customer retention

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

Increasing ARPU and Customer Retention With Hosted Business Application Services

WebCentral employs 200 people and has offices in Brisbane, Queensland and Sydney, New South Wales. A brand within the Melbourne IT Group, WebCentral offers a broad range of services and hosts more than 80,000 Web sites and domains. In the face of mounting competition, WebCentral wanted to find ways to...

Tags: Average Revenue Per User, Business Application, Customer Retention, WebCentral, Smb/Sme

Case studies 2007-03-01

Customer Retention Is a Multi-Dimensional Issue

Customer management is not rocket science. It is pretty basic business common sense. There are three primary elements to it. Acquire, grow and retain customers. Of these three elements, the first two capture most of the attention and mind share of the majority of marketers as well as senior executives...

Tags: Quaero Corp., Customer Retention, Customer Management

White papers 2006-06-15

SupportWizard 6.0 (Windows)

Raise customer satisfaction, improve customer retention, and improve the efficiency of the service team with this FAQ and issue-tracking software.

Tags: Customer Retention, SupportWizard, Microsoft Windows, Product Marketing, Team Management, Operating Systems, Software, Marketing, Management

Software downloads 2003-05-28

Additional Resources

Facebook freezes deceased person's profiles

Depends on cost to FacebookThere is some labor involved in converting the pages. There is, of course, the storage cost.And by removal of advertising links on those pages, a loss of revenue.On the other hand, if Facebook were to offer the families a "perpetual memorial page" similar to a...

Tags: Facebook

Discussion threads 2009-10-28

Why is Microsoft opening up its Outlook file format now?

Customer says: nopen/tPartner: Can't hurtIf I had to list out things I'd like to see from Microsoft, this would not be on the top of the list, but it's a great move I think.People looking to move away from other mail systems could see more tools available that make the...

Tags: E-mail, Groupware, Microsoft Office, Microsoft Corp., Microsoft Outlook

Discussion threads 2009-10-27

Why is Microsoft opening up its Outlook file format now?

On October 26, Microsoft officials announced they were planning to open up the Outlook Personal Folders .PST file format and making it freely and safely licensable. What no one has said so far is why is Microsoft doing this now and who will likely benefit from the move. ...

Tags: Antitrust, Microsoft Corp., File Format, PST, Microsoft Outlook, E-mail, Groupware, Microsoft Office, Corporate Law, Office Suites, Software, Online Communications, Enterprise Software, Business Operations, Mary Jo Foley

Blog posts 2009-10-27

PointOS Professional 3.05 (Windows)

PointOS Professional is a Windows point of sale application that contains many tools for bars, clubs, and restaurants not seen in any other product. PointOS Professional was designed by In-The-Biz people to be powerful and simple to use. It has many unique features including driver's license age verification and customer...

Tags: Point-of-sale, ShakenSoft, PointOS Professional, Microsoft Windows, Operating Systems, Software

Software downloads 2009-10-23

How to know when to send your email to the cloud

RE: How to know when to send your email to the cloudEverything you need to know...China Expands Cyberspying in U.S., Report Says http://online.wsj.com/article/SB125616872684400273.html?mod=WSJ_hpp_MIDDLTopStoriesI'm right with youCorporate data needs to be behind the firewall and under total control of the IT department and the legal departments policies.NeverI would never use the...

Tags: e-mail, Google Inc., e-mail server, server

Discussion threads 2009-10-22

CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?

Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic...

Tags: Business Intelligence, Information Technology, IT Investment, Benefit, ERP, CRM, R3Now.com, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales Strategy, Marketing, Software, Sales

White papers 2009-10-22

Google's Schmidt makes enterprise app case as consumer, corporate lines blur

In a room full of chief information officers, Google CEO Eric Schmidt made his case for the search giant's enterprise products adding that the boundary between a corporate user and a consumer "is becoming less and less." Speaking at the Gartner IT Symposium 2009 in Orlando in...

