customer response

ZDNet Resources

• sort by:
• Relevance
• Date
• Popularity

FedEx Improves Customer Experience With Integrated Mapping and Location Data

Off late, FedEx, a leading shipping and printing services corporation, wanted to develop a more innovative online store locator to improve customer experience. Its existing application delivered static maps of routes to its locations but did not return information such as location type, available services, or business hours. FedEx chose...

Tags: Customer Experience, Federal Express, Customer Response, Document Management, Enterprise Software, Software, Finance, Managerial Accounting

Case studies 2008-10-01

Additional Resources

Dell updates thermal algorithms in response to CPU throttling concerns

In response to customer concerns about CPU throttling in Latitude-series laptops, Dell on Wednesday announced that there was no inherent flaw in the computers, but said it has tweaked thermal algorithms to accommodate for more types of use. by Andrew Nusca

Tags: Algorithm, Dell Computer Corp., CPU, Engineering, Processors, Semiconductors, Hardware, Components, Andrew Nusca

Blog posts 2009-12-02

Customers have spoken: AT&T = FAIL!

Just be prepared to pay full price for the phone ntntRE: Customers have spoken: AT&T = FAIL!I see this article as a sensational exaggeration. Consumer reports notes that the 4 point spread between the other carriers is essentially statistically insignificant. I am currently an AT&T wireless customer with an iPhone...

Tags: Telecom & Utilities, AT&T Corp., phone, Verizon Communications Inc.

Discussion threads 2009-12-02

MSI A6000-029US (Core 2 Duo T6600 2.2GHz, 4GB RAM, 320GB HDD, Windows 7 Home Premium)

Very Bad Experience with MSILet me try to summarize the situation. Last month I was considering purchasing a new computer. I looked at Apple's and Dell's websites, but I also decided to go to the local Office Depot and look at the computers they had. I spent about...

Tags: PRODUCTIVITY, Notebooks, Microsoft Windows 7 Home Premium, Intel Core 2 Duo, MSI, XP Mode, Microsoft Windows 7, computer, Microsoft Windows XP, recovery disk, Microsoft Windows

Discussion threads 2009-12-01

Open source is not about Wall Street

only M$ ia about wall street greedand yet it failed to deliver because of its flawed business model.The answer to the Golden Rule"My way or the highway," may work for proprietary, closed code, but with Open Source there is always a FORK in the road.MySQL can easily become OurSQL. Larry...

Tags: Databases, MySQL, open source, Oracle Corp.

Discussion threads 2009-11-30

For The First Time in Ages, I Agree With Apple

Spiders and dust on a slippery slopeWorst inside of a computer I've ever seen was a spider infestation. Must have been a million of them. But what I wonder is where does voiding the warranty stop?A generic abuse statement may not be sufficient in the world of EULA's....

Tags: Manufacturing, PRODUCTIVITY, Apple Inc., manufacturer, smoker, First-time, computer

Discussion threads 2009-11-24

HP vs. Dell: Showdown at the Windows 7 upgrade corral

Well, the great thing is all the competition. I like to see Acer squeezing them both from below, and of course competing with each other. Of course also great to see all the pressure on MS to innovate and lower prices.Google Chrome_OS will be hard to beatWell, with Google_Chrome_OS it...

Tags: Operating systems, Microsoft Windows Vista (Longhorn), Hewlett-Packard Co., Dell Computer Corp., Microsoft Corp., Windows 8, Microsoft Windows, XPS, Microsoft Windows 7

Discussion threads 2009-11-24

Panasonic Lumix DMC-TS1 (orange)

It is NOT WaterproofDO NOT buy this camera if you plan to use the waterproof features - it WILL GET DAMAGED!!I bought this camera for my vacation in Mexico & Flordia this summer. I read & followed the instructions for using it in water. For the first 7...

Tags: Product marketing, camera, customer service, Panasonic

Discussion threads 2009-11-22

AT&T loses bid to stop Verizon ads, responds with its own

AT&T could use Apple's patentApple has patented a technique where a user is forced to watch an ad and then answer a quiz about that ad before they are allowed to use their Apple device. AT&T could use this to force all iPhone users to watch AT&T ads.AT&T has no...

Tags: Smart phones, AT&T Corp., Verizon Communications Inc., Apple iPhone, advertisement

Discussion threads 2009-11-19

Microsoft Office 2010, SharePoint 2010 public betas now available for download

Microsoft still firmly planted in the LAST century.NTLinux Kernel speaks?Hmmm, I'd fear for the future of Linux if this is what comes out of it. You'd think the "many eyes" would have caught such silly logic in the kernel years ago...and looking ready to dominate this oneas well.Google is...

