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	<title><![CDATA[customer relationship Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/customer+relationship.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer relationship]]></description>
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	<language>en-us</language>
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		<title><![CDATA[Russian Business Network Strengthens Customer Relationships With Management]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=373680]]></link>
		<description><![CDATA[The American Chamber of Commerce AmCham in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management CRM system based on Microsoft Dynamics CRM...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<pubDate>Tue, 22 Apr 2008 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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	<item>
		<title><![CDATA[Momentum Webcast: Improve Customer Relationships Using the 2007 Office System (Level 100)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=332135]]></link>
		<description><![CDATA[In this webcast, we demonstrate how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Discover how you can build connections with your customers by providing easy access to a complete view of each customer's interactions and transactions...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<pubDate>Wed, 09 May 2007 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Who owns the on-demand customer?]]></title>
		<link><![CDATA[http://blogs.zdnet.com/SAAS/?p=191]]></link>
		<description><![CDATA[Jamcracker this week released version 2.0 of its on-demand ecosystem, the Jamcracker Service Delivery Network JSDN. This is a move I previewed in January, in Jamcracker unlocks a Web 3.0 role for the channel, when I wrote:  "The next stage, which is due to happen this year, will be...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 02 Aug 2006 09:59:03 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/jamcracker.html"><![CDATA[Jamcracker]]></category>
		<category domain="http://updates.zdnet.com/tags/jamcracker+service+delivery+network.html"><![CDATA[Jamcracker Service Delivery Network]]></category>
	</item>
	<item>
		<title><![CDATA[CRM Technology Enables One-to-One Customer Relationships]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=240018]]></link>
		<description><![CDATA[The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Mon, 01 Aug 2005 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/united+parcel+service+of+america+inc..html"><![CDATA[United Parcel Service Of America Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/logistics.html"><![CDATA[Logistics]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/investcorp.html"><![CDATA[Investcorp]]></category>
		<category domain="http://updates.zdnet.com/tags/crm+technology.html"><![CDATA[CRM Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/supply+chain.html"><![CDATA[Supply Chain]]></category>
		<category domain="http://updates.zdnet.com/tags/transportation.html"><![CDATA[Transportation]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/business+operations.html"><![CDATA[Business Operations]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">UPS</category>
		<category domain="tickers">UPS</category>
	</item>
	<item>
		<title><![CDATA[Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=151253]]></link>
		<description><![CDATA[Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics.    Competition affects industry profitability, and competitive advantage is the...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/fidelity+investments.html"><![CDATA[Fidelity Investments]]></category>
		<category domain="http://updates.zdnet.com/tags/eastman+kodak+co..html"><![CDATA[Eastman Kodak Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/apqc.html"><![CDATA[APQC]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">EK</category>
		<category domain="tickers">EK</category>
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	<item>
		<title><![CDATA[Pearl Insurance Improves Understanding of Customers Across Product Lines]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=273883]]></link>
		<description><![CDATA[As one of the top 10 direct marketing third-party administrators in the United States, Pearl Insurance has always placed a very high priority on its customer relationships. Over the years, the company has developed a reputation for delivering superior service. As Pearl continued to grow, it sought ways to maximize...]]></description>
		<s:doctype><![CDATA[Case studies]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/oracle+corp..html"><![CDATA[Oracle Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://updates.zdnet.com/tags/pearl+insurance.html"><![CDATA[Pearl Insurance]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing+research.html"><![CDATA[Marketing Research]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+channel.html"><![CDATA[Sales Channel]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">ORCL</category>
		<category domain="tickers">ORCL</category>
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	<item>
		<title><![CDATA[Technology for Optimizing Customer Relationships]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=277495]]></link>
		<description><![CDATA[CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/harte-hanks.html"><![CDATA[Harte-Hanks]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
	</item>
	<item>
		<title><![CDATA[Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System (Level 100)]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=310720]]></link>
		<description><![CDATA[Building connections with the customers can create lasting value for the company. This webcast demonstrates how Microsoft software can help one to develop more profitable customer relationships by simplifying how the employees work with colleagues, partners, and customers. Discover how one can build connections with the customers by providing easy...]]></description>
		<s:doctype><![CDATA[Webcasts]]></s:doctype>
		<category domain="http://updates.zdnet.com/tags/webcast.html"><![CDATA[Webcast]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship.html"><![CDATA[Customer Relationship]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
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