Sponsored White Papers, Webcasts, and Downloads
Additional Resources
- Vista To Win in the Enterprise, The Ugly Way
- Vista To Win in the Enterprise, The Ugly Wayre: Winning Ugly[i]Why should Microsoft be any different? If you look at how enterprise software vendors have traditionally dealt with upgrades to their software products, the general tendency has been to put the vendor’s interests well ahead of the user. Upgrades to...
- Tags: Microsoft Windows Vista (Longhorn), Operating systems, UNIX, Yes Windows, Microsoft Windows Vista, Linux
- Discussion threads 2008-07-11
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok
- Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore okBy the same token......who are the "customers" of the "back office" people? Yeah, the CSRs. You keep them in house but outsource the "back office", and all you've accomplished is a slight shift of the dissatisfaction - your...
- Tags: Operational accounting, Strategy, back-office, outsourcing, Offshore outsourcing dings customer satisfaction, back-office offshore, offshore outsourcing, information technology
- Discussion threads 2008-07-07
- A place for our stuff
- This morning I learned of the news of George Carlin's passing with much sadness, and with the realization that we have lost one of the great thinkers and comedic minds of the last century. More than any other comedian, he was the one who I identified with most. Someone who...
- Tags: Possession, Stuff, Government, Notebooks, Hardware, Notebooks & Tablets, Jason Perlow
- Blog posts 2008-06-23
- The harsh reality of suburban broadband
- The harsh reality of suburban broadbandi live in parsippanyand my Optimum line does not go down ever! I've had it for over a year now and I have decided to not even consider switching to FIOS as I have zero issues of any kind. My speed test results are 27468...
- Tags: Network technology, Broadband Internet, TELECOMMUNICATIONS, Cable, suburban broadband, harsh reality, broadband, Fios, Verizon Communications Inc.
- Discussion threads 2008-06-22
- How much do you need to know about Windows 7 today?
- My colleague Mary Jo Foley has her ear to the ground in Redmond, and when it comes to Windows 7 she's hearing ... nothing. Under new Windows boss Steven Sinofsky, she notes, the information lockdown is nearly airtight, and some customers are starting to complain: I'm hearing increasing dissatisfaction...
- Tags: Microsoft Windows 7, Microsoft Windows Vista, Microsoft Corp., Sinofsky, Microsoft Windows, Operating Systems, Software, Ed Bott
- Blog posts 2008-05-22
- EU shows size of Microsoft credibility gap
- EU shows size of Microsoft credibility gapBlimey.[i]The European Union will investigate Microsoft’s support for the Open Document Format ODF in Office.[/i]If the Commission decides that Office support of ODF doesn't increase customer choice, that would imply that they potentially might prevent Microsoft from supporting this ISO standard?At the same time,...
- Tags: OpenDocument Format (ODF), Microsoft Corp., OpenDocument Format
- Discussion threads 2008-05-22
- Windows 7: The information lockdown continues
- When is Microsoft finally going to start sharing information on Windows 7? After all, if the Redmondians stick to their own oft-quoted ship target of 2010 for the operating system, that is just two years away. For developers two years isn't a whole lot of time when...
- Tags: Microsoft Windows 7, Microsoft Corp., Microsoft Windows, Operating Systems, Software, Mary Jo Foley
- Blog posts 2008-05-19
- EDS' troubled legacy of failed IT projects
- EDS' troubled legacy of failed IT projectsEDS' troubled legacy of failed IT projectsThis is a pretty good reason why outsourcing your IT doesn't work. Way too many complications and its just not as efficient. Don't get me wrong, outsourcing works to some degree, like hiring cable monkeys to...
- Tags: Strategy, Outsourcing, Electronic Data Systems Corp., Navy/EDS NMCI, information technology
- Discussion threads 2008-05-13
- 10 things you should do near the end of a project
- When it comes to the end of a project, many project managers come up just short of the finish line. Failure to handle the final steps can add confusion to an initiative and may lead to customer dissatisfaction, unhappy staff, and a project dragging on longer than necessary. Here...
- Tags: Project, Bill Stronge, Blogging, Internet
- Download resources 2008-05-12
- Does Microsoft have a gameplan for Groove?
- It's been ages since Microsoft has said much of anything about Groove, one of its most celebrated acquisitions. By buying the floundering Groove Networks in 2005, Microsoft got its current Chief Software Architect Ray Ozzie (as well as Ozzie's brother Jack and other Groove folks), as well...
