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- My Experience with Dell's Namastechnical Support
- Despite my dislike for all things outsourced, my first experience with DELL's call center in India was a largely positive one. So this week, during a particularly intense session of software testing, the 500GB hard drive on my DELL Precision 530 decided to...
- Tags: Dell Computer Corp., PC, CD, Call-center, Indian, Minesh, Call Centers, Customer Relationship Management (CRM), Desktops, It Operations, Enterprise Software, Software, Hardware, Jason Perlow
- Blog posts 2009-06-24
- Momentum Webcast: Unleash the Potential of Your Sales, Marketing, and Service People (Level 100)
- Microsoft Dynamics CRM helps teams work effectively across all departments with a complete, centralized view of customer information. This flexible, familiar solution works as a natural extension of Microsoft Office Outlook, integrates with other Microsoft Office applications, and connects all the sales, marketing, and service processes. The attendee of this...
- Tags: Microsoft Dynamics, Webcast, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Customer Relationship Management (CRM), Advertising & Promotion, Sales Force Management, Enterprise Software, Sales, Software, Marketing
- Webcasts 2009-06-23
- Better Customer Service with a Decision-Oriented Enterprise
- Watch the webcast to learn about the benefits of a decision-oriented enterprise, the market drivers, and how you can make your business decision driven.
- Tags: Customer Service, SAP AG, Enterprise, Product Marketing, Customer Relationship Management (CRM), Benefits, Marketing, Enterprise Software, Software, Human Resources
- Webcasts 2009-06-18
- The Collaboration Advantage
- In the global economy, the nature of business relationships is changing rapidly and executives at companies of all sizes realise the need to collaborate and partner more frequently with suppliers, customers and alliance groups to launch new products, innovate more quickly, lower costs and improve overall customer service. Read...
- Tags: SAP AG, Channel Management, Product Marketing, Customer Relationship Management (CRM), Collaboration, Groupware, Strategy, Marketing, Enterprise Software, Software, Management
- White papers 2009-06-17
- The Top 10 Secrets to Using Data Mining to Succeed at CRM
- Companies that have successfully used data mining to boost their CRM efforts have a wealth of experience to share. This white paper provides 10 tips that your organization can benefit from if you're looking for ways to initiate or improve CRM activities.
- Tags: SPSS Inc., CRM, Data Mining, Advertising & Promotion, Customer Relationship Management (CRM), Business Intelligence, Marketing Research, Enterprise Software, Databases, Software, Data Management, Marketing
- White papers 2009-06-01
- SugarCRM, SourceFire, Compiere upgrades almost ready to roll
- As the month of May closed, a number of top open source application vendors announced beta releases and forthcoming upgrades. These include open source CRM, security and ERP vendors. SugarCRM, of Cupertino, Calif., announced the beta release of version 5.5 of its namesake open...
- Tags: Sourcefire Inc., Mobile, Snort, Open Source, ERP, SugarCRM, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Resource Planning (ERP), Enterprise Software, Marketing, Software, Paula Rooney
- Blog posts 2009-05-31
- CRM Playaz Episode #9: SAP, Sage, Serious, Merry, Eat, Drink, Bling
- CRM Playaz Episode #9 Welcome to CRM Playaz Episode #9. Yeah, we're still in business. This episode, even with no C-Level Smackdown (#10 will have one. Guest is ready to rock) will warm the cockles of your heart - for those of you over 50, you might...
- Tags: Beverage, SAP AG, Episode, Conference, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-05-26
- Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
- Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management CRM solutions based on Microsoft Dynamics CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has...
- Tags: CRM Solution, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-05-25
- SprinxCRM Free Edition 6.1.1 (Windows)
- SprinxCRM is a full featured CRM solution. Contact information, relationships, business opportunities, orders, sales activities, marketing campaigns, planning, reporting and more can be handled by SprinxCRM helping you make the right decisions. Integrated with major business registers, e-mail functionality, and Microsoft Outlook. SprinxCRM is fully Web based.Version 6.1.1 brings user...
- Tags: Microsoft Windows, Sprinx Systems, SprinxCRM, E-mail, Marketing Research, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Online Communications, Marketing, Software, Sales
- Software downloads 2009-05-12
- CRM Playaz Episode #8: Kindle DX, C-Level Smackdown RightNow's Greg G.; and Twibes?
- CRM Playaz Episode #8 We are back again. Still posting it here on ZDNET. This is one of our best shows ever because of the C-Level smackdown. We talk about the Kindle DX which stands for...you'll hear. But we get something...
- Tags: Advertising & Promotion, CRM, Customer Relationship Management (CRM), Enterprise Software, Management, Marketing, Paul Greenberg, Software, Strategy
- Blog posts 2009-05-11
- Voice To Text for BlackBerry Storm/Pearl/Curve/Bold (Mobile)
- For business users on the go, Voice is the New Keyboard! Speak comfortable-length messages, freely and naturally! MyCaption Email Dictation is highly accurate and secure. With its Voice-to-Text capability, you get higher productivity and convenience. And it synchronizes your e-mails, calendar, note, memo and task entries exactly as if you...