Tags: OPEN SOURCE, public beta, Microsoft SharePoint, Google Inc., Microsoft Corp., Linux, Office suites, Microsoft Office

Discussion threads 2009-11-18

Cap and trade controversial in Australia

This is what happened:An Australian researcher who was critical of mainstream theories got censored.The new Inquisition: dare to raise your voice against the enviro-whackos and they get all angry.CEC FAILs againCEC claims: [i]"An Australian researcher who was critical of mainstream theories got censored."[/i]He wasn't censored for disagreeing with the global...

Tags: theory, CEC, global warming, Cap-and-Trade, carbon dioxide, tax

Discussion threads 2009-11-17

Group Mail Manager Professional 2.33.33 (Windows)

Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...

Tags: Microsoft Windows, Xpress Software, E-mail, Online Communications

Software downloads 2009-11-12

Is MySQL an "albatross" around the neck of Larry Ellison?

The EC is CLUELESSAbsolutely NOTHING changes about MySQL or its license open source with the buy out.infiltrated M$ agents are obfuscating this issueThe MySql should be a slam dunk, but M$ agents are feeding false information to the commision to harm OSS.Are you sure about that?MySql (and of course SUN...

Tags: Databases, MySQL, open source, Larry Ellison, Microsoft Corp., agent

Discussion threads 2009-11-10

Ballmer: So far, Windows 7 sales are "fantastic"

RE: Ballmer: So far, Windows 7 sales are One report has at 4% market share the weekend of launch so im sure its past that already.Has Windows 7 marketshare eclipsed total OS X marketshare yet?Just wondering. :)MSFT: 1/2000 = $56. Today, $28.40Win 7 may not be the catastrophe the last...

Tags: Sales strategy, Businesses, Microsoft Corp., Microsoft Windows 7, stock split, Win7, recession, Steve Ballmer, sales, Microsoft Windows

Discussion threads 2009-11-05

Ticket Seller Finds Ideal Business Solution in Hosted Computing Platform

New Zealand - based TicketDirect International has grown into a major ticketing service for venues in Australia and New Zealand. The company's focus on excellent customer service led it to look for a better way to handle peak system loads during major event ticket sales. Working with Microsoft Gold Certified...

Tags: New Zealand, Microsoft Corp., Microsoft Windows, Sales Strategy, Cloud Computing, Product Marketing, Virtualization, Customer Relationship Management (CRM), Operating Systems, Software, Sales, Marketing, Hardware, Enterprise Software

Case studies 2009-11-01

Interactive Solution Provider Gains Agility, Conserves Costs With Hosted Services

Archetype, an interactive technology solution provider, developed the Archetype Media Platform AMP, which includes the AMP Editor, AMP Portal, AMP Manager, and AMP Analytics applications. The firm faced common challenges with scalability, time-consuming deployments, and high entry costs for its customers. Archetype migrated its existing AMP solution to the Windows...

Tags: Solution Provider, Agility, Microsoft Windows, Portals, Web Technology, Operating Systems, Software, Internet

Case studies 2009-11-01

XACT XTR8CK Replay Sirius Satellite Plug & Play Radio Receiver and Vehicle Kit - Sirius satellite radio tuner with RF modulator

No customer support, Horrid receptionThis is the worst sirius radio ever. I have emailed XACT three times for customer support. So far I have gotten, NO response. The only way to contact XACT is through email. Fortunately I only paid $46. for this unit. I...

Tags: Advertising & Promotion, Sirius Satellite Radio Inc., satellite, Sirius, XACT, radio

Discussion threads 2009-10-31

Why is Microsoft opening up its Outlook file format now?

On October 26, Microsoft officials announced they were planning to open up the Outlook Personal Folders .PST file format and making it freely and safely licensable. What no one has said so far is why is Microsoft doing this now and who will likely benefit from the move. ...

Tags: Antitrust, Microsoft Corp., File Format, PST, Microsoft Outlook, E-mail, Groupware, Microsoft Office, Corporate Law, Office Suites, Software, Online Communications, Enterprise Software, Business Operations, Mary Jo Foley

Blog posts 2009-10-27

Amazon delivers strong Q3; shares skyrocket after hours

Amazon easily beat Wall Street's estimates for its third quarter, reporting a net income of $199 million, or 45 cents per share, on sales of $5.45 billion, a 28 percent jump from the year-ago quarter. Analysts had been expecting earnings of 33 cents on sales of $5.03 billion. Statement ...

Tags: E-reader, Amazon.com Inc., Kindle, Sales Strategy, Sales Force Management, Sales, Sam Diaz

Blog posts 2009-10-22

Microsoft to fix Bing spam bug

MS hauls in exploits ...Nothing but bad things stem from using anythingrelated to this company.Write news stories on all the bugs I'll fix toadyplease!You will fix toady?Oh is that like Toadstool from the Super Mario Bros. game?RE: Microsoft to fix Bing spam bug No problem, Microsoft is aware and will...

Tags: Microsoft Corp., spam bug, Bing

Discussion threads 2009-10-22