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- DHL ends U.S. operations, cuts 9,500 jobs
- DHL ends U.S. operations, cuts 9,500 jobsI won't miss them!!!!!!As a Dell customer, I am constantly receiving shipments from DHL. They might be fast, but their service is TERRIBLE - I live in an upstairs apartment, and they just throw the delivery in the door in the downstairs entranceway!...
- Discussion threads 2008-11-10
- DHL ends U.S. operations, cuts 9,500 jobs
- In what may have a catastrophic effect on gadget delivery nationwide, global delivery company DHL has announced that it will be cutting 9,500 jobs and suspending domestic mailing operations. UPS, FedEx, USPS: We hope you've got enough trucks and airplanes to go around! ...
- Blog posts 2008-11-10
- Managed MPLS Data and VoIP Network Brings Significant Savings at DHL
- DHL offers an unrivalled end-to-end supply chain solution - including international and domestic express deliveries, global forwarding by air, ocean and road, same day service, supply chain management, pick and pack, warehousing, and global mail business. Having acquired a number of companies, DHL Ireland needed to rationalise its data and...
- Case studies 2007-01-01
- How DHL Measures Its Customer Service Performance
- The basic metric that DHL uses to measure agent performance is calls per hour. DHL has all of the other metrics associated with call center performance - average handling time, for instance. Strategically, DHL has decided that its productivity gains will come not by driving reps to handling more customers...
- White papers 2005-11-23
- DHL Wins Prestigious itSMF Award
- DHL offers expertise in express, air and ocean freight, overland transport and logistics solutions. To support its "follow-the-sun" service model, DHL decided to align its per-country IT strategies to a global IT strategy. This included the establishment of three major IT Services Centers with a common service desk platform -...
- Case studies
Additional Resources
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Discussion threads 2009-10-21
- Fake 'Conficker.B Infection Alert' spam campaign drops scareware
- Not much they can do.Not much they can do.Email was never designed for security, and it's HARD getting everybody on the same page with a solution that works, because basically every solution we know of pretty much requires everybody to use it. But, unfortunately, it's difficult convincing people running email...
- Discussion threads 2009-10-19
- Delivery Status 5.0.1 (Mac)
- Can't wait for your packages to arrive? Don't waste your time checking the site constantly, just open this all-in-one delivery tracker and enter your order number or tracking number. The status will update automatically for you, and even count down the days! It also works with Growl to give you...
- Software downloads 2009-09-22
- Package Tracker Lite 3.1.1 (Mobile)
- Track multiple packages from any place at any time with Package Tracker Lite. It allows you to track as many different packages you want from every major carrier including UPS, FedEx, USPS, and DHL. It also allows you to custom label your packages, so you are not just looking at...
- Software downloads 2009-06-24
- TrackMyShipments 1.4 (Mobile)
- TrackMyShipments features view the original email to see what is in each shipment, iPhone app account also lets you use website service, email updates about each shipment's status, works with most of your suppliers, supports shipments sent via Fedex, SmartPost, UPS, DHL, and USPS, US and Worldwide shipments, and automatically...
- Software downloads 2009-06-18
- Package Tracker 3.1 (Mobile)
- Track multiple packages from any place at any time with Package Tracker. This application allows you to track as many different packages you want from every major carrier including UPS, FedEx, USPS, and DHL. It also allows you to custom label your packages, so you are not just looking at...
- Software downloads 2009-06-16
- Psystar files for Chapter 11 (download petition); Owes IRS, credit card processors and DHL
- Psystar files for Chapter 11 download petition; Owes IRS, credit card processors and DHLThats a shameI would of loved to of seen how the legal battle played out.RE: Psystar files for Chapter 11 download petition; Owes IRS, credit cardPsyonara!Go Apple it's your BIRTHDAY!!!!When you play with the Bull.... expect the...
- Discussion threads 2009-05-26
- Psystar files for Chapter 11 (download petition); Blames economy, suppliers not Apple legal spat
-  Updated: Psystar, the unauthorized Mac clone maker, battling Apple in a California courtroom has filed for Chapter 11. The news, reported first by the Mac Observer from what I can tell, isn't that surprising. Psystar was under financial strain from trying to battle...
- Blog posts 2009-05-26
- Flash Shopping Cart 5.2.0 (Windows)
- Level Four Storefront is proud to release it's new flash shopping cart that is entirely built using the Adobe Flash and Adobe Dreamweaver platform. Using Actionscript 3.0, this flash shopping cart is quick, streamlined, and allows for a unique high end shopping experience. Fully able to accept all major credit...
- Software downloads 2009-05-01
- Delivery Status Touch 2.3 (Mobile)
- Delivery Status Touch is the package tracker widget for iPhone and iPod touch. Delivery Status Touch will let you track packages from UPS, FedEx, USPS, DHL, TNT, Canada Post, City Link, DPD, GLS, Japan Post, Parcelforce, Aramex, Posten Norway, Posten Sweden, Swiss Post, Poste Italiane, Purolator, Royal Mail, Hermes HLG,...
- Software downloads 2009-04-18
- New 17-inch MacBook Pro begins shipping
- New 17-inch MacBook Pro begins shippingUmmmm.....On the Apple Store Singapore site at http://preview.tinyurl.com/mbp17sg - as of 15.20 GMT Tuesday 10 February (23.20 local Singapore time, 7.15 PST), the ship time is listed as "3-4 weeks". I've heard of slow-boat shipping, and Customs has a nagging perception of dragging their feet...
- Discussion threads 2009-02-10
- DOVICO Timesheet 9.1 (Windows)
- DOVICO TimeSheet Software is an award-winning Time Management Software and Time Tracking Software adopted by thousands of successful companies worldwide for Tracking Time, monitoring Employee TimesSheets, and for Project Time Management. DOVICO TimeSheet Software is a proven Time Management Software adopted by thousands of successful companies worldwide for Tracking Time,...
- Software downloads 2009-02-05
- The Toybox in 2008: A retrospective
- It's been an incredible year. This blog was launched, ZDNet Reviews was overhauled, and a whole lot of news 'n' reviews came through The Toybox pipeline. And through it all, you readers were here with us. Here's a recap of the best stories: January:...
- Blog posts 2008-12-19
- News to know: Windows 7; Google; iPhone; Storm; iLife patch
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily: Adrian Kingsley-Hughes: Windows 7 - The "Blue Badge" experience. Gallery right Michael Krigsman: Sixteen IT failures to remember Garett Rogers: Google makes the blogosphere...
- Blog posts 2008-11-11
- Dell repair adventure, day 3
- Dell repair adventure, day 3dell next day serviceI had to use the service back in February for my XPS 1330 as it had the Nvidia Issue. I have to say that as for the repair, they turned it in about 2 hours (according to the tracking numbers.) It...
- Discussion threads 2008-09-02
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