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Maintenance and Support Best Practices for IT Infrastructure, and Cost Savings Strategies

Outsourcing of IT support is a market reality. According to research provided by Gartner, Inc., external service providers are currently maintaining approximately 25 to 30% of all IT infrastructure. If you are considering or haven't yet considered outsourcing your company's IT infrastructure support, then watch this new program and...

Tags: IT Infrastructure, Information Technology, Dimension Data, Cost Savings, Best Practice, Strategy, Management

Webcasts 2009-08-10

IT Services Provider Cuts Internal Travel Costs in Half With Video Conferencing

Dimension Data, a global IT services provider and Microsoft Gold Certified Partner, wanted to reduce travel and enrich communications for the 1,000 employees in its Americas division. Dimension Data deployed a unified communications solution based on Microsoft Office Communications Server 2007 R2 and high-definition video conferencing solutions from industry leader...

Tags: Information Technology, Video Conferencing, Dimension Data, Microsoft Corp., Collaboration, It Services

Case studies 2009-08-01

IT Services Provider Enhances Security, Maintains Competitive Edge With System Upgrade

IT services provider Dimension Data has 11,000 employees in offices on six continents. The company adopts technology early in order to stay ahead of the competition and help customers maximize IT investments. In this spirit, Dimension Data upgraded to the Windows 7 operating system. It already benefits from enhanced security,...

Tags: Security, Information Technology, Dimension Data, It Services, Strategy, Management

Case studies 2009-04-01

"Hello, Mumbai Calling": Avanta's New Serviced Office Centres Set New Benchmark for Service Excellence

UK-headquartered Avanta has made its name in the fast-growing serviced offices sector. Avanta needed their new telephony infrastructure to be secure so as to ensure the privacy of each customer. In additional, as a managed office space provider, the professionalism and look of the telephone was critical to attracting new...

Tags: Tenant, Telephony, Dimension Data, UK-headquartered Avanta, Datacraft, Telecom & Utilities, VOIP, Telecommunications, Networking

Case studies 2009-03-01

The Straw That Broke the Network's Back

Twenty years ago, to start and run a business, one could invest in a desk, a phone line, a filing cabinet and some basic stationery, and business could feasibly commence. Networking meant handing out business cards and the idea of having a face-to-face conversation via a computer lay in the...

Tags: Card, Network, Dimension Data, Internet, Telecom & Utilities

White papers 2009-02-01

Managing the Complexities of Compliance: Six Easy Steps to Network Compliance

Over the course of the 20 year history in designing, building and managing networks for a diverse portfolio of clients across asia Pacific, one has seen the trends and market forces that drive technology shift according to the ebb and flux of the primary market influencers of the time. Two...

Tags: Network, Compliance, Dimension Data

White papers 2009-01-01

Indonesia's Telkomsel Overhauls Its Cellular Network to Tap Growing Demand for Value-Added Services

With almost half of Indonesia's domestic telecoms market share, PT Telekomunikasi Selular ("Telkomsel") is Indonesia's largest provider of cellular telecommuniations services. Its business has grown exponentially in the last 10 years, and the operator is seeing a rapid growth in its core revenue-generating Value-Added Services VAS offerings such as, ring...

Tags: Performance, Network, Dimension Data, Cellular Network, Indonesia, Datacraft, Performance Management, Networking, Human Resources, Workforce Management

Case studies 2009-01-01

Taming the Contact Centre Dragon, One Seat at a Time

India and China currently represent over one third of the world's population. Traditionally, India has been perceived as an underdeveloped nation, yet all market projections indicate that its middle class, and its income, are set to increase substantially. The same is true of China: recent reforms have put the country...

Tags: China, India, Dimension Data, Income, Operational Accounting, Personal Finance, Finance

White papers 2008-12-01

The Philippines-Based Call Centre Operator, IPCCO, Taps Datacraft's Expertise to Boost Growth Potential

Against the competitive backdrop, IPCCO has its sights set on expanding its BPO business and ramp up its agent capacity. With the goal of increasing this capacity from 250 to 1,000 seats within a year, and without compromising agent performance and affecting customer service, IPCCO recognises the need to boost...

Tags: Agent, Dimension Data, Call Centre, IPCCO, Real Estate, Business Operations

Case studies 2008-11-01

Datacraft Strengthens Reputation of Malaysia's i-City as the Global Premium Intelligent Hub

i-Office2 is the designated operator tasked at providing fully managed office services to i-City tenants and residents. Certain emerging trends - such as globalization of the workforce, the drive for environmental responsibility and the pervasiveness of IP-enabled network in offices - are driving the way commercial properties are developed today....

Tags: Dimension Data, IP, Datacraft, i-Office2, Globalization, Networking, Network Technology, Strategy, Management

Case studies 2008-11-01

Carbon-Friendly Infrastructure: A Discussion Paper on Green ICT Strategies

Until quite recently many businesses, especially office-based ones, have not given much consideration to their impact on the environment. But thanks to the mounting evidence of man-made climate change, the impact that individuals and businesses have on the environment has become the most pressing issue of this decade - and...

