customer self-service

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A bumper crop of new mashup platforms

While application developers tend to roll their eyes at the concept of end-user mashups, they remain one of the more promising new trends in software development this year. And while it's certainly true it's early days yet for mashups, the tools that enable them remaining rather limited, seems to...

Tags: Wikis, Widgets, Web services, Web as Platform, Web 2.0 Platforms, Web 2.0, Two-Way Web, The Long Tail, SOA, Small Pieces, Loosely Joined, SaaS, RSS, Right To Remix, Rich Internet Applications (RIA), Products, Open APIs, Mashups, JSON, Governance, Global SOA, Gadgets, Enterprise Wikis, Enterprise Web 2.0, Enterprise Mashups, Encouraging Unintended Uses, Design Patterns, Customer Self-Service, Cost-effective scalability, Business Models, Ajax

Blog posts 2007-07-23

Enterprise 2.0: Ten Predictions for 2007

I explored the rise of Enterprise 2.0 this year in last weeks year in review post, but 2007 will likely prove to be a much more intriguing year for the trend. The demand side of Enterprise 2.0 seems to be driven from a variety of sources that likely include...

Tags: User Generated Content, Enterprise 2.0, Social Networking, Encouraging Unintended Uses, Social Software, Global SOA, Enterprise Web 2.0, Products, Network Effects, Orchestration, Collaboration, Governance, Business Process Management, SOA, Customer Self-Service, The Long Tail, Architecture of Participation, SaaS, Collective Intelligence, Hype, Design Patterns, Web 2.0

Blog posts 2006-12-27

The growth of mashups continued throughout 2006

One of my favorite Internet stats to check out are the mashup and open API trendlines on the front page of Programmable Web. Consistently, month after month this year and right up until present day, weve seen the mashup stats climb intriguing steadiness. And along with hundreds of...

Tags: mashup

Blog posts 2006-12-13

Web 2.0 definition updated and Enterprise 2.0 emerges

The annual Web 2.0 Conference starts this Tuesday and with it comes an important update of the vision of the next generation of networked applications.  Thus, the major event during the leadup to the conference is not the pending renaming of the conference to the Web 2.0 Summit, but the...

Tags: Web 2.0, Design Patterns, Business Models, Collective Intelligence, SaaS, Mashups, Architecture of Participation, The Long Tail, Customer Self-Service, Web as Platform, Rich Internet Applications (RIA), Small Pieces, Loosely Joined, Lightweight Service Models, Cost-effective scalability, Collaboration, Right To Remix, Two-Way Web, Enterprise Web 2.0, Social Software, RSS, Social Computing, Encouraging Unintended Uses, Enterprise 2.0, User Generated Content, Web

Blog posts 2006-11-05

Additional Resources

Yahoo's dwindling search share: Time to panic?

Typical MicrosoftThis is normal business practice for MS. Partner up with someone, take what they need, then discard them.Ask anyone from RealNetworks how their partnership went.It's about search.Wow, it looks like the volume of search users use the search engine that delivers better results.Google search is better than Bing...

Tags: E-mail, SEARCH, Google Inc., Yahoo! Inc., Bing

Discussion threads 2009-11-18

'The Purpose of a Business is to Create a Customer' - Peter Drucker Centenary

This month marks the centenary of Management guru Peter Drucker's birth, and the Harvard Business Review - the Vogue magazine of management fashions - has a terrific section devoted to his legacy and ideas this month. The paper version is a keeper. Drucker's...

Tags: Performance, Knowledge, Drucker, John Hagel, Knowledge Stock, Lloyd, Strategy, Collaboration, Groupware, Management, Enterprise Software, Software, Oliver Marks

Blog posts 2009-11-16

1st Mac Mailer 3.4 (Mac)

1st Mac Mailer is mass-mailing software used by various e-commerce providers to deliver personalized email messages to their customers when they are needed to be notified about different events. These e-notifications vary from simple email notifications about product updates or new product releases to more complex newsletters and invoices. If...

Tags: Apple Macintosh, Ixis, Export Feature, Desktops, Hardware

Software downloads 2009-10-22

Gartner in the dock over Magic Quadrant

Friday October 23rd will see Gartner argue a motion to dismiss a complaint by ZL Technologies Inc about the famed Gartner Magic Quadrant. According to court papers, Gartner will argue to dismiss based on First Amendment rights citing that the Magic Quadrant is not meant to represent statements of fact...

Tags: Quadrant, Analyst, Vendor, Gartner Inc., Vinnie, MQ, Blogging, Operational Accounting, Marketing Research, Internet, Finance, Marketing, Dennis Howlett

Blog posts 2009-10-20

News to know: T-Mobile; Cloud computing; Oracle; HP; Apple

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Andrew Nusca: HP revamps TouchSmart PCs with Windows 7; starts $899; will you ditch your desktop PC, HDTV? HP...

