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	<title><![CDATA[e-service Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/e-service.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to e-service]]></description>
	<s:counts start="0" returned="6" found="6" />
	<language>en-us</language>
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		<title><![CDATA[E-Service Vehicle Registration Certificate Process Cut From 15 Days to Three Days]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=389589]]></link>
		<description><![CDATA[The Dutch government's Department of Road Transport RDW aims to bring seamless, electronic services to citizens and businesses, and in 2007 won Computable Magazine's Innovation Award. With the help of Microsoft Services, the RDW built an electronic services framework using Microsoft Commerce Server 2007. Using this, it developed e-services, which...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Sun, 01 Jun 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/online+application.html"><![CDATA[Online Application]]></category>
		<category domain="http://updates.zdnet.com/tags/e-service.html"><![CDATA[e-Service]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/application+service+providers+%2528asps%2529.html"><![CDATA[Application Service Providers (ASPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Solution Helps Government Departments Launch E-Services in Minimal Time]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=352523]]></link>
		<description><![CDATA[A government organization in the Middle East needed to deploy e-services and had a contract with a vendor to do so. However, because of a long project timeline, many departments decided to instead use a solution from Avansys Infotech. Avansys helped 22 departments implement e-services approximately 75 percent more quickly...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 08 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/e-service.html"><![CDATA[e-Service]]></category>
		<category domain="http://updates.zdnet.com/tags/application+service+providers+%2528asps%2529.html"><![CDATA[Application Service Providers (ASPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Government Interoperability: Enabling the Delivery of E-Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=146864]]></link>
		<description><![CDATA[This paper illustrates the value of interoperability in the delivery of Government e-services: Government-to-Government, business-to-Government and citizen-to-Government. It describes the many issues involved in achieving successful interoperability programs - together with the tools, technologies and standards that help make this possible. Government systems are generally purchased on a solution-by-solution basis,...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Fri, 01 Apr 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/interoperability.html"><![CDATA[Interoperability]]></category>
		<category domain="http://updates.zdnet.com/tags/e-service.html"><![CDATA[e-Service]]></category>
		<category domain="http://updates.zdnet.com/tags/government+system.html"><![CDATA[Government System]]></category>
		<category domain="http://updates.zdnet.com/tags/application+service+providers+%2528asps%2529.html"><![CDATA[Application Service Providers (ASPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Designing a Better Web Portal for Digital Government: A Web-Mining Based Approach]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=144375]]></link>
		<description><![CDATA[This paper addresses an important research area in digital government development: intelligent design of digital government Web portals, a primary means of realizing the core function of digital government - online government service delivery. In particular, the paper proposes and studies the eservice selection problem and introduce a web-mining based...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Tue, 22 Mar 2005 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/e-service.html"><![CDATA[e-Service]]></category>
		<category domain="http://updates.zdnet.com/tags/web+portal.html"><![CDATA[Web Portal]]></category>
		<category domain="http://updates.zdnet.com/tags/university+of+utah.html"><![CDATA[University Of Utah]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/application+service+providers+%2528asps%2529.html"><![CDATA[Application Service Providers (ASPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/portals.html"><![CDATA[Portals]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/web+technology.html"><![CDATA[Web Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
	</item>
	<item>
		<title><![CDATA[Top of the Web: User Satisfaction and Usage Survey of eGovernment Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=135207]]></link>
		<description><![CDATA[E-government and public e-services have been on the international agenda for several years now, but how far has Europe progressed when it comes to the usage of public e-services? E-services have been implemented or launched by all EU countries, and the range of initiatives is continually developing. But there are...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Wed, 01 Dec 2004 00:00:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/e-service.html"><![CDATA[e-Service]]></category>
		<category domain="http://updates.zdnet.com/tags/survey.html"><![CDATA[Survey]]></category>
		<category domain="http://updates.zdnet.com/tags/european+union.html"><![CDATA[European Union]]></category>
		<category domain="http://updates.zdnet.com/tags/application+service+providers+%2528asps%2529.html"><![CDATA[Application Service Providers (ASPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/e-government.html"><![CDATA[E-government]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
	</item>
	<item>
		<title><![CDATA[Banking Success Story: Translating E-service Strategy into Superior Business Value]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=284522]]></link>
		<description><![CDATA[Find out how one of the largest financial services companies in the U.S. solved problems related to its manual and error-prone processes for approval, routing, and tracking of Commercial Card statements. This case study describes the delays and inefficiencies that were costing the company money and explains how a Web-based...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/e-service.html"><![CDATA[e-Service]]></category>
		<category domain="http://updates.zdnet.com/tags/caritor+inc..html"><![CDATA[Caritor Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/application+service+providers+%2528asps%2529.html"><![CDATA[Application Service Providers (ASPs)]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/banking.html"><![CDATA[Banking]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial Services]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
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