Tags: Environment, Dimension Data, Information And Communication Technology, Supply Chain, Business Operations

White papers 2008-10-22

Stop Signs and Yields: Why Your Network Needs a Helping Hand

The network is more than switches, routers and boxes - it's a huge technology highway running through one's business landscape that routes traffic, delivers information, and channels all the data and communications in a logical and orderly way. One's business cannot operate to optimal speed and effect without the core...

Tags: Network, Dimension Data, Networking

White papers 2008-10-13

Freedom of the Road: Network Optimisation and the Drive to Maximise the Network

Everyone needs the network. It's the strategic and operational lifeblood of any business, the silent enabler of all the business processes and functions. But as one has seen over the course of this series of papers, as information technology takes quantum leaps forward and enterprises load their networks with more...

Tags: Network, Dimension Data, Networking

White papers 2008-07-01

The Singapore Flyer Scales New Height With Onboard Entertainment With Datacraft's Wireless LAN Network Solution

To ensure a smooth connection between the flyer's operation room to the IP phones and monitoring web cameras in each of the individual capsules, especially in the event of emergencies, Mitsubishi Heavy Industries MHI - the builder of the giant structure - turns to Datacraft to design, develop and install...

Tags: Network, Dimension Data, WLAN, Entertainment, Wireless, Wireless LANs, LANs, Wi-Fi, Wireless And Mobility, Networking

Case studies 2008-07-01

IT Governance and Outsourcing - What Are the Implications for Service Providers?

Given the increased stakeholder expectations around IT governance, coupled with the complexities of governing Service Provider relationships in a Multisourced environment, organisations are looking for Service Providers with a unique set of skills and competencies. Datacraft recognises that when organisations make outsourcing decisions, they are increasingly selecting external partners who...

Tags: IT Governance, Information Technology, Dimension Data, Service Provider, Datacraft, Business Services, Managed Hosting, Outsourcing, It Operations, Business Operations, Outsourcing & Subcontracting

White papers 2008-06-01

Lay Byes and Fast Lanes...: How Network Optimisation Can Fast Track Performance in All the Right Ways

The key challenge facing most companies is that they have so little visibility, policies or controls around how to manage this rogue traffic. Workers incorporate these services into their daily working habits and this has significant impact on the overall performance of the corporate network. It would be short-sighted to...

Tags: Security, Performance, Network, Dimension Data, Security Threat, Performance Management, Human Resources, Workforce Management

White papers 2008-06-01

Datacraft Builds Earthquake-Proof High Availability Network for Japan's Shizuoka Broadcasting Systems

Shizuoka Broadcasting System, Inc SBS is an established regional integrated news provider in Shizuoka prefecture, Japan. With its main office located in the earthquake-prone region, SBS needs to find ways to ensure the continuity of its news broadcast on all platforms of radio, television and print, even in the face...

Tags: Microsoft Windows Small Business Server, Network, Dimension Data, Access Control, Datacraft, Networking

Case studies 2008-06-01

Datacraft Gears Up Korea's C&M Co Ltd to Grow Its Video-on-Demand Service

Korea has made substantial inroads in digital pay-TV deployment within the Asia-Pacific region. Broadcasters and operators are migrating to advanced digital broadcasting platform in search of greater revenue streams and bundling of new service offerings. Korea-based C&M Communications Co Ltd, with its sight set on becoming the country's premier integrated...

Tags: VoD, Dimension Data, Broadcasting, Korea, Video On Demand (VoD), Tv & Home Theater, Broadband Internet, Digital Media, Personal Technology, Home Entertainment, Telecommunications, Consumer Electronics

Case studies 2008-06-01

Datacraft's Enhanced Performance Management Solution Powers ICON+'s Provision of Quality Telecoms Services

As one of Indonesia's leading network providers, ICON+ aims to become the preferred choice of provider of telecommunications services to corporate users. Today's service providers face fierce competition for market share. They are under pressure to retain existing customers and grow new revenue streams; whilst ensuring consistent delivery of high-quality...

Tags: Performance, Network, Dimension Data, Telecommunications, Datacraft, Performance Management, Business Intelligence, Telephony, Networking, Human Resources, Workforce Management, Enterprise Software, Software, Data Management

Case studies 2008-06-01

Datacraft Readies Philippines Top Call Center for Capacity Expansion

The contact center industry is a highly competitive business. Set up in 1996, the Philippines-based Advanced Contact Solutions ACS is amongst the country's top providers of quality contact center and business process outsourcing services. Keen to uphold its leadership position, ACS entrusts Datacraft with an expansion project to increase its...

Tags: Philippines, Contact Center, Dimension Data, Datacraft, Contact Center Industry, Call Centers, Business Process Outsourcing (BPO), Customer Relationship Management (CRM), Outsourcing, Operational Planning, It Services, It Operations, Enterprise Software, Software, Business Operations, Outsourcing & Subcontracting

Case studies 2008-06-01