customer service department

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Buffalo TeraStation Home Server NAS (2TB)

Buffalo TeraStation Home Server NAS (2TB)Avoid This Company Like the PLAGUE!!!Had since Dec. '08, and not been able to back up ANYTHING. Right out of the box it had a hard drive failure. It took them over 1 month to ship replacement drive. It was refurbished. It failed too, Customer...

Tags: Product marketing, Customer relationship management (CRM), Customer Service Department

Discussion threads 2009-06-04

Repair of my HTC Advantage Part 6

Repair of my HTC Advantage Part 6Customer ServiceI wish I knew how to get Powers that Be to do something to my Sprint account...It has been borked since December when it didn't migrate properly to their new billing system. For a while, Sprint couldn't even LOOK at the account, they...

Tags: Product marketing, Customer relationship management (CRM), customer service, Sprint Communications, customer service department, High Tech Computer Corp.

Discussion threads 2008-06-28

Additional Resources

How to Improve Customer Service

Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving the company time and money.

Tags: Customer Service, Oracle Corp., Customer Relationship Management (CRM), Product Marketing, Productivity, Advertising & Promotion, Enterprise Software, Software, Marketing

Webcasts 2009-12-01

Apple Store fails the Nordstrom test

Yet another Apple horror storyOnce again, an Apple horror story, trouble straight out of the box (forget "it just works").Most of the Apple afficionados I know have such horror stories. There's a massive one right now with the new iMacs. On the other hand, I know very little such stories...

Tags: Desktops, UNIX, Apple Inc., Apple Store, Nordstrom Inc.

Discussion threads 2009-11-27

HP vs. Dell: Showdown at the Windows 7 upgrade corral

Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...

Tags: Operating systems, Microsoft Windows Vista (Longhorn), Hewlett-Packard Co., Dell Computer Corp., Microsoft Corp., Windows 8, Microsoft Windows, XPS, Microsoft Windows 7

Discussion threads 2009-11-24

Panasonic Lumix DMC-TS1 (orange)

It is NOT WaterproofDO NOT buy this camera if you plan to use the waterproof features - it WILL GET DAMAGED!!I bought this camera for my vacation in Mexico & Flordia this summer. I read & followed the instructions for using it in water. For the first 7...

Tags: Product marketing, camera, customer service, Panasonic

Discussion threads 2009-11-22

Velocity Micro NoteMagix M17 Ultra

Velocity Micro reviewI had ordered a very expensive M17 Ultra gaming laptop from Velocity Micro as my little gift to myself this holiday season. Well, I got it last night...To start with, I was a returning customer. My desktop is a Velocity Micro rig, bought in 2007, and I've...

Tags: Wireless LANs, PRODUCTIVITY, Velocity, Velocity Micro

Discussion threads 2009-11-20

CRM Association-Netherlands Rocks Het Huis!

I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...

Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-11-16

Group Mail Manager Professional 2.33.33 (Windows)

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...

Tags: Microsoft Windows, Xpress Software, E-mail, Online Communications

Software downloads 2009-11-12

No more servers? Rackspace says IT workers are tired of them

And, as servers move to the cloud, fewer and fewer will be Windows servers.When you deploy thousands, you can pay millions in licensing for Windows, and, then Windows is less stable and less secure.RE: No more servers? Rackspace says IT workers are tired of themI wonder how well those outsourced...

Tags: Servers, server, information technology, Rackspace

Discussion threads 2009-11-10

Newport City Council Boosts Customer Service With Citizen-Centric Approach to CRM

The contact center at Newport City Council serves as a central hub for all inquiries from a population of 137,000. The council's IT department had already invested in new infrastructure and hardware, so it was the ideal time for the contact center to upgrade its CRM system. This upgrade enabled...

Tags: Customer Service, Oracle Corp., Council, Contact Center, CRM, Call Centers, Customer Relationship Management (CRM), Enterprise Software, It Operations, Software

Case studies 2009-11-01

What the DoD now says about open source

I could just see a commander in the field ....having to wait for procurement to get a simple map through bids while his troops are getting shot up even though it is publicly available (oh wait, isn't that how the Chinese embassy got accidentally bombed?)Always use the best tool for...

Tags: Linux, UNIX, Operating systems, Cyberthreats, SECURITY, Spyware, adware & malware, U.S. Department of Defense, open source, OpenBSD, attack

Discussion threads 2009-10-28

Can open source software stop IT failure?

I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...

Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software

Discussion threads 2009-10-26

Would you let Wal-mart do your home-theater installation?

Probably not. Not because its Wal-mart although that has some to do with it, but because I don't know who N.E.W. is. I'd rather trust a first party rather than a third party to install a home theater. Only one point of contact there, no guessing who to contact...

Tags: Construction, TV & Home Theater, Wal-Mart Stores Inc., home-theater installation, local geek

Discussion threads 2009-10-25

Antitrust: Time to break apart the phone companies -- again?

Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...

Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust

Discussion threads 2009-10-21

TechGuard keeps spam and botnets at bay with one-click, enterprise-level security for SMBs, SOHOs

One of the most difficult things for a small or medium business to do is set up a security scheme that's effective, affordable and intelligible to the average employee. Chesterfield, Mo. and Baltimore, Md.-based TechGuard is attempting to address that problem by bringing its enterprise and government-level...

Tags: Security, Firewall, Network, SOHO, Small And Medium Business, TechGuard, SM, Smb/Sme, Andrew Nusca

Blog posts 2009-10-13

The cloud: no place for amateurs

Interesting but...Phil... it may be a contentious argument but neither of these two examples (IBM/Air New Zealand and Sidekick/Danger) are really cloud computing.My definition of cloud computing is in keeping with the utility model. Using the analogy of electricity supply, one power station going down does not greatly affect my...

Tags: Storage, Managed hosting, cloud computing, Hitachi Ltd., electricity supply, Hitachi HDD, hard drive, amateur

Discussion threads 2009-10-12

A Different Kind of Phone Service

Ari Rabban and I go way back - like five minutes. The president of Phone.com (wouldn't you like that domain name) has agreed to meet me at the Short Hills Hilton to talk about his newest venture. Rabban is a long time hand in the VoIP space having worked at...

Tags: Marketing, Phone, Phone.com, Virtual Office, Tagging, Rabban, Telecom & Utilities, Dave Greenfield

Blog posts 2009-10-05

Financial Transactions and Personal Data Security - Is Your Customers#$# Data Safe?

The risk associated with collecting and holding individual personal data for a Money Service Business MSB is both very real and very serious. In 2007, a major Canadian bank lost a computer backup file that contained individual personal data of 470,000 of its customers.3 In 2008, Statistics Canada confirmed that...

Tags: Financial, Theft, Data Security, Financial Services, Security, Finance

White papers 2009-10-01

Does social media reward whining?

The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...

Tags: Public relations, Twitter Inc., social media

Discussion threads 2009-09-24