ZDNet Resources
- Building customer relationships One Interaction at a Time
- Successful customer-oriented companies have figured out that customer relationships can only be built one interaction at a time, and are re-aligning objectives around just that: the customer interaction. Given this reality, imagine an environment where one could personally direct the outcome of every single customer interaction, start to finish. Where...
- Tags: Customer Interaction, Customer Relationship
- White papers 2007-09-01
- Momentum Webcast: Improve customer relationships Using the 2007 Office System (Level 100)
- This webcast demonstrates how Microsoft software can help to develop more profitable customer relationships by simplifying how employees work with colleagues, partners, and customers. It shows how one can build connections with customers by providing easy access to a complete view of each customer's interactions and transactions with Microsoft software....
- Tags: Webcast, Microsoft Corp., Customer Relationship, Digital Media, Microsoft Office, Consumer Electronics, Personal Technology, Office Suites, Software
- Webcasts 2007-05-09
- Who owns the on-demand customer?
- Jamcracker this week released version 2.0 of its on-demand ecosystem, the Jamcracker Service Delivery Network (JSDN). This is a move I previewed in January, in Jamcracker unlocks a Web 3.0 role for the channel, when I wrote: "The next stage, which is due to happen this year, will be...
- Tags: Jamcracker, Jamcracker Service Delivery Network
- Blog posts 2006-08-02
- Infusing Technology Into customer relationships: Balancing High-Tech and High-Touch
- In today's business environment, self-service is becoming increasingly important. In order to promote their self-service activities, banks have created online-only products and airlines offer exclusive discounts for passengers booking online. Self-service technologies' practical applications demonstrate this approach's potential. The paper starts by presenting the theoretical concepts of self-services and self-service...
- Tags: Customer Relationship, Marketing Research, Financial Services, Marketing
- White papers 2005-09-26
- CRM Technology Enables One-to-One customer relationships
- The toughest challenge in managing customer relationships is not a lack of data, but a lack of immediately available, organized data to power a personalized, one-to-one customer experience. This is particularly true for large, global enterprises such as UPS. As the world's largest package delivery company and a leading global...
- Tags: United Parcel Service Of America Inc., Logistics, Customer Relationship, CRM, CRM Technology, Supply Chain, Transportation, Business Operations
- White papers 2005-08-01
- Superior customer relationships: Best Practices of Eastman Kodak Co., Medrad Inc, and Fidelity Investment Services
- Most organizations in a given marketplace want close customer relationships and pursue these relationships using advanced technologies, refined and aligned processes, and well-trained people. Unfortunately, competitors often wanting the same customers seek them with similar intensity and tactics. Competition affects industry profitability, and competitive advantage is the...
- Tags: Fidelity Investments, Eastman Kodak Co., APQC, Competition, Best Practice, Customer Relationship, Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Software
- White papers
- Technology for Optimizing customer relationships
- CRM presupposes the existence of an effective CRM strategy - a solid way to manage customer relationships in the first place. Once a CRM strategy is in place, a customer-centric database provides the foundation. Next, enabling technologies such as real-time event management allow companies to customize customer interactions based on...
- Tags: Customer Relationship, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Strategy, Marketing, Software, Management
- White papers
- Momentum Webcast: Increase the Value of customer relationships Using the 2007 Office System (Level 100)
- Building connections with the customers can create lasting value for the company. This webcast demonstrates how Microsoft software can help one to develop more profitable customer relationships by simplifying how the employees work with colleagues, partners, and customers. Discover how one can build connections with the customers by providing easy...
- Tags: Webcast, Microsoft Office, Microsoft Corp., Customer Relationship, Digital Media, Consumer Electronics, Personal Technology
- Webcasts
Additional Resources
- Microsoft vs. Google: Are all monopolies created equal?
- Are Microsoft and Google really locked into a zero-sum game, where every gain in Google's search business translates into an automatic kick-in-the-pants for Microsoft? That seems to be the premise, to a degree, of a couple of new items -- one on the Financial Times and...
- Tags: Google Inc., Advertisement, Operating System, Microsoft Corp., Monopoly, Microsoft Windows, Operating Systems, Software, Mary Jo Foley
- Blog posts 2008-05-13
- The key to Windows success? It's all about the drivers
- The greatest advantage of the Windows ecosystem is that there are so many choices. The biggest problem with the Windows ecosystem is that there are so many choices. Ironic, isn't it? The sheer number of choices means you can almost certainly...
- Tags: Problem, Driver, OEM, Graphics Subsystem, Vista/Server 2008/Win7 Ecosystem, Microsoft Windows, Operating Systems, Notebooks, Software, Hardware, Notebooks & Tablets, Ed Bott
- Blog posts 2008-05-13
- Will EDS deal make HP Microsoft's IBM?
- With the completion of its deal to buy EDS for $13.9 billion, Hewlett-Packard is about to become just as key to Microsoft's fate as IBM is to the fate of open source. How will Microsoft react? While Sun, Red Hat and a host of...
