customer satisfaction Resources on ZDNet

Did you mean American Customer Satisfaction Index (2 results)

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customer satisfaction across financial service institutions: Financial Institution 2006 2007 2008 Bank 69% 70% 72% Credit Card Company 63% 62% 65% Brokerage Firm 66% 67% 70% Source: comScore by NB; Tags: Financial, Financial Service, Customer Satisfaction, Financial Services, Financial Planning, Financial Accounting, Finance, NB; Blog posts 2008-04-21
Forklift Manufacturer Improves Processes, Increases customer satisfaction: Mitsubishi Caterpillar Forklift Europe MCFE manufactures, sells, and distributes more than 18,000 forklifts each year throughout Europe, the Middle East, and Africa. The organization needed a way to capture sales and service information in a single repository and extend configuration and spare-parts order processes to its distributors throughout the region....; Tags: Customer Satisfaction, Microsoft Corp., Portals, Sales Strategy, Web Technology, Sales Force Management, Internet, Sales; Case studies 2008-02-01
Adobe LiveCycle ES: Engaging Beyond the Enterprise to Improve customer satisfaction and Service Delivery: Engaging external stakeholders is critical to future business success. With Adobe LiveCycle ES, organizations can build a bridge between internal systems and external users that will improve data collection, streamline business processes, and enhance interactions - leading to longer lasting, more profitable relationships. Now organizations can develop online applications that...; Tags: Adobe Systems Inc., Adobe LiveCycle, Customer Satisfaction, Operational Planning, Product Marketing, Business Operations, Marketing; White papers 2007-12-01
Retain Talent in Your Organization: Studies show that companies with high employee retention rates enjoy high customer satisfaction levels, consistent sales growth, positive morale, and deep institutional knowledge. Estimates differ, but it's clear that the length of job tenure in the United States is declining and that the work force is becoming increasingly mobile. With...; Tags: Talent, Customer Satisfaction, Sales Strategy, Product Marketing, Workforce Management, Leadership, Sales, Marketing, Human Resources, Management; White papers 2007-12-01
SNCF Improves customer satisfaction and Loyalty With Customer Relationship Management Solution: SNCF, the European rail transport leader, manages more than 320 million passengers each year and 135 million tons of freight. SNCF wanted to ensure multi-channel (internet, telephone, etc.) and multi-product management within SNCF's loyalty programs and provide teleconsultants with a comprehensive view of clients. The challenge was to implement targeted...; Tags: Oracle Corp., Siebel Systems Inc., Customer Satisfaction, CRM, SNCF, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Sales, Enterprise Software, Software; Case studies 2007-11-01

