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- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Epicor's implementation cost drive: what does it really mean?
- Epicor's announcement Monday that it has created a shared benefits program for implementations looks like a step in the right direction for those of us that want to see lowered implementation costs. On the face of it, the offer is compelling. According to the press release:...
- Tags: Epicor Software Corp., Customer, Benefits, Roi/Tco, Outsourcing, Human Resources, Finance, Managerial Accounting, It Operations, Business Operations, Outsourcing & Subcontracting, Dennis Howlett
- Blog posts 2009-11-11
- Apple Q4 '09 earnings result - Most profitable quarter ever
- moron servicemoron service, where are you?Ghost of PsystarSee? ... it just goes to show ya! If Apple doesn't get their act together and start licensing their operating system for Mac clones, there's no hope for them. How long can they expect to keep a drowning company afloat selling...
- Tags: Microsoft Windows 7, Microsoft Windows NT, Desktops, Apple Inc., big word
- Discussion threads 2009-10-19
- A Quick Primer on Data Center Tier Classifications
- Today, a number of companies are either consolidating their data centers or implementing new data center projects. Their decisions are often based on the appropriate "tier level" of the IT facility. The tier level is determined by an industry standard classification system for infrastructure performance. A four-tier system rates a...
- Tags: Data Center, STC Associates, Tier Level, Data Centers, Storage, Hardware, Data Management
- White papers 2009-10-01
- Brent Leary Expounds: The SMBs Rejoice
- Brent Leary, who is not only my bud, but one of the leading, no, the leading, small business consultant and analyst when it comes to small business (duh!), CRM, social CRM and social media, Â is someone that I want to highlight on these pages. Â Not that you need to come...
- Tags: Salesforce.com Inc., Leader, Small Business, Small And Medium Business, CRM, Brent Leary, Maximizer Needs, Price Point, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-09-14
- iPhone's anti-phishing protection offers inconsistent results
- Apple's iPhone OS 3.1 update includes a new fraud warning feature which is at least theoretically, supposed to warn users when visiting fraudulent websites in Safari Mobile. However, due to a flawed implementation in the update mechanism, the feature -- enabled by default -- is offering inconsistent...
- Tags: Apple iPhone, Apple Safari, Mobile, Fraud, Phishing, Cyberthreats, Spam, Litigation, Smart Phones, Viruses And Worms, Security, Spam And Phishing, Business Operations, Consumer Electronics, Personal Technology, Dancho Danchev
- Blog posts 2009-09-10
- Open source can save your life
- Quick, if your life depended on it, which health care information system would you rather your hospital used: A proprietary system developed by software engineers based on marketing input, bug reports and customer requests? An open source system developed by thousands of health care practitioners including...
- Tags: Hospital, Open Source, Health Care, VA, Healthcare, Vertical Industries, Benefits, Human Resources, Robin Harris
- Blog posts 2009-08-23
- Deconstructing United Airlines: Where Customers are Transactions
- United Airlines: Customers are Merely Transactions If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...
- Tags: Customers Ltd., Mile, Customer, United Corp., United Airlines, Corporate Communications, Workforce Management, Training And Certification, Marketing, Human Resources, Paul Greenberg
- Blog posts 2009-08-20
- Chatstat 5.0.0.8 (Windows)
- A quick overview of ChatStat's main features: Live Chat Software--Live chat with visitors on your website using an intuitive instant messenger interface. Boost customer confidence, customer satisfaction, and customer loyalty. Web Analytics--ChatStat will collect and graph website data allowing you to get specific reports you need. Search Engine Keywords, Operator...
- Tags: Instant Messenger, Microsoft Windows, Web Site, Chatstat, Instant Messaging, Web Site Development, Internet, Online Communications
- Software downloads 2009-07-31
- Survey: Microsoft customer satisfaction takes second quarter hit
- Survey: Microsoft customer satisfaction takes second quarter hitIf they suck so muchWhy competitor can't manage to significantly increase market share in many fields where Microsoft is keeping(O.S) or even increasing(Server,B.I) its market share, like O.S market ?Could it be that much of the negative perception people has of Microsoft...
