customer relationship management (crm) Resources

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Bausch & Lomb puts new CIO in charge of customer service: Eye care company Bausch & Lomb has given its CIO the customer service reins. On Wednesday, the company named Alan Farnsworth, senior vice president of customer service and information technology and chief information officer. Cutting through the rather bloated title, it appears that Bausch & Lomb has...; Tags: Customer Service, CIO, Bausch & Lomb Inc., Information Technology, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Larry Dignan; Blog posts 2008-07-23
TechRepublic Resource Pack: Taking Another Look at CRM: If you're considering a CRM implementation, download this free resource pack that will give you the tools you need to determine the best CRM solution for your business. This collection of white papers explain how CRM tools can help you more rapidly respond to your customers' changing needs. Download the...; Tags: TechRepublic Inc., Inside CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Resource centers 2008-07-18
TechRepublic Resource Guide: Everything you need to know about Customer Relationship Management (CRM): This TechRepublic Resource Guide offers up the top 10+ tips everyone needs to know about Customer Relationship Management and how to provide great customer service. This Guide provides you with factors to keep in mind as you begin to explore possible CRM solutions for your organization as well as lists...; Tags: TechRepublic Inc., Inside CRM, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Resource centers 2008-07-18
Quickbix Integration Suite 2008 (zip): Import and Export - with Microsoft Dynamics CRM is made easy in this suite of products. Inside the Integration Studio you map your data in an intuitive way with total control of its behavior. When the mapping of your data is done and tested, you deploy it to a Windows...; Tags: Microsoft Dynamics, Microsoft Dynamics CRM, CRM, Quickbix Solutions, Advertising & Promotion, Customer Relationship Management (CRM), Microsoft Windows, Enterprise Software, Marketing, Software, Operating Systems; Software downloads 2008-07-16
Houston we have a problem: Regular readers don't need me to repeat the oft held view that enterprise wide application implementation is often slow, cumbersome and expensive. But are we really getting anything out of it at the end of the day other than some marginal cost efficiency? Rather than throw brickbats at any particular...; Tags: Customer Service, Houston, Sam Lawrence, CIOs/CTOs, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Dennis Howlett; Blog posts 2008-07-10

IT success stories: Linkedin's web infrastructure seems to offer a model for mid range sites: it's fast, it's clean - and development seems to have been based on combining the best of open source products with minimal customization. by Paul Murphy; Tags: Customer Service, Information Technology, Success Story, Sun Solaris, Product Marketing, Customer Relationship Management (CRM), Open Source, Databases, Operating Systems, Software, Marketing, Enterprise Software, Data Management, Paul Murphy; Blog posts 2008-07-08
Study: Offshore outsourcing dings customer satisfaction; Taking back office offshore ok: A trio of professors working with the national Quality Research Center at the University of Michigan finds that offshore outsourcing hurts customer service ratings, but farming out back office operations has a limited impact. The working paper, conducted by the University of Michigan as well as Nasscom,...; Tags: Offshore, Customer Service, Offshore Outsourcing, Customer Satisfaction, Back-office, Offshoring, Outsourcing, Product Marketing, Operational Accounting, Customer Relationship Management (CRM), It Operations, Business Operations, Outsourcing & Subcontracting, Marketing, Finance, Enterprise Software, Software, Larry Dignan; Blog posts 2008-07-07
TechRepublic Resource Guide: A firsthand look at successful CRM implementation: CRM has become a key business paradigm for organizations seeking to cultivate and expand their customer relationships, but many implementations fail because of misconceptions and unrealistic expectations. Here's a look at the other side of the coin: a successful CRM implementation. Download this TechRepublic Resource Guide for...; Tags: TechRepublic Inc., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; White papers 2008-07-01
Coveo G2B for CRM provides search-based single customer view from disparate content sources: I'm interested in seeing more mashups of search from across many enterprise and web-based providers including social networks to give even more complete and vetted views of customers, suppliers, partners, employees and any others that relate to business activities or ecologies. The information is out there, just waiting to be...; Tags: Coveo Solutions Inc., CRM, Customer Data, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Dana Gardner; Blog posts 2008-06-27
Repair of my HTC Advantage Part 5: I've posted a number of times about how the microdrive in my HTC Advantage did a magic act. It would appear and disappear from the system configuration which really confused Windows Mobile 6 and made my life a bit more difficult than it needed to be. I provided an update...; Tags: High Tech Computer Corp., Flash Memory, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Dan Kusnetzky; Blog posts 2008-06-24
