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Deconstructing United Airlines: Where Customers are Transactions

Nothing new!I've had similar experiences with United.We tried to go from Baltimore to Florida...http://jeffstravellog.blogspot.com/2008/12/27-december-2008-miami-florida-nope.htmlThen we tried again the next day...http://jeffstravellog.blogspot.com/2009/01/28-december-2008-islamorada-florida-for.htmlNever had issues like this with any other airlines.A Contrary ViewWow, United really pulled your chain, as indicated by your investment in your extensive post. You cite some sad cases of...

Tags: United Airlines, Customers Ltd., United Corp.

Discussion threads 2009-08-20

Deconstructing United Airlines: Where Customers are Transactions

United Airlines: Customers are Merely Transactions If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.   You'd see hundreds of thousands of United Airlines frequent flier FF miles;...

Tags: Customers Ltd., Mile, Customer, United Corp., United Airlines, Corporate Communications, Workforce Management, Training And Certification, Marketing, Human Resources, Paul Greenberg

Blog posts 2009-08-20

Jaffer Business Systems Cuts Service Delivery Time to Customers by 25% Using CRM System

In 1982, Jaffer Brothers established Jaffer Business Systems to provide information technology solutions to client companies. With clients increasingly demanding the ability to slice, dice, and segment customers by parameters such as geographical location and turnover, Jaffer Business Systems realized it had to build its internal expertise in Customer Relationship...

Tags: CRM System, Customers Ltd., Oracle Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

Case studies 2009-07-01

IT Services Company Helps Customers Cut Costs, Ease Management With Online Services

PointBridge, headquartered in Chicago, Illinois, develops and deploys software solutions based on Microsoft Office SharePoint Server 2007 and other Microsoft technologies. The organization was a 2008 Microsoft Citizenship Partner of the Year global finalist and was recognized as the 2007 Microsoft U.S. Central Region Partner of the Year. PointBridge wanted...

Tags: Customers Ltd., IT Services, Information Technology, Microsoft Corp., Document Management, Managerial Accounting, Groupware, Content Management, Microsoft Office, Enterprise Software, Software, Finance, Office Suites

Case studies 2009-06-01

Telecom Calls on Consulting Expertise to Drive New Efforts, Saves Customers 10%

Swisscom is the leading telecommunications company in Switzerland. The company has more than 20,000 employees and an IT environment with over 6,000 servers, providing both internal and external services. Swisscom wanted to ensure that it got the most out of its IT investment and that it could deliver new, more...

Tags: Customers Ltd., Business Productivity, Swisscom AG, Information Technology, Microsoft Corp., Consulting, Strategic Planning, Telephony, Collaboration, Recruitment & Selection, Strategy, Telecom & Utilities, Telecommunications, Management, Networking, Human Resources, Workforce Management

Case studies 2009-06-01

CEMA Relies on HP StorageWorks and QLogic to Deliver Winning Networks for Its Customers

CEMA is among the leading medium-sized service providers in Germany focusing on IT, networks and service. CEMA wanted to provide successful network solutions for customers. CEMA implemented solutions based on HP StorageWorks disk arrays and QLogic Host Bus Adapter and switch technology. As an HP Preferred Partner Gold, CEMA has...

Tags: Customers Ltd., Hewlett-Packard Co., Network, HP StorageWorks, QLogic Corp., CEMA, Utility Computing, Networking

Case studies 2009-04-01

Proactive Outreach: Keeping Your Customers Happy and Your Costs Low

This white paper provides an overview of proactive customer service. By implementing new and innovative strategies, business can anticipate customer needs - and automatically deliver targeted, relevant offers and services - resulting in delighted customers and improved revenues. Developing more personal customer relationships generates loyalty but requires two-way interactions to...

Tags: Customer Service, Customers Ltd., Avaya Inc., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

White papers 2009-02-01

Data Warehousing With the DB2 Family for System z Customers: Leveraging Platform Strengths

This white paper will discuss the unique support for data warehousing and business intelligence offered by the IBM portfolio of platform solutions. In particular, it will show how an investment in System z, integrated with the DB2 family of solutions, can be used to meet an organization's requirements for data...

Tags: Data Warehouse, Customers Ltd., IBM DB2, IBM Corp., Business Intelligence, Pricing, Tools & Techniques, Databases, Storage, Enterprise Software, Software, Data Management, Marketing, Management, Hardware

White papers 2008-12-31

How Customers Are Cutting Costs and Building Value with Microsoft Virtualization

Businesses have never been under more pressure to reduce costs and operate more efficiently. Microsoft virtualization technology is one of the most effective means for making this happen. It provides powerful, tangible ways to streamline many traditionally time-consuming processes and minimize the resources needed to deploy and manage...

Tags: Customers Ltd., Information Technology, Microsoft Corp., Microsoft Virtualization Technology, Cloud Computing, Storage Management, Virtualization, Utility Computing, Storage, Hardware

White papers 2008-12-01

Aspect Software Improves Contact Center Visibility and Customers' Ability to Manage Performance

Aspect Software, Inc. is the world's largest company solely focused on the contact center industry. It needed to provide valuable customer data in real-time, allowing contact centers to make decisions quickly and better serve customers and to provide automatic notification of remedy tactics as performance problems are identified. Aspect Software...