- Tags: Microsoft Windows Vista (Longhorn), Product marketing, Microsoft Corp., Microsoft customer satisfaction, customer satisfaction, Microsoft Windows Vista, survey
- Discussion threads 2009-07-15
- Sitting "Shiva" For My Dead Laptop
- My laptop's screen died during 4th of July weekend. I sent it back to HP for warranty repair, but then they wanted either $89.00 to send it back without repair, or $440.00 to replace a $99.00 OEM part due to "Accidental Damage". I...
- Tags: Hewlett-Packard Co., Shiva Corp., Laptop Computer, Computer, Notebooks, Hardware, Notebooks & Tablets, Jason Perlow
- Blog posts 2009-07-14
- Dell's analyst meeting: Looking for the big vision
- Dell's analyst meeting: Looking for the big visionShould focus on shutting down.Dell = Junk and should put the focus on closing their doors to do the world a favor.RE: Dell's analyst meeting: Looking for the big visionThe Dell PAN System based on Egenera's PAN software does what Cisco UCS does....
- Tags: Sales strategy, Strategy, Product marketing, Financial services, Dell Computer Corp., big vision, vision
- Discussion threads 2009-07-13
- Report: consumer confusion over netbooks and notebooks
- Report: consumer confusion over netbooks and notebooksNo wonder...Microsoft refused to work with netbooks. I said it before this all happened - People will buy a netbook thinking it's just a low end notebook and expect it to do everything they want.If Microsoft did follow the crowds, I'm betting the OS...
- Tags: Netbooks, nettops & MIDs, notebook, netbook
- Discussion threads 2009-06-23
- Bad Idea Dept.: AT&T's Ed Whitacre to run General Motors
- Bad Idea Dept.: AT&T's Ed Whitacre to run General MotorsMaybe they will put the ice cream man in charge of Citigroup nexti knowlets put an oil guy in charge of Time Warnerwe can play all kinds of tricks BarryOh what fun!Court ReviewHmmm. You make some good points, but... GM already...
- Tags: Government, Vertical industries, Investment, ATT/SBC, General Motors Corp., Ed Whitacre, Bad Idea Dept., ATT, AT&T Corp.
- Discussion threads 2009-06-10
- PBWorks continues vertical path with project edition
- Today, PBWorks formerly PB Wiki introduced a 'projects' version of it wiki service. Priced at $20 per user per month with no fee for guest/parrtner users, the service is aimed at a broad swathe of project based businesses such as advertising campaigns, consulting, accounting and marketing....
- Tags: Workspace, PBWorks, Wiki, Online Communications, Dennis Howlett
- Blog posts 2009-06-03
- Dell profits slump 63% - Not as bad as analysts had feared
- Dell profits slump 63% - Not as bad as analysts had fearedThey could drown in their own misery for all i care......and no, i`m not a mac fanboy, but DULL must be the worst OEM (at least on the consumer side, their workstations and Precision laptops are good, but their...
- Tags: Supply chain management (SCM), Apple Inc., Dell Computer Corp.
- Discussion threads 2009-05-28
- Dell's major units take first quarter hits; IT demand indicators 'remain mixed'
- Dell's major units take first quarter hits; IT demand indicators 'remain mixed'Wow!I don't like Dell, but those are horrible numbers.Where is all that government stimulus money?How does Dell compare to Apple these days?Forget market share.How does Dell compare in terms of Net Profit Dollars?The embarrassing part is that Dell has...
- Tags: Netbooks, nettops & MIDs, Supply chain management (SCM), Desktops, Sales strategy, information technology, Dell Computer Corp., Apple Inc.
- Discussion threads 2009-05-28
- BusinessWeek: Apple is most innovative company
- BusinessWeek: Apple is most innovative companyCongrats Apple! Question for the Apple zealots though...Yay Apple! Wow, #1 most innovative company. That's fantastic. A reason for celebration.However, this news isn't entirely good for the Apple zealot who consistently maintains that MS [b]never[/b] innovates and only ever copies from Apple. Yet here we...
- Tags: Leadership, Digital media, Digital music, Apple Products, Apple Inc., innovative company, BusinessWeek
- Discussion threads 2009-05-28
- Transforming customer relationships with social media
- * Jennifer Leggio is on vacation Guest editorial by John Yaggie Social media technologies have the potential to disrupt the traditional ways companies build and manage relationships with their customers. Customer relationships built on trust and loyalty are central to a company's reputation and...
- Tags: Customer, Jennifer Leggio, John Yaggie, Relationship, Social Media, Social Media Technology
- Blog posts 2009-05-27
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