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Reducing Distribution Costs: The Value of RedPrairie's Productivity Management Solution - Customer Survey

For many companies, distribution costs as a percentage of sales continue to rise. Labor costs generally represent the greatest single component of distribution costs, ranging from 40 percent to as much as 70 percent of the total. In this context, ARC conducted a user survey of RedPrairie's labor Productivity Management...

Tags: RedPrairie, Customer Survey, ARC Advisory Group, Distribution Cost, Labor Relations, Marketing Research, Sales Strategy, Human Resources, Marketing, Sales

White papers 2003-03-01

Additional Resources

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices...

Tags: Information Technology, Forrester Research Inc., Business Satisfaction, Strategy, Management

White papers 2009-10-29

Why is Microsoft opening up its Outlook file format now?

On October 26, Microsoft officials announced they were planning to open up the Outlook Personal Folders .PST file format and making it freely and safely licensable. What no one has said so far is why is Microsoft doing this now and who will likely benefit from the move. ...

Tags: Antitrust, Microsoft Corp., File Format, PST, Microsoft Outlook, E-mail, Groupware, Microsoft Office, Corporate Law, Office Suites, Software, Online Communications, Enterprise Software, Business Operations, Mary Jo Foley

Blog posts 2009-10-27

Ellison's keynote: Linux, Exadata, the Governator and more

Oracle CEO Larry Ellison took the stage for the final keynote at Oracle OpenWorld 2009 today - an afternoon session that followed lunch and got off to a rough start when Infosys CEO Kris Gopalakrishnan who was scheduled to speak after Ellison came on stage first and spent 45 minutes...

Tags: Oracle Corp., Larry Ellison, IBM Corp., Ellison, Fusion, Linux, UNIX, Operating Systems, Open Source, Software, Sam Diaz

Blog posts 2009-10-14

Apple releases iPhone OS 3.1.2

Wow, you guys have been putting up with all those bugs?Yikes. Makes me glad I have a better phone.You mean one of those phones with near zero customer satisfaction levels By near zero I mean in comparison with iPhone satisfaction levels as recently reported by JD Power.Even with this handful...

Tags: Smart phones, Telecom & Utilities, Apple iPhone, phone, Apple Inc., customer satisfaction

Discussion threads 2009-10-08

Verizon ad trashes AT&T's 3G coverage

However, JD Power tells us a slightly different storyAccording to their latest survey the iPhone is ranked top in customer satisfaction for both consumer and business users. In fact I was surprised at the size of the large margin the iPhone has with business users.I guess this means that if...

Tags: Smart phones, Telecom & Utilities, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc., AT&T 3G coverage, AT&T 3G, advertisement, Apple Inc., 3G

Discussion threads 2009-10-08

Apple leads smartphone customer satisfaction

Let the flame wars beginntNo question that Apple changed the gameover 2 years ago.Why aren't the others catching up?Nokia seems to have disappeared.Microsoft latest 6.5 is a disappointment even to Paul Thurrott.I can understand the reference toNokia, but Microsoft has nothing to do with this. The operating system can be...

Tags: Telecom & Utilities, Smart phones, Apple Inc., High Tech Computer Corp., phone, survey

Discussion threads 2009-10-08

Survey says slow, kludgy business processes hamper competitiveness

Surveys.... sighI think it will be hard for any manager to say anything other than "yeah we're not there yet, we need to be more proactive etc." when asked "are you equipped to to respond to market or customer changes quickly enough to compete well in a global marketplace?"Right....

Tags: Marketing research, business process, survey

Discussion threads 2009-10-07

Survey says slow, kludgy business processes hamper competitiveness

The bottom line: An overwhelming majority of businesses still feel they have a ways to go before they are equipped to respond to market or customer changes quickly enough to compete well in a global marketplace. by Dana Gardner

Tags: Business Process, Dana Gardner, Survey, Operational Planning, Marketing Research, Business Operations, Marketing

Blog posts 2009-10-07

Outsourcing picks up for smaller enterprises

The outsourcing market has traditionally been perceived as something only the larger enterprises entertain. Research from Computer Economics suggests that as the large enterprise business has become tougher, the outsourcing companies are getting better at reaching the smaller and mid-sized market. The reports...

Tags: Application Development, Information Technology, Outsource, Service Provider, IT Organization, Outsourcing, Managed Hosting, Software Development, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Dennis Howlett

Blog posts 2009-09-30

Smartphones: Is image really everything?

