<?xml version="1.0" encoding="iso-8859-1" ?>
<rss version="2.0" xmlns:s="http://updates.zdnet.com/">
<channel>
	<title><![CDATA[customer relations Resources | ZDNet]]></title>
	<link><![CDATA[http://updates.zdnet.com/tags/customer+relations.html]]></link>
	<description><![CDATA[White papers, case studies, technical articles, and blog posts relating to customer relations]]></description>
	<s:counts start="0" returned="20" found="286" />
	<language>en-us</language>
	<item>
		<title><![CDATA[So where's Microsoft's Live Mesh?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12558-0.html?forumID=1&threadID=71778&messageID=1386530&start=0]]></link>
		<description><![CDATA[Project name changedIt's Microsoft Live Mess now under Ballmer's leadership.RE: So where's Microsoft's Live Mesh?i hope they don't get rid of or just leave it alone because i really like it. Actually, it works very well.It might be stuck in some pre-release limbo but whats already available to use does...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 18 Nov 2009 09:55:00 -0800</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/live+mesh.html"><![CDATA[Live Mesh]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[Cloud computing belongs on your three-year roadmap]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-17930-0.html?forumID=1&threadID=70320&messageID=1348526&start=0]]></link>
		<description><![CDATA[May be add some budget items in...Add in Legal fees to fight lawsuits about whether you own your data or the cloud company does.Security consultant's fees to make sure no third party hacks your cloud and steals your corporate business strategy or other valuable data.A few line items that involve...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 13 Oct 2009 11:38:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/cloud+computing.html"><![CDATA[cloud computing]]></category>
	</item>
	<item>
		<title><![CDATA[HP Answers Thin Client Questions]]></title>
		<link><![CDATA[http://blogs.zdnet.com/virtualization/?p=1351]]></link>
		<description><![CDATA[NOTE: The good folks at HP pointed out that I had used an old version of my document and some factual errors crept into my post.Â  This is a revised version of the post with those errors removed and quite possibly new ones inserted.    On September 16th,...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 06 Oct 2009 03:00:12 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/hewlett-packard+co..html"><![CDATA[Hewlett-Packard Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/thin+client.html"><![CDATA[Thin Client]]></category>
		<category domain="http://updates.zdnet.com/tags/thin+clients.html"><![CDATA[Thin Clients]]></category>
		<category domain="http://updates.zdnet.com/tags/hardware.html"><![CDATA[Hardware]]></category>
		<category domain="http://updates.zdnet.com/tags/dan+kusnetzky.html"><![CDATA[Dan Kusnetzky]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HPQ</category>
		<category domain="tickers">HPQ</category>
	</item>
	<item>
		<title><![CDATA[Social media at the WashPost: It's time to loosen the tie]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25236]]></link>
		<description><![CDATA[For the sake of full disclosure, I spent a little more than two years working as an editor and later a reporter/blogger for the Washington Post - roughly from the summer of 2005 until early fall of 2007.    I tell you this because it gives you some...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 01 Oct 2009 02:30:14 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/journalist.html"><![CDATA[Journalist]]></category>
		<category domain="http://updates.zdnet.com/tags/blog.html"><![CDATA[Blog]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://updates.zdnet.com/tags/washington+post+co..html"><![CDATA[Washington Post Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/post.html"><![CDATA[Post]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">WPO</category>
		<category domain="tickers">WPO</category>
	</item>
	<item>
		<title><![CDATA[Jesubi streamlines, automates CRM software to wring more productivity from your sales team]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=25010]]></link>
		<description><![CDATA[Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Tue, 29 Sep 2009 06:00:41 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/crm+software.html"><![CDATA[CRM Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+team.html"><![CDATA[Sales Team]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/jesubi.html"><![CDATA[Jesubi]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+automation+%2528sfa%2529.html"><![CDATA[Sales Force Automation (SFA)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+force+management.html"><![CDATA[Sales Force Management]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/sales.html"><![CDATA[Sales]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/andrew+nusca.html"><![CDATA[Andrew Nusca]]></category>
