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Venatek Customer Knowledge (zip)

Venatek Customer Knowledge is a customer support tool used to store customer information and to track and resolve customer issues. The database of customer issues is also designed to be used as a company knowledge base. Supporting documentation such as Word documents or screenshots may be attached to the knowledge...

Tags: Microsoft SQL Server, Knowledge, Knowledge Base, Venatek Customer Knowledge, Database Back End, Databases, Document Management, Storage, Strategy, Enterprise Software, Software, Data Management, Finance, Managerial Accounting, Hardware, Management

Software downloads 2007-10-31

Additional Resources

Does SOA matter? (Part 4)

The HMS Titanic had state-of-the-art engines and a top-notch operation below deck. But in the end, the crew had other things on their minds. Geek & Poke's Oliver Widder picked up on my recent post that there is some speculation on whether SOA proponents may be wasting...

Tags: SOA, Geek & Poke, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick

Blog posts 2008-09-05

NetSuite moves early to support Chrome

NetSuite said Friday that it will offer native support for Google's Chrome browser, which is in beta and may not be enterprise strength yet. In a statement, NetSuite said its CRM, e-commerce, accounting and OpenAir unit will support Chrome in phases with support being complete in mid-October....

Tags: NetSuite Inc., Web Browsers, Internet, Larry Dignan

Blog posts 2008-09-05

Weekend Gadget Guidance: Find cheap printer ink, toner refills

Ever been to Amazon.com? Sure, everyone has. But how about lately? If you're in the market for a printer, the site's new Ink & Toner Finder makes it easy to save money on ink without investing the time in manually refilling your cartridge. ...

Tags: Printers, Hardware, Peripherals, Andrew Nusca

Blog posts 2008-09-05

Chrome's JavaScript poses challenge to Silverlight

Experts speaking at Microsoft's TechEd conference in Australia warn that JavaScript will continue to get speedier, making it the biggest rival of Silverlight technology. The biggest rival for Microsoft's next-generation Silverlight web technology will be JavaScript, not Adobe's ubiquitous Flash, according to experts speaking at Microsoft's TechEd conference in...

Tags: Microsoft Silverlight, JavaScript, Chrome, Scripting Languages, Software/Web Development, Web Development, Suzanne Tindal ZDNet Australia, Silverlight, Microsoft, Adobe, Flash, Google

News items 2008-09-05

EA's 'Spore' aims to create new worlds, businesses

Electronic Arts's creature-building game "Spore" offers players a chance to develop new worlds--and maybe even new lines of business for the video game maker. RALEIGH, North Carolina--Electronic Arts's creature-building game Spore offers players a chance to develop new worlds--and maybe even new lines of business for the video game...

Tags: Electronic Arts Inc., Spore, Games, Personal Technology, Reuters, Electronic Arts, video games, Nintendo

News items 2008-09-05

Dell repair adventure, conclusion

Well, our hero's story had a happy ending. The service tech came out to my office and replaced both the motherboard and the screen on my Dell laptop. After than magic was performed, the system booted up and ran just as it did before. I appreciate the help provided by...

Tags: Dell Computer Corp., Supplier, Digital Equipment Corp., Channel Management, Marketing, Dan Kusnetzky

Blog posts 2008-09-05

End of an era: Dell may dump its factories

Dell is reportedly trying to dump its manufacturing facilities across the globe in a turnabout that indicates it has no discernable edge in making PCs anymore. According to the Wall Street Journal: Dell has approached contract computer manufacturers with offers to sell the plants. One person...

Tags: Dell Computer Corp., Manufacturing, Desktops, Hardware, Larry Dignan

Blog posts 2008-09-05

News to know: Windows 7; Patch preview; Office 2.0; Dell

Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Ryan Naraine: Critical WMP, MS Office bugs on Patch Tuesday swat list Dancho Danchev:Malware and spam attacks exploiting Picasa and ImageShack Mary Jo Foley:...

Tags: Google Inc., Dell Computer Corp., Microsoft Windows 7, Comcast Corp., Microsoft Corp., Office 2.0, Microsoft Windows, Linux, Operating Systems, Software, Larry Dignan

Blog posts 2008-09-05

From Chapter Two: The appliance computing culture

The appliance computing culture earned its successes by focusing on the revenue generation side - and that, in turn, drove its own evolution to database technology, the "application as interfaces to data" view, and tight evolutionary links between University research groups and companies like DEC and DG. by Paul Murphy

Tags: Job, Processor, Database, Mainframes, Recruitment & Selection, Servers, Hardware, Human Resources, Workforce Management, Paul Murphy

Blog posts 2008-09-05

Martin jabs back at Comcast over suit

FCC chairman Kevin J. Martin responded to Comcast's lawsuit challenging the agency's authority to sanction the company. "Given Comcast's past failure to disclose its network management practices to its customers, it is important Comcast respond to the many still-unanswered questions about its new management techniques," Martin...

