systems+corp..html"><![CDATA[Electronic Data Systems Corp.]]></category>
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