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Forrester CRM analyst discusses IT failure [podcast]: Forrester CRM analyst discusses IT failure [podcast]The "people part" is hardI just listened to your podcast with Dr. Petouhoff of Forrester. Let me start by saying I fundamentally agree with every point made in the podcast. Though I agree, I think the characterization of the "people part" is oversimplifying the...; Tags: Podcasts, Enterprise software, information technology, CRM, organizational change, organizational change management, Good Governance, podcast, Process Management, Dr Petouhoff, Forrester Research Inc.; Discussion threads 2009-02-24

Forrester CRM analyst discusses IT failure [podcast]: Strong executive leadership and organizational transformation are essential determinants of successful IT projects. Any IT initiative that does not properly address these strategic points is doomed to fail. I spoke with Forrester CRM, customer experience, and call center analyst, Dr. Natalie Petouhoff, to explore these issues. Click...; Tags: Information Technology, CRM, Forrester Research Inc., Natalie, System Integrator, Podcasts, Internet, Michael Krigsman; Blog posts 2009-02-23

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