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ZDNet Resources
- Is your culture getting in the way of your IT success?
- Many enterprise IT investments lead to healthy debates about the best architectural or application approaches - but often forgotten is the culture of an organization itself. Commentary - While any planned enterprise IT investment leads to healthy debates about the best architectural or application approaches, too often left out...
- Tags: Job, Team, Information Technology, CRM, Advertising & Promotion, Team Management, Customer Relationship Management (CRM), Enterprise Software, Marketing, Management, Software, Panasonic Computer Solutions, IT management, culture, Jim King, Special to ZDNet, Jim King, Panasonic Computer Solutions, Special to ZDNet
- News items 2009-11-23
- Salesforce demos Service Cloud 2
- At Dreamforce Global Gathering 2009 in San Francisco, Salesforce CEO Marc Benioff and Kraig Swensrud, senior vice president of product marketing, show attendees the company's new customer service software, Service Cloud 2. The new tool helps businesses connect their traditional call center technologies with social media applications through a cloud...
- Tags: Salesforce.com Inc., Customer Service, Social Media, Product Marketing, Cloud Computing, Customer Relationship Management (CRM), Sales Force Management, Virtualization, Marketing, Enterprise Software, Software, Sales, Hardware, Service Cloud 2, Marc Benioff, Salesforce
- Videos 2009-11-18
- CRM Association-Netherlands Rocks Het Huis!
- I'm in love with Amsterdam....no wait, I love it but I'm not in love....no, hold on, I like it a lot, but I'm not in love, nor do I love it. The Theory.... Interestingly enough (to me at least and who else am I really writing this for...
- Tags: Car, Amsterdam, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-11-16
- Intuit launches Customer Manager, a CRM tool targeted at small businesses
- Intuit launches Customer Manager, a Quickbooks add-on that allows users to manage the customer information alongside their finances. by Sam Diaz
- Tags: Intuit Inc., Small Business, Tool, CRM, Customer Relationship Management (CRM), Enterprise Software, Software, Sam Diaz
- Blog posts 2009-11-16
- SprinxCRM Free Edition 6.1.3 SR1 (Windows)
- SprinxCRM is a full featured CRM solution. Contact information, relationships, business opportunities, orders, sales activities, marketing campaigns, planning, reporting and more can be handled by SprinxCRM helping you make the right decisions. Integrated with major business registers, e-mail functionality, and Microsoft Outlook. SprinxCRM works within an Internet browser. Therefore access...
- Tags: Modification, Microsoft Windows, Sprinx Systems, SprinxCRM, E-mail, Remote Access, Customer Relationship Management (CRM), Marketing Research, Enterprise Software, Online Communications, Software, Marketing
- Software downloads 2009-11-16
- SalesOutlook CRM 6.01 (Windows)
- CRM Software for Outlook. Manage your contacts, e-mails, opportunities, calendar and more without leaving Outlook. SalesOutlook leverages the combination of Microsoft Office and Exchange Server to deliver a customizable account-focused electronic customer interaction and team collaboration system. SalesOutlook is the powerful and friendly Outlook CRM Software for Microsoft Outlook users....
- Tags: Microsoft Windows, CRM Software, SalesOutlook, Crystal XI Runtime, Microsoft Outlook, Groupware, Customer Relationship Management (CRM), Microsoft Office, Enterprise Software, Office Suites, Software
- Software downloads 2009-11-09
- Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management
- Improving the way you communicate with customers effectively managing and delivering more personalized and unified customer communications, across today's diverse media channels can maximize returns. Further, companies are generating tens of thousands of documents and businesses are facing exponential growth in the amount and types of communications, driving the need...
- Tags: Pitney Bowes Inc., Customer Experience, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts 2009-11-06
- Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online
- On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley
- Tags: Salesforce.com Inc., Oracle Corp., Microsoft Corp., CRM, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software, Mary Jo Foley
- Blog posts 2009-11-03
- UCCXD - Contact Center Express/Unified IP IVR Deployment v3.0
- View Available Dates and LocationsIn this course, you will gain hands-on experience and knowledge of tasks typically performed to deploy Contact Center Unified Contact Center Express v7.0 and Unified IP IVR v7.0, two products that run on the Unified Contact Center Express Engine. Tasks include planning, installation, configuration tasks, troubleshooting,...