- Tags: Message, Mobile, Voice, RIM BlackBerry, MyCaption Email Dictation, Microsoft Outlook, Groupware, Advertising & Promotion, E-mail Servers, E-mail, Microsoft Office, Customer Relationship Management (CRM), Enterprise Software, Office Suites, Software, Marketing, Online Communications
- Software downloads 2009-05-10
- What's not dead: Good old-fashioned customer service
- We talk a lot about all of the new approaches to customer loyalty and customer satisfaction surveys and using social media to listen to and better engage with customers. Yet a few weeks ago I was reminded about the most important facet of customer loyalty out there -- good old-fashioned...
- Tags: Customer Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Jennifer Leggio
- Blog posts 2009-05-07
- SalesOutlook Crystal Runtime 11.5 (Windows)
- SalesOutlook Reporting Engine including Crystal XI runtimes. Run advanced report from your SalesOutlook CRM software. Funnel reports, dynamic drop downs plus a host of other new features. SalesOutlook is the only Outlook CRM software that allows you to report directly from an Exchange or Outlook database.
- Tags: Runtime, Microsoft Windows, SalesOutlook, Microsoft Outlook, Groupware, Microsoft Office, Customer Relationship Management (CRM), Office Suites, Software, Enterprise Software
- Software downloads 2009-05-07
- CRM, Heroism and 26/11 in India
- I imagine you're wondering what one has to do with the other since they're terms not associated with one another. Let me tell you a story: Back in late January of this year, I went to Mumbai to keynote and teach at a conference on Loyalty and...
- Tags: India, Mumbai, Guest, CRM, BVIMSR, Advertising & Promotion, Customer Relationship Management (CRM), Corporate Insurance, Business Security, Homeland Security, Enterprise Software, Marketing, Software, Business Operations, Government, Paul Greenberg
- Blog posts 2009-05-05
- Seven Tips for Profi ting from Lean Times with CRM
- Long before recessionary pressures gripped the economy, businesses were struggling with the challenges of an increasingly competitive sales environment. This Oracle whitepaper offers seven tips for leveraging customer relationship management CRM processes to boost your sales operation during lean economic times
- Tags: Oracle Corp., CRM, Sales Strategy, Advertising & Promotion, Customer Relationship Management (CRM), Sales Force Management, Enterprise Software, Sales, Marketing, Software
- White papers 2009-05-05
- SugarCRM launches express edition that comes with onsite and cloud accounts
- SugarCRM has introduced an express edition and with it a two-for-one deal that includes an on-site software account and cloud account for one low price. And it's a good one: $7 per user per month. The express edition is based on the community edition, which, of course...
- Tags: SugarCRM, Edition, Community Edition, Professional Edition, Sugar Express, Sugar Open Cloud, Smb/Sme, Linux, Customer Relationship Management (CRM), Open Source, Operating Systems, Software, Enterprise Software, Paula Rooney
- Blog posts 2009-05-04
- CRM Playaz Episode #7 - Short, Sweet, Sage, SAP, See-are-em, & End of Maintenance -- or Days
- CRM Playaz Episode #7 This episode is our shortest and maybe the sweetest we've ever done because of all the s's in it. Brent and I riff on pretty much all of life and upcoming events in the world of CRM including Sage Insights 2009 and SAP's...
- Tags: SAP AG, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-05-04
- Sprint still drops customers, but offsets with Kindle, Boost subs
- Sprint is still losing too many post paid retail customers to AT&T and Verizon but offsetting losses with wholesale additions due to the popularity of devices like the Kindle and its prepaid Boost plans. The company on Monday reported a first quarter net loss of $594 million,...
- Tags: Customer, Sprint Communications, Boost Service, Product Marketing, WiMAX, Customer Relationship Management (CRM), Wi-Fi, Operational Accounting, Wireless And Mobility, Networking, Marketing, Enterprise Software, Software, Finance, Larry Dignan
- Blog posts 2009-05-04
- eBackup for Servers 5.2.7 (Windows)
- eBackup is a full-featured Online Backup application designed to encrypt your data and move it offsite 7/24/365. Satisfy Regulatory Compliance and encrypt the data you send offsite for storage. eBackup is 100% encrypted, 100% of the time. Reduced staff work load. Eliminate Media-related Errors - eBackup is 100% hard disk-based....
- Tags: Microsoft Windows, File, Chicago Records Management, eBackup, Backups, Advertising & Promotion, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Software downloads 2009-05-04
- CRM eBackup Manager for Servers 5.2.7.0 (Windows)
- eBackup is a full-featured Online Backup application designed to encrypt your data and move it offsite 7/24/365. Because the system is an "online" solution, once a file is protected, it will never be backed up again unless the file changes or you invoke a full backup. This eliminates backing up...
- Tags: Microsoft Windows, File, CRM, Chicago Records Management, eBackup, Backups, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Software downloads 2009-05-04
Smartphones
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Last year, many businesses deferred the purchase of new laptops in favor of smartphones, and why not? Offering phone, calendar, email, IM and Web access, they're arguably the most practical business tools. Check out the latest CNET Reviews of Blackberry devices for all the knowledge you need to make an intelligent choice.
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Sleek. Thin. Light.
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With its full keyboard and high-res screen, the BlackBerry® Curve™ 8900 is the perfect fit for your work and your life.
Learn more
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