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- Cloud computing belongs on your three-year roadmap
- May be add some budget items in...Add in Legal fees to fight lawsuits about whether you own your data or the cloud company does.Security consultant's fees to make sure no third party hacks your cloud and steals your corporate business strategy or other valuable data.A few line items that involve...
- Tags: cloud computing
- Discussion threads 2009-10-13
- HP Answers Thin Client Questions
- NOTE: The good folks at HP pointed out that I had used an old version of my document and some factual errors crept into my post. This is a revised version of the post with those errors removed and quite possibly new ones inserted. On September 16th,...
- Tags: Hewlett-Packard Co., Thin Client, Thin Clients, Hardware, Dan Kusnetzky
- Blog posts 2009-10-06
- Social media at the WashPost: It's time to loosen the tie
- For the sake of full disclosure, I spent a little more than two years working as an editor and later a reporter/blogger for the Washington Post - roughly from the summer of 2005 until early fall of 2007. I tell you this because it gives you some...
- Tags: Journalist, Blog, Social Media, Washington Post Co., Post, Sam Diaz
- Blog posts 2009-10-01
- Jesubi streamlines, automates CRM software to wring more productivity from your sales team
- Customer relations management upstart Jesubi on Tuesday announced its first product, an eponymous CRM solution that streamlines unwieldy Sales Force Automation programs through a sleek interface, templates and reports. by Andrew Nusca
- Tags: CRM Software, Sales Team, CRM, Jesubi, Customer Relationship Management (CRM), Sales Strategy, Sales Force Automation (SFA), Advertising & Promotion, Enterprise Software, Sales Force Management, Software, Sales, Marketing, Andrew Nusca
- Blog posts 2009-09-29
- A List: CRM(ish) Reading Worth it.
- Sorry to have dropped off the radar for awhile. I was on the road. Â First in Chicago having facilitated a customer event with Sword Ciboodle customers at the Union League Club - one that included a presentation by Brian Carey of Sears on what Sears is doing to improve the...
- Tags: Sears Roebuck & Co., Social Media, Customer, CRM, Customer Relationship Management (CRM), Advertising & Promotion, Enterprise Software, Software, Marketing, Paul Greenberg
- Blog posts 2009-09-28
- Can Microsoft duplicate the "Apple Store" experience?
- I hope they do much better than Apple Store..My two experiences with Apple Stores both sucked, so I hope they do a lot better than Apple stores.Duplicate? I hope not....I think they need to focus on creating their own in-store experience. My experience limited, but good.I went in the other...
- Tags: Public relations, Insurance, Apple Store, Apple Inc., Microsoft Corp., Microsoft Zune
- Discussion threads 2009-09-22
- Social Business in Action - Establishing Excellence
- Human interaction is as old as humanity, and nothing beats personal contact. We can learn more from a few seconds of personal contact and get a 'gut feel' about someone or a situation experientially in person than we can from hours of research and remote contact....
- Tags: Web, Team, Information Technology, Human Interaction, Cohen, Web 2.0, Channel Management, Team Management, Strategy, Internet, Marketing, Management, Oliver Marks
- Blog posts 2009-09-21
- How Kanye West influences enterprise social business strategy
- Entertainment personality Kanye West's outburst over the weekend at the MTV Video Music Awards ceremony has implications for the enterprise business world. Jive Software, whose 'SBS' Social Business Software 'frees people to engage in open, natural business conversations and workflows that typically are...
- Tags: Marketing, Collaboration, Analytics, Twitter Inc., Social Media, Entertainment, Business Strategy, MTV, Radian6, Jive Software, Financial Planning, Finance, Oliver Marks
- Blog posts 2009-09-14
- Moderated Knowledge Sharing Bases
- There's so much going on in the cloud world you need air traffic control to figure out what solutions to your problems are safe to bring to earth and put to work. The instant gratification world of cloud - select solution> apply credit card to...
- Tags: Collaboration, Knowledge, Knowledge Base, MindTouch Collaborative Knowledge Base, Wiki, Strategy, Networking, Online Communications, Management, Oliver Marks
- Blog posts 2009-09-09
- iLook for Microsoft Outlook 3.8.9 (Windows)
- iLook is Outlook plug in that helps you organize your Outlook folders and connects you to your friends and information from facebook, Skype. Super fast search engine that searches for text in e-mail body, subject and inside document attachment for type pdf, Word, Excel, PowerPoint, text, html. Review a person...
- Tags: Microsoft Outlook, Microsoft Windows, Microsoft Corp., iLook, E-mail, Online Communications
- Software downloads 2009-09-07
- An odd Yahoo Mail search bug that requires escalation pronto
- Can you imagine your email without a search box? I couldn't until my Yahoo Mail account lost its search mojo. Email becomes useless without a functional search. And to make matters worse I had to find invites to one yes there are three fantasy...
