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	<title><![CDATA[dhl Resources | ZDNet]]></title>
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		<title><![CDATA[DHL ends U.S. operations, cuts 9,500 jobs]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13615-0.html?forumID=1&threadID=54095&messageID=1023395&start=0]]></link>
		<description><![CDATA[DHL ends U.S. operations, cuts 9,500 jobsI won't miss them!!!!!!As a Dell customer, I am constantly receiving shipments from DHL.  They might be fast, but their service is TERRIBLE - I live in an upstairs apartment, and they just throw the delivery in the door in the downstairs entranceway!...]]></description>
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		<pubDate>Mon, 10 Nov 2008 09:33:00 -0800</pubDate>
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		<title><![CDATA[DHL ends U.S. operations, cuts 9,500 jobs]]></title>
		<link><![CDATA[http://blogs.zdnet.com/gadgetreviews/?p=480]]></link>
		<description><![CDATA[In what may have a catastrophic effect on gadget delivery nationwide, global delivery company DHL has announced that it will be cutting 9,500 jobs and suspending domestic mailing operations.    UPS, FedEx, USPS: We hope you've got enough trucks and airplanes to go around!    ...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 10 Nov 2008 09:21:22 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/united+parcel+service+of+america+inc..html"><![CDATA[United Parcel Service Of America Inc.]]></category>
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		<title><![CDATA[Managed MPLS Data and VoIP Network Brings Significant Savings at DHL]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=375441]]></link>
		<description><![CDATA[DHL offers an unrivalled end-to-end supply chain solution - including international and domestic express deliveries, global forwarding by air, ocean and road, same day service, supply chain management, pick and pack, warehousing, and global mail business. Having acquired a number of companies, DHL Ireland needed to rationalise its data and...]]></description>
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		<pubDate>Mon, 01 Jan 2007 00:00:00 -0800</pubDate>
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		<title><![CDATA[How DHL Measures Its Customer Service Performance]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=240056]]></link>
		<description><![CDATA[The basic metric that DHL uses to measure agent performance is calls per hour. DHL has all of the other metrics associated with call center performance - average handling time, for instance. Strategically, DHL has decided that its productivity gains will come not by driving reps to handling more customers...]]></description>
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		<pubDate>Wed, 23 Nov 2005 00:00:00 -0800</pubDate>
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		<title><![CDATA[DHL Wins Prestigious itSMF Award]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=166513]]></link>
		<description><![CDATA[DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its per-country IT strategies to a global IT strategy. This included the establishment of three major IT Services Centers with a common service desk platform -...]]></description>
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