Tags: Comcast Corp., Federal Government, Advertising & Promotion, Productivity, Networking, Government, Marketing, Richard Koman

Blog posts 2008-09-04

Seinfeld & Gates: Was this ad supposed to be funny?

The long-awaited $300 million ad campaign that Microsoft launched to counter Apple's successful "I'm a Mac, I'm a PC" campaign aired during the Thursday night kickoff to the NFL season. Did you see it? I missed it on TV but caught it on YouTube. I don't get...

Tags: Advertisement, Mall, Apple Inc., Microsoft Corp., Jerry Seinfeld, Apple Mac OS X, Productivity, Desktops, Operating Systems, Software, Apple Mac OS, Hardware, Sam Diaz

Blog posts 2008-09-04

Google Chrome already beating Opera

Maybe Google really does have something here -- in just two days, they have leapfrogged Opera in market share, and have their eyes set on bigger fish. I would have thought that Google's foray into the browser market would have taken a bit more time to develop, but it...

Tags: Google Inc., Opera Software, Web Browsers, Internet, Garett Rogers

Blog posts 2008-09-04

Red Hat draws its line in the virtual sand with Qumranet

The caves of Qumran, located in in the highly disputed region of the West Bank that sits between Israel and Jordan and is populated by both Palestinians and Jews, is where the famous Dead Sea Scrolls were discovered. The scrolls are said by many Judaic scholars...

Tags: Hypervisor, Red Hat Inc., Virtual Desktop, Qumranet, Open Source KVM, Virtualization, Hardware, Jason Perlow

Blog posts 2008-09-04

Should political postings stay or go? A survey.

I've been blogging for ZD Net for several years, writing for ZD publications for almost 20 years. I've always found readers to be intelligent and thoughtful, which is why I continue to do this while doing other things as "work." My posting, A virus in your genes, think about that,...

Tags: U.S., R&D, Discovery, Blog, Politics, Survey, Creationism, Rational Rants, Research & Development, Blogging, Business Operations, Internet, Mitch Ratcliffe

Blog posts 2008-09-04

Handicapping the Fall Enterprise Software Race: SAP vs. Oracle vs. Microsoft

It's leapfrog time in enterprise software land, and the next frog to jump will be Oracle, which is hosting industry analysts next week in Redwood Shores and then hosting the entire world at its much-too-massive Open World Conference in San Francisco the following week. Oracle is...

Tags: Strategy, Small And Medium Enterprise, Oracle Corp., SAP AG, Microsoft Corp., Smb/Sme, Enterprise Software, Software, Joshua Greenbaum

Blog posts 2008-09-04

Microsoft finally earns a passing grade (barely) for WGA

Microsoft launched its Windows Genuine Advantage WGA anti-piracy program in early summer 2006. Its first year was, to put it charitably, a disaster. An epic fail. A big fat F on the year's report card. Things didn't get much better in 2007, either, as a server failure and other outages...

Tags: Report, Activation, Microsoft Windows XP, Microsoft Windows Genuine Advantage, Microsoft Windows Vista, Product Key, Microsoft Corp., Forum, Product ID Number, Microsoft Windows, Microsoft Windows Vista (Longhorn), Operating Systems, Software, Ed Bott

Blog posts 2008-09-04

Comcast challenges FCC authority

I don't have time to review this right now, but I wanted to get it up ASAP. Comcast is appealing the FCC decision on network management, even though it plans to comply. Here's the message I received: In connection with its filing today in the...

Tags: FCC, Commission, Network, Comcast Corp., Network Management, Sales Force Management, Federal Government, Internet, Networking, Sales, Government, Richard Koman

Blog posts 2008-09-04

81.2 mln smart meters in Europe by 2013

According to Berg Insight, the installed base of smart electricity meters in Europe will grow at a compound annual growth rate of 15.6% between 2008 and 2013 to reach 81.2 mln at the end of the period. After massive rollouts in Italy and the Nordic countries, the turn has now...

Tags: Europe, Berg Insight, Investment, Finance, AM

Blog posts 2008-09-04

81.2 mln smart meters in Europe by 2013

According to Berg Insight, the installed base of smart electricity meters in Europe will grow at a compound annual growth rate of 15.6% between 2008 and 2013 to reach 81.2 mln at the end of the period. After massive rollouts in Italy and the Nordic countries, the turn has now...

Tags: Europe, Berg Insight, Investment, Finance, AM

Blog posts 2008-09-04