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FedEx Improves Customer Experience With Integrated Mapping and Location Data

Off late, FedEx, a leading shipping and printing services corporation, wanted to develop a more innovative online store locator to improve customer experience. Its existing application delivered static maps of routes to its locations but did not return information such as location type, available services, or business hours. FedEx chose...

Tags: Customer Experience, Federal Express, Customer Response, Document Management, Enterprise Software, Software, Finance, Managerial Accounting

Case studies 2008-10-01

Additional Resources

Beyond E-Tech Duet D8 (unlocked)

Photo gallery:Beyond E-Tech Duet D8We first came across a peculiar company called Beyond E-Tech when we reviewed the Duet D888. An importer of Chinese-made phones, Beyond E-tech offers a gallery of models seldom seen elsewhere. Like the D888 and all other handsets in the Duet line, the unlocked D8 is...

Tags: Keyboards, Monitors & displays, Duet D8, touch screen, Beyond E-Tech, Duet D888, phone

Product reviews 2009-07-02

The Harsh Reality of Suburban Broadband, Part Deux

Goddamit! Why have I been offline for so long? As I explained in a previous article last summer about my broadband situation, my employer, like many large technology services companies, has elected to classify my work situation as "Home-Based", in that...

Tags: Cablevision Systems Corp., Broadband, Mike, Cable Guy, Modems, Cable, Network Technology, Broadband Internet, Telecommunications, Hardware, Components, Personal Technology, Networking, Jason Perlow

Blog posts 2009-06-26

CLEAR: Your data will be properly disposed of

The defunct CLEAR service is attempting to re-assure its former customers that their biometric data will not be divulged or misused. The defunct registered traveler service CLEAR see previous post has recently sent out the following communication to its former subscribers,...

Tags: Clear, E-mail, Security, Online Communications, Jason Perlow

Blog posts 2009-06-26

My Experience with Dell's Namastechnical Support

Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...

Tags: Dell Computer Corp., PC, CD, Call-center, Indian, Minesh, Call Centers, Customer Relationship Management (CRM), Desktops, It Operations, Enterprise Software, Software, Hardware, Jason Perlow

Blog posts 2009-06-24

News to know: Steve Jobs; iPhone 3GS; Google Voice; RIAA victory; FCC

Here are today’s notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET’s around-the-Web tech coverage. Sam Diaz: Jobs recovering from liver transplant; re-ignites debate over privacy rights Andrew Nusca: WSJ: Jobs had...

Tags: FCC, Apple iPhone, Steve Jobs, Google Inc., Voice, RIAA, Apple iPhone 3G, Sam Diaz, Digital Cameras, Digital Photography, Federal Government, Consumer Electronics, Personal Technology, Government

Blog posts 2009-06-22

Nokia Ovi Store fails in many ways, buy with extreme caution

Nokia Ovi Store fails in many ways, buy with extreme cautionTotally Agree!!After hearing your experience on Mobile Tech Roundup with Bejeweled I decided against buying anything from the Ovi stor until they resolve the issue. Really disappointing and should be dealt with pronto if Nokia wants my money. Come on...

Tags: Nokia Corp., Nokia Ovi, Nokia Ovi Store, extreme caution, Ovi

Discussion threads 2009-06-17

How badly are your business applications performing?

Due for formal release later this week, a study conducted by Dimensional Research on behalf of Precise at SAP's May 2009 SAPPHIRE reveals some remarkable stats about systems performance and the response times for problem resolution. 695 persons completed the survey. Some key metrics: ...

Tags: Consultant, Performance, Business Application, SAP AG, Consulting, Performance Issue, Transaction Performance Issue, Performance Management, Outsourcing, Enterprise Software, Human Resources, Workforce Management, It Operations, Business Operations, Outsourcing & Subcontracting, Software, Dennis Howlett

Blog posts 2009-06-15

Cloud computing and open source face-off

Cloud computing and open source face-offThanks for the shout outI think your piece adds a lot to the discussion as well.Master Joe Says...Just two questions. The word proprietary is mentioned. Last time I checked, one of the biggest reasons that the open-source idiots, also known as OSI, complained...

Tags: cloud business, open source, cloud computing

Discussion threads 2009-06-15

NYT: Smartphones have become a necessity; more growth expected

How is it that, even in these tough penny-pinching times, sales of expensive smartphones continue to rise? Case in point: the Palm Pre, powered by Sprint, pretty much sold out as soon as it went on sale over the weekend. Who's buying these things? A report in...

