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- Evaluating the Decision to Buy or Build a Portal: The Value of WebSphere Portal Compared to a Proprietary Portal in a J2EE Technology-Based Environment
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- TechRepublic Resource Guide: Software as a Service (SaaS) for Small and Midsize Businesses (SMBs)
ZDNet Resources
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- Russian Business Network Strengthens Customer Relationships With Management
- The American Chamber of Commerce AmCham in Russia provides market information and events for 800 companies. Since 1994, it has grown more than 600 per cent. To provide clients with the best possible service, AmCham decided to invest in a Customer Relationship Management CRM system based on Microsoft Dynamics CRM...
- Case studies 2008-04-22
- Momentum Webcast: Improve Customer Relationships Using the 2007 Office System (Level 100)
- In this webcast, we demonstrate how Microsoft software can help you develop more profitable customer relationships by simplifying how your employees work with colleagues, partners, and customers. Discover how you can build connections with your customers by providing easy access to a complete view of each customer's interactions and transactions...
- Webcasts 2007-05-09
- Who owns the on-demand customer?
- Jamcracker this week released version 2.0 of its on-demand ecosystem, the Jamcracker Service Delivery Network JSDN. This is a move I previewed in January, in Jamcracker unlocks a Web 3.0 role for the channel, when I wrote: "The next stage, which is due to happen this year, will be...
- Blog posts 2006-08-02
- CRM Technology Enables One-to-One Customer Relationships
- The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...
- White papers 2005-08-01
- Momentum Webcast: Increase the Value of Customer Relationships Using the 2007 Office System (Level 100)
- Building connections with the customers can create lasting value for the company. This webcast demonstrates how Microsoft software can help one to develop more profitable customer relationships by simplifying how the employees work with colleagues, partners, and customers. Discover how one can build connections with the customers by providing easy...
- Webcasts
- Superior Customer Relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- White papers
- Technology for Optimizing Customer Relationships
- CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...
- White papers
- Pearl Insurance Improves Understanding of Customers Across Product Lines
- As one of the top 10 direct marketing third-party administrators in the United States, Pearl Insurance has always placed a very high priority on its customer relationships. Over the years, the company has developed a reputation for delivering superior service. As Pearl continued to grow, it sought ways to maximize...
- Case studies
Additional Resources
- Five reasons to deliver a virtual service, not a virtual server
- What began as an interesting technological experiment has now become an opportunity for IT to shape its future, says Fortisphere's Lilac Berniker Commentary - As virtualization becomes an increasingly commonplace technology in the datacenter, the breadth of stakeholders in the virtual environment is growing. ...
- News items 2009-10-29
- Aladobix Lite 1.28 (Windows)
- Aladobix ERP arranges one solution to manage all core business segments including enterprise resource planning and customer relationship management. Information from sales and purchases are linked with warehouse and invoicing to one database, so that facts are shared between different departments in present moment. With Aladobixs assistance you are capable...
- Software downloads 2009-10-27
- Demand this from software vendors
- I was getting a briefing last week from a software executive. We got to a point in the conversation where the discussion was focusing on existing products. I moved the conversation to a different space, though. If you're getting a pitch from a vendor, you should move the conversation, too!...
- Blog posts 2009-10-20
- 8 reasons I like the Motorola Cliq Android smartphone and 7 reasons I don't
- "Surface" is not a transitive verb.Sheesh.That's incorrect.You'd know that if you ever surfaced your driveway with asphalt.RE: 8 reasons I like the Motorola Cliq Android smartphone and 7 reasons I don'tSo what about someone who is not a social social networking fanatic but likes good access to email and facebook...
- Discussion threads 2009-10-15
- Customer Intimacy wins in SAP SI's and Channel Partners
- Yesterday, several bloggers at the SAP TechEd conference in Phoenix had an opportunity to speak with Zia Yusuf, EVP, Global Ecosystem & Partner Group of SAP. I asked Zia what characteristics typify the best SAP partners. He rattled off five qualities that the best systems integrators and...
- Blog posts 2009-10-14
- How event driven architecture changes the SOA service flow
- Does event driven architecture EDA represent the next phase of SOA? This is a subject of continuing debate, but Udi Dahan makes the case for EDA as the next logical stage of SOA. In a recent post, he connected the dots between SOA and EDA, suggesting that EDA will...
- Blog posts 2009-10-14
- Salesforce.com, Dell target SMBs
- Dell and Salesforce.com said Monday that they will team up to target small and mid-sized businesses. The announcement, which coincides with Oracle's OpenWorld, goes like this: The companies will launch certified Dell-Salesforce.com customer relationship management bundles via the cloud. Pricing will start at...
- Blog posts 2009-10-12
- Verizon-Google changes mobile landscape; Customers have real options again
- I had to take a moment to pause and think about this new Google-Verizon chumminess and their common, yet unspoken, quest to go after the Apple-AT&T relationship with the iPhone that includes today's partnership news and a new ad campaign. For those who don't know, I am...
- Blog posts 2009-10-06
- The as-a-service business model
- Insurance policyFor many small businesses, why would you want to invest into hardware and have to maintain that infrastructure?... The reality is that software companies must move this model down to the small business and show how a "monthly fee" pay as you go can save so much more money...
- Discussion threads 2009-10-05
- Alas, Poor Blackberry, I knew him.
- After two and a half years with the BlackBerry platform, my romance with Research In Motion has come to an end. October brings the Fall. The leaves turning colors, the weather getting colder. Wireless carrier contracts being canceled. I...
- Blog posts 2009-10-01
- BitNami SugarCRM Stack 5.2.0j-0 (Windows)
- BitNami SugarCRM stack is an easy-to-install distribution of the SugarCRM customer relationship management software for companies of all sizes. It includes pre-configured, ready-to-run versions of Apache, MySQL, and PHP so users can get a SugarCRM installation up and running in minutes after answering a few questions. Here are some key...
- Software downloads 2009-10-01
- NetSuite launches iPhone app
- NetSuite on Thursday said it has launched its cloud ERP system via an application for the iPhone and iPod touch. With the move, NetSuite has most of its mobile devices covered. NetSuite has apps for the iPhone as well as BlackBerry and Windows Mobile devices. ...
- Blog posts 2009-09-24
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