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EDS Australia Creates 'World Class' Multichannel Contact Centre Achieving ROI Within 13 Months

With the evolution of call centres to contact centres and new service level requirements to support multimedia contacts - phone, fax, email etc - along with multiple customers introducing different service levels associated with each media contact, EDS ANZ Australia and New Zealand knew it needed to upgrade its system...

Tags: ROI, Electronic Data Systems Corp., Avaya Inc., EDS Australia, Roi/Tco, Service Level Management, Fax, Finance, Managerial Accounting, It Operations, It service Management

Case studies 2007-05-01

Additional Resources

Forrester: Credit crunch may freeze tech services projects

Forrester Research in a report is confirming that the credit crunch is beginning to hit technology services firms. The extent of the damage is unclear, but IBM's lower-than-expected third quarter revenue its earnings are stronger than expected may indicate something worse is afoot. Forrester's...

Tags: Service Provider, IBM Corp., Forrester Research Inc., Business Services, Financial Accounting, Finance, Larry Dignan

Blog posts 2008-10-10

The IT role in the mortgage meltdown

The IT role in the mortgage meltdownNobody likes a WhisleblowerYou got blacklisted for publicly Whistle-blowing at a company meeting. For your trouble you lost a job, faced economic hardship, and had to explain at interviews why this employer would not give you a reference. You did not follow...

Tags: Leadership, information technology, mortgage meltdown, IT role, U.S. Congress

Discussion threads 2008-10-08

Scammers introduce ATM skimmers with built-in SMS notification

The bust of the notorious ATM scammer going under the handle of Cha0 in early September, once again puts ATM skimming in the spotlight. Among the main insecurities scammers face while embedding an ATM skimmer, is the retrieval process of the device that is now containing the credit card details...

Tags: Device, Credit Card, built-In, SMS, Scammer, ATM, Network Technology, Text Messaging/SMS/MMS, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Dancho Danchev

Blog posts 2008-10-07

Can two AMDs be better than one?

Can two AMDs be better than one?They should never have bought ATIATI was content with competing with NVIDIA, and if market conditions had let them fail at it, so be it. What we're seeing now is the failure of 2 companies, not just one.ExpensiveThe cash infusion may have been...

Tags: Research & Development, Advanced Micro Devices Inc.

Discussion threads 2008-10-07

eBay doubles down on payments as it buys Bill Me Later; Lays off 1,000

eBay doubles down on payments as it buys Bill Me Later; Lays off 1,000Is it a hard time now?Of course not,i am always in confident of e-commercial,which leading our life style,I really appreciate ebay's courage in making the changes at the dark before the dawn.RE: eBay doubles down on payments...

Tags: payment, eBay Inc.

Discussion threads 2008-10-06

HP to jump into smartphones. Why?

Hewlett Packard is jumping deeper into the crowded smartphone market, announcing plans for an iPaq smartphone that will be marketed toward consumers to be released first in Europe before the end of the year and later worldwide, according to a report in the Wall Street Journal. In...

Tags: Hewlett-Packard Co., Smart Phone, Smart Phones, Cellular Phones, Handhelds, Consumer Electronics, Personal Technology, Hardware, Sam Diaz

Blog posts 2008-10-03

Aussie Airports (zip)

Aussie Airports contains information on over 250 airports around Australia. Information includes 11 common frequencies needed when approaching, landing, and taxiing around an airport. Navigation frequencies included are VOR, DME, and NDB frequencies. This version is the first release on CNET Download.com.

Tags: Frequency, Airport, AvForce Software, Aussie Airports

Software downloads 2008-10-03

Pirates plunder Adobe Creative Suite 4

Adobe's Creative Suite 4 has shown up on popular BitTorrent tracking sites in large numbers, little more than a week after its global launch Little more than a week after its global launch, Adobe's Creative Suite 4 has shown up on popular BitTorrent tracking sites in large numbers. ...

Tags: Adobe Systems Inc., Adobe PhotoShop, BitTorrent, Adobe Creative Suite, Piracy, Adobe Creative Suite 4, Lynda, Workforce Management, Tools & Techniques, Training And Certification, Human Resources, Management, Adobe, Creative Suite 4, pirate, P2P, Renai LeMay, ZDNet Australia

News items 2008-10-02

CA Dems: Scrutiny of Yahoo-Google deal threatens competition

Seeing as how Google and Yahoo are both California companies, California House members have taken it upon themselves to tell the Dept. of Justice to butt out of the advertising swap between the two Internet honchos. In a letter of Attorney General Michael Mukasey, the Democratic reps said: ...