- Tags: Groove Networks Inc., Microsoft SharePoint, Microsoft Corp., UI, Groupware, Enterprise Software, Software, Mary Jo Foley
- Blog posts 2008-04-18
- Microsoft looks to make product planning more science than art
- Microsoft looks to make product planning more science than artlol...And this comes from the king of delayed releases and features axed....just see vista's history.OSS does not need this kind of lame tools, because we always deliver all the features on time and....for free!Gives the impression that future software from themmight...
- Tags: Linux, PRODUCTIVITY, OPEN SOURCE, MICROSOFT LOOKS, Microsoft Corp.
- Discussion threads 2008-04-16
- Users prevail: Microsoft undoes forced move to Multimap
- Within hours of Microsoft redirecting its UK users from Live Search Maps to Multimap last week, user dissatisfaction spread like wildfire. On Monday, April 14, Microsoft responded and restored full Live Search Maps access to disgruntled users. Microsoft bought Multimap in December 2007 and...
- Tags: U.K., Microsoft Corp., MSN Virtual Earth, Multimap, MultiMap Site, Team Management, Blogging, Web Browsers, Management, Internet, Mary Jo Foley
- Blog posts 2008-04-14
- IBM denies re-entering PC market with Russian deal
- IBM denies re-entering PC market with Russian dealMatter of sematics?Seems to me that if you're selling PC architecture machines running whatever OS, then you're in the PC business. However, enough people use the term "PC" to refer specifically to x86 machines running an MS operating system that IBM execs...
- Tags: Linux, Desktops, SECURITY, Operating systems, OPEN SOURCE, Looks like Linux, IBM Corp., Lenovo Group Ltd., Russian deal, secure, PC, LINUX IS, PC Market, Russian Hackers
- Discussion threads 2008-03-10
- Oracle's president meets unhappy customers in Australia
- Oracle's president meets unhappy customers in AustraliaPart of the jobIn any corporation, the buck stops at the top and Phillips going to Australia in person and meeting with customers is an indication that Oracle takes customer dissatisfaction seriously. Whether or not problems actually get fixed is another matter, but...
- Tags: Oracle Corp., unhappy customer
- Discussion threads 2008-03-07
- French court says site cannot grade teachers
- French court says site cannot grade teachersActually, one could conclude thatit is up to students to hail or rail against the pros and cons of their teachers real issues not rants or raves, not necessarily on the grounds of their teachers educational credentials, but on the manner of their teaching,...
- Tags: Performance management, French Court
- Discussion threads 2008-03-03
- Will Vista SP1 finally make the upgrade worth it?
- While consumers have largely adopted Vista because it comes standard on new computers, educational institutions, like many enterprises, have been slower to jump on the bandwagon. The rule of thumb is to generally at least wait for Microsoft's first service pack before making any widespread migrations. So Service...
- Tags: Microsoft Windows Vista, Service Pack, Microsoft Windows Vista SP1, Microsoft Windows Vista (Longhorn), Microsoft Windows, Operating Systems, Software, Christopher Dawson
- Blog posts 2008-02-04
- Telecommuting not so great for those left in office
- Telecommuting not so great for those left in officeOne word, "Envy" nt.Email and Blogs have to be for everyone.The USA just did not ensure that the infrastructure for commuting was maintained. We see this so clearly after the Mississippi bridge collapse and Ferry Boat issues in Washington...
- Tags: Recruitment & Selection, Blogging, Telecommuting not-so, telecommuting, not-so, job, e-mail
- Discussion threads 2008-01-11
- A Model-Driven Business Process Integration Solution That Offers Better Tracking, Measurement and Control Capabilities
- Provider data load is the process of adding or terminating a healthcare provider in an insurer's networks, as well as simply updating information about a provider. At a major healthcare insurance company, the process had become slow and error prone, resulting in costly mistakes and physician dissatisfaction. Performance monitoring was...
- Tags: Process, Physician, IBM Corp., Insurance, Performance Management, Business Operations, Corporate Insurance, Human Resources, Workforce Management
- Case studies 2008-01-01
- Better bank security scares off users? Oh well.
- That was my first reaction to reading this just posted article on BBC.com. The specter is raised that tokens, one time passwords, and security questions are going to increase the friction involved in online banking and lead to customer dissatisfaction. My reaction? Oh well. ...
- Tags: Bank, Specter, Phishing, Financial Services, Cyberthreats, Security, Spam And Phishing, Richard Stiennon
- Blog posts 2007-11-13
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
Randy Nystrom, an IT systems engineer at Intel, shows how vPro saves time and money by diagnosing PC problems remotely. (1 of 4 new videos with Intel engineers on ZDNet).
The Cisco Mobility Resource Center offers FREE videos, downloads, podcasts and more, all designed to help small and medium businesses get mobile connectivity solutions, improve productivity and drive sales and revenue.
