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	<title><![CDATA[dion hinchcliffe Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/dion+hinchcliffe.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to dion hinchcliffe]]></description>
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		<title><![CDATA[The cloud computing battleground takes shape. Will it be winner-take-all?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=1060]]></link>
		<description><![CDATA[This year has been one of relatively grand alliances between emerging cloud computing vendors as they fill holes in their capabilities and try to create appealing one-stop enterprise cloud services.    Weâ€™ve seen major announcements so far from IBM and Juniper, Cisco/EMC/VMware, and most recently BMC and Salesforce....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 24 Nov 2009 14:03:04 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/cloud+computing+battleground.html"><![CDATA[Cloud Computing Battleground]]></category>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[Cloud Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/virtualization.html"><![CDATA[Virtualization]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Salesforce Chatter: Social operating systems emerge on the IT stage]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=1043]]></link>
		<description><![CDATA[The next big shift: Intranets, portals, and software suites that are the integrating force of the social fabric for our organizations. This morning's announcement here at Dreamforce today from Salesforce of Chatter, an enterprise-class realization of Facebook and Twitter, is further evidence of the industry's push for social Web capabilities...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 14:33:33 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/salesforce.com+inc..html"><![CDATA[Salesforce.com Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+system.html"><![CDATA[Operating System]]></category>
		<category domain="http://updates.zdnet.com/tags/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/social+computing.html"><![CDATA[Social Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/chatter.html"><![CDATA[Chatter]]></category>
		<category domain="http://updates.zdnet.com/tags/status+update.html"><![CDATA[Status Update]]></category>
		<category domain="http://updates.zdnet.com/tags/groups.html"><![CDATA[Groups]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CRM</category>
		<category domain="tickers">CRM</category>
	</item>
	<item>
		<title><![CDATA[Enterprise 2.0: What do we know today about moving our organizations into the 21st century?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=1032]]></link>
		<description><![CDATA[This week in Frankfurt at the Enterprise 2.0 SUMMIT and last week at the inaugural Enterprise 2.0 Conference West in San Francisco has been an good microcosm of the state of the industry. It does appear that we're entering a new stage in the maturity of enterprise social computing. ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 12 Nov 2009 04:18:10 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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	<item>
		<title><![CDATA[Are the iPhone and social networks making the classic Web and intranet obsolete?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=1007]]></link>
		<description><![CDATA[There's been an important and relatively sudden change taking place over the last couple of years in the way that we interact with the Web.  While direct access or search activity has been and still is the most common way that we access the content and applications of the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 25 Oct 2009 15:25:29 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+iphone.html"><![CDATA[Apple iPhone]]></category>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/intranet.html"><![CDATA[Intranet]]></category>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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	<item>
		<title><![CDATA[How to kick-start 'depressingly low' SOA service consumption]]></title>
		<link><![CDATA[http://blogs.zdnet.com/service-oriented/?p=3036]]></link>
		<description><![CDATA[Dion Hinchcliffe says SOA is underused, over-engineered, and slow to change. Time for a more lightweight Web approach? by Joe McKendrick]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 06 Oct 2009 15:21:51 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/soa.html"><![CDATA[SOA]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
		<category domain="http://updates.zdnet.com/tags/service-oriented+architecture+%2528soa%2529.html"><![CDATA[Service-Oriented Architecture (SOA)]]></category>
		<category domain="http://updates.zdnet.com/tags/web+services.html"><![CDATA[Web Services]]></category>
		<category domain="http://updates.zdnet.com/tags/middleware.html"><![CDATA[Middleware]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/joe+mckendrick.html"><![CDATA[Joe McKendrick]]></category>
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		<title><![CDATA[Twenty-two power laws of the emerging social economy]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=961]]></link>
		<description><![CDATA[I take a look at twenty-two power laws that will drive forward your organization this year as we look at what will make business and IT successful in the 21st century. A detailed and descriptive dive into next-generation enterprises for the technical and business-oriented alike. by Dion Hinchcliffe]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 05 Oct 2009 13:41:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/law.html"><![CDATA[Law]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Community management: The 'essential' capability of successful Enterprise 2.0 efforts]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=913]]></link>
		<description><![CDATA[It's not a skill that's been widely understood until quite recently, however community management has begun to move to the forefront of discussions about enterprise social computing as the use of social tools begins to climb the maturity curve.  Now it's increasingly proving not just useful but a critical...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 14:21:13 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/social+networking.html"><![CDATA[Social Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
	</item>
	<item>
		<title><![CDATA[Creating a unified model for enterprise mashups]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=872]]></link>
		<description><![CDATA[Iâ€™ve written here over the years about software mashups; simple combinations of pieces of the Web that are rearranged into new useful forms.  I've even called the approach a key to the future of software development. While mashups in the enterprise have been reasonably successful up until now, there...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 24 Sep 2009 14:43:46 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+mashup.html"><![CDATA[Enterprise Mashup]]></category>
		<category domain="http://updates.zdnet.com/tags/mashup.html"><![CDATA[Mashup]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Going beyond the hype: Identifying Enterprise 2.0 best practices]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=852]]></link>
		<description><![CDATA[Thereâ€™s been plenty of discussion recently in the blogosphere, including here, about the successes and challenges of Enterprise 2.0 projects. But thereâ€™s still just a rough general sense of what it really takes to create an effective collaborative community using social tools.    However, as social computing patterns...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 17 Sep 2009 10:39:46 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Government 2.0: A tale of "risk, control, and trust"]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=811]]></link>