Tags: Aspect Software Inc., Customers Ltd., Oracle Corp., Performance, Contact Center, Manage Inc., Call Centers, Customer Relationship Management (CRM), Telemarketing, It Operations, Enterprise Software, Software, Marketing, Marketing Research

Case studies 2007-09-01

BusinessObjects XI Release 2: What's Changed for Existing Version 5 and 6 Customers

BusinessObjects XI Release 2 integrates Business Objects products and Crystal Reports onto a single platform, allowing one to consolidate and standardize Business Intelligence BI deployments and lower Total Cost of Ownership TCO with reduced maintenance, hardware, end-user training, and support costs. With better ad hoc access to data and Microsoft...

Tags: Customers Ltd., Business Objects, TCO, BusinessObjects XI Release 2, Roi/Tco, Finance, Managerial Accounting

White papers 2007-08-01

Customer Knowledge Management: Adding Value for Our Customers

This paper examines the wide variety of ways organizations are using KM in their customer relationships. It begins with an examination of the need for Customer Knowledge Management CKM and how it differs from CRM. It then looks at the four different dimensions of customer knowledge and at some of...

Tags: Customers Ltd., Knowledge, University Corp., Queen, Knowledge Management, Strategy, Business Intelligence, Enterprise Software, Software, Management, Data Management

White papers 2005-07-25

Reducing Troubleshooting Time 80 Percent at Symantec - With Symantec i3 Software - Improves Response Time for Customers

More than 500 databases enable Symantec Managed Security Services and Symantec DeepSight Threat Management Services to provide critical security information to Symantec's most security-conscious customers. Symantec i3 software allowed the teams behind these services to increase key application performance up to 15 percent, reduce troubleshooting time by 80 percent, save...

Tags: Software, Symantec Corp., Customers Ltd., Security

Case studies

Additional Resources

10 ways to evaluate your IT management software

Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...

Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet

News items 2009-11-05

ScanCARE Enhances Medical Software With Advanced Analytics

ScanCARE Pty Ltd, established in 1987, has developed from a family owned surgical instrument repair company into a corporate leader in quality management technology in the medical industry. While ScanCARE's core solution is a powerful tracking and automated data collection tool, the company quickly identified an opportunity to address one...

Tags: Software, Analytics, Quality Management, Analysis, Zap Technology, ScanCARE, Quality, Business Operations

Case studies 2009-06-12

Pelephone - a Xeround customer profile

Sullivan Group profile Xeround inroduced me to one of their customers, Pelephone, so that I could hear first hand experience's with Xeround's "Intelligent Data Grid." I've spoke with Xeround in the past (see Xeround's Intelligent Data Grid for more information.) I spoke with Ilan Alter, Director Cellular Applications...

Tags: CDMA, HSPA, Xeround, Pelephone, Storage, Databases, Hardware, Enterprise Software, Software, Data Management, Dan Kusnetzky

Blog posts 2009-05-22

Lens Manufacturer Optimizes Order Management With RFID Technology

GKB Hi-Tech Lenses Ltd. satisfies more than 7 million spectacle wearers worldwide every year. With a total manufacturing area of more than 300,000 sq. ft., GKB Hi-Tech is always up to date with the latest technological advances in the optical industry. As GKB Hi-Tech grew, it needed an efficient, precise...

Tags: Microsoft BizTalk Server, Microsoft Corp., Order Management, Manufacturing, RFID, Web Services, Application Servers, Middleware, Wireless And Mobility, Security, Biometrics, Enterprise Software, Software

Case studies 2009-05-06

Ramco Systems Case Study: SIP Academy India

SIP Academy India Pvt. Ltd. is a children skill development organization headquartered in Chennai, India. SIP Academy relied on weekly sales report sent by the area partners to know about the performance of each Learning centers. This meant a lot of tedious job in reconciling the number of students enrolled,...

Tags: SIP, Ramco Systems, Ltd., Learning Centers, Session Initiation Protocol (SIP), Emerging Technologies

Case studies 2009-04-29

AdWords suit is alive

AdWords suit is aliveThis company has bigger problemsLOL. I never heard of them before, so I do the requisite Google. Halfway down the page are lots of links to complaints that this company is a rip-off for both contractors and customers. Maybe they should be trying to...

Tags: Google Inc., Google AdWords, Hewlett-Packard Co., advertisement, income

Discussion threads 2009-04-06

Would you run a server using Intel's Atom processor?

Intel desperately wants its Atom netbook processor inside almost every computing device on the market -- smartphones, automobiles, robots, regular desktops and laptops and of course, netbooks. But would you run an Intel Atom server? In a PC World article, Intel reveals that it...

Tags: Processor, Intel Atom, Intel Corp., Servers, Hardware, Andrew Nusca

Blog posts 2009-03-09