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Fortune 500 Series: DirecTV strengthens customer channel with social media

Thank you for the opportunity to share our approach at DIRECTVJennifer,Thank you for the opportunity to share our approach here at DIRECTV. We strongly believe grounding our social media efforts in service opens doors to learn about all aspects of our business as these conversations develop and grow.Your Fortune 500...

Tags: TVs, TV & Home Theater, DirecTV, social media

Discussion threads 2009-09-02

Fortune 500 Series: DirecTV strengthens customer channel with social media

While most people know Comcast as the digital darling, its social media presence is no longer a differentiator as companies like DirecTV grow their programs and put stronger emphasis on customer service. by Jennifer Leggio

Tags: Social Media, DirecTV, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Jennifer Leggio

Blog posts 2009-09-01

Dead-Finger Tech: The DVR continues to be a life-changer

Several years ago, I proclaimed my kids - then ages 4 and 7 - to be pioneers of the TiVo generation. I even wrote a newspaper story about it, complete with pictures of these little kids managing the remote and demonstrating the ability to pause and rewind live television. ...

Tags: Digital Video Recorder, DirecTV, DVR, Digital Video, Personal Technology, Home Entertainment, Sam Diaz

Blog posts 2009-07-31

The Best Thing In The World: TiVo Transfers

The Best Thing In The World: TiVo TransfersRE: The Best Thing In The World: TiVo TransfersRecently dumped Comcast and got DirecTV, their HD DVR and guide blows away Comcast's. Only thing good I can say about Comcast is they had HD DVR before Tivo had any HD offering. ...

Tags: DVR, TVs, TV & Home Theater, Digital video, Cable, TiVo Inc., Comcast Corp., TiVo Transfer, Best Thing, DirecTV

Discussion threads 2009-04-17

DirecTV releases iPhone app to taunt us cable customers

If its superior number of HD channels isn't enough to elicit some envy from cable subscribers, DirecTV is rubbing it in a little more with the official release of an iPhone app that basically lets you control your DVR from anywhere. More specifically, you can search for...

Tags: Apple iPhone, Digital Video Recorder, DirecTV, App, Cable, DVR, Network Technology, TVs, Digital Video, Tv & Home Theater, Telecommunications, Personal Technology, Home Entertainment, Networking, Sean Portnoy

Blog posts 2009-03-30

DirecTV, Verizon FiOS lead in offering HD channels

DirecTV, Verizon FiOS lead in offering HD channelsBad ComcastThe Comcast story just gets keep getting worst. Comcast has a monopoly in our area. They act like they have that monopoly.We wish we had a viable alternative to Comcast.Comcast more HDs .... not even if you count on-demandIf...

Tags: TVs, Comcast Corp., Verizon FIOS, Verizon Communications Inc., DirecTV

Discussion threads 2009-02-16

DirecTV, Verizon FiOS lead in offering HD channels

If you believed the commercials, it would be clear that Comcast is the leader when it comes to providing the most HD programming. But anyone who has Comcast as their cable provider knows that the cable giant makes that claim based on the amount of on-demand high-def programming it makes...

Tags: Channel, Comcast Corp., Verizon Communications Inc., Fiber-optics, DirecTV, HD, Fiber Optics, Optical Networking, Network Technology, Cable, TVs, Telecommunications, Networking, Personal Technology, Home Entertainment, Sean Portnoy

Blog posts 2009-02-16

DirecTV kills its Media Center tuner project

DirecTV kills its Media Center tuner projectWow, that sucksAs an avid Media center user/enthusiast this comes as a big blow for the platform. Personally it doesn't affect me as I live in Canada and don't get Direct TV. However, as heavy user and big fan of the Media...

Tags: Media Center PCs, TVs, TV & Home Theater, OTA HD, Media Center PC, DirecTV, OCUR, Media Center tuner

Discussion threads 2008-12-09

DirecTV kills its Media Center tuner project

Nearly three years ago, at CES 2006, DirecTV announced that it was working on a tuner that would allow Windows Media Center to receive high-definition premium satellite signals. Earlier this year, there were rumors that the project was in beta test, and several high-profile web sites even spotted the hardware...

Tags: Media Center PC, DirecTV, Media Center PCs, TVs, Tv & Home Theater, Microsoft Windows, Personal Technology, Home Entertainment, Operating Systems, Software, Ed Bott

Blog posts 2008-12-09

DirecTV’s HD tuner set to debut with Windows 7?

DirecTV’s HD tuner set to debut with Windows 7?Yes I have ....... Have you used a TiVo??I doubt since you actually think that MC has a better interface.TiVo is not perfect, but I had more problems getting MC to do what I actually want/need it to do that I ever...

Tags: Media Center PCs, TVs, TV & Home Theater, Blu-ray, OEM-version, TiVo Inc., DirecTV, Media Center PC, SDV Tuning Adapter Support, Microsoft Windows, Microsoft Windows 7

Discussion threads 2008-11-08

DirecTV's HD tuner set to debut with Windows 7?

