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- Friends Cove Mutual Insurance Company: Revolutionizing Services Across Pennsylvania Through Effective Automation
- Friends Cove Mutual Insurance Company, located in the historic town of Bedford, Pennsylvania, has served Pennsylvanians for more than 130 years. Friends Cove grew steadily for decades. As the company expanded across the state, staff had to collect and distribute considerable paperwork to geographically dispersed agents and clients. This made...
- Tags: Pennsylvania, Automation, Optical Image Technology, Document Management, Managerial Accounting, Real Estate, Groupware, Enterprise Software, Software, Finance, Business Operations
- Case studies 2009-05-23
- DocFinity + Datacap = Smart Document Processing for Large Midwestern State University
- A Midwestern university with a growing enrollment exceeding 50,000 annually faced increasing challenges managing multiple accounts payable offices across its main and branch campuses. With a rapidly growing number of invoices to support the institution's campus and community-based programs, A/P processing had become very complicated. Too much time was being...
- Tags: Accounts Payable, University, Optical Image Technology, Datacap, Operational Accounting, Finance
- Case studies 2009-01-20
- Underwriting Just Got Easier: Technology Integration at Unitrin Direct Enhances Customer Service
- Unitrin Direct, an insurer that sells direct-to-consumer automobile and homeowners insurance in 25 states, is a rapidly expanding company that conducts its business over the Web, by telephone and by using tools such as strategic partner sites to gain new business. Unitrin Direct wanted to find a way to horizontally...
- Tags: Customer Service, Integration, Optical Image Technology, Insurance, Product Marketing, Financial Planning, Productivity, Customer Relationship Management (CRM), Business Operations, Corporate Insurance, Marketing, Finance, Enterprise Software, Software
- Case studies 2008-09-10
- Palm Beach Community College Optimizes Student Services and Disaster Recovery Measures With Electronic Document Management
- Palm Beach Community College PBCC serves approximately 47,000 students in one of the largest counties in Florida. PBCC wanted to improve student services and disaster recovery measures by transitioning from paper processes to electronic. PBCC implemented Optical Image Technology, Inc., and its DocFinity suite: Enterprise Core, QuickScan, COLD-ERM Enterprise, Workflow,...
- Tags: Palm Inc., Optical Image Technology, Palm Beach Community College, Disaster Recovery, Document Management, Data Management, Enterprise Software, Software, Finance, Managerial Accounting
- Case studies 2008-02-11
- Customer Service Standards Redefined: Professional Services and Insurers Combine Expertise to Raise the Bar
- In the east coast insurance office, customer service is taken very seriously. In an industry that is very competitive, efficiency is vital to providing service that gives companies a competitive edge. According to the vice president of claims, the goal of the project was to integrate the two operations and...
- Tags: Customer Service, Professional Services, Efficiency, Standards, Optical Image Technology, OIT, Insurance, Team Management, Product Marketing, Financial Planning, Customer Relationship Management (CRM), Business Operations, Corporate Insurance, Management, Marketing, Finance, Enterprise Software, Software
- Case studies 2007-11-06
- State of Delaware's Department of Natural Resources and Environmental Control Makes Public Access to Millions of Documents Easy With Workflow and EDM
- In 1996, the Department of Natural Resources and Environmental Control DNREC for the State of Delaware's Site Remediation Program had an overriding motivation to transition away from paper: they were overrun with files. The company wanted to increase storage space while at the same time improving access and efficiency by...
- Tags: Microsoft Access, Workflow, Optical Image Technology, DNREC, Document Management, Managerial Accounting, Process Improvement, Groupware, Enterprise Software, Software, Finance, Quality, Business Operations
- Case studies 2007-10-09
- Today's Western & Southern Financial Group Works at Internet Speeds
- On the technology side, document and content management - including workflow and business-process improvement - play a major role in the rising efficiencies and operational profits at the Western & Southern Financial Group. The Financial Group wanted to eliminate the reliance on the paper-based system to track customer information by...
- Tags: Financial, Optical Image Technology, Internet, Web Technology, Process Improvement, Content Management, Quality, Business Operations, Enterprise Software, Software
- Case studies 2007-09-18
- Workflow & Innovation: Michigan Millers Realizes ROI While Going Green With Enterprise Approach to Document Management
- Like many insurance providers for small and midsized businesses, Michigan Millers Mutual Insurance Company was besieged with paper. Few years ago, the company stored its information in approximately 75 four-drawer filing cabinets, each filled to capacity. Inefficient access to information took its toll: active policy and claims files were lost,...
- Tags: Innovation, ROI, Workflow, Optical Image Technology, Process Improvement, Document Management, Managerial Accounting, Groupware, Quality, Business Operations, Enterprise Software, Software, Finance
- Case studies 2007-07-27
- Solving Crimes and Saving Lives With Paperless Police Investigations
- The Communications Unit of the police department handles in excess of 50,000 applications for communications data per year, which are created by fraud squads, constables, kidnapping units, murder units, and others. The Unit wanted to improve accuracy and efficiency within a large metropolitan police department. The Unit Integrated Optical Image...
- Tags: Department, Optical Image Technology, Unit Integrated Optical Image Technology, DocFinity, Document Management, Managerial Accounting, Groupware, Enterprise Software, Software, Finance
- Case studies 2007-03-29
- Go With the Flow: Using Workflow for a Paperless Admissions Office
- The challenge faced by Admissions was to increase its processing speed. In the grand scheme, a speed increase translates into increased enrollment; Admissions discovered a correlation between their ability to be the first school to return offers to prospective applicants and their success in recruiting students to enroll at their...
- Tags: Microsoft Office, Imaging, Recruiting, Workflow, Optical Image Technology, Document Management, Recruitment & Selection, Enterprise Software, Software, Finance, Managerial Accounting, Human Resources, Workforce Management
- Case studies 2007-03-28
- Bayou Pathology Increases Efficiency, Productivity, and Accuracy With a Paperless Practice Management Solution
- In order to serve a growing client base and fulfill strict record retention guidelines, Bayou Pathology implemented a paperless document imaging system that interfaces with their practice management system. As a result, Bayou Pathology has improved customer service, streamlined workflow, and increased staff productivity. That solution, a combination of Companion...
- Tags: Optical Image Technology, Document Management, Tools & Techniques, Product Marketing, Enterprise Software, Software, Finance, Managerial Accounting, Management, Marketing
- Case studies 2007-03-20
- DocFinity and IBM on Demand: Collaborative Business Solution Drives Work Management for Statewide Insurer
- As a health insurer that also processes a large volume of Medicare and TRICARE claims for the federal government, the company is subject to unusually large amounts of paperwork, as well as the government-mandated Service Level Agreements SLAs with which insurers have to comply. With a vision to simultaneously improve...
- Tags: Insurance Company, IBM Corp., Optical Image Technology, Insurance, Service Level Management, Document Management, Business Operations, Corporate Insurance, It Operations, It service Management, Enterprise Software, Software, Finance, Managerial Accounting
- Case studies 2006-12-19
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