	</item>
	<item>
		<title><![CDATA[A List: CRM(ish) Reading Worth it.]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=1054]]></link>
		<description><![CDATA[Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 28 Sep 2009 04:00:32 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/sears+roebuck+%2526+co..html"><![CDATA[Sears Roebuck & Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/crm.html"><![CDATA[CRM]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+relationship+management+%2528crm%2529.html"><![CDATA[Customer Relationship Management (CRM)]]></category>
		<category domain="http://updates.zdnet.com/tags/advertising+%2526+promotion.html"><![CDATA[Advertising & Promotion]]></category>
		<category domain="http://updates.zdnet.com/tags/enterprise+software.html"><![CDATA[Enterprise Software]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
	</item>
	<item>
		<title><![CDATA[Can Microsoft duplicate the "Apple Store" experience?]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-12554-0.html?forumID=1&threadID=69425&messageID=1327238&start=0]]></link>
		<description><![CDATA[I hope they do much better than Apple Store..My two experiences with Apple Stores both sucked, so I hope they do a lot better than Apple stores.Duplicate? I hope not....I think they need to focus on creating their own in-store experience. My experience limited, but good.I went in the other...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 22 Sep 2009 09:36:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/public+relations.html"><![CDATA[Public relations]]></category>
		<category domain="http://updates.zdnet.com/tags/insurance.html"><![CDATA[Insurance]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+store.html"><![CDATA[Apple Store]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+zune.html"><![CDATA[Microsoft Zune]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">AAPL,MSFT</category>
	</item>
	<item>
		<title><![CDATA[Social Business in Action - Establishing Excellence]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=917]]></link>
		<description><![CDATA[    Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 21 Sep 2009 10:30:42 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/web.html"><![CDATA[Web]]></category>
		<category domain="http://updates.zdnet.com/tags/team.html"><![CDATA[Team]]></category>
		<category domain="http://updates.zdnet.com/tags/information+technology.html"><![CDATA[Information Technology]]></category>
		<category domain="http://updates.zdnet.com/tags/human+interaction.html"><![CDATA[Human Interaction]]></category>
		<category domain="http://updates.zdnet.com/tags/cohen.html"><![CDATA[Cohen]]></category>
		<category domain="http://updates.zdnet.com/tags/web+2.0.html"><![CDATA[Web 2.0]]></category>
		<category domain="http://updates.zdnet.com/tags/channel+management.html"><![CDATA[Channel Management]]></category>
		<category domain="http://updates.zdnet.com/tags/team+management.html"><![CDATA[Team Management]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
	</item>
	<item>
		<title><![CDATA[How Kanye West influences enterprise social business strategy]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=904]]></link>
		<description><![CDATA[    Entertainment personality Kanye West's outburst over the weekend at the MTV Video Music Awards ceremony has implications for the enterprise business world.    Jive Software, whose 'SBS' Social Business Software 'frees people to engage in open, natural business conversations and workflows that typically are...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 14 Sep 2009 22:40:05 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/analytics.html"><![CDATA[Analytics]]></category>
		<category domain="http://updates.zdnet.com/tags/twitter+inc..html"><![CDATA[Twitter Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[Social Media]]></category>
		<category domain="http://updates.zdnet.com/tags/entertainment.html"><![CDATA[Entertainment]]></category>
		<category domain="http://updates.zdnet.com/tags/business+strategy.html"><![CDATA[Business Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/mtv.html"><![CDATA[MTV]]></category>
		<category domain="http://updates.zdnet.com/tags/radian6.html"><![CDATA[Radian6]]></category>
		<category domain="http://updates.zdnet.com/tags/jive+software.html"><![CDATA[Jive Software]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+planning.html"><![CDATA[Financial Planning]]></category>
		<category domain="http://updates.zdnet.com/tags/finance.html"><![CDATA[Finance]]></category>
		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
	</item>
	<item>
		<title><![CDATA[Moderated Knowledge Sharing Bases]]></title>
		<link><![CDATA[http://blogs.zdnet.com/collaboration/?p=884]]></link>