Bode GmbH & Co. KG Improves Performance and customer satisfaction With Visualization Solution: Bode, a subsidiary of the Munich-based company Schaltbau Holding AG, was founded in 1968 in the city of Kassel, Germany. As a system supplier for major bus and railway train manufacturers, Bode GmbH & Co. KG serves as a data hub between clients and subcontractors. To facilitate this process, Bode...; Tags: Oracle Corp., Performance, Customer Satisfaction, CAD, Product Marketing, Performance Management, Software, Marketing, Human Resources, Workforce Management; Case studies 2007-11-01
OBA Boosts Productivity, Helps Increase customer satisfaction at Canada Post: Canada Post, one of the largest mail systems in the world, was spending increasing amounts of time and money to get data into the SAP enterprise resource planning system that ran its mammoth operations. It needed a faster and more economical way - but one that would also boost data...; Tags: SAP AG, Customer Satisfaction, Microsoft Corp., Microsoft Excel, Microsoft Office, Productivity, Enterprise Software, Office Suites, Software; Case studies 2007-09-27
Bigger not better: Google, Apple down in customer satisfaction; Yahoo gains: Bigger not better: Google, Apple down in customer satisfaction; Yahoo gainsSomething's off hereVirtually every poll has shown much higher levels of dissatisfaction with major news outlets; generally in the 45-65% satisfaction range.I guess it could just be the wording used, but that seems quite a difference.It's logical to assume that...; Tags: Product marketing, Apple Inc., Google Inc., customer satisfaction, Yahoo! Inc.; Discussion threads 2007-08-14
Bigger not better: Google, Apple down in customer satisfaction; Yahoo gains: The American Customer Satisfaction Index for the second quarter was released Tuesday and the brief recap goes like this: Apple is still the top dog in customer satisfaction in the PC market, but is slipping. Yahoo is topping Google. And overall satisfaction is flat. According to the ACSI, which is...; Tags: Google Inc., Yahoo! Inc., Apple Inc., Customer Satisfaction, Score, Larry Dignan; Blog posts 2007-08-14
customer satisfaction down among PC buyers: Customer satisfaction down among PC buyersPC manufacturers kill me .CUSTOMER SATISFACTION is up for >>>APPLE; Tags: PRODUCTIVITY, Notebooks, Desktops, Hewlett-Packard Co., O-S-D, computer, PC, notebook computer, Fujitsu Ltd., customer satisfaction; Discussion threads 2007-08-13
Chart: Search engine satisfaction: Survey ranks how the major Internet search engines rank in the area of customer service.Yahoo edges Google in the area of customer satisfaction.; Tags: SEARCH, search engine, Internet search engine, customer satisfaction, survey, Google Inc.; Image galleries 2007-08-13
The PMA Insurance Group Ensures customer satisfaction Via Web-Based Reporting Tools: To gain an edge in a crowded insurance market, PMA aimed to deliver timely information to customers with the same efficiency as its larger competitors. But before it could execute this strategy, PMA needed to build the appropriate technology environment. The company initially developed a PowerBuilder application that generated custom...; Tags: Web, Reporting Tool, Oracle Corp., Customer Satisfaction, Data Mining, Business Intelligence, Databases, Programming Languages, Development Tools, Storage, Enterprise Software, Software, Data Management, Software Development, Software/Web Development, Hardware; Case studies 2007-08-01
Hotel Group Improves customer satisfaction and Cuts Support Costs by 90 Per Cent: Managers at United Kingdom-based hotel group QMH saw simplifying the company's IT infrastructure as a means to boost productivity. The QMH IT team replaced the existing Novell-based infrastructure with one built on Windows Server 2003. Since standardising on the Microsoft platform, the IT team has reduced its outsourced support contract...; Tags: Team, Hotel, Information Technology, Customer Satisfaction, Microsoft Corp., Team Management, Microsoft Windows Server 2003, Microsoft Windows, Strategy, Servers, Management, Operating Systems, Software, Hardware; Case studies 2007-06-01
Electronic Document Management Improves Efficiency and customer satisfaction: Berufsgenossenschaft Nahrungsmittel und Gaststatten BGN is the national statutory accident insurance and prevention institute for the food services and catering industry in Germany. It would often take employees hours to track down specific files or documentation. Furthermore, the process was driving up personnel costs significantly. BGN needed a better approach...; Tags: Food, Customer Satisfaction, IBM Corp., Food & Beverage, Document Management, Manufacturing, Enterprise Software, Software, Finance, Managerial Accounting; Case studies 2007-05-11
Cisco-Based Storage Network Helps Cable Provider to Increase customer satisfaction and Operational Efficiency: BendBroadband, a privately owned, nationally recognized cable operator, has deployed a Storage Area Network SAN based on Cisco technology to improve customer service, reduce operating costs, and improve application performance. To address the performance, reliability, and scalability requirements of its growing business, the company upgraded its network-attached storage to a...; Tags: Network, Customer Satisfaction, Cisco Systems Inc., Cable, Storage, Hardware; Case studies 2007-03-14
Mitsukoshi Ltd. Changes the Retail Landscape With Intelligent Fitting Rooms That Increase Sales and customer satisfaction: Operating one of the largest, not to mention oldest, retail companies requires a keen sense of knowing what the customer wants and the agility to change with the times in order to enhance customer service. Being in business for over 300 years, one could say Mitsukoshi Ltd., Japan's veteran retailer,...; Tags: Retail Company, Customer, Customer Satisfaction, Cisco Systems Inc., Sales Strategy, Retail, RFID, Sales Force Management, Sales, Wireless, Security, Biometrics; Case studies 2007-03-01
Online retailers garner high customer satisfaction ratings: Customer satisfaction with the e-commerce industry improved for the second year in a row, according to the American Customer Satisfaction Index ACSI, released today by the University of Michigan with e-commerce partner ForeSee Results.The e-commerce industry overall rose to a score of 80 on ACSI’s 100-point scale, nearing its all-time...; Tags: Business Models, ecommerce, Enterprise, Marketing, Metrics, ROI; Blog posts 2007-02-19
Retail Store Execution: An Empirical Study: This paper describes a methodology by which a retailer can identify action steps that are likely to increase sales and customer satisfaction and demonstrate the methodology using proprietary data from a large retailer with over 500 stores. The paper uses monthly store-level data on a number of operational variables including...; Tags: University Of Pennsylvania, Retail Company, Customer Satisfaction, Retail, Sales Strategy, Product Marketing, Sales, Marketing; White papers 2006-12-01
Increase Revenues, Raise customer satisfaction and Reduce Total Cost of Ownership With IBM Commerce Module for OmniFind Discovery Edition: IBM Commerce Module for OmniFind Discovery Edition offers online retailers a cost-efficient way to increase revenue through augmented search, navigation and search-based merchandising capabilities. Built as an enhancement to IBM WebSphere Commerce, the solution integrates rapidly and seamlessly with existing WebSphere solutions, drastically reducing implementation cost and time. The solution...; Tags: Revenue, Solution, IBM WebSphere, Customer Satisfaction, TCO, IBM Corp., Application Servers, Roi/Tco, Monitors & Displays, Middleware, Enterprise Software, Software, Finance, Managerial Accounting, Hardware, Components; White papers 2006-10-01
EarthLink Increases customer satisfaction with FLEXnet Connect: The power behind EarthLink's customer-pleasing Update Manager, which deploys the award-winning ISP's software updates and other utilities, is Macrovision's FLEXnet Connect. Take a few minutes to download and read this short case study, which outlines the business requirements that drove Earthlink's decision to re-brand FLEXnet Connect rather than develop its...; Tags: EarthLink Inc., Macrovision Corp., Customer Satisfaction, Internet Service Providers (ISPs), Product Marketing, Internet, Marketing; Case studies 2006-09-01