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customer service (621 results), customer service representative (3 results), customer service management (1 results)
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- Take Your Customer Service to the Next Level
- In a marketplace where too many products and services are chasing too little demand, businesses face a daunting challenge: do everything possible to attract and retain customers. Here are eight strategies for creating a relationship with your customers that will keep them coming back.
- White papers 2009-07-03
- Web Help Desk Software 9.2.0.10 (Mac)
- The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...
- Software downloads 2009-07-01
- Better Customer Service with a Decision-Oriented Enterprise
- Watch the webcast to learn about the benefits of a decision-oriented enterprise, the market drivers, and how you can make your business decision driven.
- Webcasts 2009-06-18
- What's not dead: Good old-fashioned customer service
- What's not dead: Good old-fashioned customer serviceGood Customer Service Keeps Me AroundI agree 100% with they synopsis of your article - good customer service in the end is more valuable to customer retention than any amount of social networking.For example, I do all of my banking through Charles Schwab. ...
- Discussion threads 2009-05-08
- What's not dead: Good old-fashioned customer service
- We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned...
- Blog posts 2009-05-07
- Three reasons companies fear social media ??? and why they shouldn???t
- Three reasons companies fear social media ??? and why they shouldn???tEnterprise toolsSecurity and efficiency are the most important elements to a corporations. They worry that information will leak, and they worry that their employees will not utilize the tools correctly and professionally, which would lead to a drop in efficiency...
- Discussion threads 2009-05-05
- Yaofang.com Builds a High Efficiency Platform for Customer Service
- Yaofang.com wanted to expand the functionalities of the call center system to enable medical experts and staff to attend to customer queries through several channels and introduce new customer contact points to provide a better customer experience and stronger medical support services. The challenge was to enable the sales team...
- Case studies 2009-05-01
- Focusing on customer service
- Drew Martin, CIO of Sony Electronics, discusses the company’s strategy to be more customer-centric. He says, the company is starting to educate customers about its products on the Sony web site, so they can make better purchasing decisions. by Administrator
- Blog posts 2009-04-21
- SmarterTrack 4.0 (Windows)
- SmarterTrack 4.x is a powerful help desk application that transforms customer service efforts into a comprehensive, multi-channel communications portal with features like a Ticket system, Live Chat, WhosOn, branding and language support, cost analysis, data mining, reporting, surveys, and a Knowledge Base. Fully integrated brand support enables companies to increase...
- Software downloads 2009-04-20
- Wanted: Your best/worst customer services stories
- I get a lot of email from readers of this blog (and yes, I do read all of it, even if I never manage to get around to replying) and sometimes I get in a cracking question that's idea for a group discussion. Here's one from Lynne: ...
- Blog posts 2009-04-16
- Austrian Mobile Provider H3G Dials Up HP Software Professional Services - Saves Time and Improves Customer Service Via Configuration and Change Management Upgrade
- H3G provides 3G (third-generation) mobile communications services to more than 577,000 customers in Austria. The company wanted to improve customer service and reduce system management workloads by upgrading service management processes. H3G developed a service management roadmap and - based on the roadmap - implemented configuration management and change management...
- Case studies 2009-04-01
- Banque de France Deploys Customer Services Solution to Improve Accounting and Purchasing
- Banque de France wanted to provide ability to host a high-performance, highly available data warehouse for all European central banks and eliminate rising technical risks due to old software versioning, unexpected outages, and delays for system upgrades. The challenge was to deploy advanced IT features - including incident recovery, identity...
- Case studies 2009-04-01
- Loomis Gains Real-Time Visibility Into Customer Data, From Sales Through Fulfillment, to Customer Service
- Loomis wanted to reduce response times and provide customers with real-time information about Loomis' cash logistics services, including secure transport, cash and check processing, and smart safes and improve service levels and convenience by establishing an around-the-clock, single point of contact for customer inquiries and information about products, including Virtual...
- Case studies 2009-04-01
- UVIT Set to Save an Estimated US$10 Million Each Year, Improving Innovation, Customer Service
- UVIT, the temporary, working name for four newly-merged Dutch insurance companies - cooperative of the Unive, VGZ, IZA, and Trias - offers a full range of insurance coverage, including healthcare, homeowners, automobile, and travel insurance. The 2006 regulatory changes were designed to make The Netherlands healthcare system simpler, control costs,...
- Case studies 2009-04-01
- Inovis Improves Communication Capabilities, Reduces Costs With Integrated Customer Service Solution
- Inovis wanted to replace more than 16 marginally integrated and non-supported customer relationship management systems and servers to manage expanding customer base and improve data quality, which consisted of duplicate contact data, missing or incorrect customer assets, worn out knowledgebase articles, and millions of zero-value tickets created through haphazard integrations...
- Case studies 2009-04-01
- SLA Monitoring in the Customer Service Environment: Meeting the Challenges With Operational Business Intelligence
- Putting customer needs in writing via a Service Level Agreement SLA can help ensure customer satisfaction, even in the customer service environment. The SLA defines what the company will deliver to customers, thus providing a clear view of what the company must achieve. Yet monitoring compliance with SLAs can be...
- White papers 2009-04-01
- CRM Playaz Episode #3: Twitter Hall of Shame; Customer Service - Sometimes It Hurts
- CRM Playaz Episode #3 Okay, here's the latest. We're working it and working on it at the same time. But for better or worse, the latest episode of CRM Playaz (that would be #3) which we recorded about a week and a half ago, static notwithstanding. We...
- Blog posts 2009-03-27
- Your ISP's customer service: Just ok is the best you'll get; Many stink
- Your ISP's customer service: Just ok is the best you'll get; Many stinkThis sound accurateBased on my experience, what has made home ISP's so ubiquitous is that they keep the price point at a level that the masses can afford it. I remember the early days of broadband, when...
- Discussion threads 2009-03-26
- Your ISP's customer service: Just ok is the best you'll get; Many stink
- AOL was the top Internet service provider when it came to customer service in 2008, according to a Forrester Research report. The rub: AOL's top rating based on Forrester's "customer experience index" translates into a "just ok" mark. As a group, ISPs grade out with a "poor"...
- Blog posts 2009-03-26
- Sword Ciboodle - Yes, That's Their Real Name
- I'm in Chicago, which outside of New York (once a New Yorker, always one), is my favorite U.S. city. I lived here for 22 years more or less and when I come here I feel totally at home. I do. Its that feeling that I know you know - you're...
- Blog posts 2009-03-19
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