		<description><![CDATA[Yesterday in downtown Washington DC I was fortunate to be able to attend two important Government 2.0 events, the LMI Executive Forum on Mission 2.0 and O'Reilly's Government 2.0 Expo.  Both of these events highlighted the benefits as well as the challenges of improving the way the government does...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 09 Sep 2009 10:55:32 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/event.html"><![CDATA[Event]]></category>
		<category domain="http://updates.zdnet.com/tags/government.html"><![CDATA[Government]]></category>
		<category domain="http://updates.zdnet.com/tags/vertical+industries.html"><![CDATA[Vertical Industries]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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	<item>
		<title><![CDATA[How the Web OS has begun to reshape IT and business]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=771]]></link>
		<description><![CDATA[These days in the halls of IT departments around the world there is a growing realization that the next wave of outsourcing, things like cloud computing and crowdsourcing, are going to require responses that will forever change the trajectory of their current relationship with the business, or finally cause them...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 06 Sep 2009 09:01:56 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Enterprise 2.0: Finding success on the frontiers of social business]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=744]]></link>
		<description><![CDATA[My recent exploration of the potential causes of Enterprise 2.0 failures here on ZDNet sparked a critical discussion in the blogosphere of enterprise social computing and its overall appropriateness, motivations, and benefits to business.  In particular, well-known contrarian Dennis Howlett weighed in last week with fairly severe criticism of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 02 Sep 2009 12:48:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[14 Reasons Why Enterprise 2.0 Projects Fail]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=718]]></link>
		<description><![CDATA[Iâ€™ve been having some very interesting conversations lately about Enterprise 2.0 failures with ZDNet colleague Michael Krigsman. He is doing research for his work on project failures in this area and is trying to understand the reasons why some Enterprise 2.0 initiatives donâ€™t succeed. In preparing for our talk together,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 21 Aug 2009 12:03:39 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Using social software to reinvent the customer relationship]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=699]]></link>
		<description><![CDATA[As Web 2.0 applications move more deeply into the strategic operations of enterprises, a unique hybrid of social software has emerged to help businesses deal with the giant sea of customers that awaits them on the other side of the network. While Enterprise 2.0 tools, primarily aimed at collaboration, are...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 18 Aug 2009 12:11:43 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/social+software.html"><![CDATA[Social Software]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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	<item>
		<title><![CDATA[Pragmatic new models for enterprise architecture take shape]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=674]]></link>
		<description><![CDATA[Hear the words "enterprise architecture" and many people will turn away automatically.  It's not that they aren't aware that technology drives so much of the modern world, they just think it doesn't apply to what they do. The famous IT/business divide is too often kept this way because of...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 11 Aug 2009 15:25:32 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+architecture.html"><![CDATA[Enterprise Architecture]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[The future of enterprise data in a radically open and Web-based world]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=650]]></link>
		<description><![CDATA[In recent months, another significant front in the growing trend of open data has emerged, and with it a growing focus on what businesses can do with that most precious asset theyâ€™ve developed at enormous expense over the years: their data. by Dion Hinchcliffe]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 05 Aug 2009 12:16:29 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+data.html"><![CDATA[Enterprise Data]]></category>
		<category domain="http://updates.zdnet.com/tags/asset+management.html"><![CDATA[Asset Management]]></category>
		<category domain="http://updates.zdnet.com/tags/databases.html"><![CDATA[Databases]]></category>
		<category domain="http://updates.zdnet.com/tags/operational+planning.html"><![CDATA[Operational Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/data+management.html"><![CDATA[Data Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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	<item>
		<title><![CDATA[Assessing the Enterprise 2.0 marketplace in 2009: Robust and crowded]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=598]]></link>
		<description><![CDATA[Social software platforms, including services such as Facebook and Twitter, have become one of the primary channels for communication amongst consumers this year, even eclipsing e-mail in some parts of the developed world.    The same however, canâ€™t quite be said yet for the workplace. While the adoption...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 29 Jul 2009 15:29:59 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/enterprise+2.0.html"><![CDATA[Enterprise 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/social+software.html"><![CDATA[Social Software]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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		<title><![CDATA[Ten top issues in adopting enterprise social computing]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=581]]></link>
		<description><![CDATA[Last week ZDNetâ€™s Larry Dignan wrote an insightful post that analyzed the recent report from Charlene Li and the Altimeter Group/Wetpaint about early data that seems to show an intriguing correlation between social media engagement and corporate financial performance.    The key finding was that companies that are...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 27 Jul 2009 08:32:08 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://updates.zdnet.com/tags/social+computing.html"><![CDATA[Social Computing]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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	<item>
		<title><![CDATA[First impressions of Google Wave]]></title>
		<link><![CDATA[http://blogs.zdnet.com/Hinchcliffe/?p=560]]></link>
		<description><![CDATA[After spending a few hours using an early version of Google Wave today, it's clear that in its initial incarnation it won't be ejecting existing enterprise collaboration tools from the workplace any time soon.  It's not that it isn't impressive, far from it, however Wave's complex interface and open-ended...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Fri, 24 Jul 2009 10:04:17 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/groupware.html"><![CDATA[Groupware]]></category>
		<category domain="http://updates.zdnet.com/tags/recruitment+%2526+selection.html"><![CDATA[Recruitment & Selection]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="tickers">GOOG</category>
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		<title><![CDATA[Sorry, the Help Desk Doesn't Cover That.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=651]]></link>
		<description><![CDATA[    Dion Hinchcliffe has another good post up, this time on Cloud vs open source: there's a third dimension I'd like to expand on, and that's user support.    After all the strategic planning is done, the plumbing hooked up and sawdust swept up, the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Sun, 14 Jun 2009 22:16:22 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/environment.html"><![CDATA[Environment]]></category>
		<category domain="http://updates.zdnet.com/tags/dion+hinchcliffe.html"><![CDATA[Dion Hinchcliffe]]></category>
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