Tags: Google Inc., Eric Schmidt, Cloud Computing, Larry Dignan

Blog posts 2009-10-21

In the aftermath of the T-Mobile Chernobyl

Lazy people.Thats all I can think. Who, in their right mind, would entrust valuable data to >> someone elses system

Tags: Backups, backup, cloud computing, T-Mobile

Discussion threads 2009-10-12

Selling Smarter in 2009 and Beyond with Remote Selling

Discover how to increase sales efficiency and productivity with fewer resources. ...

Tags: Citrix Systems Inc., Sales Strategy, Web Conferencing, Sales Force Management, Collaboration, Sales, Internet

White papers 2009-10-01

For your safety and convenience

Somewhere deep in Shaw's vault there's a tape of me screaming at a customer "support" representative that I didn't (and still don't) give a star blank star about his script, booting and cabling have nothing to do with the issue because I don't have wintel, and to get his supervisor...

Tags: Tape, Paul Murphy

Blog posts 2009-09-05

TELUS Improves Compliance and Strengthens Security With the RSA enVision Platform

TELUS is a leading national telecommunications company in Canada, with $9.7 billion of annual revenue and 11.6 million customer connections including 6.1 million wireless subscribers, 4.2 million wireline network access lines and 1.2 million Internet subscribers. The challenge was to comply with Payment Card Industry PCI security standards regulation by...

Tags: RSA Security Inc., Network, Compliance, TELUS Corp., Security

Case studies 2009-08-01

Data Security Mythbusters: Public Key Infrastructure (PKI)

In today's business environment, enterprises must work even harder than before to protect one of their most valuable assets - their information. When facing the pressures of regulatory oversight, email security, business-to-business requirements, and increased threats to networked environments, organizations must be proactive in protecting their data. A single loss...

Tags: PKWare, Data Security, Enterprise, B2B, PKI, Security, E-business/E-Commerce, Internet

White papers 2009-07-27

Time to Put A Stake in The Ground on Social CRM

Time to Put A Stake in The Ground on Social CRMThe clarion call it is!Paul, this certainly is the clarion call for action!Am glad you picked up the threads of this fight a couple of weeks back & hope that you have put an end to the bickering! :)I am...

Tags: Advertising & Promotion, Enterprise software, Social CRM

Discussion threads 2009-07-06

Best Practices in Carbon Footprint Modeling: Going Beyond Inventories and Calculations

Off late highly competitive economy presents many obstacles to profitable growth and customer retention. In a 2008 McKinsey Quarterly article, "Business Strategies for Climate Change," the authors explain: "... the winners will be companies that reposition themselves to seize the opportunities of a low-carbon future." This statement has been echoed...

Tags: SAS Institute, Carbon Footprint, Best Practice, Modeling, Research & Development, Business Operations

White papers 2009-07-01

Bangkok Dusit Medical Services Reduces Transaction Costs by 50% With CRM System

BDMS' Bangkok Hospital Medical Center is its primary facility for internal medicine, pediatrics, and general surgery and houses numerous specialized centers. Customer tracking and retention is crucial in helping BDMS' hospitals stay in front in Thailand's competitive healthcare industry. As BDMS strives to offer the best healthcare, it requires a...

Tags: CRM System, Patient, Oracle Corp., Health Care, CRM, BDMS, Vertical Industries, Healthcare, Benefits, Customer Relationship Management (CRM), Enterprise Software, Human Resources, Software

Case studies 2009-07-01

Wrangling banks' security architecture to allow transactions anywhere

If only bank websites were as simple and easy to use as an iPhone app. Believe it or not, that wish isn't far from fruition. Earlier this year, banking provider Waterfield Technologies and application infrastructure guru WorkLight teamed up to offer secure, widget-based banking...

Tags: Bank, Security, UI, Financial Services, Banking, Andrew Nusca

Blog posts 2009-06-10

XTRA Lease Revs Up Its Reporting and Sales With Microsoft Business Intelligence

St. Louis-based XTRA Lease is one of the largest trailer leasing companies in North America, renting and leasing trailers through its 80 branch locations. Instead of waiting up to six months to have IT retool key production reports, XTRA Lease employees can now - within minutes - access and organize...

Tags: Business Intelligence, Dashboard, Leasing, Microsoft Corp., Capital Structures, Sales Strategy, Finance, Sales

Case studies 2009-06-01