		<description><![CDATA[  There's so much going on in the cloud world you need air traffic control to figure out what solutions to your problems are safe to bring to earth and put to work.    The instant gratification world of cloud - select solution> apply credit card to...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 09 Sep 2009 23:01:31 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/collaboration.html"><![CDATA[Collaboration]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge.html"><![CDATA[Knowledge]]></category>
		<category domain="http://updates.zdnet.com/tags/knowledge+base.html"><![CDATA[Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/mindtouch+collaborative+knowledge+base.html"><![CDATA[MindTouch Collaborative Knowledge Base]]></category>
		<category domain="http://updates.zdnet.com/tags/wiki.html"><![CDATA[Wiki]]></category>
		<category domain="http://updates.zdnet.com/tags/strategy.html"><![CDATA[Strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/networking.html"><![CDATA[Networking]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/management.html"><![CDATA[Management]]></category>
		<category domain="http://updates.zdnet.com/tags/oliver+marks.html"><![CDATA[Oliver Marks]]></category>
	</item>
	<item>
		<title><![CDATA[iLook for Microsoft Outlook 3.8.9 (Windows)]]></title>
		<link><![CDATA[http://downloads.zdnet.com/abstract.aspx?docid=1135697]]></link>
		<description><![CDATA[iLook is Outlook plug in that helps you organize your Outlook folders and connects you to your friends and information from facebook, Skype. Super fast search engine that searches for text in e-mail body, subject and inside document attachment for type pdf, Word, Excel, PowerPoint, text, html. Review a person...]]></description>
		<s:doctype><![CDATA[Software downloads]]></s:doctype>
		<pubDate>Mon, 07 Sep 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/microsoft+outlook.html"><![CDATA[Microsoft Outlook]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/ilook.html"><![CDATA[iLook]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail.html"><![CDATA[E-mail]]></category>
		<category domain="http://updates.zdnet.com/tags/online+communications.html"><![CDATA[Online Communications]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">MSFT</category>
	</item>
	<item>
		<title><![CDATA[An odd Yahoo Mail search bug that requires escalation pronto]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=23398]]></link>
		<description><![CDATA[Can you imagine your email without a search box? I couldn't until my Yahoo Mail account lost its search mojo.       Email becomes useless without a functional search. And to make matters worse I had to find invites to one yes there are three fantasy...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 31 Aug 2009 02:47:14 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/yahoo%2521+inc..html"><![CDATA[Yahoo! Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/yahoo%2521+mail.html"><![CDATA[Yahoo! Mail]]></category>
		<category domain="http://updates.zdnet.com/tags/e-mail+providers.html"><![CDATA[E-mail Providers]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">YHOO</category>
		<category domain="tickers">YHOO</category>
	</item>
	<item>
		<title><![CDATA[Deconstructing United Airlines: Where Customers are Transactions]]></title>
		<link><![CDATA[http://blogs.zdnet.com/crm/?p=874]]></link>
		<description><![CDATA[United Airlines: Customers are Merely Transactions  If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.Â Â  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 07:00:28 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/customers+ltd..html"><![CDATA[Customers Ltd.]]></category>
		<category domain="http://updates.zdnet.com/tags/mile.html"><![CDATA[Mile]]></category>
		<category domain="http://updates.zdnet.com/tags/customer.html"><![CDATA[Customer]]></category>
		<category domain="http://updates.zdnet.com/tags/united+corp..html"><![CDATA[United Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/united+airlines.html"><![CDATA[United Airlines]]></category>
		<category domain="http://updates.zdnet.com/tags/corporate+communications.html"><![CDATA[Corporate Communications]]></category>
		<category domain="http://updates.zdnet.com/tags/workforce+management.html"><![CDATA[Workforce Management]]></category>
		<category domain="http://updates.zdnet.com/tags/training+and+certification.html"><![CDATA[Training And Certification]]></category>
		<category domain="http://updates.zdnet.com/tags/marketing.html"><![CDATA[Marketing]]></category>
		<category domain="http://updates.zdnet.com/tags/human+resources.html"><![CDATA[Human Resources]]></category>
		<category domain="http://updates.zdnet.com/tags/paul+greenberg.html"><![CDATA[Paul Greenberg]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CUS</category>
		<category domain="tickers">CUS</category>
	</item>
	<item>
