Sponsored White Papers, Webcasts, and Downloads
ZDNet Resources
- The Killer App for On Demand CRM: Multi-Channel Customer Service
- In this white paper, you'll learn why combining the power of an integrated knowledge base and true multi-channel service with the software-as-a-service delivery model creates a potential perfect storm of benefits for both the business and the user � and offers the first real killer app for on demand CRM.
- Tags: Customer Service, Software-as-a-service, RightNow Technologies, CRM, Software As A Service (SaaS), Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Emerging Technologies, Software, Marketing
- White papers 2005-01-01
- Four Great Revenue Strategies for Customer Service
- Your customer service department represents a tremendous untapped source of revenue opportunities for your company. This paper outlines four such revenue strategies: aggressive mining of customer service data, context-sensitive online promotions, real-time lead generation and referral and real-time transactions.
- Tags: Strategy, Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- White papers 2005-01-01
- Successful CRM: Turning Customer Loyalty into Profitability
- In this white paper, you'll learn why listening to the voice of the customer is so crucial to CRM success--and how genuine customer loyalty impacts corporate profitability. You'll also find out what the latest research indicates about the gap between potential and actual CRM benefits, and the four key drivers...
- Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-10-01
- Customer-Centric CRM: Fully Optimizing CRM
- Customers, after all, are your most important assets. Discover how to rethink your CRM processes from the outside in, and evolve your current CRM projects around a customer centric strategy. This white paper from the Yankee Group explains how Customer Lifecycle Care is a key driver for improved CRM performance,...
- Tags: RightNow Technologies, CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- White papers 2004-09-01
- Hosted CRM Vendors - Who Delivers Positive ROI?
- In this webcast, the listener will discover how on demand CRM has grown up to deliver positive ROI. The listener will also learn who the top hosted CRM vendors are and why based on the latest Nucleus Research Scorecard findings. Plus, the listener will hear about the RightNow Technologies approach...
- Tags: Hosted CRM, CRM Company, ROI, RightNow Technologies, Roi/Tco, Customer Relationship Management (CRM), Enterprise Software, Finance, Managerial Accounting, Software
- Webcasts
- Driving Both Cost Efficiency & Revenue in Customer Service
- More and more, customer support organizations must attempt to serve two masters. They're expected to serve customers better, faster, cheaper - and make more money in the process. While the service department handles as much as 80% of a firm's customer interactions, the reality is many customer service organizations have...
- Tags: Revenue, Customer Service, RightNow Technologies, Product Marketing, Customer Relationship Management (CRM), Marketing, Enterprise Software, Software
- Webcasts
Additional Resources
- Conversation with Richard Muirhead of Tideway Systems
- Richard Muirwood, CEO of Tideway Systems, and I had our semi-annual chat the other day. Tideway's Tideway Foundation™is a management tool making it possible for organizations to get a clear understanding of the underlying physical and virtual infrastructure supporting their business applications. They call what they do "dependency mapping." ...
- Tags: Tideway Systems, Richard, Productivity, Data Centers, Storage, Hardware, Data Management, Dan Kusnetzky
- Blog posts 2008-10-11
- Print this: Actually, please don't, but DO think about why printers should get more airtime in green tech discussions
- I was talking to someone within the past couple of months (I honestly can't remember who right now, sorry) who made a pretty profound statement that seems pertinent in the context of this post. I had just admitted, somewhat shamefacedly, to my ongoing addiction to printing out my notes, presentations...
- Tags: Green Technology, Printing, Printers, Document Management, Hardware, Peripherals, Enterprise Software, Software, Finance, Managerial Accounting, Heather Clancy
- Blog posts 2008-10-10
- Remember IBM at $10.50 per Share? Oracle as a penny stock? Tales of Hope from the Great High Tech Depression of �89
- Ah, distinctly I remember it was in the bleak …..October. Paraphrasing Edgar Allen Poe's The Raven seems somehow appropriate to this moment, when it seems that everything we've all worked and dreamed about is going up in smoke. And yet, having seen a version of this movie...
- Tags: Oracle Corp., Recession, Stock, IBM Corp., Tech Stock, Investment, Finance, Joshua Greenbaum
- Blog posts 2008-10-10
- Microsoft's 'conceptual touch designs'
- I've written from time to time about Apple and their rumoured tablet devices, applications for tablet PC's, multi-touch and Surface, and all those touchy-feely concepts we've been hearing about, but when do we get to actually see them? Microsoft has recently kicked forward their Software+Services, which for...