Yeah, it's all imageTechnical excellence and outstanding UI design has nothing to do with it at all.RE: Smartphones: Is image really everything?You wouldn't call tens of millions of iPhones a commodity? It's just a cooler commodity than the Pre or Blackberry, et al. And aside from the 'coolness' of it,...

Tags: Smart phones, Handhelds, larry, Apple iPhone, phone, smart phone, Pre

Discussion threads 2009-09-24

Red Hat gains operating system share at Sun's expense

Red Hat's fiscal second quarter results were solid across the board as the company continues to poach operating system market share even though server sales are weak. Simply put, you can't extrapolate Red Hat's results to other enterprise software vendors. Red Hat's continued growth is at the...

Tags: Red Hat Inc., Operating System, Sun Microsystems Inc., Open Source, Larry Dignan

Blog posts 2009-09-24

J.D. Powers: Verizon tops in voice quality; AT&T, Sprint get no love

How are Sprint and Verizon different on call quality?This is a technological impossibility.Sprint, Verizon and Alltel have no difference in call quality. It is free to roam on the networks of all three for any customer of any of the three. Therefore, the coverage and call quality offered...

Tags: AT&T Corp., Verizon Communications Inc., Sprint Communications, J.D. Power Associates

Discussion threads 2009-09-04

McKinsey's 'Business and Web 2.0' Report and the new Consulting Landscape

McKinsey, the venerable management consulting company, has produced their second piece of 'Web 2.0 in business' research this year. This is arguably a sign of the rapid maturation of the 2.0 technology and associated (and I'd argue more important) change management sector: the pricey consulting company...

Tags: Web, McKinsey & Co., Consulting, Web 2.0, Channel Management, Internet, Marketing, Oliver Marks

Blog posts 2009-09-02

Has Steve Jobs banned Apple staff from social media?

Nothing wrong with thatApple does rely on secrecy, especially in their R&D, to get more bang for their buck when the product is finally announced. I could see why Apple would want their employees not talking about their jobs in the social media. I can see why a lot of...

Tags: Blogging, Steve Jobs, Apple Inc., blog, social media

Discussion threads 2009-08-31

Open source can save your life

Quick, if your life depended on it, which health care information system would you rather your hospital used: A proprietary system developed by software engineers based on marketing input, bug reports and customer requests? An open source system developed by thousands of health care practitioners including...

Tags: Hospital, Open Source, Health Care, VA, Healthcare, Vertical Industries, Benefits, Human Resources, Robin Harris

Blog posts 2009-08-23

Social CRM: Shifting power and rapid burn

Something is beginning to concern me...Michael,Good writing and great article. However, you are bringing a point that has began to bother met about this whole SCRM thing.We are beginning to talk about how it works when you complain online, show case studies of how companies are handling complaints faster...

Tags: Marketing research, Strategy, Look Here

Discussion threads 2009-08-19

News to know: Bing; Windows; HP; RIM; ZuiTUbe; CD sales; Wimax

Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Larry Dignan: Bing gains search share on Yahoo, Google Ed Bott: XP, Vista, or Windows 7: Which OS is...

Tags: Research In Motion Ltd., Larry Dignan, Richard Koman, Hewlett-Packard Co., CD, Matthew Miller, Adrian Kingsley-Hughes, Sam Diaz, Microsoft Windows 7, Microsoft Windows, Sales Strategy, E-mail, WiMAX, Operating Systems, Software, Sales, Online Communications, Wireless And Mobility

Blog posts 2009-08-19

PC makers make (small) progress closing Apple's customer satisfaction gap

Apple's customer satisfaction index rating slipped a bit in 2009, but PC makers such as Gateway and HP managed to improve their ratings, according to the University of Michigan's American Customer Satisfaction Index. Apple is still leader of the pack with a score of 84, down from...

Tags: Gateway Co., Brand, PC Company, Apple Inc., Customer Satisfaction, ACSI, Product Marketing, Branding, Marketing, Larry Dignan

Blog posts 2009-08-18

Gartner financial apps MarketScope

Earlier today I saw Oracle crowing about getting a top slot in Gartner's Marketscope for financial applications. They weren't the only ones. SAP took a similar top slot. But then all the others Gartner looked at: Epicor, Lawson, Microsoft, Exact, Infor, Sage and Unit 4 Agresso scored 'positive.' Odd you...

Tags: PeopleSoft Inc., Oracle Corp., Financial, On-demand, Gartner Inc., Sage, KashFlow, Managed Hosting, Smb/Sme, Cloud Computing, Dennis Howlett

Blog posts 2009-08-17