Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- Russian Business Network Strengthens Customer Relationships With Management
- The American Chamber of Commerce AmCham in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management CRM system based on Microsoft Dynamics CRM...
- Tags: Network, Microsoft Corp., Customer Relationship, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2008-04-22
- Momentum Webcast: Improve Customer Relationships Using the 2007 Office System (Level 100)
- In this webcast, we demonstrate how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Discover how you can build connections with your customers by providing easy access to a complete view of each customer's interactions and transactions...
- Tags: Webcast, Microsoft Corp., Customer Relationship, Microsoft Office, Office Suites, Software
- Webcasts 2007-05-09
- Who owns the on-demand customer?
- Jamcracker this week released version 2.0 of its on-demand ecosystem, the Jamcracker Service Delivery Network JSDN. This is a move I previewed in January, in Jamcracker unlocks a Web 3.0 role for the channel, when I wrote: "The next stage, which is due to happen this year, will be...
- Tags: Jamcracker, Jamcracker Service Delivery Network
- Blog posts 2006-08-02
- CRM Technology Enables One-to-One Customer Relationships
- The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...
- Tags: United Parcel Service Of America Inc., Logistics, Customer Relationship, CRM, Investcorp, CRM Technology, Supply Chain, Transportation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Business Operations, Marketing, Software
- White papers 2005-08-01
- Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- Tags: Fidelity Investments, Eastman Kodak Co., APQC, Best Practice, Customer Relationship, Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Software
- White papers
- Pearl Insurance Improves Understanding of Customers Across Product Lines
- As one of the top 10 direct marketing third-party administrators in the United States, Pearl Insurance has always placed a very high priority on its customer relationships. Over the years, the company has developed a reputation for delivering superior service. As Pearl continued to grow, it sought ways to maximize...
- Tags: Oracle Corp., Customer Relationship, Pearl Insurance, Marketing Research, Advertising & Promotion, Sales Strategy, Sales Channel, Marketing, Sales
- Case studies
- Technology for Optimizing Customer Relationships
- CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...
- Tags: Strategy, Customer Relationship, CRM, Harte-Hanks, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers
- Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System (Level 100)
- Building connections with the customers can create lasting value for the company. This webcast demonstrates how Microsoft software can help one to develop more profitable customer relationships by simplifying how the employees work with colleagues, partners, and customers. Discover how one can build connections with the customers by providing easy...
- Tags: Webcast, Microsoft Office, Microsoft Corp., Customer Relationship
- Webcasts
Additional Resources
- Nesox Email Marketer Personal Edition 1.93 (Windows)
- Nesox Email Marketer is a professional newsletter software and e-mail marketing software for mailing list building, e-mail campaigns creating, sending and tracking at your own computer. Email Marketer is the perfect desktop solution for all your e-mail marketing needs. It is also the most proven customer e-mail relationship management software...
- Tags: Newsletter, Microsoft Windows, Email Marketing, Nesox Solutions, Nesox Email Marketer, Email Marketer, E-mail, Marketing Research, Corporate Communications, Online Communications, Marketing
- Software downloads 2009-11-26
- SAP Users start to flex their muscles
- Ray WangStill wondering if Ray Wang has ever said anything positive about SAP. I am sure he has at one point in his career. Based on his comments, SAP should probably close up shop. Dennis, thanks for providing some balance. RE: SAP Users start to flex...
- Tags: Web services, Enterprise software, Middleware, Strategy, BS7, SAP AG, Ray
- Discussion threads 2009-11-25
- LeaderTask Company Management 6.6.7 (Windows)
- LeaderTask Company Management is an easy-to-use yet reliable crm system for managing employees, projects, customer relationship and also for storing the entire corporate information. The program is used to: Effectively manage employees over the network: distribute tasks among employees, set deadlines, monitor the progress, control the results. More details... Maintain...
