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- How to Improve Customer Service
- Your customers and managers have different needs, putting enormous pressure on your service department. Rich Caballero, vice president of product management at Oracle, explains how a good customer relationship management tool can please customers, while saving the company time and money.
- Tags: Customer Service, Oracle Corp., Customer Relationship Management (CRM), Product Marketing, Productivity, Advertising & Promotion, Enterprise Software, Software, Marketing
- Webcasts 2009-12-01
- Do companies have too much CRM and not enough common sense?
- Is it possible that companies are so fixated on automating their customer relationship management that they forget how to relate to customers? by Joe McKendrick
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Joe McKendrick
- Blog posts 2009-11-30
- LeaderTask Company Management 6.6.7 (Windows)
- LeaderTask Company Management is an easy-to-use yet reliable crm system for managing employees, projects, customer relationship and also for storing the entire corporate information. The program is used to: Effectively manage employees over the network: distribute tasks among employees, set deadlines, monitor the progress, control the results. More details... Maintain...
- Tags: Employee, Microsoft Windows, Time Management, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Advertising & Promotion, Productivity, Software, Sales, Marketing
- Software downloads 2009-11-25
- CRM-Express eSales 2009.11.3 (Windows)
- A Contact, eSales and eMarketing Manager. CRM-Express e-Sales is the latest in CRM Customer Relationship Management software. CRM-Express can manage your marketing, customers, sales and orders. The application is now fully network enabled, multi-user and re-entrant. Allows for any number of users connecting simultaneously to an address book, calendar or...
- Tags: Microsoft Windows, CRM, PGCSoft, CRM-Express e-Sales, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales
- Software downloads 2009-11-24
- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- CRM-Express Professional 2009.9.3 (Windows)
- CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled....
- Tags: Microsoft Windows, CRM, PGCSoft, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2009-11-23
- Accounting Firm Boosts Productivity Through Rapid Adoption of Easy-to-Use CRM Solution
- To drive continued growth, Plante Moran, a leading U.S. - based financial services firm, needed to automate business development efforts. The company sought to replace its IBM Lotus Notes contact management system with an easy-to-use customer relationship management system built on a flexible, scalable platform. After evaluating a number of...
- Tags: Accounting, Contact Management, Business Development, Microsoft Corp., CRM, Strategic Planning, Advertising & Promotion, Customer Relationship Management (CRM), Strategy, Enterprise Software, Management, Marketing, Software
- Case studies 2009-11-20
- Salesforce demos Service Cloud 2
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud...
- Tags: Salesforce.com Inc., Customer Service, Social Media, Product Marketing, Cloud Computing, Customer Relationship Management (CRM), Sales Force Management, Virtualization, Marketing, Enterprise Software, Software, Sales, Hardware, Service Cloud 2, Marc Benioff, Salesforce
- Videos 2009-11-18
- Powerful Application Framework Saves Legal Software Maker $2 Million
- Client Profiles saw an opportunity to develop legal practice management software that was easier to use than established solutions from Lexis-Nexis and Thomson Reuters. The company built a solution that takes advantage of the integration between Microsoft Dynamics CRM and Microsoft Office Outlook to automate common tasks, such as retrieving...
- Tags: Microsoft Dynamics, Application Framework, Business Application, Microsoft Dynamics CRM, Microsoft Corp., CRM, Advertising & Promotion, Enterprise Software, Customer Relationship Management (CRM), Marketing Research, Marketing, Software
- Case studies 2009-11-17
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Intuit launches Customer Manager, a CRM tool targeted at small businesses
- Intuit launches Customer Manager, a Quickbooks add-on that allows users to manage the customer information alongside their finances. by Sam Diaz
- Tags: Intuit Inc., Small Business, Tool, CRM, Customer Relationship Management (CRM), Enterprise Software, Software, Sam Diaz
- Blog posts 2009-11-16
- SprinxCRM Free Edition 6.1.3 SR1 (Windows)
- SprinxCRM is a full featured CRM solution. Contact information, relationships, business opportunities, orders, sales activities, marketing campaigns, planning, reporting and more can be handled by SprinxCRM helping you make the right decisions. Integrated with major business registers, e-mail functionality, and Microsoft Outlook. SprinxCRM works within an Internet browser. Therefore access...