Tags: Apple iPhone, Google Inc., Cloud Computing, Hewlett-Packard Co., Oracle Corp., PC, T-Mobile, Apple Inc., Microsoft Windows 7, Desktops, Palm Pre, Microsoft Windows, Smart Phones, Hardware, Operating Systems, Software, Consumer Electronics, Personal Technology, Larry Dignan

Blog posts 2009-10-13

ScreenConnect 1.3 (Windows)

Use ScreenConnect Remote Support Software to quickly and securely access the remote computer screen of your users. With just a few clicks, anyone on any operating system is immediately connected. The software is self-hosted which provides for ultimate reliability and speed. Reliability is based on the reliability of your own...

Tags: Network, Microsoft Windows, Reliability, Elsinore Technologies, Networking

Software downloads 2009-10-12

Screensaver Factory Pro 5.2 (Windows)

Create amazing screensavers for yourself, for promotion or unlimited royalty-free commercial distribution. Make screensavers from images, video and flash animation, add background music and smooth picture display and transition effects. You can even create clock, calendar and RSS screensavers. Screensaver Factory is very easy to use, and it enables you...

Tags: Screensaver, Microsoft Windows, Blumentals Software, Screensaver Factory

Software downloads 2009-10-11

Apple leads smartphone customer satisfaction

Let the flame wars beginntNo question that Apple changed the gameover 2 years ago.Why aren't the others catching up?Nokia seems to have disappeared.Microsoft latest 6.5 is a disappointment even to Paul Thurrott.I can understand the reference toNokia, but Microsoft has nothing to do with this. The operating system can be...

Tags: Telecom & Utilities, Smart phones, Apple Inc., High Tech Computer Corp., phone, survey

Discussion threads 2009-10-08

It's time to bring the EULA madness to an end!

My gripe with EULA is when I'm patching software.Why do I need to read an EULA when I'm patching a piece of software (I'm looking at you iTunes)? Shouldn't the patch be covered under the same EULA agreed to when initially installing the software?As for understanding them I do. They...

Tags: EULA, software

Discussion threads 2009-10-08

BitNami SugarCRM Stack 5.2.0j-0 (Windows)

BitNami SugarCRM stack is an easy-to-install distribution of the SugarCRM customer relationship management software for companies of all sizes. It includes pre-configured, ready-to-run versions of Apache, MySQL, and PHP so users can get a SugarCRM installation up and running in minutes after answering a few questions. Here are some key...

Tags: Software, Microsoft Windows, SugarCRM, BitNami, Tools & Techniques, Open Source, Management

Software downloads 2009-10-01

Windows 7 OEM pricing emerges ... some serious discounts available

You forgot to mention ...... That OEM means it must be pre-installed on the machine that was purchased by the end user ... meaning it cannot LEGALLY be purchased for installation by your average Joe ... I own a small IT company in Canada, and I have a...

Tags: Microsoft Windows Vista (Longhorn), Operating systems, pricing strategy, Microsoft Windows, OEM, Microsoft Windows 7

Discussion threads 2009-09-28

Pay to play: The vendor / analyst mating dance

Analyst Liability?Could you imagine if a customer held an analyst liable if their review/recommendation was markedly different than the customer's experience? I know your Devil's Triangle theory would make it near impossible to "pin" it on the analyst review, but it is an intriguing idea given the "mating dance" you...

Tags: Pay-to-play

Discussion threads 2009-09-24

Move over Enterprise 2.0, it's now Social Business Design

Given the relatively friendly pounding I took over my Enterprise 2.0 - what a crock post, it's gratifying to see that it has stirred some interesting interpretations and thoughts on the topic. That's always good and especially pleasing when one considers that most blog posts are the equivalent of digital...

Tags: BPR, Enterprise 2.0, Re-engineering, Cohen, Oliver Marks, Business Process Engineering, Organizational Structure, Business Process Reengineering (BPR), Human Resources, It Operations, Dennis Howlett

Blog posts 2009-09-21

Social Business in Action - Establishing Excellence

Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....

Tags: Web, Team, Information Technology, Human Interaction, Cohen, Web 2.0, Channel Management, Team Management, Strategy, Internet, Marketing, Management, Oliver Marks

Blog posts 2009-09-21

IBM Helping Lay Enhanced Collaboration Foundations for US Bank

Here's an interesting collaboration case history: US Bank, the 6th largest bank in the United States, are rationalizing around IBM's Lotus Notes 8.5, Quickr, and Sametime for their 58,000 employees. This week I spoke first with Bob Picciano, general manager of IBM Lotus...

Tags: Bank, IBM Lotus Notes, IBM Corp., Collaboration System, Groupware, Financial Services, Collaboration, E-mail Servers, Enterprise Software, Software, Oliver Marks

Blog posts 2009-09-18

Microsoft exec: 'When Windows is executing well, Microsoft is in good shape'

upgrade pathdo you really think that people will rush to their next best buy to make a clean install on their old xp hardware? do you think corporations will want the hassle of clean installs on their xp hardware? never going to happen. windows 7 is a non event in...

Tags: Desktops, Microsoft Windows, Microsoft Corp., hardware, clean install, new hardware

Discussion threads 2009-09-15