- Tags: Employee, Microsoft Windows, Time Management, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Advertising & Promotion, Productivity, Software, Sales, Marketing
- Software downloads 2009-11-25
- CRM-Express eSales 2009.11.3 (Windows)
- A Contact, eSales and eMarketing Manager. CRM-Express e-Sales is the latest in CRM Customer Relationship Management software. CRM-Express can manage your marketing, customers, sales and orders. The application is now fully network enabled, multi-user and re-entrant. Allows for any number of users connecting simultaneously to an address book, calendar or...
- Tags: Microsoft Windows, CRM, PGCSoft, CRM-Express e-Sales, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales
- Software downloads 2009-11-24
- Hands on with new Roku Channel Store; is cable TV still worth the cost?
- Not available on the N1000I don't see any options for this on my N1000.Bummer.Has the resolution improved on HD content?That was one thing I'd like to know. I can see a future, where everything you would ever need in the home will go thru the internet. I am already set...
- Tags: Cable, TVs, TV & Home Theater, Network technology, Advertising & Promotion, FrameChannel, video quality, Roku Inc., cable television
- Discussion threads 2009-11-23
- CRM+ 5.1.4 (Windows)
- CRM+ is a user-friendly, easy-to-understand customer relationship management CRM software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base and many more customer related functions. It was built using the award winning FileMaker database engine and...
- Tags: Idealisator Hungary, CRM+, Microsoft Windows, Microsoft Windows 7, Apple Mac OS X, Operating Systems, Apple Mac OS, Software
- Software downloads 2009-11-23
- Nesox Email Marketer Business Edition 1.93 (Windows)
- Nesox Email Marketer is a professional tracking supported e-mail marketing software and newsletter software for mailing list building, send and track personalized bulk e-mail and mass e-mail at your own computer. Email Marketer could be very handy for such areas as direct marketing, online marketing research, newsletter, customer relationship management...
- Tags: Newsletter, Microsoft Windows, Nesox Solutions, Nesox Email Marketer, E-mail, Corporate Communications, Online Communications, Marketing
- Software downloads 2009-11-22
- CRM+ 5.1.4 (Mac)
- CRM+ is a user-friendly, easy-to-understand customer relationship management CRM software for getting your company's data centralized and organized. It supports the invoicing, contact management, project management, business history, business tasks, reminders, knowledge base and many more customer related functions. It was built using the award winning FileMaker database engine...
- Tags: Apple Macintosh, Idealisator Hungary, CRM+, CRM+ Software, Microsoft Windows, Microsoft Windows 7, Apple Mac OS X, Tools & Techniques, Operating Systems, Apple Mac OS, Desktops, Software, Management, Hardware
- Software downloads 2009-11-16
- Google: Is there anyone who doesn't have an opinion?
- Google is 1995 MicrosoftFor now, Google is up there, with great products, a bright future and way in front. But...Google can't be different from any other company that ever emerged, flourish and then met their nemesis. Everybody thinks it will be MS or Apple but the reality will probably be...
- Tags: Strategy, Google Inc.
- Discussion threads 2009-11-10
- TopSales Personal 6.62 (Windows)
- TopSales is a useful and powerful sales automation, contact management, document management and email message processor tool for sales and marketing people who are into internet marketing. It enhances sales productivity by automating sales process with daily contact management functions, mailing lists and email autoresponder. With TopSales you can maintain...
- Tags: Contact Management, Microsoft Windows, Ceek Software, TopSales, Sales Strategy, E-mail, Sales Force Management, Sales, Online Communications
- Software downloads 2009-11-09
- Challenging the economic downturn
- HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT CRM TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn
- Tags: Vodafone Group Plc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2009-11-01
- Information Management, BPM and Integration: Achieving Cost Efficiency in the Financial Sector
- Digital capture and storage make information easily retrievable and useful, but don't necessarily enable enterprise-wide efficiency. Data housed in Customer Relationship Management CRM software, accounting, human resources, and other applications has limited value if it's not reused efficiently everywhere it's needed. The solution? Instant, secure, central access to all of...
- Tags: Information Management, Financial, BPM, Integration, Optical Image Technology, Business Process Automation, Operational Planning, Strategy, Enterprise Software, It Operations, Business Operations, Management, Software
- White papers 2009-10-28
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