- Tags: Hewlett-Packard Co., Mark Hurd, Microsoft Corp., Electronic Data Systems Corp., IBM Corp., Open Source, Dana Blankenhorn
- Blog posts 2008-05-13
- Gates emphasizes PC-phone connectivity in Windows 7
- Improved collaboration and connectivity between Windows PCs and cell phones is going to get a major shot in the arm with Windows 7, according to Microsoft Chairman Bill Gates. During a speech for members of the Windows Digital Lifestyle Consortium in Tokyo last week, Gates referred...
- Tags: Phone, Microsoft Windows 7, Mobile, PC, Cell Phone, Bill Gates, Gate, Microsoft Windows, Operating Systems, Software, Mary Jo Foley
- Blog posts 2008-05-13
- HP seals EDS deal; Services No. 2 behind IBM; Can Hurd run EDS better?
- Updated: Hewlett-Packard CEO Mark Hurd said Tuesday he plans to use a familiar playbook to integrate Electronic Data Systems: Leverage scale, squeeze costs -- and underpromise and overdeliver. "We're running the playbook we know how to run very well," said Hurd, on a conference call with analysts....
- Tags: Hewlett-Packard Co., Mark Hurd, Electronic Data Systems Corp., Earnings, IBM Corp., Non-GAAP Earning, GAAP, Financial Accounting, Construction, Finance, Larry Dignan
- Blog posts 2008-05-13
- Still ranting about interfaces
- My argument, yesterday, that how an application is to be used is more determinative of the right toolset for building it than what the application does, embeds the assumption that the people we sell our software or development ideas to, either are end users or make decisions on the basis...
- Tags: Corel WordPerfect, Standards, Word Processors, Quality, Microsoft Word, Microsoft Office, Software, Business Operations, Office Suites, Paul Murphy
- Blog posts 2008-05-13
- CODA2Go and the economics of PaaS
- I had the opportunity to talk money last week with Jeremy Roche, CEO of CODA, the venerable UK-based business software vendor that has become the poster child for Salesforce.com's platform ambitions after the release at DreamForce Europe of its new on-demand financials application, built and delivered entirely on Force.com. Why...
- Tags: Salesforce.com Inc., Roche Holding AG, PaaS, On-demand, CODA2Go, Force.com, Coda, Sales Force Management, Sales, Phil Wainewright
- Blog posts 2008-05-13
- Sprint's inferno: Churn baby churn
- Sprint Nextel said Monday that it has lost more than 1 million customers in the last year. Sprint, which has been busy of late with a WiMax joint venture with Clearwire and alleged takeover overtures from Deutsche Telekom, provided a healthy dose of its financial reality with...
- Tags: Financial, Sprint Communications, Wi-Fi, Wireless, Larry Dignan
- Blog posts 2008-05-12
- Major career web sites hit by spammers attack
- What is the future of spamming next to managed spamming appliances, like the ones already offered for use on demand? It's targeted spamming going beyond the segmentation of the already harvested emails on per country basis, and including other variables such as city of residence, employment history, education, spoken languages,...
- Tags: Job, CAPTCHA, Web, Career, Spammer, Malware, Web Site, Spamming, Tool, Attack, E-mail, Spam, Cyberthreats, Spyware, Adware & Malware, Viruses And Worms, Security, Online Communications, Spam And Phishing, Dancho Danchev
- Blog posts 2008-05-12
- The application interface problem
- I believe that almost any programming language can be used to build almost any kind of user interface, but that the closer the user interface is to the assumptions built into the language, the simpler and more efficient this component of the overall application will be. More importantly, I believe...
- Tags: Application, User Interface, Tool, Productivity, Enterprise Software, Software, Paul Murphy
- Blog posts 2008-05-12
- 10 things you should do near the end of a project
- When it comes to the end of a project, many project managers come up just short of the finish line. Failure to handle the final steps can add confusion to an initiative and may lead to customer dissatisfaction, unhappy staff, and a project dragging on longer than necessary. Here...
- Tags: Project, Bill Stronge, Blogging, Internet
- Download resources 2008-05-12
- Don't insulate, Nansulate, says Florida cleantech company
- Don't insulate, Nansulate, says Florida cleantech companywhat about other uses e.g. Space Shuttle, airplanes, etc?If this stuff is so good NASA should be buying it by the bucket to insulate their flight vehicles including the Back To The Moon Lander.What about Boeing using it for airplanes instead of whatever they...
- Tags: Nansulate, R-Value, cleantech company, clean technology
- Discussion threads 2008-05-09
- << Previous
- page 1 of 1
- Next >>
White Papers and Webcasts
At the Cleantech Forum in San Francisco, Todd Glass of Heller Ehrman moderates a discussion, among tech execs, on the various solar technologies making a difference in the green movement.
"This technical white paper explores the capabiltiies of Intel vPro technology, including remote communication, simpler remote management, proactive security, virtualization, and much more.
