customer service

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MSI CR600 013US - P 2 GHz - 16" TFT

MSI CHEAP OK.MISLEADING WARRANTY . ONCE YOU BUY A COMPUTER. YOU ARE ON YOUR OWN. NO CUSTOMER SERVICE. NO TECH SUPPORT.WORST CUSTOMER SERVICE EVER.I RECOMMEND TO BUY OTHER PRODUCT TOSHIBA ,SONY, HP, DELL FOR 50 OR 100 DOLLARS MORE AT LEAST YOU GET THE SERVICE.CUSTOMER SERVICE NEVER REPLY...

Tags: Product marketing, Customer relationship management (CRM), customer service, HAVE, TFT

Discussion threads 2009-10-28

Panasonic DMR-EZ47VK

Panasonic should be ashamedThe DMR-EZ47V has so many 'quirks' and Panasonic Customer Service is so awful that I would highly recommend NOT purchasing this unit or any closely related to it. There are lots of reviews out there so why trust me? I have a degree in Computers and am...

Tags: Product marketing, Customer relationship management (CRM), customer service, tuner, Panasonic

Discussion threads 2009-10-23

Egsoft After-sale Service 4.5 (Windows)

Egsoft After-sale Service is a process for handling customer service software, can be very convenient for customer, service, maintenance, commodity parts, warehouse, staff and assessment, accounts, and the re-visit and other practical functions. Widely used in need of repair service and after-sales service industry. Highlight the ease operation and functional...

Tags: Customer Service, Microsoft Windows, Egsoft, Egsoft After-sale Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Software downloads 2009-10-21

Web Help Desk Free 9.2.2.1 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-10-16

10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh

Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also available as an entry in our 10 Things blog.

Tags: Customer Service, CEO, Jeff Cerny, Retail, Leadership, E-business/E-Commerce, Product Marketing, Blogging, Customer Relationship Management (CRM), Management, Internet, Marketing, Enterprise Software, Software

Download resources 2009-10-01

Customer Service NicheBooklet 1.0 (Windows)

Niche Content Kit gives you a framework so that you can create products that reflect your style, personality or voice. Here are just a few things you can do with Niche Content Kit: Create articles that are truly private label articles in 15 minutes or less. Develop niche-specific e-mail courses,...

Tags: Customer Service, Microsoft Windows, Training, TopSoftwareStore, E-mail, Workforce Management, Training And Certification, Corporate Communications, E-books, Online Communications, Human Resources, Marketing, Personal Technology

Software downloads 2009-10-01

Follow up: Yahoo Mail's search bug and customer service

So, any idea what causes the problem?I justchecked mine and it seems to be working normally.The link is badSomeone needs to fix the link to this article on the news page. The link starts out hhttp instead of http. Pay attention guys.With other great choicessuch as GMail, LiveMail, and GMX,...

Tags: E-mail providers, Yahoo! Inc., Yahoo! Mail, customer service

Discussion threads 2009-09-18

Follow up: Yahoo Mail's search bug and customer service

A few weeks ago we highlighted about an odd Yahoo Mail search bug. The problem: Yahoo Mail's search function wouldn't work and that's a big issue when you have thousands of email messages. Here's a look at how Yahoo has responded to users. by Larry Dignan

Tags: Customer Service, Yahoo! Inc., Yahoo! Mail, E-mail Providers, Internet, Larry Dignan

Blog posts 2009-09-18

Brent Leary Expounds: The SMBs Rejoice

Small Business CRMI happened to come across your article today and was somewhat dismayed by your comments regarding Salesforce.com's customer service. As the CEO of Commence Corporation a provider of CRM solutions to thousands of small to mid-size businesses I have very little interest in defending Salesforce.com about...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, Sales force management, CRM, Salesforce.com Inc., customer service, small and medium business

Discussion threads 2009-09-16

Using social media to turn all staff into customer service reps

Good griefSocial media give me a break, so now they turn off the 1-800 numbers and tell you go to a web-site...I will NEVER do business with a company that does not have accountability and support.This is not the Soviet Union.RE: Using social media to turn all staff into customer...

Tags: Product marketing, Customer relationship management (CRM), social media, customer service, Intuit Inc.

Discussion threads 2009-09-04

Using social media to turn all staff into customer service reps

There is a strong trend among corporations to use social media to turn nearly every one of their employees into customer service reps and evangelists. Best Buy is an excellent example. It is using Twitter to answer technical queries and it even specifies a minimum of 250...