SaasLight CRM (zip): SaasLight CRM is a Web based CRM software for managing leads, accounts, opportunities, contacts, surveys, forums, cases, and solutions. Manage support requested by your Customers. Allows the customer to open and follow incidentes or cases, post questions to forums and view solutions for common problems. This version is the first...; Tags: Forum, HotelASP, SaasLight CRM, Customer Relationship Management (CRM), Enterprise Software, Advertising & Promotion, Marketing Research, Software, Marketing; Software downloads 2008-06-23
Google explains why App Engine failed: Google explained why its App Engine cloud service failed earlier this week. Following a similar failure at Amazon, the outage raises questions about whether cloud computing is ready for mission critical application deployment. by Michael Krigsman; Tags: Google Inc., Customer Service, Dashboard, Amazon.com Inc., Cloud Computing, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Michael Krigsman; Blog posts 2008-06-20
Google needs to rethink its customer service strategy: One beef I've had for quite a while now is Google's noticeable lack of commitment to personal support for people using their products and services. A good example would be businesses that use the free version of Google Apps -- good luck trying to get in touch with someone...; Tags: Strategy, Google Inc., Customer Service, Cloud Computing, Web Site Development, Team Management, Product Marketing, Customer Relationship Management (CRM), Internet, Management, Marketing, Enterprise Software, Software, Garett Rogers; Blog posts 2008-06-19
Repair of my HTC Advantage Part 3: In previous episodes of the continuing saga of Virtual Man, sponsored by the Cheshire Cat, we learned that Dan's HTC Advantage got sick (see Repair of my HTC Advantage Part 1)) and that he sent the poor thing off to the HTC hospital (see Repair of my HTC Advantage Part...; Tags: High Tech Computer Corp., Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software, Dan Kusnetzky; Blog posts 2008-06-10
Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service: Jones Lang LaSalle, a real estate management services company, has 160 offices and 28,000 employees in 50-plus countries. The firm's staffers used eight different tools ranging from spreadsheets to the SAP CRM application, and silos of data made it difficult to share customer information and prevented employees from collaborating effectively....; Tags: CRM Solution, TCO, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Real Estate, Enterprise Software, Marketing, Software, Business Operations; Case studies 2008-06-05
Government Agency Improves Service and Lowers Costs With Standardized CRM Solution: The Welsh Assembly Government, Department for the Economy and Transport, delivers more than 200 business-related products and services to its citizenry. A survey conducted by the Department for the Economy and Transport identified areas where it could improve upon its service delivery. To achieve this end, managers sought to consolidate...; Tags: Agency, CRM Solution, Government, Microsoft Corp., CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing; Case studies 2008-06-05
MLM CRM (exe): The most complete easy to use windows based MLM Business Software Available. MLM Customer Relationship Management System was basically designed for MLM Multi Level Marketing businesses but can be used for other purposes. MLM Customer Relationship Management System will give you the ability to track all your customers or distributors....; Tags: CRM, MLM-Tracker, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software; Software downloads 2008-06-02
Invoice Master for Windows (zip): Invoice Master Windows Edition helps you to create Invoices in your Windows Desktop PC & bill your customers quickly & easily. Invoice Master tracks modules like, Company Details (Name, Logo, Tax Rates) Customer Relationship Management Master Products categorized Invoices Products within each invoice. This version is the first release on...; Tags: Invoice, DreameeSoft, Microsoft Windows, Taxes, Desktops, Free Trade, Operating Systems, Customer Relationship Management (CRM), Software, Financial Planning, Finance, Hardware, Enterprise Software; Software downloads 2008-05-30
RepTools (dmg): RepTools 2008 is a customer relationship management CRM suite developed specifically for the entertainment industry. RepTools 2008 has nine integrated modules that are designed to efficiently manage all of the information businesses need to organize sales force automation, asset management, and customer relationships from the beginning to the end of...; Tags: Production, RepTools 2008, Sales Force Automation (SFA), Asset Management, Customer Relationship Management (CRM), Advertising & Promotion, Sales Strategy, Sales Force Management, Enterprise Software, Software, Operational Planning, Business Operations, Marketing, Sales; Software downloads 2008-05-26
Sales Force Automation Comparison Guide: Businesses of all sizes can benefit by automating all aspect of their sales processes with an SFA Sales Force Automation solution. But due to the sheer number of features that most SFA solutions contain, researching your options can be a time-consuming task. Inside CRM has done a lot of the...; Tags: Sales Force, SFA, CRM, Sales Force Automation (SFA), Sales Strategy, Customer Relationship Management (CRM), Enterprise Software, Sales Force Management, Software, Sales; White papers 2008-05-15