- Tags: Yahoo! Inc., Yahoo! Mail, E-mail Providers, Internet, Larry Dignan
- Blog posts 2009-08-31
- Deconstructing United Airlines: Where Customers are Transactions
- United Airlines: Customers are Merely Transactions If you're a loyalty marketer and look at my United profile, you find something that would make you 4.5 on a scale of 5.0 when it comes to warm and fuzzy.  You'd see hundreds of thousands of United Airlines frequent flier FF miles;...
- Tags: Customers Ltd., Mile, Customer, United Corp., United Airlines, Corporate Communications, Workforce Management, Training And Certification, Marketing, Human Resources, Paul Greenberg
- Blog posts 2009-08-20
- News to know: Pixie; Google Books; Time Warner-YouTube; PayPal; iLike
- Here are today's notable headlines. You can get News To Know via email alert and RSS daily. For continuous updates see BNET's around-the-Web tech coverage. Andrew Nusca: Next Palm webOS-ready phone, Eos 'Pixie', to arrive Oct. 2010 Richard Koman: Lawyer files a full-throated attack...
- Tags: Google Inc., Larry Dignan, Richard Koman, Andrew Nusca, Microsoft Corp., PayPal, Canon Inc., Sam Diaz, Microsoft Windows 7, Microsoft Windows, Cyberthreats, Microsoft Word, Blogging, Spyware, Adware & Malware, Operating Systems, Software, Security, Microsoft Office, Office Suites, Internet
- Blog posts 2009-08-20
- When Green Equals Green: Best Practices for Communications Provider Billing in an Environmentally-Conscious, Multi-channel World
- With an increased focus on environmental stewardship, it's not surprising that many communications firms are looking for ways to promote "green" activities within their companies - including customer billing. Invoicing in more eco-friendly ways is important, but in today's economy, companies are also looking to monthly bills as a way...
- Tags: Billing, Pitney Bowes Inc., Best Practice, Communications Provider
- White papers 2009-08-20
- Best Buy will not honor $9.99 HDTV deal
- The question Best Buy has to ask themselvesis whether the bad PR is worse than the loss on the sales. Apparently they feel they can handle the PR backlash more than the losses on these sales. Which is probably right, because I can't imagine people declaring war on Best Buy...
- Tags: Public relations, TVs, Sales strategy, TV & Home Theater, Financial services, Best Buy Co. Inc., HDTV
- Discussion threads 2009-08-13
- Culture of cheap: How discount computers cost the consumer
- The speed of TechThe problem is not cheap, but rapid devaluation. Tech has always had a sweet spot value for price. I am not keen on spending top dollar only to have the hardware devalue by 50% in a week. This is where cheap comes in. If the thing is...
- Tags: PRODUCTIVITY, computer, Honda Civic, Honda Motor Co., advertisement
- Discussion threads 2009-08-12
- Security risks of Web 2.0 tools should not be overlooked by enterprises, individuals
- Like it or not, the use of Web 2.0 technology use in enterprises is here to stay. Even longstanding enterprise software providers, such as Salesforce.com, have created tools for integrating social networks into the customer support and lead generation process. And you'd be hard-pressed to find a Fortune 500 company...
- Tags: Jennifer Leggio
- Blog posts 2009-08-05
- Does social media really correlate with the bottom line? Color me skeptical
- Does social media really correlate with the bottom line? Color me skepticalSocial Media ROIOK, so maybe you don't want to build a report off of Charlene Li's report YET... but I'd keep my mind open on the issue. A LOT of people decry the notion that measuring value in...
- Tags: ROI/TCO, social media, Does social media, ROI
- Discussion threads 2009-07-21
- Analyst: Forget the Feds, Apple is 'doing just fine at wrecking the wireless business'
- The Feds have been examining exclusive wireless carrier deals with handset makers---think AT&T and Apple---but the effort is a bit of a farce. Bernstein analyst Craig Moffett says it's laughable that the wireless industry is anticompetitive and the Feds don't have to worry about wrecking the wireless industry---Apple already has....
- Tags: Apple iPhone, Network, Handset, AT&T Corp., Apple Inc., Wireless, Customer Loyalty, Wi-Fi, Wireless And Mobility, Larry Dignan
- Blog posts 2009-07-13
- Are Steve Jobs' management skills a corporate risk?
- We all know that Apple CEO Steve Jobs is a revered figure in the consumer electronics industry for pushing the envelope and getting filthy rich doing it. But does the magic of Apple product success hide a poor business manager? ...
- Tags: Steve Jobs, Apple Inc., CEO, Bill Taylor, O'Grady, Consumer Electronics, Leadership, Personal Technology, Management, Andrew Nusca
- Blog posts 2009-07-07
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