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The 5 Must-Have Features of a CRM Solution

You're ready to pull the trigger on a CRM solution, but you're not sure you are making the right decision? Sure, it's got all the right bells and whistles, but are these features the ones your business needs most? Each business is different and the features your CRM solution...

Tags: CRM Solution, CRM, VendorGuru.com, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

White papers 2007-03-02

The ABCs of Choosing a CRM System

CRM is a valuable tool, but can be complicated to choose and implement. Is there a secret to choosing and implementing a CRM system for your business? The reality is that choosing a CRM system doesn't have to be a complicated process. There is a way of finding the right...

Tags: CRM System, ABC Inc., CRM, VendorGuru.com, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing

White papers 2007-02-05

Getting the Most From Your Call Center Investment

In response to mounting demands on their call centers, successful companies providing business-to-business sales and services are changing their communication strategies. Where they give incoming calls equal weight, now savvy businesses strategically sift and route clients based on sales metrics, campaigns, relationship history, and agent expertise. Today's telephony delivers these...

Tags: Agent, Call-center, Investment, VendorGuru.com, Sales Strategy, Call Centers, Real Estate, Sales Force Management, Customer Relationship Management (CRM), Sales, It Operations, Business Operations, Enterprise Software, Software

White papers 2007-01-24

Additional Resources

Forrester fuels the SAP maintenance price hike debate

The last few days I've been exchanging email with R 'Ray' Wang, VP and principal analyst at Forrester about the kerfuffle over SAP's unilateral decision to apply a price hike to its maintenance and support fees. Ray specializes in the enterprise market and has special experience of SAP going back...

Tags: Customer, SAP AG, Forrester Research Inc., Ray, Enterprise Resource Planning (ERP), Investment, Business Structures, Enterprise Software, Software, Finance, Dennis Howlett

Blog posts 2008-10-07

BI Crystal Ball – Next Gen BI May Be Closer Than You Think

Most modern large enterprise Business Intelligence BI tools are very robust and feature rich these days. Up until a few years ago BI users could blame vendors for most of their BI ills. This is getting harder and harder to do. Many of the BI tools, especially the ones reviewed...

Tags: Application, User Empowerment, Pricing, Business Intelligence, Tools & Techniques, Databases, Enterprise Software, Marketing, Software, Data Management, Management, Boris Evelson

Blog posts 2008-10-07

Does this make me a member of the mile-high club?

Now I can say I blogged from 35,000 feet. I knew American Airlines was testing GOGO's WiFi service on select flights between New York and San Francisco, but was still pleasantly surprised this morning to find out that my 7am flight out of Kennedy this morning was...

Tags: Flight, Wireless LANs, Product Marketing, Customer Relationship Management (CRM), Wi-Fi, Wireless, Marketing, Enterprise Software, Software, Josh Taylor

Blog posts 2008-10-07

News to know: AMD; iPhone security; Linux; SAP

Here are today's notable headlines. You can get News To Know via email alert and RSS daily: Sam Diaz: AMD to spin off manufacturing. Techmeme Heather Clancy: The color that shall not be named. AMD's Vertal downplays green credentials, plays up efficiency arguments ...

Tags: Apple iPhone, Security, Information Technology, SAP AG, RIM BlackBerry, Advanced Micro Devices Inc., Linux, Service-Oriented Architecture (SOA), Microsoft Windows, Web Servers, Open Source, Operating Systems, UNIX, Strategy, Software, Web Services, Enterprise Software, Internet, Management, Larry Dignan

Blog posts 2008-10-07

Increasing ROI and Reducing the Risks of Your Application Portfolio

Application Portfolio Management APM solutions help IT executives evaluate the benefits, costs, and risks associated with each application while maximizing the value realized from ongoing software investments. They provide executives with the information they need to properly direct investments towards projects that align well with the needs and objectives of...

Tags: ROI, Portfolio, ASG Software Solutions, Asset Management, Roi/Tco, Investment, Strategy, Operational Planning, Business Operations, Finance, Managerial Accounting, Management

White papers 2008-10-07

MozyPro for Mac goes public beta

Online backup storage provider Mozy on Tuesday will roll out a public beta for MozyPro for the Mac, a new service for businesses using Apple's Mac platform. MozyPro for the Mac resembles Mozy's business lineup for Windows. It allows online backup for the Mac like its MozyHome...

Tags: Apple Macintosh, Public Beta, Backup, MozyPro, Mozy, Desktops, Microsoft Windows, Hardware, Operating Systems, Software, Larry Dignan

Blog posts 2008-10-06

Student Technology Day: Steve Ballmer Q&A

There was quite a lot to transcribe out, and many questions asked. Some questions put to Steve Ballmer, CEO of Microsoft, include: Will we always need programmers? What's Microsoft's input in Facebook and social networking? Does Microsoft have any changes in mind for their...

