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- Social Business in Action - Establishing Excellence
- Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....
- Tags: Web, Team, Information Technology, Human Interaction, Cohen, Web 2.0, Channel Management, Team Management, Strategy, Internet, Marketing, Management, Oliver Marks
- Blog posts 2009-09-21
- How Kanye West influences enterprise social business strategy
- Entertainment personality Kanye West's outburst over the weekend at the MTV Video Music Awards ceremony has implications for the enterprise business world. Jive Software, whose 'SBS' Social Business Software 'frees people to engage in open, natural business conversations and workflows that typically are...
- Tags: Marketing, Collaboration, Analytics, Twitter Inc., Social Media, Entertainment, Business Strategy, MTV, Radian6, Jive Software, Financial Planning, Finance, Oliver Marks
- Blog posts 2009-09-14
- Moderated Knowledge Sharing Bases
- There's so much going on in the cloud world you need air traffic control to figure out what solutions to your problems are safe to bring to earth and put to work. The instant gratification world of cloud - select solution> apply credit card to...
- Tags: Collaboration, Knowledge, Knowledge Base, MindTouch Collaborative Knowledge Base, Wiki, Strategy, Networking, Online Communications, Management, Oliver Marks
- Blog posts 2009-09-09
- RightNow acquires social networking company HiveLive
- RightNow on Tuesday said it will acquire HiveLive, an enterprise social networking company, for about $6 million in cash. In a statement, RightNow, which provides customer relationship management software as a service, said it plans to add HiveLive's technology to its platform. The move is the latest...
- Tags: Social Networking, RightNow Technologies, HiveLive, Software As A Service (SaaS), Managed Hosting, Customer Relationship Management (CRM), GAAP, Networking, Enterprise Software, Emerging Technologies, Software, Financial Accounting, Finance, Larry Dignan
- Blog posts 2009-09-08
- U.K. Application Service Provider Boosts Revenues 30 Percent, Customer Base 50 Percent
- Executives at The CRM Business saw real revenue opportunities in integrating traditional Customer Relationship Management CRM solutions with enterprise-class messaging and collaboration services. They also saw no way to seize those opportunities without making significant investments in servers and software licenses. Neither The CRM Business nor its clients wanted to...
- Tags: Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-09-01
- Using social software to reinvent the customer relationship
- What IS Enterprise Web 2.0?[of course there IS no such thing, and if there is it is the crumpled Frankenstein that it suggests it is]"While Enterprise 2.0 tools, primarily aimed at collaboration, are certainly part of this story, they often don?t help companies enjoy the full range of possibilities when...
- Tags: Web 2.0, Collaboration, Customer relationship management (CRM), Product marketing, social software, Social CRM
- Discussion threads 2009-08-18
- Using social software to reinvent the customer relationship
- As Web 2.0 applications move more deeply into the strategic operations of enterprises, a unique hybrid of social software has emerged to help businesses deal with the giant sea of customers that awaits them on the other side of the network. While Enterprise 2.0 tools, primarily aimed at collaboration, are...
- Tags: Social Software, Collaboration, Web 2.0, Internet, Dion Hinchcliffe
- Blog posts 2009-08-18
- Motorola: Android device launches get us back in the smartphone game
- Updated: Motorola's Sanjay Jha, co-CEO and head of the company’s mobile device unit, says that new Android-based smartphones are on track for the holidays. Jha added that Motorola is planning a barrage of Android-based devices that will put the company back in the smartphone race. ...
- Tags: Game, Smart Phone, Handset, Motorola Inc., Android, Sales Strategy, Cellular Phones, Wireless And Mobility, Sales, Consumer Electronics, Personal Technology, Larry Dignan
- Blog posts 2009-07-30
- Enterprises seek better ways to discover, manage and master their information explosion headaches
- Listen to the podcast. Download the podcast. Find it on iTunes/iPod and Podcast.com. Read a full transcript. Download the transcript. Learn more. Sponsor: Hewlett-Packard. Join a free HP Solutions Virtual Event on July 28 on four main IT themes. Learn more. Register. ...
- Tags: Hewlett-Packard Co., Information Technology, Podcasts, Strategy, Data Centers, Internet, Management, Storage, Hardware, Data Management, Dana Gardner
- Blog posts 2009-07-21
- Microsoft Office 2010: The odyssey continues
- Sequels never can match the thrill of the original. But the good ones offer a compelling story of their own, develop familiar characters, and introduce something new and exciting. Last week Microsoft gave developers a backstage pass to preview Office 2010, due out in the first half of next year....
