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	<title><![CDATA[e-tail Resources | ZDNet]]></title>
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	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to e-tail]]></description>
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		<title><![CDATA[Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time low]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=60916&messageID=1121431&start=0]]></link>
		<description><![CDATA[Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time lowUsually when someone gives me a spreadsheet like thisI'll tell them to hide columns E-J since all they do is take up space.Good maybe ebay is getting the message.  They have issues.The system is getting so complicated it harder...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 17 Feb 2009 07:47:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/sales+channel.html"><![CDATA[Sales channel]]></category>
		<category domain="http://updates.zdnet.com/tags/retail.html"><![CDATA[Retail]]></category>
		<category domain="http://updates.zdnet.com/tags/ebay+inc..html"><![CDATA[eBay Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/credit+card.html"><![CDATA[credit card]]></category>
		<category domain="http://updates.zdnet.com/tags/e-tail.html"><![CDATA[e-tail]]></category>
		<category domain="http://updates.zdnet.com/tags/newegg.com.html"><![CDATA[Newegg.com]]></category>
		<category domain="http://updates.zdnet.com/tags/netflix+inc..html"><![CDATA[NetFlix Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/amazon.com+inc..html"><![CDATA[Amazon.com Inc.]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AMZN</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EBAY</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NFLX</category>
		<category domain="tickers">AMZN,EBAY,NFLX</category>
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		<title><![CDATA[Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time low]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=12974]]></link>
		<description><![CDATA[Consumers report more customer satisfaction with goods and services, but e-commerce results were mixed as e-tailers like Amazon and Newegg remained strong but online broker scores dropped.Â     The American Customer Satisfaction Index ACSI ticked up to 75.7 in the fourth quarter, up 0.9 percent from a year...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 17 Feb 2009 06:54:40 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/netflix+inc..html"><![CDATA[NetFlix Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/newegg.com.html"><![CDATA[Newegg.com]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+satisfaction.html"><![CDATA[Customer Satisfaction]]></category>
		<category domain="http://updates.zdnet.com/tags/amazon.com+inc..html"><![CDATA[Amazon.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/ebay+inc..html"><![CDATA[eBay Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/american+customer+satisfaction+index.html"><![CDATA[American Customer Satisfaction Index]]></category>
		<category domain="http://updates.zdnet.com/tags/e-tail.html"><![CDATA[E-tail]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AMZN</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EBAY</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">NFLX</category>
		<category domain="tickers">AMZN,EBAY,NFLX</category>
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		<title><![CDATA[Office Depot CIO: Tim Toews]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334911.html]]></link>
		<description><![CDATA[Tim Toews, CIO of Office Depot talks to ZDNet editor-in-chief, Dan Farber about selling office supplies across its retail and e-tail network. He also discusses new technologies the company is deploying to edge out the competition such as virtualization, wireless and new search services. by Administrator]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 13 Nov 2007 16:44:33 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cio.html"><![CDATA[CIO]]></category>
		<category domain="http://updates.zdnet.com/tags/office+depot+inc..html"><![CDATA[Office Depot Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/e-tail.html"><![CDATA[E-tail]]></category>
		<category domain="http://updates.zdnet.com/tags/administrator.html"><![CDATA[Administrator]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ODP</category>
		<category domain="tickers">ODP</category>
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		<title><![CDATA[Office Depot CIO: Tim Toews]]></title>
		<link><![CDATA[http://news.zdnet.com/2422-12794_22-334911.html]]></link>
		<description><![CDATA[Tim Toews, CIO of Office Depot talks to ZDNet editor-in-chief, Dan Farber about selling office supplies across its retail and e-tail network. He also discusses new technologies the company is deploying to edge out the competition such as virtualization, wireless and new search services.]]></description>
		<s:doctype><![CDATA[Videos]]></s:doctype>
		<pubDate>Tue, 13 Nov 2007 16:44:33 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cio.html"><![CDATA[CIO]]></category>
		<category domain="http://updates.zdnet.com/tags/office+depot+inc..html"><![CDATA[Office Depot Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/e-tail.html"><![CDATA[E-tail]]></category>
		<category domain="http://updates.zdnet.com/tags/tim+toews.html"><![CDATA[Tim Toews]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ODP</category>
		<category domain="tickers">ODP</category>
	</item>
	<item>
		<title><![CDATA[Abandoned shopping carts an e-tail challenge]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-3513-0.html?forumID=1&threadID=3589&messageID=73795&start=0]]></link>
		<description><![CDATA[Abandoned shopping carts an e-tail challengeThe results may not be reliable ...Because a lot of 'etailers' are forcing you to add something to your cart before they will actually display the price. So, of course you're going to abandon it if they only reason you're doing it is to see...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 02 Jun 2004 10:40:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cart.html"><![CDATA[cart]]></category>
		<category domain="http://updates.zdnet.com/tags/shopping+cart.html"><![CDATA[shopping cart]]></category>
		<category domain="http://updates.zdnet.com/tags/e-tail.html"><![CDATA[e-tail]]></category>
		<category domain="http://updates.zdnet.com/tags/web+browser.html"><![CDATA[Web browser]]></category>
	</item>
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		<title><![CDATA[Standards urged for e-tail commissions]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-1106-0.html?forumID=1&threadID=1538&messageID=30963&start=0]]></link>
		<description><![CDATA[Standards urged for e-tail commissionsParasitewareThis is an old story about parasites.  The statement about merchants wanting a better solution is just not true.  I have recently contacted 1300 of the best merchants and they definitely are not interested in anything other than the affiliates that are making them...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Mon, 02 Feb 2004 17:39:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/e-tail+commission.html"><![CDATA[e-tail commission]]></category>
		<category domain="http://updates.zdnet.com/tags/e-tail.html"><![CDATA[e-tail]]></category>
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