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- Salesforce demos Service Cloud 2
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud...
- Videos 2009-11-18
- Why IT can't seem to deliver measurable productivity
- Sounds like excuses to me.If it can't be shown on the bottom line, its useless.IT really needs to be aligned with business needs.From what I have heard talking with several managers, IT needs to come out out the silo and focus on delivering business needs and services. From what...
- Discussion threads 2009-11-11
- MSI CR600 013US - P 2 GHz - 16" TFT
- MSI CHEAP OK.MISLEADING WARRANTY . ONCE YOU BUY A COMPUTER. YOU ARE ON YOUR OWN. NO CUSTOMER SERVICE. NO TECH SUPPORT.WORST CUSTOMER SERVICE EVER.I RECOMMEND TO BUY OTHER PRODUCT TOSHIBA ,SONY, HP, DELL FOR 50 OR 100 DOLLARS MORE AT LEAST YOU GET THE SERVICE.CUSTOMER SERVICE NEVER REPLY...
- Discussion threads 2009-10-28
- Panasonic DMR-EZ47VK
- Panasonic should be ashamedThe DMR-EZ47V has so many 'quirks' and Panasonic Customer Service is so awful that I would highly recommend NOT purchasing this unit or any closely related to it. There are lots of reviews out there so why trust me? I have a degree in Computers and am...
- Discussion threads 2009-10-23
- Egsoft After-sale Service 4.5 (Windows)
- Egsoft After-sale Service is a process for handling customer service software, can be very convenient for customer, service, maintenance, commodity parts, warehouse, staff and assessment, accounts, and the re-visit and other practical functions. Widely used in need of repair service and after-sales service industry. Highlight the ease operation and functional...
- Software downloads 2009-10-21
- Web Help Desk Free 9.2.2.1 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-10-16
- 10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh
- Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also available as an entry in our 10 Things blog.
- Download resources 2009-10-01
- Customer Service NicheBooklet 1.0 (Windows)
- Niche Content Kit gives you a framework so that you can create products that reflect your style, personality or voice. Here are just a few things you can do with Niche Content Kit: Create articles that are truly private label articles in 15 minutes or less. Develop niche-specific e-mail courses,...
- Software downloads 2009-10-01
- DIRECTV, Inc. Continues to Drive Improvements in Customer Service and Sales Processes
- DIRECTV, Inc. wanted to reduce reliance on a paper-based process for tracking sales and pipelines, which resulted in agents having outdated information and streamline contact center operations to eliminate duplicate calls to multiple locations and to accelerate service. The challenge was to empower a geographically-dispersed sales force with tools to...
- Case studies 2009-10-01
- Accountancy Provider Transforms Customer Service With Business Management Solutions
- Inflexible systems at Freelance World hindered its ability to provide an efficient service. Microsoft Gold Certified Partner Codify helped the accountancy provider deploy Microsoft Dynamics AX 2009 and Microsoft Dynamics CRM 4.0 business management software, with interfaces built using Microsoft Silverlight. Employees now spend less time processing invoices and focus...
- Case studies 2009-10-01
- Follow up: Yahoo Mail's search bug and customer service
- So, any idea what causes the problem?I justchecked mine and it seems to be working normally.The link is badSomeone needs to fix the link to this article on the news page. The link starts out hhttp instead of http. Pay attention guys.With other great choicessuch as GMail, LiveMail, and GMX,...
- Discussion threads 2009-09-18
- Follow up: Yahoo Mail's search bug and customer service
- A few weeks ago we highlighted about an odd Yahoo Mail search bug. The problem: Yahoo Mail's search function wouldn't work and that's a big issue when you have thousands of email messages. Here's a look at how Yahoo has responded to users. by Larry Dignan
- Blog posts 2009-09-18
- Brent Leary Expounds: The SMBs Rejoice
- Small Business CRMI happened to come across your article today and was somewhat dismayed by your comments regarding Salesforce.com's customer service. As the CEO of Commence Corporation a provider of CRM solutions to thousands of small to mid-size businesses I have very little interest in defending Salesforce.com about...
- Discussion threads 2009-09-16
- Using social media to turn all staff into customer service reps
- Good griefSocial media give me a break, so now they turn off the 1-800 numbers and tell you go to a web-site...I will NEVER do business with a company that does not have accountability and support.This is not the Soviet Union.RE: Using social media to turn all staff into customer...
- Discussion threads 2009-09-04
- Using social media to turn all staff into customer service reps
- There is a strong trend among corporations to use social media to turn nearly every one of their employees into customer service reps and evangelists. Best Buy is an excellent example. It is using Twitter to answer technical queries and it even specifies a minimum of 250...
- Blog posts 2009-09-04
- Executives Prescribe CRM Customer Service Solution to Cure Swiss Medical Advisory
- When in-network customers want medical advice, they call the Swiss firm of Medi24. In fact, nursing professionals and physicians can answer upwards of 3,500 calls per day. Given such a large call volume, even small improvements in efficiency add up to significant savings. That motivated managers to implement Microsoft Dynamics...
- Case studies 2009-09-01
- Web Help Desk Software 9.2.1.7 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-08-19
- Verizon, T-Mobile lead in wireless customer service; AT&T, Sprint below average
- I'll not leave Verizon...just to get an iPhone from AT&T. If Verizon does not sell the iPhone when my contract is up in a year, I'll be getting a Blackberry smartphone and keep using my iPod touch.Sprint is not getting it doneIts going to be hard to lower that churn...
- Discussion threads 2009-08-13
- Verizon, T-Mobile lead in wireless customer service; AT&T, Sprint below average
- J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which was acquired by Verizon, led the research firm's customer service rankings. Overall, customer care performance has improved...
- Blog posts 2009-08-13
- CRMWeb 2.5 (Windows)
- CRMWeb is a flexible, efficient and easy to use CRM software solution for small and medium-sized companies. CRM Web is integrating all success relevant departments of your business: sales, marketing and customer service. Flexibility, integration, adaptability, performance and reduced total costs are the key features of our web-based CRM software...
- Software downloads 2009-08-11
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