customer satisfaction Resources

Did you mean customer satisfaction (151 results), American Customer Satisfaction Index (3 results)

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Lawson Software: Positive first impressions: I'm currentlyÃ‚Â attending Lawson Software's annual conference, called CUE 09, in San Diego. Since this is my first in-depth exposure to the company,Ã‚Â I thought it appropriateÃ‚Â to shareÃ‚Â a few thoughts and comments. Overall, I like the company: the people are nice, they articulate product strategy clearly, and senior managementÃ‚Â obviously...; Tags: Lawson Software Inc., Customer Satisfaction, Blogger, Blogging, Product Marketing, Internet, Marketing, Michael Krigsman; Blog posts 2009-04-21
Wind River Systems, Inc. Deploys Online Support Site to Improve Customer Satisfaction: Wind River Systems, Inc. wanted to replace online customer support application with a system integrated with existing Oracle E-Business Suite and Oracle iSupport applications to enable customer self-service and consolidate Oracle Web Center Portal with an Enterprise 2.0 foundation for the deployment of additional functionality. The challenge was to implement...; Tags: Wind River Systems Inc., Oracle Corp., Online Support, Customer Satisfaction, Portals, Financial Planning, Internet, Finance; Case studies 2009-04-01
Piper Jaffray upgrades Amazon on customer satisfaction; Kindle, iPhone apps: Piper Jaffray upgrades Amazon on customer satisfaction; Kindle, iPhone appsI don't know I want Kindle2......Or maybe I know that I don't want it, I'm not sure.Amazon and Sony are the two major ebook reader vendors, and there are a couple of others. Each supports different, sometime competing formats of content,...; Tags: Product marketing, Amazon.com Inc., iPhone Apps, U.S. Bancorp Piper Jaffray Inc., customer satisfaction, Apple iPhone; Discussion threads 2009-03-09
Piper Jaffray upgrades Amazon on customer satisfaction; Kindle, iPhone apps: Amazon snared an upgrade from Piper Jaffray Monday based on a customer service survey and e-commerce innovations such as the Kindle and its associated iPhone application. However, the reasoning behind the upgrade is debatable. In a research note, Piper Jaffray analyst Gene Munster acknowledged that he was...; Tags: Apple iPhone, U.S. Bancorp Piper Jaffray Inc., Customer Satisfaction, Amazon.com Inc., Web Technology, Product Marketing, E-business/E-Commerce, Customer Relationship Management (CRM), Marketing, Internet, Enterprise Software, Software, Larry Dignan; Blog posts 2009-03-09
Volvo Trucks Speeds Problem Resolution Time, Improves Customer Satisfaction Rate to 93%: Volvo Trucks wanted to install a customer service system to improve satisfaction rates and record all service requests and feedback to build a complete history of customer transactions. The challenge was to develop a systematic way of managing customer information and shorten problem resolution time and ensure truck repairs are...; Tags: Problem Resolution, Volvo, Oracle Corp., Customer Satisfaction, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software; Case studies 2009-03-01

