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		<title><![CDATA[Deutsche Post AG: More Response Per Cross-Media]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=264073]]></link>
		<description><![CDATA[Together, Deutsche Post AG, DHL, and Postbank form the Deutsche Post World Net, offering integrated services and custom-made solutions for managing and transporting goods, information, and payment. Deutsche Post AG wanted to conceive cross-media customer services with personalized dialog and develop an online response management for post office customers involved...]]></description>
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