DirecTV's HD tuner for Media Center PCs, first announced at CES three years ago, has achieved the same notoriety as Bigfoot, the Yeti, and the Loch Ness monster. The occasional sighting is always enshrouded in fog and mystery, and no one has ever reported spotting one of these mythical creatures...

Tags: Microsoft Windows 7, DirecTV, Creature, Microsoft Windows, TVs, Media Center PCs, Tv & Home Theater, Operating Systems, Software, Personal Technology, Home Entertainment, Ed Bott, Media Center PC, Microsoft Corp., Satellite, H.264

Blog posts 2008-11-08

Is there still an opportunity for TiVo?

Is there still an opportunity for TiVo?TiVo & DirecTVTiVo are not competing with DirecTV by selling their own boxes since the TiVo HD box does not work with satellite, only cable. By partnering with DirecTV they would then have the cable market AND the satellite market available to them....

Tags: TVs, TV & Home Theater, DVR, TiVo Inc., DirecTV

Discussion threads 2008-09-03

Is there still an opportunity for TiVo?

I used to watch TiVo. There's actually a double-meaning there. As a consumer, I loved my TiVo box and the TV-viewing flexibility that it introduced to my household. As a journalist, I watched the company, as well. No contest: I liked the service far more than I...

Tags: TiVo Inc., DirecTV, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Sam Diaz

Blog posts 2008-09-03

TiVo's new strategy: Too little, too late?

ZDNet Senior Editor Sam Diaz says it's time for TiVo to focus its resources on licensing its technologies for the non-TiVo DVR boxes offered by cable and satellite TV providers. TiVo should abandon developing its standalone set-top boxes, since it has never been good at luring a mainstream customer base,...

Tags: Strategy, TiVo Inc., Satellite TV, Tv & Home Theater, TVs, Network Technology, Consumer Electronics, Personal Technology, Home Entertainment, Networking, Sam Diaz Memo, Tivo, DirecTV

Videos 2008-09-03

DIRECTV: Well HERE's Your Problem, Ma'am...

Shortly after I posted my diatribe on my problems with my DIRECTV HD receivers and the company's horrible customer service, I was contacted by Stuart Sweet, a moderator on a popular Satellite TV forums site, DBSTalk. Apparently, my post had created quite a stir  and I was asked to register...

Tags: Digital Video Recorder, DirecTV, Satellite, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Jason Perlow

Blog posts 2008-07-20

DIRECTV: Well HERE's Your Problem, Ma'am...

DIRECTV: Well HERE's Your Problem, Ma'am...Continuing Saga to show how great D* is now adayFrom a 7+ year customer and I am a paper thin from calling it for D*.http://www.dbstalk.com/showthread.php?t=133090RE: DIRECTV: Well HERE's Your Problem, Ma'am...I've been with DTV since December 1994. I am also a FCC certified card carrying...

Tags: TVs, TV & Home Theater, Network technology, DirectTV, Ma'am, Well HERE, DirecTV, closet

Discussion threads 2008-07-20

DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?

DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?DIRECTV postJason - Sounds like an incredibly frustrating experience. I am really surprised the DirecTV employee would suggest disconnecting your service. The "D-word" should never be initiated or used by the employee -- Call Center...

Tags: TVs, TV & Home Theater, DirecTV, TiVo Inc.

Discussion threads 2008-07-14

DIRECTV, what about "Make the products work" and "Keep the customers happy" do you not understand?

Well, I was going to write my post-mortem of the iPhone launch and go into an entire diatribe on crappy customer service and the perils of early adoption, but then I found myself with a much better target than AT&T  Wireless and Apple  -- the idiots...

Tags: Customer Service, DirecTV, HR-20, HR-21, TVs, Tv & Home Theater, Personal Technology, Home Entertainment, Jason Perlow

Blog posts 2008-07-14

Dishing It Out

There may soon be just one satellite radio company. Now, the stars seem to be aligning for there to be just one satellite TV company, as well. First, in radio. The FCC is close to making a decision that will let Sirius Satellite Radio Inc acquire arch-rival...

Tags: AT&T Corp., DirecTV, Satellite, Satellite Television, Liberty Media Corp., John Malone, TVs, Tv & Home Theater, Satellite TV, Network Technology, Personal Technology, Home Entertainment, Consumer Electronics, Networking, Tom Steinert-Threlkeld

Blog posts 2008-07-02

DirecTV HR21 (DirecTV Plus HD DVR)

Although CNET did not review the DirecTV HR21, we did review the HR20. The two DirecTV satellite DVRs are basically identical aside from coloration (the HR21 is black while the HR20 is silver) and the fact that the HR21 lacks a built-in ATSC tuner, so it cannot receive or record...

Tags: TVs, TV & Home Theater, digital video recorder, DirecTV HR21, DirecTV, HR20

Product reviews 2008-03-18