		<title><![CDATA[News to know: Pixie; Google Books; Time Warner-YouTube; PayPal; iLike]]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=22972]]></link>
		<description><![CDATA[Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage.    Andrew Nusca: Next Palm webOS-ready phone, Eos 'Pixie', to arrive Oct. 2010    Richard Koman: Lawyer files a full-throated attack...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 02:00:24 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/google+inc..html"><![CDATA[Google Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://updates.zdnet.com/tags/richard+koman.html"><![CDATA[Richard Koman]]></category>
		<category domain="http://updates.zdnet.com/tags/andrew+nusca.html"><![CDATA[Andrew Nusca]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+corp..html"><![CDATA[Microsoft Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/paypal.html"><![CDATA[PayPal]]></category>
		<category domain="http://updates.zdnet.com/tags/canon+inc..html"><![CDATA[Canon Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/sam+diaz.html"><![CDATA[Sam Diaz]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows+7.html"><![CDATA[Microsoft Windows 7]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+windows.html"><![CDATA[Microsoft Windows]]></category>
		<category domain="http://updates.zdnet.com/tags/cyberthreats.html"><![CDATA[Cyberthreats]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+word.html"><![CDATA[Microsoft Word]]></category>
		<category domain="http://updates.zdnet.com/tags/blogging.html"><![CDATA[Blogging]]></category>
		<category domain="http://updates.zdnet.com/tags/spyware%252c+adware+%2526+malware.html"><![CDATA[Spyware, Adware & Malware]]></category>
		<category domain="http://updates.zdnet.com/tags/operating+systems.html"><![CDATA[Operating Systems]]></category>
		<category domain="http://updates.zdnet.com/tags/software.html"><![CDATA[Software]]></category>
		<category domain="http://updates.zdnet.com/tags/security.html"><![CDATA[Security]]></category>
		<category domain="http://updates.zdnet.com/tags/microsoft+office.html"><![CDATA[Microsoft Office]]></category>
		<category domain="http://updates.zdnet.com/tags/office+suites.html"><![CDATA[Office Suites]]></category>
		<category domain="http://updates.zdnet.com/tags/internet.html"><![CDATA[Internet]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">CAJ</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">GOOG</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">MSFT</category>
		<category domain="tickers">CAJ,GOOG,MSFT</category>
	</item>
	<item>
		<title><![CDATA[When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World]]></title>
		<link><![CDATA[http://whitepapers.zdnet.com/abstract.aspx?docid=1118869]]></link>
		<description><![CDATA[With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...]]></description>
		<s:doctype><![CDATA[White papers]]></s:doctype>
		<pubDate>Thu, 20 Aug 2009 00:00:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/billing.html"><![CDATA[Billing]]></category>
		<category domain="http://updates.zdnet.com/tags/pitney+bowes+inc..html"><![CDATA[Pitney Bowes Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/best+practice.html"><![CDATA[Best Practice]]></category>
		<category domain="http://updates.zdnet.com/tags/communications+provider.html"><![CDATA[Communications Provider]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">PBI</category>
		<category domain="tickers">PBI</category>
	</item>
	<item>
		<title><![CDATA[Best Buy will not honor $9.99 HDTV deal]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13615-0.html?forumID=1&threadID=67870&messageID=1290936&start=0]]></link>
		<description><![CDATA[The question Best Buy has to ask themselvesis whether the bad PR is worse than the loss on the sales. Apparently they feel they can handle the PR backlash more than the losses on these sales. Which is probably right, because I can't imagine people declaring war on Best Buy...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Thu, 13 Aug 2009 06:03:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/public+relations.html"><![CDATA[Public relations]]></category>
		<category domain="http://updates.zdnet.com/tags/tvs.html"><![CDATA[TVs]]></category>
		<category domain="http://updates.zdnet.com/tags/sales+strategy.html"><![CDATA[Sales strategy]]></category>
		<category domain="http://updates.zdnet.com/tags/tv+%2526+home+theater.html"><![CDATA[TV & Home Theater]]></category>
		<category domain="http://updates.zdnet.com/tags/financial+services.html"><![CDATA[Financial services]]></category>
		<category domain="http://updates.zdnet.com/tags/best+buy+co.+inc..html"><![CDATA[Best Buy Co. Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/hdtv.html"><![CDATA[HDTV]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">BBY</category>
		<category domain="tickers">BBY</category>