Tags: Job, Customer Service, Intuit Inc., Twitter Inc., Social Media, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Tom Foremski

Blog posts 2009-09-04

Web Help Desk Software 9.2.1.7 (Mac)

The free help desk software edition of Web Help Desk for Mac OS X server installation offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive...

Tags: Web, Customer Service, Apple Macintosh, MacsDesign Studio, Help Desk, Call Centers, LDAP, Channel Management, It Operations, Directory Services, Enterprise Software, Software, Marketing

Software downloads 2009-08-19

Verizon, T-Mobile lead in wireless customer service; AT&T, Sprint below average

I'll not leave Verizon...just to get an iPhone from AT&T. If Verizon does not sell the iPhone when my contract is up in a year, I'll be getting a Blackberry smartphone and keep using my iPod touch.Sprint is not getting it doneIts going to be hard to lower that churn...

Tags: Product marketing, Customer relationship management (CRM), AT&T Corp., Sprint Communications, Verizon Communications Inc., customer service, T-Mobile

Discussion threads 2009-08-13

Verizon, T-Mobile lead in wireless customer service; AT&T, Sprint below average

J.D. Power and Associates said Thursday that wireless customer service has improved overall as hold times and problem resolution has improved from six months ago. Verizon, T-Mobile and Alltel, which was acquired by Verizon, led the research firm's customer service rankings. Overall, customer care performance has improved...

Tags: Customer Service, Verizon Communications Inc., T-Mobile, AT&T Corp., Sprint Communications, Wireless, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan

Blog posts 2009-08-13

CRMWeb 2.5 (Windows)

CRMWeb is a flexible, efficient and easy to use CRM software solution for small and medium-sized companies. CRM Web is integrating all success relevant departments of your business: sales, marketing and customer service. Flexibility, integration, adaptability, performance and reduced total costs are the key features of our web-based CRM software...

Tags: Customer Service, Customer, Microsoft Windows, CRM, Misoft Systems, CRMWeb, CRM Web, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Sales Force Management, Marketing Research, Enterprise Software, Sales, Software, Marketing

Software downloads 2009-08-11

Banesco Improves IT Administration and Systems Availability With Customer Service Support

Banesco wanted to maximize availability and performance of critical banking services, such as ATM transactions, trust accounts, insurance, and fraud prevention and provide a proactive, preventative focus for database maintenance to meet the institution's demands and standards for high-quality service. The challenge was to provide expert, personalized support to ensure...

Tags: Availability, Customer Service, IT Administration, Oracle Corp., Information Technology, Banesco, Banking, ATM, Financial Services, Networking

Case studies 2009-08-01

iPhone Disney at Work application gives insight into the Magic Kingdom

Apple is approaching its first birthday of the App Store tomorrow and with something close to 60,000 available apps there is something for everyone. I received a press release today for an application that I thought would be useful to those in the customer service industry and may also be...

Tags: Apple iPhone, Customer Service, Disney Corp., Product Marketing, Customer Relationship Management (CRM), Smart Phones, Marketing, Enterprise Software, Software, Consumer Electronics, Personal Technology, Matthew Miller

Blog posts 2009-07-10

Beyond Kumbaya: More on ROI for customer service communities

My recent post against Kumbaya-dominated Enterprise 2.0 cheer leading caused several folks whom I respect to respond critically. Here's a summary of their thoughts. by Michael Krigsman

Tags: Customer Service, ROI, Product Marketing, Customer Relationship Management (CRM), Roi/Tco, Marketing, Enterprise Software, Software, Finance, Managerial Accounting, Michael Krigsman

Blog posts 2009-07-09

Enterprise 2.0 collaboration communities: measurement and metrics

Enterprise 2.0 collaboration communities: measurement and metricschallenges with Enterprise 2.0 technologies.MichaelGreat post. It made me think of W. Edwards Deming's quote:"If you can't measure it, you can't manage it."To quote your post:Accomplishing these goals is particularly difficult for Enterprise 2.0, because the benefits of collaboration are inherently difficult to...

Tags: Natalie, Enterprise 2.0, Enterprise 2.0 collaboration community, collaboration community, collaboration

Discussion threads 2009-07-07

Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All

'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impactâ„¢ Analysis' TEI report. Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the...

Tags: Customer Service, ROI, Enterprise 2.0, Forrester Research Inc., Natalie Petouhoff, Mike, Roi/Tco, Finance, Managerial Accounting, Oliver Marks

Blog posts 2009-07-06