<![CDATA[customer relationship management (crm) Resources | ZDNet]]> en-us <![CDATA[Is your culture getting in the way of your IT success?]]> Mon, 23 Nov 2009 12:06:19 -0800 <![CDATA[Salesforce demos Service Cloud 2]]> Wed, 18 Nov 2009 16:42:18 -0800 CRM CRM <![CDATA[CRM Association-Netherlands Rocks Het Huis!]]> Mon, 16 Nov 2009 12:24:26 -0800 <![CDATA[Intuit launches Customer Manager, a CRM tool targeted at small businesses]]> Mon, 16 Nov 2009 02:03:33 -0800 INTU INTU <![CDATA[SprinxCRM Free Edition 6.1.3 SR1 (Windows)]]> Mon, 16 Nov 2009 00:00:00 -0800 <![CDATA[SalesOutlook CRM 6.01 (Windows)]]> Mon, 09 Nov 2009 00:00:00 -0800 <![CDATA[Transform your Multi-Channel Customer Experience: Advantages of Customer Communications Management]]> Fri, 06 Nov 2009 00:00:00 -0800 PBI PBI <![CDATA[Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online]]> Tue, 03 Nov 2009 07:22:59 -0800 MSFT ORCL CRM MSFT,ORCL,CRM <![CDATA[Challenging the economic downturn]]> Sun, 01 Nov 2009 00:00:00 -0700 VOD VOD <![CDATA[UCCXD - Contact Center Express/Unified IP IVR Deployment v3.0]]> Sun, 01 Nov 2009 00:00:00 -0700 <![CDATA[Aladobix Lite 1.28 (Windows)]]> Tue, 27 Oct 2009 00:00:00 -0700 <![CDATA[The 10 Worst Practices for Technical Support and How to Overcome Them]]> Fri, 23 Oct 2009 00:00:00 -0700 <![CDATA[CRM, ERP, BI, and IT Investment - Where Do You Find the Business Benefit?]]> Thu, 22 Oct 2009 00:00:00 -0700 <![CDATA[Egsoft After-sale Service 4.5 (Windows)]]> Wed, 21 Oct 2009 00:00:00 -0700 <![CDATA[unite Call Center 1.0 Beta (Windows)]]> Wed, 21 Oct 2009 00:00:00 -0700 <![CDATA[Going commando: Four signs of CRM failure]]> Mon, 19 Oct 2009 07:31:36 -0700 <![CDATA[Turbocharger Service Giant Speeds Up Global Expansion With Enhanced Workflow Integration]]> Fri, 16 Oct 2009 00:00:00 -0700 MSFT MSFT <![CDATA[Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head]]> Wed, 14 Oct 2009 07:54:11 -0700 ORCL ORCL <![CDATA[DARGO Business Contact Manager 1.0 (Windows)]]> Mon, 12 Oct 2009 00:00:00 -0700 <![CDATA[Axon 2.10 (Windows)]]> Thu, 08 Oct 2009 00:00:00 -0700