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- Bank of America remedies "caught on tape" customer service problem
- A couple of weeks ago, I podcasted my personal caught-on-tape customer service experience with Bank of America where the customer service representative CSR or someone she talked to made up a story to explain why the non-800 (toll-free) phone number on the back of it's ATM cards wasn't working. It's...
- Tags: Bank of America Corp.
- Blog posts 2006-08-07
- Caught on tape: Another support call nightmare (this time, Bank of America)
- In this third caught-on-tape installment (#1 T-Mobile, #2 Ticketmaster) in of a series of IT Matters podcasts I'm calling The Support Files, I've got Bank of America on tape giving me blantantly false information about the customer service phone numbers on the back of its ATM cards. ...
- Tags: Bank of America Corp.
- Blog posts 2006-07-27
- Yo Lance (at BofA). I've got your one in a million (wrongly processed checks)
- Last July, I caught Lance Truman on a Bank of America TV commercial talking about how important the company's IT was to its success. In that commercial and speaking of the banks check processing, Truman says "one error in a million is simply unacceptable." I've already pointed...
- Tags: Bank of America Corp., Lance Truman, bank
- Blog posts 2006-05-05
- Will BofA's SiteKey thwart phishing attempts?
- If they haven't noticed already, customers of Bank of America's online banking services will start getting prompted to enter what the financial institution is referring to as "sitekey" information. The last time I wrote about BofA see BofA TV ad explains why IT matters, it took over a week...
- Tags: financial, Bank of America Corp., financial company, e-mail, phishing
- Blog posts 2006-02-13
- Berlind vs. Carr: BofA's TV-advertised IT-advantage falls flat on its face
- Perhaps proving that IT really does matter (and that it can't deliver on the promise it makes in one of its TV commercials), Bank of America is currently experiencing a disruption to its direct deposit operating. Last week, I wrote up a blog entry (see BoA TV ad explains why...
- Tags: Bank of America Corp., BoA TV ad
- Blog posts 2005-07-29
- BoA TV ad explains why IT matters
- I know I said it the other day in another blog -- "Nicholas Carr, eat your heart out" -- but now comes a company that's pretty much saying it on TV. Although the TV commercial apparently isn't that new, I noticed that Bank of America is running ads...
- Tags: Bank of America Corp., information technology
- Blog posts 2005-07-19
- BofA VC seeks "polite" adware investments
- In a contributed commentary, Bank of America Venture Partners Director Sharon Wienbar goes to great lengths to list the defining characteristics of spyware and impolite adware and then carefully positions BA as an investor that steers clear of anything that fits the description. "At BA Venture Partners, we would not consider...
- Tags: adware, Sharon Wienbar
- Blog posts 2004-08-17
Additional Resources
- Scammers introduce ATM skimmers with built-in SMS notification
- The bust of the notorious ATM scammer going under the handle of Cha0 in early September, once again puts ATM skimming in the spotlight. Among the main insecurities scammers face while embedding an ATM skimmer, is the retrieval process of the device that is now containing the credit card details...
- Tags: Device, Credit Card, built-In, SMS, Scammer, ATM, Network Technology, Text Messaging/SMS/MMS, Networking, Cellular Phones, Consumer Electronics, Personal Technology, Online Communications, Dancho Danchev
- Blog posts 2008-10-07
- Crowdsourcing? Try expert sourcing
- Corporate America has hopped on the crowd sourcing bandwagon, but they may want to start considering another option: Expert sourcing. That's one of the big takeaways from a report by Forrester Research. Forrester analyst Chris Townsend writes: Corporate use of Innovation Networks is rapidly expanding as...
- Tags: Sourcing, Crowdsourcing, Forrester Research Inc., Expert Sourcing, Purchasing & Procurement, Strategy, Business Operations, Management, Larry Dignan
- Blog posts 2008-10-06
- IBM launches beta of 'Bluehouse,' eyes Cisco's WebEx
- IBM will announce Monday that it is launching a beta of "Bluehouse," a social networking and collaboration service designed to link businesses with various partners. The move, part of a broader effort to define IBM's cloud computing strategy, will put it in direct competition with Cisco's collaboration...
- Tags: WebEx Communications Inc., Collaboration, Beta, Cisco Systems Inc., IBM Corp., Cloud Computing, Larry Dignan
- Blog posts 2008-10-05
- Vudu offers new format to stream 1080p HD movies to its BX100 player
- As I mentioned in my post yesterday about Netflix, one of the obstacles video-streaming services are going to have to overcome is the quality of the files they're sending to big HDTVs. Apple has recently introduced 720p HD files on iTunes to download to its Apple TV device, but lesser-known...