Tags: Google Inc., Yahoo! Inc., Agreement, Computer Associates International Inc., D, Richard Koman

Blog posts 2008-09-30

Dell: Netbooks won't change shape of PC market

Company founder Michael Dell expresses doubts about the netbook form factor and discusses the company's push into services, as well as growing customer interest in green IT. Netbooks are unlikely to change the shape of the PC market, according to Michael Dell. A number of hardware...

Tags: Dell Computer Corp., PC, Netbooks, Desktops, Productivity, Hardware, Steve Ranger silicon.com, Dell, Michael Dell, netbook, PCs

News items 2008-09-25

Asian search market by country in July 2008

Country Audience, 000 Searches, mln. Searches per user Total Internet 335,124 27,059 80.7 China 143,502 10,994 76.6 Japan 61,117 6,162 100.8 India 23,397 1,192 51.0 Korea 20,429 2,101 102.8 Taiwan 10,002 748 74.8 Australia 8,380 855...

Tags: ComScore Networks Inc., NB

Blog posts 2008-09-24

Why IT mergers fail

Why IT mergers faileds hp lay offsTry employing writers that can count.24600 lay offs 50% will be in the USA so 12300 out 47,000 is ~25%.SidetrackThe gain from a Hurd/Fiorina style merger is easy to comprehend, Murph. Combine two companies and lay off a slew of people. All...

Tags: Mergers & Acquisitions, Strategy, information technology, Hewlett-Packard Co., merger, Electronic Data Systems Corp.

Discussion threads 2008-09-24

News to know: Google and T-Mobile on G1; OpenWorld; SOA; Apple

Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Andrew Nusca: T-Mobile G1: Specs, pricing breakdown UPDATED: T-Mobile, Google, HTC unveil G1 (with hands-on pics) Ed Burnette: Google releases Android 1.0 SDK Hands-On with...

Tags: Google Inc., T-Mobile, Apple Inc., SOA, Service-Oriented Architecture (SOA), Semantic Web, Web Services, Research & Development, Middleware, Enterprise Software, Software, Internet, Business Operations, Larry Dignan

Blog posts 2008-09-24

Amid financial sector turmoil, combined HP-EDS solutions uniquely span public-private divide

The timing of Wall Street facing some of its darker days comes as HP and the newly acquired EDS unit are combining forces in unique ways. Between them, EDS and HP have been servicing the financial and government sectors for decades. Combined, HP and EDS are uniquely positioned to assist...

Tags: Hewlett-Packard Co., Financial, Electronic Data Systems Corp., Podcasts, Financial Accounting, Internet, Finance, Dana Gardner

Blog posts 2008-09-23

VMware vs Microsoft: Place your bets

At this year's VMworld conference, the talk was all about the free release of Microsoft's hypervisor product, and how much of a threat the software giant may pose to virtualization leader VMware The talk of this year's VMworld conference in Las Vegas was how much of a competitive threat...

Tags: VMware Inc., Microsoft Corp., Hyper-V, Data Centers, Cloud Computing, Utility Computing, Storage Management, Hardware, Storage, Data Management, Brett Winterford ZDNet Australia, VMware, Microsoft, virtualization, hypervisor

News items 2008-09-22

The services game: Will you trust a tech company to solve your business problems?

In the newly launched battle between HP and IBM for your services business--and all the consultants and profit margins that go with it--Big Blue is trying to position itself on higher ground. IBM's argument is that it can solve business problems and transform your company. As for HP, IBM wants...

Tags: Game, Business Process, Hewlett-Packard Co., IBM Corp., Operational Planning, Strategy, Business Operations, Management, Larry Dignan

Blog posts 2008-09-22

Ax Falling At EDS - HP

24,600 Folks to Get Their Papers When HP acquired EDS, you had to wonder whether they did it for the talented employees, the EDS data centers, the customer base or the outsourcing contracts. Mark Hurd's move this week pretty much says it wasn't for the...

Tags: Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Professional Development, Data Centers, Career, Storage, Hardware, Data Management, Brian Sommer

Blog posts 2008-09-21

Bring on the fake John Hodgman!

Bring on the fake John Hodgman!New innovative Windows Mobile 7 is requiredHello Mary Jo,I think that the only way for Microsoft to return that gain momentum for winning new users for Windows 7 is one-up Apple's working together with Google iPhone platform by developing a *new* innovative Windows Mobile 7...

Tags: Microsoft Windows, Operating systems, Windows Mobile 7, John Hodgman, fake John Hodgman, Microsoft Corp., advertisement

Discussion threads 2008-09-18

SeasonCalendar (zip)

SeasonCalendar has an interface that allows you to choose these functions to view present Australia Season, in Khmer or Khmer/English. You can also choose refresh after you modified the date on your personal computer. You can leave SeasonCalendar on your System tray by clicking on the window cross button. This...

Tags: Function, OneWordinKhmer, SeasonCalendar, Construction, Productivity

Software downloads 2008-09-18