customer survey

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Reducing Distribution Costs: The Value of RedPrairie's Productivity Management Solution - Customer Survey

For many companies, distribution costs as a percentage of sales continue to rise. Labor costs generally represent the greatest single component of distribution costs, ranging from 40 percent to as much as 70 percent of the total. In this context, ARC conducted a user survey of RedPrairie's labor Productivity Management...

Tags: RedPrairie, Customer Survey, ARC Advisory Group, Distribution Cost, Labor Relations, Marketing Research, Sales Strategy, Human Resources, Marketing, Sales

White papers 2003-03-01

Additional Resources

Efficiency, sustainability, and digital natives accelerate paper's path to digital

As people spend more time consuming information digitally at home and at work, reliance on paper continues to decrease. But how far are we across the Digital Divide? In 1975, George E. Pake, then head of Xerox Corp.’s Palo Alto Research Center, predicted that in 1995 his office would be...

Tags: Word-processing, Sustainability, Whiteboard, Tool, Forrester Research Inc., iWorkers, Productivity, Sheri McLeish

Blog posts 2009-12-04

Customers have spoken: AT&T = FAIL!

A survey of cell phone users of four of the major cell phone providers has ranked the ball-and-chain that the iPhone comes attached to, AT&T, last when it comes to customer satisfaction. by Adrian Kingsley-Hughes

Tags: AT&T Corp., Cell Phone, Cellular Phones, Telecom & Utilities, Consumer Electronics, Personal Technology, Adrian Kingsley-Hughes

Blog posts 2009-12-02

Consumer Reports ranks AT&T last among U.S. wireless carriers

More salt on the woundEven AT&T's latest commercials seem to echo the very same perceptions everyone has of them. And they seem to do little to help their own image.I think one commercial boasts they can reach something like 98% of the US population, which is great if you...

Tags: Smart phones, Wi-Fi, Wireless and Mobility, Telecom & Utilities, AT&T Corp., VZW, Apple iPhone, LTE, Verizon Communications Inc., Apple Inc., wireless carrier, carrier, Consumer Reports, wireless

Discussion threads 2009-12-01

Apple to smokers: butt out or void your warranty

Well here it is...http://www.cdc.gov/niosh/npg/npgd0446.htmlI have seen tar filled electronicsIt gets nasty. You open them up, and they can be full of tar and all this brown/black gunk. You can get a nicotine high just by touching the parts.As for second hand smoke risk, thats kind of unfounded. Is that gunk...

Tags: Apple Inc., cigarette, joint, Cannabis, tar, smoker, computer

Discussion threads 2009-11-23

Wow! Top execs say they are influenced by social networks

What this means for B2B marketers:Trade publishers have tried, unsuccessfully, for years to build such on-line communities which they could control and mine. As it turns out, customers (C-level execs) like everyone else want to own and control their own networks. If customers are increasingly turning to each other for...

Tags: NETWORKING, social networking, network, social media, Astak

Discussion threads 2009-11-18

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

Forrester Strategies for Assessing IT Business Satisfaction

If you aren't assessing customer satisfaction you are overlooking a potential goldmine. This valuable data is crucial to creating a successful IT strategy. But where do you start? This new Forrester Research white paper explores the importance of assessing IT business satisfaction. It includes best practices...

Tags: Information Technology, Forrester Research Inc., Business Satisfaction, Strategy, Management

White papers 2009-10-29

Why is Microsoft opening up its Outlook file format now?

On October 26, Microsoft officials announced they were planning to open up the Outlook Personal Folders .PST file format and making it freely and safely licensable. What no one has said so far is why is Microsoft doing this now and who will likely benefit from the move. ...

Tags: Antitrust, Microsoft Corp., File Format, PST, Microsoft Outlook, E-mail, Groupware, Microsoft Office, Corporate Law, Office Suites, Software, Online Communications, Enterprise Software, Business Operations, Mary Jo Foley

Blog posts 2009-10-27

Ellison's keynote: Linux, Exadata, the Governator and more

Oracle CEO Larry Ellison took the stage for the final keynote at Oracle OpenWorld 2009 today - an afternoon session that followed lunch and got off to a rough start when Infosys CEO Kris Gopalakrishnan who was scheduled to speak after Ellison came on stage first and spent 45 minutes...

