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- Wanted: Your best/worst customer services stories
- Wanted: Your best/worst customer services storiesFrontier CommunicationsI recently had a bad experience with Frontier Communications. I recently relocated for a job, and in the process left Frontier's service area. The issue is that when I cancelled I was told that I would not be charged a cancellation fee. I ended...
- Discussion threads 2009-04-16
Additional Resources
- Windows and Office cash cows take a hit in Microsoft's first quarter
- BURN BABY BURNNice to see Microsoft start the downward spiral.Don't get too happy...Every company has a blip in its future - just wait until the next quarter.When you're on top the only way is down.Happened to all those on top at some point....IBMNovellGMLotusLike so many other companies?But then again, the...
- Discussion threads 2009-10-23
- Enterprise investment in online communities continues to grow
- Sharpie Uncapped Community ExampleJennifer - Your story is correct. Enterprises like Newell Rubbermaid are increasing investment in online communities. Our first online community is Sharpie Uncapped (http://sharpieuncapped.com) that we launched earlier in 2009. We expect to launch more branded communities focused on specific consumer targets in 2010....
- Discussion threads 2009-10-07
- Countdown to Google Voice on iPhone
- It's going to be a while...I don't think Apple is ever going to approve Google Voice, unless pressured to. They know that when users install Google Voice, they are going to want to replace the phone icon with Google Voice. They will want to replace the Messages Icon with something...
- Discussion threads 2009-10-06
- Private clouds: A valuable concept or buzzword bingo?
- Governance and Control are a serious isssue...The blog seemed to try to downplay the loss of control of business information and data like it was the same as losing control of an electricity grid. The two things are not the same. When the electricity grid goes down, sure business stops...
- Discussion threads 2009-10-01
- News to know: HP; AT&T; Malware; Twitter; RIM
- Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Adrian Kingsley-Hughes: Hordes of owners complain of problems with HP Elite Pavilion PCs using Core i7 Ed Bott: Apple...
- Blog posts 2009-09-28
- RIM signals price war potential; Fallout could be substantial
- Thesis-changing?Potential MBAs racing to their pcs to start re-writes?RE: RIM signals price war potential; Fallout could be substantialWant to see consumers really scoop up smart phones? Have the carriers charge $5.00 a month for data plans... Some consumers don't see the value in paying $30 a month for mobile...
- Discussion threads 2009-09-25
- Intuit service shows how little patients count
- OpportunityIf I wanted to make a lot of money spamming people, I'd just send out phony doctor bills.Nobody has any idea how many bills they are supposed to be getting, or how much they are supposed to be. One more for "lab fees" would probably get paid by a...
- Discussion threads 2009-09-25
- Does social media reward whining?
- The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...
- Discussion threads 2009-09-24
- AT&T takes the phone out of iPhone
- Funny...Im on the east coast too and live in rural america to boot eastern shore. Verizon has the [b]best[/b] coverage hands down. 100% here - better than VerizonI'm on the east coast and have no issues with my iPhone. Rock solid and reliable. Better than the Verizon NOTwork.RE:...
- Discussion threads 2009-09-23
- Sprint extends unlimited plan to businesses; Shares jump on acquisition rumors
- Sprint said today that it's rolling out new pricing plans for business customers, including the new "Any Mobile, Anytime" offering that it announced for consumers last week. Called Business Advantage, the new offerings are an extension of Sprint's aggressive campaign to lure back customers who left following...
- Blog posts 2009-09-14
- Young man yells at cloud
- Nice theory, but..."Or as Mark Twain once said, ?Put all your eggs in one basket and watch that basket.?"But isn't moving to the "cloud" putting all your eggs all in one basket...and that all you can do is watch...because you have NO control over it.And how about when your "cloud"...
- Discussion threads 2009-09-03
- AT&T's "problem" customers get the blame
- Fortune Magazine swallows the AT&T pitch hook, line and sinker in a story titled "Bandwidth hogs â€" iPhones and other smartphones." Writer Jon Fortt dishes up a steaming dish of bull shoveled straight out of AT&T PR: Now the wireless providers hawking those Internet-enabled mobile devices...
- Blog posts 2009-09-02
- Social CRM: Shifting power and rapid burn
- Something is beginning to concern me...Michael,Good writing and great article. However, you are bringing a point that has began to bother met about this whole SCRM thing.We are beginning to talk about how it works when you complain online, show case studies of how companies are handling complaints faster...
- Discussion threads 2009-08-19
- Culture of cheap: How discount computers cost the consumer
- The speed of TechThe problem is not cheap, but rapid devaluation. Tech has always had a sweet spot value for price. I am not keen on spending top dollar only to have the hardware devalue by 50% in a week. This is where cheap comes in. If the thing is...
- Discussion threads 2009-08-12
- VMware's vision: Clouds everywhere
- While I was making my way out to San Francisco for OpenSource World/Next Generation Datacenter/Cloudworld, VMware issued a press release stating that they were acquiring Spring Source, a supplier of Platform as a Service offerings. This, I believe, opens the door for VMware to offer a nearly complete, end-to-end solution...
- Blog posts 2009-08-12
- A look at On2 Technologies and why Google wants it
- It's not very often that Google makes an acquisition and the target inspires a collective "who?" But that's what happened when the search giant bought On2 Technologies, a penny stock trading in obscurity on the American Stock Exchange, for 60 cents a share. And unless you've followed the wonderful world...
- Blog posts 2009-08-05
- Stories that warrant watching: SPSS, HP, Acer, Google, SAP, Oracle, NetSuite
- Wedding bells for a Chicago software firm Last week, IBM offered to pay $1.2 billion for SPSS, nee Statistical Package for the Social Sciences. SPSS was one of those niche firms with a lot of brilliant folks on board. They possessed a number of slick apps that...
- Blog posts 2009-08-03
- SAP's Schwarz & Sikka: The Road to More Agile Business Performance
- Last week I had the opportunity to spend time with SAP CTO Vishal Sikka and separately SAP executive board member John Schwarz, and I've been ruminating on our conversations a lot since those meetings. Fortunately I was part of a group of bloggers who have been following SAP closely, and...
- Blog posts 2009-07-31
- Live@edu and Moodle: A shameless publicity stunt?
- Live@edu and Moodle: A shameless publicity stunt?LicensingAssuming that Microsoft is the copyright holder of this code, they can do what ever they wish with it. They are NOT restricted to the GPL.Any later additions/changes by others is another story however.Okay, what is the problem?I'm not sure that I follow your...
- Discussion threads 2009-07-22
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