Tags: India, Pyramid, Laughter, Network, Microsoft Office, Steve Ballmer, Product, Microsoft Corp., Programmer, Question, Microsoft Windows, Social Networking, Operating Systems, Software, Online Communications, Marketing, Advertising & Promotion, Zack Whittaker

Blog posts 2008-10-06

With Systinet 3.0, HP broadens SOA governance role to encompass services lifecycle, business processes, IT service management

The movement is to expand SOA governance, but perhaps more importantly, expand governance in general across more of what IT touches. Rules, roles, business context, policy, development-to-deployment lifecycles, operational efficiency, projects and services -- all need to be brought into a contextual whole. Not by a common product set, but...

Tags: Business Process, Registry, Hewlett-Packard Co., Information Technology, IT Service Management, SOA, SOA Governance, Systinet Corp., HP SOA Systinet 3.0, HP Software, Service-Oriented Architecture (SOA), Web Services, Middleware, Strategy, Enterprise Software, Software, Management, Dana Gardner

Blog posts 2008-10-06

Startups listen up: you've got a pricing problem

Just about every new product coming to market is being offered as a service rather than packaged software. But pricing remains something of a mystery. A while back, I started a spreadsheet that plots price points for different saas accounting offerings. At the time I concluded that no-one has figured...

Tags: Salesforce.com Inc., Small And Medium Enterprise, Web Application, Pricing Strategy, Phil Wainewright, Pricing, Smb/Sme, Marketing Research, Marketing, Dennis Howlett

Blog posts 2008-10-06

The Secrets of CEOs

I just finished reading an advance US manuscript of 'The Secrets of CEOs - 150 Global Chief Executives lift the lid on business, life and leadership' by Steve Tappin, who is a managing partner in the global CEO & board practice of Heidrick & Struggles, and Andrew Cave, a leading...

Tags: CEO, Collaboration, Groupware, Strategy, Enterprise Software, Software, Management, Oliver Marks

Blog posts 2008-10-06

SAP: first to hit the buffers

SAP pre-announced its Q3 results at what could not have come at a worse time for the beleaguered stock market. Although executives were bragging about 4% growth in software sales as though BusinessObjects doesn't exist the reality is that year over year growth was off 9%. Management...

Tags: Software, SAP AG, U.S. GAAP Software Revenue, Tools & Techniques, Management, Dennis Howlett

Blog posts 2008-10-06

Welcome to the Data Cloud ?

'The Cloud' is increasingly prevalent in tech conversation these days. Stalwarts of the space such as Amazon and Salesforce go from strength to strength, whilst titans of an earlier model such as Larry Ellison and even Steve Ballmer now seek to appropriate the meme. New blogs like CloudAve play a...

Tags: Web, Data, UKOLN, Channel Management, Internet, Semantic Web, Cloud Computing, Marketing, Paul Miller

Blog posts 2008-10-06

A Consumer Electronics Carol

I recently received a promotional email from a large Internet-based retailer that shall for the moment remain nameless (cough! Amaz-ahem!)  As I was considered to be a high-volume "Prime" customer, this online retailer wanted to offer me a 30-day trial of their their premier store-branded consumer...

Tags: Retail Company, Retail, Consumer Electronics, Personal Technology, Jason Perlow

Blog posts 2008-10-06

The cloud finally comes to education

Cloud computing is one of those great buzzwords in IT that, so far, has meant very little to the average Ed Tech customer. We all have a pretty good idea what it means: lots of computers somewhere (we don't actually care where) doing lots of processing to deliver services...

Tags: Education, PC, Thin Client, Computer, Cloud, SIMtone Corp., Desktops, Productivity, Thin Clients, Cloud Computing, Hardware, Christopher Dawson

Blog posts 2008-10-06

Why bother with desktop virtualization?

The proponents of making proper use of desktop virtualization technology including access virtualization, application virtualization and VDI the combination of access virtualization and processing virtualization do their best to make it sound like the best things since pockets. Aren't today's laptops, desktops and handheld devices good enough to get the...

Tags: Desktop, Worker, Virtualization, Cloud Computing, Desktop Virtualization, Utility Computing, Storage Management, Hardware, Storage, Dan Kusnetzky

Blog posts 2008-10-06

ZDNet editorial independence and blogging about politics [off-topic]

Following a political cartoon posting, some folks incorrectly suggested that ZDNet and CBS management have influence over blog content. That suggestion is flat wrong. by Michael Krigsman

Tags: Blog, CBS Corp., Blogging, Internet, Michael Krigsman

Blog posts 2008-10-05

Microsoft bad cop is up against the wall

Microsoft bad cop is up against the wallEnough open-source propagandaIf this was about a technical violation of a license, focus on that and leave out the bias. I think we've all seen enough crappy and inept open source code that your comment about "being in retreat" against it is laughable.As...

Tags: Microsoft Corp., cop, open source, bad cop

Discussion threads 2008-10-05