	</item>
	<item>
		<title><![CDATA[Culture of cheap: How discount computers cost the consumer]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-13615-0.html?forumID=1&threadID=67847&messageID=1290326&start=0]]></link>
		<description><![CDATA[The speed of TechThe problem is not cheap, but rapid devaluation. Tech has always had a sweet spot value for price. I am not keen on spending top dollar only to have the hardware devalue by 50% in a week. This is where cheap comes in. If the thing is...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Wed, 12 Aug 2009 13:27:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/productivity.html"><![CDATA[PRODUCTIVITY]]></category>
		<category domain="http://updates.zdnet.com/tags/computer.html"><![CDATA[computer]]></category>
		<category domain="http://updates.zdnet.com/tags/honda+civic.html"><![CDATA[Honda Civic]]></category>
		<category domain="http://updates.zdnet.com/tags/honda+motor+co..html"><![CDATA[Honda Motor Co.]]></category>
		<category domain="http://updates.zdnet.com/tags/advertisement.html"><![CDATA[advertisement]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">HMC</category>
		<category domain="tickers">HMC</category>
	</item>
	<item>
		<title><![CDATA[Security risks of Web 2.0 tools should not be overlooked by enterprises, individuals]]></title>
		<link><![CDATA[http://blogs.zdnet.com/feeds/?p=1423]]></link>
		<description><![CDATA[Like it or not, the use of Web 2.0 technology use in enterprises is here to stay. Even longstanding enterprise software providers, such as Salesforce.com, have created tools for integrating social networks into the customer support and lead generation process. And you'd be hard-pressed to find a Fortune 500 company...]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Wed, 05 Aug 2009 12:49:58 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/jennifer+leggio.html"><![CDATA[Jennifer Leggio]]></category>
	</item>
	<item>
		<title><![CDATA[Does social media really correlate with the bottom line? Color me skeptical]]></title>
		<link><![CDATA[http://talkback.zdnet.com/5208-10532-0.html?forumID=1&threadID=66979&messageID=1268168&start=0]]></link>
		<description><![CDATA[Does social media really correlate with the bottom line? Color me skepticalSocial Media ROIOK, so maybe you don't want to build a report off of Charlene Li's report YET... but I'd keep my mind open on the issue.  A LOT of people decry the notion that measuring value in...]]></description>
		<s:doctype><![CDATA[Discussion threads]]></s:doctype>
		<pubDate>Tue, 21 Jul 2009 07:30:00 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/roi%252ftco.html"><![CDATA[ROI/TCO]]></category>
		<category domain="http://updates.zdnet.com/tags/social+media.html"><![CDATA[social media]]></category>
		<category domain="http://updates.zdnet.com/tags/does+social+media.html"><![CDATA[Does social media]]></category>
		<category domain="http://updates.zdnet.com/tags/roi.html"><![CDATA[ROI]]></category>
	</item>
	<item>
		<title><![CDATA[Analyst: Forget the Feds, Apple is 'doing just fine at wrecking the wireless business']]></title>
		<link><![CDATA[http://blogs.zdnet.com/BTL/?p=20994]]></link>
		<description><![CDATA[The Feds have been examining exclusive wireless carrier deals with handset makers---think AT&T and Apple---but the effort is a bit of a farce. Bernstein analyst Craig Moffett says it's laughable that the wireless industry is anticompetitive and the Feds don't have to worry about wrecking the wireless industry---Apple already has....]]></description>
		<s:doctype><![CDATA[Blog posts]]></s:doctype>
		<pubDate>Mon, 13 Jul 2009 02:30:39 -0700</pubDate>
		<category domain="http://updates.zdnet.com/tags/apple+iphone.html"><![CDATA[Apple iPhone]]></category>
		<category domain="http://updates.zdnet.com/tags/network.html"><![CDATA[Network]]></category>
		<category domain="http://updates.zdnet.com/tags/handset.html"><![CDATA[Handset]]></category>
		<category domain="http://updates.zdnet.com/tags/at%2526t+corp..html"><![CDATA[AT&T Corp.]]></category>
		<category domain="http://updates.zdnet.com/tags/apple+inc..html"><![CDATA[Apple Inc.]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless.html"><![CDATA[Wireless]]></category>
		<category domain="http://updates.zdnet.com/tags/customer+loyalty.html"><![CDATA[Customer Loyalty]]></category>
		<category domain="http://updates.zdnet.com/tags/wi-fi.html"><![CDATA[Wi-Fi]]></category>
		<category domain="http://updates.zdnet.com/tags/wireless+and+mobility.html"><![CDATA[Wireless And Mobility]]></category>
		<category domain="http://updates.zdnet.com/tags/larry+dignan.html"><![CDATA[Larry Dignan]]></category>
		<category domain="http://rss.financialcontent.com/stocksymbol">AAPL</category>
		<category domain="http://rss.financialcontent.com/stocksymbol">T</category>
		<category domain="tickers">AAPL,T</category>
	</item>
</channel>
</rss>
