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Buffalo TeraStation Home Server NAS (2TB)

Buffalo TeraStation Home Server NAS (2TB)Avoid This Company Like the PLAGUE!!!Had since Dec. '08, and not been able to back up ANYTHING. Right out of the box it had a hard drive failure. It took them over 1 month to ship replacement drive. It was refurbished. It failed too, Customer...

Tags: Product marketing, Customer relationship management (CRM), Customer Service Department

Discussion threads 2009-06-04

Repair of my HTC Advantage Part 6

Repair of my HTC Advantage Part 6Customer ServiceI wish I knew how to get Powers that Be to do something to my Sprint account...It has been borked since December when it didn't migrate properly to their new billing system. For a while, Sprint couldn't even LOOK at the account, they...

Tags: Product marketing, Customer relationship management (CRM), customer service, Sprint Communications, customer service department, High Tech Computer Corp.

Discussion threads 2008-06-28

Additional Resources

10 ways to evaluate your IT management software

Does your helpdesk work for you or do you work for your helpdesk? Saar Bitner of SysAid Technologies tells how to manage you IT management software. Commentary - Choosing the right IT management software solution is a strategic decision that requires the careful planning and consideration of every IT...

Tags: IT Administration, Information Technology, Software Solution, Tools & Techniques, Strategy, Management, IT management, software, Saar Bitner SysAid Technologies, Special to ZDNet, Saar Bitner SysAid Technologies, Special to ZDNet

News items 2009-11-05

What the DoD now says about open source

I could just see a commander in the field ....having to wait for procurement to get a simple map through bids while his troops are getting shot up even though it is publicly available (oh wait, isn't that how the Chinese embassy got accidentally bombed?)Always use the best tool for...

Tags: Linux, UNIX, Operating systems, Cyberthreats, SECURITY, Spyware, adware & malware, U.S. Department of Defense, open source, OpenBSD, attack

Discussion threads 2009-10-28

Can open source software stop IT failure?

I'm not so sure #1 is valid#1 is a variation of "many eyes make all bugs shallow"Does it help? Yes. But it also makes the implicit assumption that everyone that can view the code is competent to do so. So it goes back to resource allocation being an issue, if...

Tags: Strategy, OPEN SOURCE, information technology, IT Failure, F/OSS, software, open-source software

Discussion threads 2009-10-26

Would you let Wal-mart do your home-theater installation?

Probably not. Not because its Wal-mart although that has some to do with it, but because I don't know who N.E.W. is. I'd rather trust a first party rather than a third party to install a home theater. Only one point of contact there, no guessing who to contact...

Tags: Construction, TV & Home Theater, Wal-Mart Stores Inc., home-theater installation, local geek

Discussion threads 2009-10-25

Antitrust: Time to break apart the phone companies -- again?

Actually,those 'guaranteed revenue' companiesAre not so rare. Food companies, oil and gas companies, phone companies, electric companies, water utilities.... the list goes on and on if I had enough time to think of them all.That is why we need to break up any company that gets more than a 10%...

Tags: Corporate law, Telecom & Utilities, Network technology, Food & Beverage, 360Networks Corp., phone company, phone, antitrust

Discussion threads 2009-10-21

Group Mail Manager Professional 2.32.33 (Windows)

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...

Tags: Microsoft Windows, Xpress Software, Email Inbox, E-mail, Online Communications

Software downloads 2009-10-15

TechGuard keeps spam and botnets at bay with one-click, enterprise-level security for SMBs, SOHOs

One of the most difficult things for a small or medium business to do is set up a security scheme that's effective, affordable and intelligible to the average employee. Chesterfield, Mo. and Baltimore, Md.-based TechGuard is attempting to address that problem by bringing its enterprise and government-level...

Tags: Security, Firewall, Network, SOHO, Small And Medium Business, TechGuard, SM, Smb/Sme, Andrew Nusca

Blog posts 2009-10-13

The cloud: no place for amateurs

Interesting but...Phil... it may be a contentious argument but neither of these two examples (IBM/Air New Zealand and Sidekick/Danger) are really cloud computing.My definition of cloud computing is in keeping with the utility model. Using the analogy of electricity supply, one power station going down does not greatly affect my...

Tags: Storage, Managed hosting, cloud computing, Hitachi Ltd., electricity supply, Hitachi HDD, hard drive, amateur

Discussion threads 2009-10-12

A Different Kind of Phone Service

Ari Rabban and I go way back - like five minutes. The president of Phone.com (wouldn't you like that domain name) has agreed to meet me at the Short Hills Hilton to talk about his newest venture. Rabban is a long time hand in the VoIP space having worked at...

