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- eBucks Brings Contact Center In-House and Dramatically Improves Customer Service
- Set up by FirstRand Bank Limited, eBucks is the country's leading multi-partner rewards program. eBucks wanted to build in-house contact center to provide the flexibility and responsiveness that was lacking from the existing contact center, which was outsourced to the banking environment and enable changes to contact center processes to...
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Major League Baseball pitches new app to iPhone users
At Apple's Worldwide Developers Conference in San Francisco, Jeremy Schoenherr of MLB.com demos At-Bat, a new iPhone app from Major League Baseball.
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The SF Giants' new hi-tech ballpark
SF Giants CIO Bill Schlough discusses new technology upgrades at AT&T Park and outlines his dual role- managing technology operations at the backend while using hi-tech to improve player performance on the field.
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3 Great Ways To Play Fantasy Football
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