Tags: Sam Diaz

Blog posts 2009-06-10

Barriers to Entry

A MBA candidate recently asked me to help him understand what barriers to entry exist for cloud computing and virtualization start ups.  This simple question could easily turn into a Master's Thesis.  Although I don't know this for a fact, I bet that is exactly what this interesting person is...

Tags: Barrier, Technology, Cloud Computing, Recruitment & Selection, Virtualization, Storage Management, Utility Computing, Human Resources, Workforce Management, Hardware, Storage, Dan Kusnetzky

Blog posts 2009-06-09

News without numbers: Sprint says Pre set sales record

The official word from Sprint is that the release of the Palm Pre was a huge success - so big that it set a Sprint record for a sales debut of a product. Wow. That's impressive. Want to know how many they sold? Yup, me too. The...

Tags: Sprint Communications, Sales Strategy, Pricing, Marketing Research, Sales Force Management, Sales, Marketing, Sam Diaz

Blog posts 2009-06-08

What is a "trusted cloud?"

I recently had an opportunity to speak with executives of Hosted Solutions about their newest offering, the Stratus Trusted Cloud. Although I'm not sure that this offering is going to change how IT decision makers think about the concept of cloud computing in general, it is a step. ...

Tags: Stratus Technologies, Information Technology, Hosted Solutions, Stratus Trusted Cloud, Strategy, Management, Dan Kusnetzky

Blog posts 2009-06-08

Palm Pre reviews appear; can it beat the iPhone and Android devices?

Palm Pre reviews appear; can it beat the iPhone and Android devices?WebOS merge with AndroidPalm has done a great job with the design of the Pre & WebOS. Hopefully, they will be successful with it. It would, however, be nice if Palm could find a way to merge WebOS with...

Tags: Engineering, Apple iPhone, Palm Inc.

Discussion threads 2009-06-04

Why Linux is ready for the desktop today

Why Linux is ready for the desktop todayNot to be offensive, but....What does Novell's marketshare look like nowadays?This seems like a bit of wishful thinking from the 'Anybody but Microsoft' camp.I'm not a MS fanboy, but I think Novell is in about the same place that Mac is right now.......

Tags: UNIX, Operating systems, OPEN SOURCE, Linux, desktop, Linux IS

Discussion threads 2009-06-03

CA comes to Cassatt's rescue

It appears that CA has come to the rescue and has acquired the intellectual property and some of the staff of Cassatt (see CA's statement on this acquisition). I spoke with a number of people, including my good friend and fellow IDC alumni, Bill Peterson, and have come to the...

Tags: Cassatt Corp., Computer Associates International Inc., Sales Strategy, Workforce Management, Intellectual Property, Sales Force Management, Sales, Human Resources, Research & Development, Business Operations, Dan Kusnetzky

Blog posts 2009-06-03

Increasing marketing campaign profitability with predictive analytics

Discover how predictive analytics can help your company move from large, unfocused marketing campaigns with low response rates to smaller, targeted campaigns that help you increase revenues and customer satisfaction. Download this executive report to find out how Predictive Marketing enables you to optimize your outbound marketing campaigns to decrease...

Tags: Predictive Analytics, SPSS Inc., Marketing Research, Marketing

White papers 2009-06-03

PackGuard Guest Package System 8.12 (Windows)

In today's convention hotel environment, there is an increasing need to ensure guest packages are received, stored and delivered carefully, quickly and accurately. Our Guest Package System guarantees your success in achieving that goal by recording all incoming package information, whether the package is for a hotel guest, convention group,...

Tags: Package, Guest, Information Systems Development, Product Marketing, Microsoft Windows, Marketing, Operating Systems, Software

Software downloads 2009-05-31

The CEO's top five fears of social media

* Jennifer Leggio is on vacation Guest editorial by Yvonne Tocquigny I recently spent eight months speaking to more than 200 executives about digital marketing and social media. During that time, I realized that five fears cause social media paralysis for CEOs. ...

Tags: Marketing, Social Media, Yvonne Tocquigny, Yvonne, Jennifer Leggio

Blog posts 2009-05-28

RIM and Google: The Perfect Storm?

RIM and Google: The Perfect Storm?Why not?That's the question to ask.Sounds like it could be a very complimentary 'marriage', but as with any lasting relationship it'll require more give than take on both sides to make it work.Just so long as one party doesn't stand to lose more than the...

Tags: Smart phones, Wireless LANs, Handhelds, Wi-Fi, Now Let, Research In Motion Ltd., Perfect Storm, Apple iPhone, Google Inc.

Discussion threads 2009-05-28