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- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Blog posts 2009-11-11
- Cool Screen Capture 7.0.1.292 (Windows)
- Cool Screen Capture is an excellent tool designed to accommodate customers' need. Professional technique and intuitive interface make it suitable for every customer. Customers can capture video or image from DV, TV Tuner and other devices. It can set video compression codec, device properties and camera properties. Cool Screen Capture...
- Software downloads 2009-11-10
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Blog posts 2009-10-20
- Art of the software deal can get messy
- Software buyers and vendors are increasingly butting heads amid a budget squeeze and increasingly aggressive sales tactics, according to Gartner. In a series of presentations at the Gartner IT Symposium in Orlando, analysts walked buyers through a few negotiating tactics with the likes of SAP, Microsoft, Oracle,...
- Blog posts 2009-10-20
- Cash Handling Firm Uses Mobile Applications to Deliver Data to Customers and Their Banks
- To boost service, Loomis Armored US had to improve the flow of cash information among Loomis, its customers, and their banks. The company chose devices running the Windows Mobile 6.1 operating system for messengers to send data to the data center where customers and their banks can access it. In...
- Case studies 2009-10-20
- Customer Intimacy wins in SAP SI's and Channel Partners
- Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...
- Blog posts 2009-10-14
- In the aftermath of the T-Mobile Chernobyl
- T-Mobile's Sidekick/Danger Inc. meltdown has far-reaching implications for wireless carrier data integrity responsibilities way beyond any immediate remediation the company may need to offer its customers. Yesterday, T-Mobile notified all of its Sidekick device customers that a failure which occurred on Microsoft's Danger,...
- Blog posts 2009-10-12
- Oracle's integration strategy: Customer trade-offs
- Oracle OpenWorld opened today in San Francisco, showcasing the company's efforts to integrate its diverse product line and make life simpler for customers. by Michael Krigsman
- Blog posts 2009-10-12
- The troubling thoughts re: outsourcing
- Watch this space for future problems! There’s a lot going on in the outsourcing world lately. Things like: - Perot Data Systems being acquired by Dell - ACS getting bought by Xerox Add to these deals,...
- Blog posts 2009-10-05
- Customer Support for iPhone 1.2 (Mobile)
- Customer Support for iPhone is for finding and calling any customer support number. It contains a directory of around 1000 customer support phone numbers. Arranged alphabetically with an easy search to locate the number you are looking for. Just find the number and touch to call. It lists only US...
- Software downloads 2009-10-05
- T-Mobile customers can soon pre-order the Motorola CLIQ for $199.99
- Andrew was lucky enough to get some hands-on time with the Motorola CLIQ a couple of weeks ago and I was thinking about picking one up since I am a T-Mobile customer. Today, T-Mobile announced that existing customers could pre-order the CLIQ starting 19 October by visiting the new CLIQ...
- Blog posts 2009-09-30
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Blog posts 2009-09-28
- Siemens cans SAP support
- Rumors have been circulating for weeks that Siemens plans to ditch SAP for its ERP support. The story goes that Siemens had become fatigued with the situation. A recent heavy hint should have come from Siemens signing off a massive deal with SuccessFactors. A report in...
- Blog posts 2009-09-12
- SAP and SME's: an update
- I've just returned from spending a day immersed in SAP at a London hotel with European and South African SME customers, channel partners and the Business ByDesign team. It's been fascinating. While the focus was on ByDesign, I met with All-In-One customers. It provided a useful...
- Blog posts 2009-09-11
- Lawn Service Assistant 1.3 (Windows)
- Professional lawn care business software. Now you can keep track of all past tree service jobs, lawn mowing job or snow removal jobs. Use the calendar to schedule anything you want, such as appointments or equipment maintenance. You can use the scheduler to find the best fit by viewing dates,...
- Software downloads 2009-09-11
- Pest Control Service 1.3 (Windows)
- Powerful software to make your pest control business more efficient. Now you can easily record and view info on every job you have done (services in termite control, roach control, carpenter or wood bee control, rodent and bird control, flea control, cockroach control, and general pest control which includes ants,...
- Software downloads 2009-09-08
- Cleaning Service 1.3 (Windows)
- Powerful software to make your cleaning business more efficient. Now you can easily record and view info on every cleaning job you have done: floor care, carpet care, self-employment, window washing, custodial training and many other areas related to the cleaning industry. You can use the scheduler to find the...
- Software downloads 2009-09-03
- Oracle Business Brief - Keeping hold of your customers, especially in tough economic conditions
- You know as much as anyone about the challenges faced by midsize organizations. There are always competitors with deeper pockets, customers demanding more for less, and suppliers giving preferential terms to larger organizations. How can you sharpen your competitive edge? Read this white paper to learn how Oracle can...
- White papers 2009-09-01
- Deconstructing United Airlines: Where Customers are Transactions
- United Airlines: Customers are Merely Transactions If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...
- Blog posts 2009-08-20
- Cutting Through the Noise:Delivering the Right Marketing Message to the Right Customer
- Financial institutions have the opportunity to dramatically improve their understanding of what their customers and prospects are seeking through analysing current customer behaviours in the context of customer location. The resulting location-based insights enable institutions to deliver more targeted, relevant and appropriate marketing message to customers, and produce better results...
- White papers 2009-08-20
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