- Tags: Microsoft Corp., Forrester Research Inc., Microsoft Office, Office Suites, Software, Sheri McLeish
- Blog posts 2009-07-16
- Enterprise 2.0 ROI Metrics: One Size Doesn't Fit All
- 'The ROI of Online Customer Service communities' by Forrester customer experience and relationship management analyst Natalie Petouhoff is a $US 1,999 'Total Economic Impactâ„¢ Analysis' TEI report. Mike Krigsman over at his 'IT failures' blog here on ZD Net seems impressed by the...
- Tags: Customer Service, ROI, Enterprise 2.0, Forrester Research Inc., Natalie Petouhoff, Mike, Roi/Tco, Finance, Managerial Accounting, Oliver Marks
- Blog posts 2009-07-06
- What should SAP do with its $5bn war chest?
- A number of recent conversations with the financial analyst community about the ongoing tussle between Oracle and SAP have proved extremely interesting. There is speculation whether SAP will hit the numbers it has internally set itself for Q2 although nothing I hear or see suggests the company has been blown...
- Tags: TIBCO Software Inc., SAP AG, SoftwareAG, OpenText, Mergers & Acquisitions, Corporate Law, Investment, Finance, Business Operations, Dennis Howlett
- Blog posts 2009-07-06
- Time to Put A Stake in The Ground on Social CRM
- The debate and discussion about what defines Social CRM a.k.a. CRM 2.0 vs. its traditional parent has been going on for about 2 years pretty regularly and started, according to thought leader Graham Hill almost a decade before that. Personally, I'm done defining it and am moving...
- Tags: Customer, Business, Tool, CRM, Social CRM, SCRM Business Strategy, Co-creation, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software, Paul Greenberg
- Blog posts 2009-07-06
- IBM on Sustainability: Time For Real Time
- Its hard not to be impressed with the strength of focus coming from IBM these days on sustainability. I'm ususally pretty sceptical about sustainability marketing efforts and IBM have a high hurdle to jump to reach a point of public credibility. But on the other hand technology companies, more than most sectors, are obliged to lead...
- Tags: Sustainability, IBM Corp., James Farrar
- Blog posts 2009-06-01
- Transforming customer relationships with social media
- * Jennifer Leggio is on vacation Guest editorial by John Yaggie Social media technologies have the potential to disrupt the traditional ways companies build and manage relationships with their customers. Customer relationships built on trust and loyalty are central to a company's reputation and...
- Tags: Customer, Jennifer Leggio, John Yaggie, Relationship, Social Media, Social Media Technology
- Blog posts 2009-05-27
- Partner Doubles Year-Over-Year Revenue Through Focus on CRM Solutions
- Inetium, a Microsoft Gold Certified Partner, provides consulting services for a variety of customers, and does so with a particular focus on Customer Relationship Management CRM solutions based on Microsoft Dynamics CRM. The company has found that pursuing CRM-related projects increases business throughout its consulting practice; in fact, it has...
- Tags: CRM Solution, Microsoft Corp., CRM, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-05-25
- Huatai Securities Improves Profitability by Adopting Customer-Centric Business Model
- Huatai Securities Co. wanted to build a customer relationship management system to support a move from a product-centric to a customer-centric business and expand market share and gain a 360-degree view of customers to improve service. The challenge was to enable the sales and marketing teams to tailor information based...
- Tags: Oracle Corp., CRM, Huatai Securities, Customer Relationship Management (CRM), Advertising & Promotion, Sales Strategy, Marketing Research, Enterprise Software, Software, Marketing, Sales
- Case studies 2009-04-01
- Survey: technology investments boost odds of success
- If you're looking for evidence that technology investments can make a difference in your company's success, a survey made available by The Economist Intelligence Unit and underwritten by Oracle may help supply you with some ammunition for your argument. (Available for download here.) Overall, 78% of survey...
- Tags: Information Technology, Technology Investment, Survey, Strategy, Marketing Research, Management, Marketing, Joe McKendrick
- Blog posts 2009-03-26
- Customer Effective - Partner Grows 1000 Percent Over Three Years with Focus on CRM Solutions
- Customer Effective delivers Customer Relationship Management CRM solutions based exclusively on Microsoft Dynamics CRM. The Microsoft Gold Certified Partner uses the product to help customers develop and support the relationships that are critical in today's competitive market, especially in the professional services industry. For customer Dixon Hughes - a top...
- Tags: Microsoft Dynamics, CRM Solution, Microsoft Dynamics CRM, Microsoft Corp., CRM, Microsoft Gold Certified Partner, Advertising & Promotion, Customer Relationship Management (CRM), Enterprise Software, Marketing, Software
- Case studies 2009-03-24
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