- Tags: Contact Center, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Training 2009-11-01
- Challenging the economic downturn
- HOW CAN BUSINESSES MAXIMISE CUSTOMER RELATIONSHIP MANAGEMENT CRM TO CONTAIN COSTS AND IMPROVE SERVICES? This Vodafone white paper looks at how careful investment in CRM can underpin a strategy for protecting business and sustaining growth through the downturn
- Tags: Vodafone Group Plc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2009-11-01
- Aladobix Lite 1.28 (Windows)
- Aladobix ERP arranges one solution to manage all core business segments including enterprise resource planning and customer relationship management. Information from sales and purchases are linked with warehouse and invoicing to one database, so that facts are shared between different departments in present moment. With Aladobixs assistance you are capable...
- Tags: BMM Solutions, Aladobix ERP, Sales Strategy, Enterprise Resource Planning (ERP), Workforce Management, Microsoft Windows, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Software, Human Resources, Operating Systems, Marketing
- Software downloads 2009-10-27
- The 10 Worst Practices for Technical Support and How to Overcome Them
- Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...
- Tags: Practice, NTRglobal, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- White papers 2009-10-23
- CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?
- Most companies want to use CRM applications as a way to "Supercharge" their sales forces. They want to gain some advantage with customer retention and acquisition, to manage the sales pipeline and to have better market insight. But few companies realize these goals. After going through some of the academic...
- Tags: Business Intelligence, Information Technology, IT Investment, Benefit, ERP, CRM, R3Now.com, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales Strategy, Marketing, Software, Sales
- White papers 2009-10-22
- Egsoft After-sale Service 4.5 (Windows)
- Egsoft After-sale Service is a process for handling customer service software, can be very convenient for customer, service, maintenance, commodity parts, warehouse, staff and assessment, accounts, and the re-visit and other practical functions. Widely used in need of repair service and after-sales service industry. Highlight the ease operation and functional...
- Tags: Customer Service, Microsoft Windows, Egsoft, Egsoft After-sale Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Software downloads 2009-10-21
- unite Call Center 1.0 Beta (Windows)
- Unite Call Center Unite Call Center for Skype is 100% software based, truly business-class customer communication and management system with host of much sought after capabilities. The traditional Hardware-based Call Center systems usually require all employees to be in a central business office. With Unite Call Center, the agents can...
- Tags: Phone, Call-center, Skype Technologies S.A., Caller, Microsoft Windows, Beta, Qualiplex Software, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software
- Software downloads 2009-10-21
- Going commando: Four signs of CRM failure
- CRM failure remains a significant problem in many organizations. Here are four signs of CRM danger you should watch for. by Michael Krigsman
- Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman
- Blog posts 2009-10-19
- Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration
- Facing the time crunch, Tru-Marine knows that meeting its customers' demand for excellent service quality within the shortest turnaround time requires its staff to "Get their work done right the first time". Once the vessels' turbochargers are serviced, they should not require another servicing until two years' time. To achieve...
- Tags: Microsoft Dynamics, Microsoft Corp., Integration, Channel Management, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Case studies 2009-10-16
- Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head
- I am almost always in awe of Oracle OpenWorld. The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees? Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...
- Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-10-14
- DARGO Business Contact Manager 1.0 (Windows)
- If you use salesman to contact your potential customers, DARGO Business Contact Manager will raise effectiveness in achieving your goals. You may conclude that customer relationship management software CRM software is not suitable solution for your company at the moment. DARGO BCM solution enables business information storage, quick access to...
- Tags: Microsoft Windows, CRM, DARGO Business Solutions, DARGO BCM Solution, Sales Strategy, Sales Force Management, Customer Relationship Management (CRM), Tools & Techniques, Advertising & Promotion, Enterprise Software, Sales, Software, Management, Marketing
- Software downloads 2009-10-12
- Axon 2.10 (Windows)
- Axon is a free virtual PBX designed to manage calls in a business or call center via an intuitive web based console. The software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology. Offering all the normal features of a traditional PBX...
- Tags: Call-center, Call, Microsoft Windows, PBX, NCH Software, Axon, Telephony, Call Centers, VOIP, Customer Relationship Management (CRM), Telecom & Utilities, Networking, It Operations, Telecommunications, Enterprise Software, Software
- Software downloads 2009-10-08
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White Papers and Webcasts
If Linux is going to power your mission-critical applications, you'd better have the best support known to business. Novell was rated the top provider of Linux technical support.
The Business Essentials Guide provides you useful tools and templates to help grow your business and save you time with automated shipping solutions.
> Doc delivers the scoop on today's enterprise content management, printer maintenance, and all other issues related to document management. It's the DocuMentor Blog.