- Tags: Modification, Microsoft Windows, Sprinx Systems, SprinxCRM, E-mail, Remote Access, Customer Relationship Management (CRM), Marketing Research, Enterprise Software, Online Communications, Software, Marketing
- Software downloads 2009-11-16
- Firm Taps Application Framework to Rapidly Build Insurance Industry Solution
- CSSI specializes in creating software to help companies with an insurance business model streamline and automate core business processes. The company sought to infuse its existing VUE Compensation Management application with relational capabilities. After researching several packaged customer relationship management solutions and evaluating the cost of building the solution in-house,...
- Tags: Application Development, Application Framework, Microsoft Corp., CRM, CSSI, Software Development, Insurance, Financial Planning, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Software/Web Development, Business Operations, Corporate Insurance, Finance, Marketing, Software
- Case studies 2009-11-16
- Software Builder Guides Tour Operators to Success With Hosted Solution
- Peak 15 Systems sells operational software to help tour operators reduce labor costs and increase profitability. When Peak 15 sought a development platform on which to build a Software-as-a-Service version SaaS of its offering, it evaluated solutions from Microsoft and Salesforce.com based on scalability, flexibility, and customer relationship management capabilities....
- Tags: Software-as-a-service, Microsoft Corp., CRM, Software As A Service (SaaS), Managed Hosting, Cloud Computing, Advertising & Promotion, Customer Relationship Management (CRM), Operational Planning, Enterprise Software, Emerging Technologies, Marketing, Software, Business Operations
- Case studies 2009-11-16
- SalesOutlook CRM 6.01 (Windows)
- CRM Software for Outlook. Manage your contacts, e-mails, opportunities, calendar and more without leaving Outlook. SalesOutlook leverages the combination of Microsoft Office and Exchange Server to deliver a customizable account-focused electronic customer interaction and team collaboration system. SalesOutlook is the powerful and friendly Outlook CRM Software for Microsoft Outlook users....
- Tags: Microsoft Windows, CRM Software, SalesOutlook, Crystal XI Runtime, Microsoft Outlook, Groupware, Customer Relationship Management (CRM), Microsoft Office, Enterprise Software, Office Suites, Software
- Software downloads 2009-11-09
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online
- On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley
- Tags: Salesforce.com Inc., Oracle Corp., Microsoft Corp., CRM, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software, Mary Jo Foley
- Blog posts 2009-11-03
- Centre Wellington Centralizes Data, Improves Citizen Service With Microsoft CRM
- Centre Wellington is the largest municipality in Wellington County and ranks among one of the fastest growing communities in the province of Ontario. To improve its citizen service delivery, Centre Wellington worked with Microsoft Certified Gold Partner Infusion Development to implement Microsoft Dynamics CRM. The Customer Relationship Management CRM solution...
- Tags: Municipality, Microsoft Corp., Microsoft CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing
- Case studies 2009-11-03
- RE/MAX Ontario-Atlantic Centralizes Critical Business Data Using Dynamics CRM
- RE/MAX Ontario-Atlantic Canada Inc. is a leading real estate organization in Canada with more than 8,300 sales associates and 330 offices. The company has aggressive growth targets and was looking to automate the tracking and targeting of potential RE/MAX franchisee candidates. Working with Microsoft Gold Certified Partner, Brodie Computes Inc.,...
- Tags: Microsoft Corp., CRM, RE/MAX Ontario-Atlantic, Customer Relationship Management (CRM), Advertising & Promotion, Real Estate, Enterprise Software, Software, Marketing, Business Operations
- Case studies 2009-11-03
- UCCXD - Contact Center Express/Unified IP IVR Deployment v3.0
- View Available Dates and LocationsIn this course, you will gain hands-on experience and knowledge of tasks typically performed to deploy Contact Center Unified Contact Center Express v7.0 and Unified IP IVR v7.0, two products that run on the Unified Contact Center Express Engine. Tasks include planning, installation, configuration tasks, troubleshooting,...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Training 2009-11-01
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