- Tags: Video, Movies, 1080p, Vudu, HDX, Pogue, Corporate Communications, Web Site Development, Marketing, Internet, Sean Portnoy
- Blog posts 2008-10-03
- President Obama will take away kids cold medicine
- President Obama will take away kids cold medicineWhy regulate something that is only a problem due to irresponsible parentsALL over-the-counter OTC medications have information about who can use it and how much medicine it should get. Every bottle of OTC medication has very visible warning and most specify that...
- Tags: blog author, gov, cold medicine, Obama, prescription, medication
- Discussion threads 2008-10-03
- Fake Steve Jobs heart attack story pushes stock price below $100
- Fake Steve Jobs heart attack story pushes stock price below $100short-sellersanother reason that shorting-selling a stock should be forbidden all together. this financial crisis shows how awful that is. they short a stock, spread false rumors and make a lot of money. a few people win by manipulating the market...
- Tags: Investment, Financial accounting, stock, stock price, Fake Steve Jobs heart attack story, heart attack story, Fake Steve Jobs
- Discussion threads 2008-10-03
- Apple says report of Steve Jobs heart attack is false
- Apple says report of Steve Jobs heart attack is falseWhat a knee jerk reaction by Wall Street.What a bunch of idiots.RE: Apple says report of Steve Jobs heart attack is false[i]cited an unnamed "reliable" source [/i]And there is the problem! Sounds like someone did this just as a prank....
- Tags: Federal government, Steve Jobs, Apple SAYS, heart attack, Apple Inc.
- Discussion threads 2008-10-03
- Microsoft launches software for cheap Portuguese laptop
- Microsoft launches software for cheap Portuguese laptopMicrosoft launches software for cheap Portuguese laptopThis is a great plan brought to you by Microsoft. This laptop will run the Microsoft Windows XP operating system allowing these school children to be compatible with the rest of the world. They can share...
- Tags: Notebooks, software, laptop computer, cheap Portuguese laptop, Portuguese laptop, Microsoft Launches, Microsoft Corp.
- Discussion threads 2008-10-03
- Skype says Tom violated agreement for Chinese service
- Skype says Tom violated agreement for Chinese serviceSo when do we clean up our own act?First we need to clean up our own operation, put a little sunshine into the dark corners of the domestic-"intelligence" "community", enact and enforce strong privacy legislation (at least on par with what's in effect...
- Tags: Skype Technologies S.A., Skype Says, agreement
- Discussion threads 2008-10-03
- Microsoft launches software for cheap Portuguese laptop
- Microsoft launched on Friday a software package for a Portuguese ultra-cheap laptop for school children that the government hopes will boost the country's technological edge in education. LISBON--Microsoft launched on Friday a software package for a Portuguese ultra-cheap laptop for school children that the government hopes will boost the...
- Tags: Software, Steve Ballmer, Microsoft Corp., Laptop Computer, Computer, Portugal, School Children, Government Hope, Magellan, Productivity, Notebooks, Hardware, Notebooks & Tablets, Reuters, laptops, education
- News items 2008-10-03
- Salesforce.com: Worries emerge
- Salesforce.com on Friday was downgraded from a buy to a sell by UBS analyst Heather Bellini because software as a service companies are likely to face the same headwinds as larger applications vendors. Meanwhile, Salesforce.com is targeting larger enterprises and that means it faces a slower buying cycle. ...
- Tags: Salesforce.com Inc., Sales Force Management, Sales, Larry Dignan
- Blog posts 2008-10-03
- Apple: Perhaps it needs the enterprise after all
- Apple: Perhaps it needs the enterprise after allThe 35% of Fortune 500 companies......testing the iPhone means "35% of IT departments doing their damn jobs by testing a competing product before coming to the realisation that it isn't as good as their current solution".As for Apple getting a foothold in mainstream...
- Tags: SMB/SME, Apple Inc., small and medium business, Apple iPhone
- Discussion threads 2008-10-03
- Apple: Perhaps it needs the enterprise after all
- Does Apple need to cook up an enterprise strategy pronto? Despite enterprise interest in the Mac platform and more importantly the iPhone Apple hasn't been going out of its way to target corporate users. That move may be a miscalculation given the economy and a struggling consumer. ...
- Tags: Apple iPhone, Apple Inc., Handhelds, Hardware, Larry Dignan
- Blog posts 2008-10-03
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