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- FedEx Improves Customer Experience With Integrated Mapping and Location Data
- Off late, FedEx, a leading shipping and printing services corporation, wanted to develop a more innovative online store locator to improve customer experience. Its existing application delivered static maps of routes to its locations but did not return information such as location type, available services, or business hours. FedEx chose...
- Case studies 2008-10-01
Additional Resources
- Ballmer: So far, Windows 7 sales are "fantastic"
- RE: Ballmer: So far, Windows 7 sales are One report has at 4% market share the weekend of launch so im sure its past that already.Has Windows 7 marketshare eclipsed total OS X marketshare yet?Just wondering. :)MSFT: 1/2000 = $56. Today, $28.40Win 7 may not be the catastrophe the last...
- Discussion threads 2009-11-05
- XACT XTR8CK Replay Sirius Satellite Plug & Play Radio Receiver and Vehicle Kit - Sirius satellite radio tuner with RF modulator
- No customer support, Horrid receptionThis is the worst sirius radio ever. I have emailed XACT three times for customer support. So far I have gotten, NO response. The only way to contact XACT is through email. Fortunately I only paid $46. for this unit. I...
- Discussion threads 2009-10-31
- Five reasons to deliver a virtual service, not a virtual server
- What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...
- News items 2009-10-29
- Why is Microsoft opening up its Outlook file format now?
- On October 26, Microsoft officials announced they were planning to open up the Outlook Personal Folders .PST file format and making it freely and safely licensable. What no one has said so far is why is Microsoft doing this now and who will likely benefit from the move. ...
- Blog posts 2009-10-27
- Amazon delivers strong Q3; shares skyrocket after hours
- Amazon easily beat Wall Street's estimates for its third quarter, reporting a net income of $199 million, or 45 cents per share, on sales of $5.45 billion, a 28 percent jump from the year-ago quarter. Analysts had been expecting earnings of 33 cents on sales of $5.03 billion. Statement ...
- Blog posts 2009-10-22
- Microsoft to fix Bing spam bug
- MS hauls in exploits ...Nothing but bad things stem from using anythingrelated to this company.Write news stories on all the bugs I'll fix toadyplease!You will fix toady?Oh is that like Toadstool from the Super Mario Bros. game?RE: Microsoft to fix Bing spam bug No problem, Microsoft is aware and will...
- Discussion threads 2009-10-22
- Toilet Tissue, Quilted Northern, 60/Carton
- Quilted Northern Goes Cheap Quilted Northern, relying on the long term customer base they established and that has the expectation of continuity, has now changed/cheapened their product. If you have old rolls compared to the newer packages the first noticeable changes are in size. To me,...
- Discussion threads 2009-10-21
- Dell: A few examples of what's wrong with your tech support
- The on-site tech support tech was obviously in the U.S., but ....it sounds like the "other end" of the line is somewhere half way around the planet (maybe also taking orders for "Shammy Wows") while reading off a scripted Q&A screen.Kinda like "cloud tech support"?What really hurts is that this...
- Discussion threads 2009-10-21
- Owners set up online memorial to dead Apple Time Capsules
- wowBut those "older" ones aren't really that old.Hilarious!! ntntYeaBecause to Apple, function follows form... so your drive isn't as pretty, but it functions better and its cheaper. Trust me, you win.Well, he wins only ifno one has to look at the device. :)RE: Owners set up online memorial to dead...
- Discussion threads 2009-10-15
- Group Mail Manager Professional 2.32.33 (Windows)
- Group Mail Manager is easy and affordable web-based email response, tracking and management software, that allows you to manage, process, and track messages sent to generic email inboxes such as sales, support, and info; instantly access the entire email history of any customer and use standard response templates. GMM can...
- Software downloads 2009-10-15
- Ellison's keynote: Linux, Exadata, the Governator and more
- Oracle CEO Larry Ellison took the stage for the final keynote at Oracle OpenWorld 2009 today - an afternoon session that followed lunch and got off to a rough start when Infosys CEO Kris Gopalakrishnan who was scheduled to speak after Ellison came on stage first and spent 45 minutes...
- Blog posts 2009-10-14
- How event driven architecture changes the SOA service flow
- Does event driven architecture EDA represent the next phase of SOA? This is a subject of continuing debate, but Udi Dahan makes the case for EDA as the next logical stage of SOA. In a recent post, he connected the dots between SOA and EDA, suggesting that EDA will...
- Blog posts 2009-10-14
- Pitch of the day: Analytics PR spiel annoys Phillies fan
- First of allThe Phillies will eat the Dodgers starting pitching for lunch, and any person or computer that can't see that doesn't deserve to be talking about baseball. Also it is worth noting that a computer cannot predict the heart, desire, and most of all patience of a real champion...
- Discussion threads 2009-10-13
- TechGuard keeps spam and botnets at bay with one-click, enterprise-level security for SMBs, SOHOs
- One of the most difficult things for a small or medium business to do is set up a security scheme that's effective, affordable and intelligible to the average employee. Chesterfield, Mo. and Baltimore, Md.-based TechGuard is attempting to address that problem by bringing its enterprise and government-level...
- Blog posts 2009-10-13
- In the aftermath of the T-Mobile Chernobyl
- Lazy people.Thats all I can think. Who, in their right mind, would entrust valuable data to >> someone elses system
- Discussion threads 2009-10-12
- The case of the missing iPhone 3GS's
- When I finally filled my iPod Touch 16GB and realized that I really do like a lot of the iPhone apps, it was time to bid my Nokia N96 which has been a problem child goodbye and go straight for the top: an iPhone 32GB. I'd not...
- Blog posts 2009-10-12
- Apple releases iPhone OS 3.1.2
- Wow, you guys have been putting up with all those bugs?Yikes. Makes me glad I have a better phone.You mean one of those phones with near zero customer satisfaction levels By near zero I mean in comparison with iPhone satisfaction levels as recently reported by JD Power.Even with this handful...
- Discussion threads 2009-10-08
- HP Answers Thin Client Questions
- Ingratiating"Thanks HP for working with me on this."... translation ..."Does a prominant technology blogger have to pillory your company in public to get any response to a standard question for a potential customer? Order book must be pretty full at the moment ... or perhaps the client management and customer...
- Discussion threads 2009-10-06
- SOA, event driven architecture will be in smart systems everywhere
- In recent years, we've been hearing a lot about the rise of event-driven architecture EDA, and how this will factor into SOA efforts. This combination may form the foundation of emerging "smart systems." CalTech's Dr. K. Mani Chandy, one of the pioneers of EDA, and author of...
- Blog posts 2009-09-29
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