Tags: Marketing, Phone, Phone.com, Virtual Office, Tagging, Rabban, Telecom & Utilities, Dave Greenfield

Blog posts 2009-10-05

Does social media reward whining?

The worm is turningIt's taken a while, but it's clear the social media world is waking up to the fact that companies using Twitter as a back-door customer service channel staffed by PR personnel isn't a sustainable practice.I think it's great that PR people I am one are using social...

Tags: Public relations, Twitter Inc., social media

Discussion threads 2009-09-24

AT&T takes the phone out of iPhone

Funny...Im on the east coast too and live in rural america to boot eastern shore. Verizon has the [b]best[/b] coverage hands down. 100% here - better than VerizonI'm on the east coast and have no issues with my iPhone. Rock solid and reliable. Better than the Verizon NOTwork.RE:...

Tags: Smart phones, Apple iPhone, AT&T Corp., phone, Verizon Communications Inc.

Discussion threads 2009-09-23

How did Craigslist manage to become the king of classifieds?

Kijiji?Never really looked at it but isn't it's goal to unseat Craigslist.RE: How did Craigslist manage to become the king of classifieds?"Who in the heck made craigslist the king of all classified ads?"Anyone would doesn't want to pay a single cent for a classified - that's who.Simple: It's free and...

Tags: Craigslist, advertisement, classifieds

Discussion threads 2009-09-17

Phishers introduce 'Chat-in-the-Middle' fraud tactic

Phishers don't just want to "bank with you", they also want to talk you into revealing the answers to your 'secret' questions, next to more sensitive information that would help them gain access to your online bank account. A new 'Chat-in-the-Middle' fraud tactic was recently discovered by...

Tags: Phishing, Cyberthreats, Spam, Viruses And Worms, Security, Spam And Phishing, Dancho Danchev

Blog posts 2009-09-16

AT&T's "problem" customers get the blame

Just AT&T?"3G networks were not designed effectively for this kind of usage."The reason for this is that global corporate management (not just at AT&T) so cripple their clever engineers with the need to deliver shareholder value ... that they have precious little time to design customer value.RE: AT&T's BalderdashThis sounds...

Tags: Smart phones, Cellular phones, Wireless and Mobility, Data Throughput, AT&T Corp.

Discussion threads 2009-09-02

VMware's SpringSource purchase sparks head scratching; Still doesn't solve the Microsoft problem

VMware's purchase of SpringSource for $420 million has sparked a fair amount of head scratching among analysts who argue the virtualization software company paid too much and still failed to solve its Microsoft problem. Global Equities analyst Trip Chowdhry noted that SpringSource had roughly $10 million in...

Tags: VMware Inc., Microsoft Corp., SpringSource, Virtualization, Hardware, Larry Dignan

Blog posts 2009-08-11

CRMWeb 2.5 (Windows)

CRMWeb is a flexible, efficient and easy to use CRM software solution for small and medium-sized companies. CRM Web is integrating all success relevant departments of your business: sales, marketing and customer service. Flexibility, integration, adaptability, performance and reduced total costs are the key features of our web-based CRM software...

Tags: Customer Service, Customer, Microsoft Windows, CRM, Misoft Systems, CRMWeb, CRM Web, Sales Strategy, Customer Relationship Management (CRM), Product Marketing, Advertising & Promotion, Sales Force Management, Marketing Research, Enterprise Software, Sales, Software, Marketing

Software downloads 2009-08-11

Lack of media monitoring by Apple = arrogance

Lack of media monitoring by Apple = arroganceCould it be your blog.......doesn't even show up on their radar because it's so insignificant? 4000 people that read the page isn't all that much to Apple. I don't see your blog post being reposted on any other popular tech news sites....

Tags: Blogging, Digital media, Digital music, Apple Inc., arrogance, media monitoring

Discussion threads 2009-07-31

CRM failures on tap

CRM failures on tapDifferentiated failuresGlad to see you'll be addressing CRM in your blog, Michael. Between you and Paul G, it looks like the industry is going to get a fair shake.It will be interesting to see how you approach the topic of failures. On the one hand, many sources...

Tags: Customer relationship management (CRM), Advertising & Promotion, Enterprise software, CRM, CRM failure

Discussion threads 2009-07-23