customer relationship management (crm)

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Microsoft seeks to lure Salesforce, Oracle users with six months free of CRM Online

On the heels of yesterday's price cut for a number of Microsoft-hosted enterprise cloud service offerings, the company is introducing a "free for six months" deal, in the hopes of attracting Salesforce.com and Oracle CRM On Demand users. by Mary Jo Foley

Tags: Salesforce.com Inc., Oracle Corp., Microsoft Corp., CRM, Sales Force Management, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Marketing, Software, Mary Jo Foley

Blog posts 2009-11-03

Aladobix Lite 1.28 (Windows)

Aladobix ERP arranges one solution to manage all core business segments including enterprise resource planning and customer relationship management. Information from sales and purchases are linked with warehouse and invoicing to one database, so that facts are shared between different departments in present moment. With Aladobixs assistance you are capable...

Tags: BMM Solutions, Aladobix ERP, Sales Strategy, Enterprise Resource Planning (ERP), Workforce Management, Microsoft Windows, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Software, Human Resources, Operating Systems, Marketing

Software downloads 2009-10-27

The 10 Worst Practices for Technical Support and How to Overcome Them

Most support professionals have seen published best practices for technical support. But often, your service quality, productivity and financial performance are governed more by worst practices: self-inflicted wounds caused by short-term thinking. This white paper explores 10 of the "worst practices" that are common to customer support operations, including how...

Tags: Practice, NTRglobal, Call Centers, Customer Relationship Management (CRM), It Operations, Enterprise Software, Software

White papers 2009-10-23

Egsoft After-sale Service 4.5 (Windows)

Egsoft After-sale Service is a process for handling customer service software, can be very convenient for customer, service, maintenance, commodity parts, warehouse, staff and assessment, accounts, and the re-visit and other practical functions. Widely used in need of repair service and after-sales service industry. Highlight the ease operation and functional...

Tags: Customer Service, Microsoft Windows, Egsoft, Egsoft After-sale Service, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software

Software downloads 2009-10-21

Going commando: Four signs of CRM failure

CRM failure remains a significant problem in many organizations. Here are four signs of CRM danger you should watch for. by Michael Krigsman

Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Michael Krigsman

Blog posts 2009-10-19

Oracle OpenWorld 2009 - Social CRM Technology Rears an Actual Head

I am almost always in awe of Oracle OpenWorld.  The scope of this conference is spectacular. Can you imagine an event that the attendance is down to 37,000 attendees?  Actually, that puts me in awe of their event planners more than even the event. How in the name of whoever...

Tags: Oracle Corp., Siebel Systems Inc., CRM, Anthony Lye, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg

Blog posts 2009-10-14

Axon 2.10 (Windows)

Axon is a free virtual PBX designed to manage calls in a business or call center via an intuitive web based console. The software works as a fully featured telephone switch connecting to phone lines and extensions using state-of-the-art VoIP technology. Offering all the normal features of a traditional PBX...

Tags: Call-center, Call, Microsoft Windows, PBX, NCH Software, Axon, Telephony, Call Centers, VOIP, Customer Relationship Management (CRM), Telecom & Utilities, Networking, It Operations, Telecommunications, Enterprise Software, Software

Software downloads 2009-10-08

CRM failure: A virtual town hall discussion and podcast

Today’s IT failures town hall discussion brought together CRM analysts, sales experts, and IT practitioners to discuss why CRM projects do not achieve planned results and how to improve these projects. by Michael Krigsman

Tags: Podcast, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Sales Strategy, Enterprise Software, Marketing, Software, Sales, Michael Krigsman

Blog posts 2009-10-07

10 questions on customer service and 'delivering happiness': An interview with Zappos CEO Tony Hsieh

Online retailer Zappos has grown astronomically since launching 10 years ago. CEO Tony Hsieh talks about superior service, corporate culture, and the science of happiness. This download is also available as an entry in our 10 Things blog.

Tags: Customer Service, CEO, Jeff Cerny, Retail, Leadership, E-business/E-Commerce, Product Marketing, Blogging, Customer Relationship Management (CRM), Management, Internet, Marketing, Enterprise Software, Software

Download resources 2009-10-01

SalesExec Sales Manager 2.0.15 (Windows)

While CRM software is managing your customers, SalesExec is managing your salespeople. SalesExec helps sales management stay organized and productive by managing personnel details, generating compensation and commission plans, tracking initiatives and products, creating performance appraisals, tracking training and education history.