- Tags: Tablet PC, Microsoft Corp., Tablets, Notebooks, Hardware, Notebooks & Tablets, Zack Whittaker
- Blog posts 2008-10-10
- The elephant in the room: SOA and the economy
- We've all been distracted by events in the economy over the past few weeks, and let's face it, it makes for a very large elephant in the room when we talk about SOA. All debates about REST, SOAP, Java, .NET, JSON, ESBs, WOA won't mean a thing...
- Tags: SOA, Service-Oriented Architecture (SOA), Web Services, Middleware, Enterprise Software, Software, Joe McKendrick
- Blog posts 2008-10-10
- America's airways ready for NextGen
- It's time – long past time – to upgrade the U.S. air traffic control system. The current system, designed during World War II, contributes mightily to flight delays, customer dissatisfaction and a massive energy wastefulness. But a GPS satellite-based system, on the drawing board for more than a decade, has...
- Tags: FAA, Air Traffic Control, Greenhouse Gas, Aerospace & Defense, Manufacturing, Richard Koman
- Blog posts 2008-10-10
- An interview with Scott Brinker
- It's clearly a week for publishing podcasts. As well as David Provost, whom I mentioned yesterday, I've also just released a podcast with ion interactive's Scott Brinker. Scott has been blogging for a while about the impact that semantic technologies might have upon his area of interest,...
- Tags: Scott Brinker, Podcasts, Internet, Paul Miller
- Blog posts 2008-10-10
- Microsoft: How we'll take on VMware
- The software maker believes it has the tools and the right price point to beat VMware in the battle for the virtualisation market. Microsoft has a three-pronged strategy to beat VMware in the virtualization market, according to the company's senior director for virtualization product management, Zane Adam. ...
- Tags: Hypervisor, VMware Inc., Microsoft Corp., Cloud Computing, Storage Management, Utility Computing, Hardware, Storage, Colin Barker ZDNet.co.uk, virtualization, Microsoft, VMWare
- News items 2008-10-10
- Consumers score a partial win against Walmart
- Walmart has done a 180 on its earlier decision to pull the plug on its DRM servers (thereby locking customers' music collection to whatever PC it happened to be on at the time) and decided to keep the DRM servers running - for now. Important Information About Your Digital Music Purchases ...
- Tags: Wal-Mart Stores Inc., Digital-rights Management, Server, Digital Rights Management (DRM), Digital Media, Security, Consumer Electronics, Personal Technology, Adrian Kingsley-Hughes
- Blog posts 2008-10-10
- Forrester: Credit crunch may freeze tech services projects
- Forrester Research in a report is confirming that the credit crunch is beginning to hit technology services firms. The extent of the damage is unclear, but IBM's lower-than-expected third quarter revenue its earnings are stronger than expected may indicate something worse is afoot. Forrester's...
- Tags: Service Provider, IBM Corp., Forrester Research Inc., Business Services, Financial Accounting, Finance, Larry Dignan
- Blog posts 2008-10-10
- Bureaucracy and open source: Do they mix?
- Another high-profile departure from Sun, this time MySQL's David Axmark is taking wing -- citing a dislike for working in a large organization: I have thought about my role at Sun and decided that I am better off in smaller organisations. I HATE all the rules that I need...
- Tags: Sun Microsystems Inc., Open Source, Joe Brockmeier
- Blog posts 2008-10-09
- What's a Little Money Between Friends?
- Gaming Incentive Systems Joel Spolsky (www.inc.com/keyword/spolsky) wrote a nice piece in the October 2008 issue of Inc. magazine. The article, Sins of Commissions, provides a cautionary tale to executives who are contemplating the addition of or changes to sales incentives in their workforce. ...
- Tags: Incentive, Commission, Joe, Sales Force Management, Sales Strategy, Sales, Brian Sommer
- Blog posts 2008-10-09
- IBM considering financing IT project partners because of banking crisis
- I recently ran into Drew Clark, head of IBM's Venture Capital Group, based in Menlo Park, California. I asked him about the financial crisis and what IBM could do in response. "We would never make an equity investment but we are looking at financial help in projects where we partner...
- Tags: Financial, Information Technology, Banking, Financing, IBM Corp., Financial Accounting, Investment, Strategy, Finance, Management, Tom Foremski
- Blog posts 2008-10-09
- Tempest or Nuclear Winter
- A Hurricane Ike for Tech Start-Ups VentureWire Alert free subscription required today reported that venture capitalists are advising their portfolio firms to prepare for a potential nuclear winter. One venture capitalist featured in today's newsletter was quoted as telling firms "to slow down their burn rate, and...
- Tags: Firm, Venture Capital, Product Development, Investment, Product Marketing, Workforce Management, Finance, Financing Startups, Research & Development, Business Operations, Marketing, Human Resources, Brian Sommer
- Blog posts 2008-10-09
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