Tags: Oracle Corp., Larry Ellison, IBM Corp., Ellison, Fusion, Linux, UNIX, Operating Systems, Open Source, Software, Sam Diaz

Blog posts 2009-10-14

Apple releases iPhone OS 3.1.2

Wow, you guys have been putting up with all those bugs?Yikes. Makes me glad I have a better phone.You mean one of those phones with near zero customer satisfaction levels By near zero I mean in comparison with iPhone satisfaction levels as recently reported by JD Power.Even with this handful...

Tags: Smart phones, Telecom & Utilities, Apple iPhone, phone, Apple Inc., customer satisfaction

Discussion threads 2009-10-08

Verizon ad trashes AT&T's 3G coverage

However, JD Power tells us a slightly different storyAccording to their latest survey the iPhone is ranked top in customer satisfaction for both consumer and business users. In fact I was surprised at the size of the large margin the iPhone has with business users.I guess this means that if...

Tags: Smart phones, Telecom & Utilities, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc., AT&T 3G coverage, AT&T 3G, advertisement, Apple Inc., 3G

Discussion threads 2009-10-08

Apple leads smartphone customer satisfaction

Let the flame wars beginntNo question that Apple changed the gameover 2 years ago.Why aren't the others catching up?Nokia seems to have disappeared.Microsoft latest 6.5 is a disappointment even to Paul Thurrott.I can understand the reference toNokia, but Microsoft has nothing to do with this. The operating system can be...

Tags: Telecom & Utilities, Smart phones, Apple Inc., High Tech Computer Corp., phone, survey

Discussion threads 2009-10-08

Survey says slow, kludgy business processes hamper competitiveness

Surveys.... sighI think it will be hard for any manager to say anything other than "yeah we're not there yet, we need to be more proactive etc." when asked "are you equipped to to respond to market or customer changes quickly enough to compete well in a global marketplace?"Right....

Tags: Marketing research, business process, survey

Discussion threads 2009-10-07

Survey says slow, kludgy business processes hamper competitiveness

The bottom line: An overwhelming majority of businesses still feel they have a ways to go before they are equipped to respond to market or customer changes quickly enough to compete well in a global marketplace. by Dana Gardner

Tags: Business Process, Dana Gardner, Survey, Operational Planning, Marketing Research, Business Operations, Marketing

Blog posts 2009-10-07

Outsourcing picks up for smaller enterprises

The outsourcing market has traditionally been perceived as something only the larger enterprises entertain. Research from Computer Economics suggests that as the large enterprise business has become tougher, the outsourcing companies are getting better at reaching the smaller and mid-sized market. The reports...

Tags: Application Development, Information Technology, Outsource, Service Provider, IT Organization, Outsourcing, Managed Hosting, Software Development, It Operations, Business Operations, Outsourcing & Subcontracting, Software/Web Development, Dennis Howlett

Blog posts 2009-09-30

Smartphones: Is image really everything?

Yeah, it's all imageTechnical excellence and outstanding UI design has nothing to do with it at all.RE: Smartphones: Is image really everything?You wouldn't call tens of millions of iPhones a commodity? It's just a cooler commodity than the Pre or Blackberry, et al. And aside from the 'coolness' of it,...

Tags: Smart phones, Handhelds, larry, Apple iPhone, phone, smart phone, Pre

Discussion threads 2009-09-24

Red Hat gains operating system share at Sun's expense

Red Hat's fiscal second quarter results were solid across the board as the company continues to poach operating system market share even though server sales are weak. Simply put, you can't extrapolate Red Hat's results to other enterprise software vendors. Red Hat's continued growth is at the...

Tags: Red Hat Inc., Operating System, Sun Microsystems Inc., Open Source, Larry Dignan

Blog posts 2009-09-24

J.D. Powers: Verizon tops in voice quality; AT&T, Sprint get no love

How are Sprint and Verizon different on call quality?This is a technological impossibility.Sprint, Verizon and Alltel have no difference in call quality. It is free to roam on the networks of all three for any customer of any of the three. Therefore, the coverage and call quality offered...

Tags: AT&T Corp., Verizon Communications Inc., Sprint Communications, J.D. Power Associates

Discussion threads 2009-09-04

McKinsey's 'Business and Web 2.0' Report and the new Consulting Landscape

McKinsey, the venerable management consulting company, has produced their second piece of 'Web 2.0 in business' research this year. This is arguably a sign of the rapid maturation of the 2.0 technology and associated (and I'd argue more important) change management sector: the pricey consulting company...

Tags: Web, McKinsey & Co., Consulting, Web 2.0, Channel Management, Internet, Marketing, Oliver Marks

Blog posts 2009-09-02