Sangfei Communications Achieves Accuracy, Efficiency, and Customer Satisfaction Goals: The agreement with Philips, in addition to a growing original equipment manufacturing business, prompted Sangfei Communications to review its product lifecycle management processes to see if there were ways to improve efficiency. This would enable the company to meet rapidly changing market demands, manage increasingly complex product lines, shorten the...; Tags: Product Lifecycle, Oracle Corp., Customer Satisfaction, Product Lifecycle Management, Product Marketing, Marketing; Case studies 2009-03-01
Newegg, Amazon, Netflix lead e-tail customer satisfaction; eBay hits all-time low: Consumers report more customer satisfaction with goods and services, but e-commerce results were mixed as e-tailers like Amazon and Newegg remained strong but online broker scores dropped.Ã‚Â The American Customer Satisfaction Index ACSI ticked up to 75.7 in the fourth quarter, up 0.9 percent from a year...; Tags: NetFlix Inc., Newegg.com, Customer Satisfaction, Amazon.com Inc., eBay Inc., American Customer Satisfaction Index, E-tail, Larry Dignan; Blog posts 2009-02-17
Winstar Streamlines Product Development Processes and Improves Customer Satisfaction: Winstar Display Co. wanted to ensure initial product designs meet customer specifications and gain real-time control over design changes and ensure staff are using the latest version of design documents. The challenge was to reduce new product development time and eliminate multiple data input and resolve discrepancies between offices in...; Tags: Oracle Corp., Customer Satisfaction, Product Development Process, Winstar, Product Development, Product Marketing, Strategy, Research & Development, Business Operations, Marketing, Management; Case studies 2009-01-01
Systems Integrator Is Driving New Business Using Customer Satisfaction Index: Technology Associates International, a specialist in Microsoft Office Enterprise Project Management Solution deployments, is retaining customers and winning new business due to better visibility of satisfaction rates and performance levels. By using the Microsoft Customer Satisfaction Index service, the company has avoided the time and cost of building an online...; Tags: Monitoring, Customer Satisfaction, Microsoft Corp., Product Marketing, Performance Management, Marketing, Human Resources, Workforce Management; Case studies 2009-01-01
GardenSoft Averts a Major Crisis by Preventing Decline in Customer Satisfaction: GardenSoft is a software company servicing the green industry and the water industry. They use QuickBooks for their bookkeeping and ACT! for their contact management. Both programs have identical entry information. Contact data entry and management is very important to them because their entire business is built around their leads...; Tags: Asset Management, Business Operations, Customer Satisfaction, eGrabber, GardenSoft, Management, Marketing, Operational Planning, Product Marketing, Strategy; Case studies 2009-01-01
ISV Improves Product Adoption, Customer Satisfaction With Virtualization Solution: AspenTech develops and delivers advanced solutions to optimize the processes of its manufacturing customers. But it took time before customers could actually use and benefit from AspenTech's software. Complex testing was needed to ensure interoperability, and staff were unable to run multiple software versions on same desktop. The company wanted...; Tags: Software, Virtualization, Customer, Customer Satisfaction, Microsoft Corp., AspenTech, Tools & Techniques, Manufacturing, Management; Case studies 2008-12-01
J.D. Power: Apple's iPhone top dog in customer satisfaction: J.D. Power: Apple's iPhone top dog in customer satisfactionI'm surprised......they could find enough iPhone business users to get a meaningful sample.Joking aside, do we have the sample size numbers?To own is to knowIt's been my view since I first purchased my iPhone over a year ago. Those who complain about...; Tags: Product marketing, Apple Inc., Apple iPhone, J.D. Power Associates, customer satisfaction; Discussion threads 2008-11-06
J.D. Power: Apple's iPhone top dog in customer satisfaction: Apple's iPhone snagged J.D. Power's top customer satisfaction rating in a study of business smartphone users. In its 2008 Business Wireless Smartphone Customer Satisfaction Study J.D. Power said the iPhone had a customer satisfaction score of 778 on a 1,000 point scale. Research in Motion was second...; Tags: Apple iPhone, J.D. Power Associates, Smart Phone, Apple Inc., Customer Satisfaction, Smart Phones, Cellular Phones, Handhelds, Keyboards, Product Marketing, Consumer Electronics, Personal Technology, Hardware, Peripherals, Marketing, Larry Dignan; Blog posts 2008-11-06
Consultant Improves Customer Satisfaction With Service and Support Plans: I.B.I.S., based in Atlanta, Georgia, is a Microsoft Gold Certified Partner that specializes in solutions based on Microsoft Dynamics GP and Microsoft Dynamics CRM. The company's goals are to maximize customer satisfaction with its Microsoft Dynamics solutions, enable customers to manage the cost of their IT investments, and keep both...; Tags: Microsoft Dynamics, Customer Satisfaction, Microsoft Corp., Product Marketing, Marketing; Case studies 2008-10-14
Missionpharma Streamlines Documentation Procedures and Ensures Customer Satisfaction: Missionpharma wanted to support the increasing demand for high-quality products and supply and allow the organization to more effectively track goods through the supply chain and estimate their time of arrival. The challenge was to streamline processes for order management documentation and adopt an IT solution with the ability to...; Tags: Oracle Corp., Customer Satisfaction, Order Management, Missionpharma, Portals, Internet; Case studies 2008-09-01
USG Corporation Extends Customer Satisfaction Leadership With Integrated Supply Chain Management: EUSG Corporation wanted to extend customer satisfaction leadership by improving on-time delivery performance and become the easiest company with which to do business in the industry by reducing the time customers need to devote to processing transactions. The challenge was to provide customers with timely, accurate, easy-to-access information about product...; Tags: Supply Chain, Manufacturing Facility, Oracle Corp., Customer Satisfaction, SCM, Supply Chain Management (SCM), Product Marketing, Manufacturing, Enterprise Software, Software, Marketing; Case studies 2008-09-01
Next-Gen Loyalty & Procurement System Helps ABS Ramp Up Customer Satisfaction: Argos Business Solutions ABS, the business division of the GBP 5.9 billion Home Retail Group, helps businesses grow customer loyalty and improve employee morale through rewards programmes. Home Retail Group, a market leader in several categories such as toys, domestic appliances, and furniture, comprises two retail divisions - Argos and...; Tags: Argos, Customer Satisfaction, Procurement, Asset Based Security, Infosys Technologies Ltd., Homebase, Internet, Purchasing & Procurement, Product Marketing, Investment, Application Servers, Middleware, Business Operations, Marketing, Finance, Enterprise Software, Software; White papers 2008-09-01
What SaaS can teach us about customer service: What SaaS can teach us about customer serviceGood Advice!As someone actively engaged in the software as a service industry, I can confirm that Archie Black's advice is spot on. I work for PayCycle, an online payroll company that embodies the SaaS model. Our customers don't make distinctions between...; Tags: Software as a Service (SaaS), cloud computing, Product marketing, customer service, software-as-a-service, customer satisfaction; Discussion threads 2008-08-28
Google, Apple surge in customer satisfaction rating: Google, Apple surge in customer satisfaction ratingUS Postal Service scores higher than wireless carriersLarry, I blogged last year that it was telling that the USPS did better in the ACSI surveys each year than our wireless carriers - Verizon et alSad to see in 08 it is the same. But...; Tags: Product marketing, Web browsers, Wi-Fi, WIRELESS, Google Inc., Apple Inc., Yahoo! Inc., customer satisfaction; Discussion threads 2008-08-19
Apple tops customer satisfaction survey ... again: Apple tops customer satisfaction survey ... againDellI have always owned Dell machines. Although I have never had to have one of them replaced, I have heard fro mothers that it was a painstaking process. So it makes sense that they are 10 points behind Apple. My friends that have had...; Tags: Linux, Product marketing, Operating systems, UNIX, customer satisfaction, Apple Inc.; Discussion threads 2008-08-19