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EDS Australia Creates 'World Class' Multichannel Contact Centre Achieving ROI Within 13 Months

With the evolution of call centres to contact centres and new service level requirements to support multimedia contacts - phone, fax, email etc - along with multiple customers introducing different service levels associated with each media contact, EDS ANZ Australia and New Zealand knew it needed to upgrade its system...

Tags: ROI, Electronic Data Systems Corp., Avaya Inc., EDS Australia, Roi/Tco, Service Level Management, Fax, Finance, Managerial Accounting, It Operations, It service Management

Case studies 2007-05-01

Additional Resources

News to know: IDF; Skype; New neutrality; HP; Palm; Madoff

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. John Morris: Intel: 32nm is just the beginning Sam Diaz: Intel on laptop chips: Speed kills Mary Jo...

Tags: Larry Dignan, Richard Koman, Hewlett-Packard Co., Twitter Inc., Palm Inc., Andrew Nusca, Skype Technologies S.A., Laptop Computer, Intel Corp., Netbooks, Nettops & MIDs, Microsoft Windows, Notebooks, Hardware, Operating Systems, Software, Notebooks & Tablets, Sam Diaz

Blog posts 2009-09-24

Verizon Conferencing Helps EDS Achieve Carbon Reduction Targets

EDS, an HP company, is a major player in the information technology services market, having founded the Information Technology IT outsourcing industry more than 45 years ago. EDS recognised that it would need to influence employee behavioural considerations with regards to travel if it was to advance its carbon-saving targets....

Tags: Network, Verizon Communications Inc., Electronic Data Systems Corp., Networking, Strategy, Management

Case studies 2008-10-01

Commonwealth Bank CIO: Michael Harte - Transcript

ZDNet Australia: Welcome to the CIO Vision Series, where we have with us as our guest Michael Harte of Commonwealth Bank. Thank you Michael, for joining us today. What technologies are you particularly excited about? Harte: We’re a very diversified financial services group, and we cover...

Tags: Software, Bank, Financial, Information Technology, Banking, Customer, Business, Outsourcing, Technology, Tool, Productivity, Storage, Strategy, Hardware, Management, Andrew Mager

Blog posts 2007-10-30

An ecommerce parable

An ecommerce parableEver try the EDS website?I have not come across another website that has a more consistent slower response. You would think that a COMPUTER COMPANY would have a decent website . . .Early in the gameUnderstanding of customer response on the web is best shown by all the...

Tags: Web site development, Web technology, PRODUCTIVITY, Channel management, marketing, Sun Microsystems Inc., Hewlett-Packard Co., Internet, e-business

Discussion threads 2007-03-27

Linux contradictions between Google and EDS

Linux contradictions between Google and EDSSun is such a hypocriteScott McNealy use to love to say that Linux was like a cousin to Solaris and is in it together to fight the "evil" Microsoft. Back in those days (2-3 years ago), I said McNealy committing scorched earth tactics...

Tags: UNIX, Operating systems, OPEN SOURCE, Cisco Systems Inc., Sun Microsystems Inc., Google Inc., Linux, Electronic Data Systems Corp.

Discussion threads 2005-03-17