Tags: Commission, Microsoft Windows, Mad Dog Productions, Performance Appraisal, Sales Force Management, Performance Management, Team Management, Customer Relationship Management (CRM), Enterprise Software, Human Resources, Workforce Management, Sales, Management, Software

Software downloads 2009-10-01

Jesubi streamlines, automates CRM software to wring more productivity from your sales team

Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca

Tags: CRM Software, Sales Team, CRM, Jesubi, Customer Relationship Management (CRM), Sales Strategy, Sales Force Automation (SFA), Advertising & Promotion, Enterprise Software, Sales Force Management, Software, Sales, Marketing, Andrew Nusca

Blog posts 2009-09-29

A List: CRM(ish) Reading Worth it.

Sorry to have dropped off the radar for awhile. I was on the road.  First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...

Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg

Blog posts 2009-09-28

Personalised Banking Services With Microsoft Dynamics CRM

Sales support had been provided partly by the Bank portal from the front-end. "However, the core banking systems used by the employees in the background mostly functioned as silos, resulting in the lack of feedback on the entire process of how the customers were served. The Microsoft Dynamics CRM 4.0...

Tags: Microsoft Dynamics, Microsoft Dynamics CRM, Microsoft Corp., CRM, Sales Strategy, Banking, Portals, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Sales, Financial Services, Internet, Marketing, Software

Case studies 2009-09-24

Large Nonprofit Cuts Development Time by 300 Percent Using xRM

With the support of nearly one million members and partnerships with large public and private supporters, the nonprofit Arbor Day Foundation carries out its mission as the world's largest tree-planting organization. As the Foundation expanded, leaders recognized the need to replace its aging system with a flexible solution that the...

Tags: Arbor Software, Microsoft Corp., Business Structures, Team Management, Advertising & Promotion, Leadership, Customer Relationship Management (CRM), Enterprise Software, Finance, Management, Marketing, Software

Case studies 2009-09-24

CRM-Express Professional 2009.9.1 (Windows)

CRM Software CRM-Express Professional is a Contact, eSales and eMarketing Manager. CRM-Express can manage your marketing, customers, sales and orders. Features include SMS abilities, E-mail Client, Calendar, Address Book, My work day, News Feeds, Meeting Planner, Company Library, Form Designer, Journal. CRM-Express is now fully re-entrant, multi-user and network enabled....

Tags: Microsoft Windows, CRM, PGCSoft, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Software downloads 2009-09-22

Internet Lead Capture: CRM Product Demo

This demo discusses how to best use the integrated web-to-lead capabilities of Microsoft Dynamics CRM.

Tags: Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Internet, Enterprise Software, Marketing, Software

Webcasts 2009-09-21

New Frontiers for CRM Data

For many hospitality organizations, a Customer Relationship Management CRM tool is a straightforward way of collecting and storing data about guests. But did you know that you can leverage CRM as a platform and access data across many unexplored areas of the enterprise, and use it to delight guests before,...

Tags: CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software

Webcasts 2009-09-21

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success

An organization's ability to respond quickly to changing customer demands and competitive landscapes is paramount not only to its success, but to its survival. Finding a CRM solution that meets your organization's needs today—but that can also scale and change as your company grows—presents both a technical and business challenge....

Tags: CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

White papers 2009-09-21

The Portuguese Municipality of Matosinhos Links Back-Office Data With Online Service Delivery to Make Life Easier for Citizens and Civil Servants

The project to improve city services became known as SIMPLIFE Simplify. The main goal was to see what motivated the citizens to go to the city hall. The author identified over 2,000 different reasons to go and talk to the municipality." By solving the three core areas of SIMPLIFE, Matosinhos...

Tags: Citizens LLC, Municipality, Microsoft Corp., Back-office, Servant, Data Mining, Tools & Techniques, Operational Accounting, Advertising & Promotion, Customer Relationship Management (CRM), Databases, Enterprise Software, Software, Data Management, Management, Finance, Marketing

Case studies 2009-09-21

Forklift Manufacturer Improves Business Processes, Reduces Costs With xRM

Mitsubishi Caterpillar Forklift Europe MCFE is a joint venture between forklift manufacturers Mitsubishi and Caterpillar. The company manufactures, sells, and distributes 18,000 forklifts and related spare parts each year. MCFE relied on manual or sometimes paper-based processes to support dealer inquiries and orders, resulting in missed orders or unanswered dealer...

Tags: Microsoft Dynamics, Business Process, Microsoft Dynamics CRM, Microsoft Corp., Mitsubishi Caterpillar Forklift Europe, Operational Planning, Advertising & Promotion, Enterprise Software, Customer Relationship Management (CRM), Business Operations, Marketing, Software

Case studies 2009-09-21